Let customer's know about the check in processUtkarsh J.
Customer Reviews for Seattle Vault Self Storage
(Distribuidor de U-Haul del vecindario)
Seattle, WA 98101
(Suite 100 on Howell St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
10:30 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mellissa S.
Super efficient and excellent service!KENDRA M.
Employee working at the location was incredibly helpful. However trying to return the keys to the drop off box was a nightmare. Tried opening it through my phone browser, error message. Downloaded the app to try and process it through there. Constant error, can't proceed.LUC L.
Really excellent customer service. Definitely appreciated how helpful the person working today was.Nicholas M.
Thanks for making my move easy.TYSON B.
the service is consistently friendly and helpful, equipment is available and the process is easy and efficientJulie L.
The upcharges were significant, especially the CDW which I didn't consent to, and the gas which was more than I used. Next time, I'm renting from Zipcar.REID L.
When I went to return the rental, I was unable to â€œcheck inâ€ through the app or the website. Tried two different devices and the process errored at the end each time. Spent a half hour trying to do so in the cold taking sets of pictures each time. Tried to call customer service but the expected wait was 50 minutes. Horrible experience.Patrick P.
El cliente no dejó un comentario.Kelly R.
The agent who rented me the truck - Kandice I believe was her name - was so fantastic, friendly and knowledgeable. I continue to come to this location year after year because she is so helpful. I consistently refer anyone in the Seattle area to go see her for any of their moving needs. Because people tend to be under quite a lot of stress when moving, I'd guess that Kandice deals with some folks who are rude, impatient, and probably demanding to her. Her pleasant, laidback attitude made me feel pleasant and laidback about my move. Even when there was a computer glitch and she needed to call for support about the truck I was supposed to be renting, she was certain they would get me taken care of, and of course they did! I'll be a customer here as long as she's around. :)Quincy K.
El cliente no dejó un comentario.Nada R.
The attitude of the individual behind the desk was appalling. There was a misunderstanding re: the use of the new Uhaul 24/7 program & its terms, which resulted in a late vehicle pickup. After apologizing for the late arrival and attempting to explain the circumstances were due to a misinterpretation of the policy, the "agent" proceeded to chastise me, as if I were a child, and berate me .. then, accused me of having an "attitude" Not only was this unprofessional and offensive, but it was uncalled for. Had this individual taken 30 seconds to understand why there was a misunderstanding, he may have been more patient. But he didn't and instead he was rude and disrespectful. Having set up a business account with UHaul, with the intention of using this location as my primary source for renting vehicles needed for conducting business, I was left angry, insulted, and determined to NEVER use this location again. It was a terrible experience, which culminated in this individual telling me "never use the UHaul online system to rent a vehicle .. it will always be screwed up" and to just "call this location directly to rent a truck" Again, VERY unprofessional and not a good look for UHaul. If it hadn't been 5:00pm and I didn't need the truck for a very important presentation at 9:00 the next morning, I would've walked out. Lesson learned. I would never recommend this location. Not even to my worst enemy.Jeffrey C.
El cliente no dejó un comentario.Laura S.
El cliente no dejó un comentario.ZAKHAR I.
The guy working the counter was friendly, but this location was difficult location to access/find (one way streets, entry was through a locked gate, had to call front counter to gain access while waiting in the street); cigarette ashes in the cupholder made the cab smell terrible. Had to get cleaner, rags, and air freshener to make it bearable for a 1,400-mile trip.MICHAEL V.
They cancelled our long standing reservation on very short notice with no reason or logic. One minute we had a reservation and the next we did not. Terrible customer service!FRANCES L.
El cliente no dejó un comentario.STEVEN R.
El cliente no dejó un comentario.Joseph E.
El cliente no dejó un comentario.ANDRII S.
El cliente no dejó un comentario.Nicole Z.
Need parking for personal vehicles while renting vanANNIE G.
El cliente no dejó un comentario.MICHAEL L.
The sales person was very helpful. I had originally called a different location and was unknowingly patched over to the Terry St location. When I went to pick up my rental at the location i thought i was talking to - they were not helpful and told me that it was common for customers to reserve at a different location and not know. I left that location frustrated and with little time before the Terry St location closed to get there and pickup my rental. I called the Terry St location and the man on the phone gave amazing customer service and stayed open so i could pick up my rental.LEANN H.
nothing! the two people who helped us were absolutely amazing and so kind and understanding of everything. 10/10CHLOE H.
El cliente no dejó un comentario.ZAKHAR I.
El cliente no dejó un comentario.Mathew H.
Excellent customer service. Easy to rent, return. Thank you BradHUNG PHAN N.
Customer service representative is surly. She made me feel like I was doing something wrong for renting a van. I will not return to this location again and I'm considering not using U-Haul again after today's experience.GEORGE A.
customer service rep was patient, friendly and knowledgeable. easy pick up and drop off after hours.Cory H.
van was pretty dirty and beat up but did the job and the man at the desk was greatSANDRA LYNN R.
El cliente no dejó un comentario.John L.
To make sure that the information about the customer is entered correctly into the system. Send the email about the rental with the reservation number in a timely manner. Otherwise it serves no purpose to the customer. It was very time consuming to correct the problem and I lost 3 hours of my rental time on my first rental September 11th 2021. I was very disappointed.Marie A.
Don't give them a hand dolly unless there's a way to lock it in, I had booked a cart with the lift, but were out when I arrived. That's a bit of a game changer. Really appreciated flexibility with extended time.Ericka F.
Very helpful customer service rep who provided an overall excellent experience. ¡Gracias!RICHARD D.
No weaknesses noted...Matiz is an excellent employee and ASSET to your company.David Y.
Super friendly and helpful!Peter C.
Great service by the guys there. Proactively called me to remind me of the reservation.TERRENCE W.
Friendly and professional and fast/efficient pick up at clean location.ANTHONY E.
Need more parking spaces for fleetADELE P.
It's very difficult to inspect a vehicle in the very limited urban landscape. Overall though, great service and value.Ryan E.
El cliente no dejó un comentario.JESSE G.
Great customer service!!!MARIO D.
El cliente no dejó un comentario.lucas S.
The staff at this location were very friendly and initially helpful. The van was very dirty upon pick-up. Upon completion of my rental, my van was not checked-in until over an hour after I had returned it and I was charged for damage that apparently occurred after I dropped off the van (I was charged for a crack in the windshield that did not exist when I returned the van). I will not use this location again and am hesitant to use Uhaul again based off this very poor experience.Olin B.
El cliente no dejó un comentario.Akash B.
El cliente no dejó un comentario.Spencer B.
El cliente no dejó un comentario.George M.
El cliente no dejó un comentario.ALYSON C.
El cliente no dejó un comentario.GUILHERME R.
Excellent customer service, The lady who checked me in was very friendly and efficient. I was on the road in no time. I would definitely use this service location again and would recommend to others. Thanks again.Josh Z.
Releasing the parking brake is not an intuitive operation. It would be nice if there were written guidance inside the trucks for how to disengage it.Christopher C.
Make sure all items and services that are paid for are accounted for before the customer leaves the lot. Spend more time explaining to the customer exactly what they're playing for.DOMINIK F.
vehicle appears to not have been cleaned in weeks. Interior was fine exterior was embarrassingKEITH H.
Staff were all very nice. They were pleasant and professional and answered all my questions. Van could've been cleaner. (Pet hair on seats, funky smell.) Overall, a good experience. Gracias ~Thomas H.
Wash the trucks between customers. Customer service was excellent here though.Seth H.
Everything went smoothly and was explained clearly!DANIEL C.
Parking in the location is extremely stressful due to the small size and the van was given with an almost empty tankJames H.
El cliente no dejó un comentario.Cole N.
Thank You,.Grace T.
El cliente no dejó un comentario.Christopher O.
Best place to get a U Haul. Customer service is A1. Thanks everyone who helped me!BRADLEY R.
They were so incredibly helpful and accommodating. I had the worst experience with UHaul yesterday morning, but they were able to save the day. They are organized and responsive!JI S.
The location had only 4 parking spots and when I came to return the vehicle at night, all 4 spots were already occupied by other U-Haul's. I called the U-Haul's customer service and the lady over the call was unprofessional and rather than solving my issue, she was giving me advice on professionalism even when I maintained completely decency over the call. She was so disrespectful that when I completed a sentence she was giving me her closing statement. Such a lady should not be a part of your customer care team. She should be transferred to another team where she can show her aggressive skills. I respect U-Haul as a brand but this experience with drop off inconvenience due to parking spot issues and a pathetic experience from your customer care lady made my overall experience, a Horrendous experience!Sujay Shrinivas P.
The pick up and drop off is completely disorganized and I was incorrectly charged an after hours fee (I have the mileage and fuel reading photos with time stamps). I've called twice and have not received a call back to discuss the matter.HEATHER S.
El cliente no dejó un comentario.David R.
Incredible customer service today! Grateful for the smooth process and easy moving day.Miranda W.
El cliente no dejó un comentario.Akshay V.
The van's exterior was dirty and scratched. It wouldn't hurt to wash the vans once a week. The rubber seal at the back door of the van was coming off. It could easily be repaired. On the other hand the woman working that days shift was friendly, professional, and helpful.Craig S.
El cliente no dejó un comentario.Siyuan L.
The person I talked to was very pleasant and the process was easy!Rachel S.
El cliente no dejó un comentario.Bryce K.
The location is great although needs to plan ahead on which route to take to return. There are lots of one way street and constructions. Please plan at least 20 minutes to drive around in order to access the back alley for returning the vehicle. That is pretty much what takes me go up to pike st and then come back at 8th, left on Stewart on the right direction, watch for the back alley, then turn left in.YONGWEI Y.
I would like someone to walk through how to drive the truck and what the buttons inside do so that it is easier to learn. This would also help me feel more comfortable driving as I had never driven a truck of that size before.Viraj P.
El cliente no dejó un comentario.Jon M.
El cliente no dejó un comentario.Chandan T.
El cliente no dejó un comentario.Sarah C.
Stop stealing my informationJoshua B.
El cliente no dejó un comentario.Rosemarie L.
Very smooth, easy experience. Thank you.Rosemarie L.
Don't allow somebody to rent back to back, so I'm literally waiting on them to drop off the truck before I can use it. If I have rented equipment, NOBODY ELSE SHOULD BE USING IT. That's how a reservation works, watch Seinfeld you numb nuts. Thankfully the individual working the desk at my pickup location was a huge help, but seriously your business practices are terrible and I will never use uhaul again.Shareef N.
Representative was quite helpful for check in. Truck was very dirty on the outside. All parking was occupied at check in (it was late in the evening, however I was warned that a towing fee could apply if I did not park in a designated spot, busy alley with lots of construction nearby). After hours check in process took at least 30 minutes due to technical difficulty with location tracking aspect to after hours drop off.Mackenna H.
I rented a hand truck and furniture dolly that were not in the van when I got there. But the store was open, so I was able to go in and get one.Emma C.
great staff at this location, wonderful to work with!Reed C.
faster check-in in personJonathan M.
El cliente no dejó un comentario.Dave Z.
El cliente no dejó un comentario.Raymond M.
El cliente no dejó un comentario.Corey C.
Bird shit covering the entirety of the windshield, cardboard left in the car, no windshield wiper fluid to clean off all the shit.Austin G.
El cliente no dejó un comentario.Basil H.
El cliente no dejó un comentario.Nina H.
El cliente no dejó un comentario.Xinyue T.
El cliente no dejó un comentario.Nathaniel S.
El cliente no dejó un comentario.Kimberly C.
Good equipment, friendly service, easy transaction. Very painless and affordable price. Will definitely come back if needed!orion T.
The gentleman who assisted me (sorry, I can't recall his name), was extremely helpful, friendly and knowledgeable! Thank you for making it easy!Robye L.
Great customer service!Marc W.
Agent was very friendly and explained everything! The easiest U-haul rental I've experienced so far!Josephine A.
It's not necessary to wash the vehicle. I merely said the equipment wasn't clean on the outside. The inside was clean, and the vehicle seemed well maintained.Brian W.
It was very difficult to understand what kind of account I needed to retrieve the lock box code and get into the reserved truck.Jenna W.