Customer Reviews for Scottys Auto Repair LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very friendly staff. Easy check in.

Rating:

5.0

The lady was very concerned about the engine light being on.

Rating:

5.0

Super friendly, great rates, easy return

Rating:

5.0

Quick, professional service.

Rating:

4.0

Nothing!

Rating:

5.0

I did have to clean some spots on the trailer floor but all in all it was an excellent experience!

Rating:

5.0

You could tell the cab of the truck had not had a good clean in a while. Crud in the drink holders, floors appeared dirty. The really annoying part is there is a dolley and a big U-Haul bag strapped to the back wall. In order to get our item in we had no choice but to take the dolley off the cord thus we had to get charged for this. Not a really though out design. The big bag of U-Haul still attached to the wall made it very difficult to load our items without crashing into it. Where as I can see how these items could be handy, these were just places in a terrible location…then on top we got charged for using them. Seems alittle not cool U-Haul. I have never had a truck with them before and can’t recommend.

Rating:

5.0

Check in process took too long, lock didn’t work and we got charged with gas even though we left it with same amount of gas.

Rating:

5.0

It was perfect only thing I can think of is the self return on the Internet wasn't very easy to understand

Rating:

5.0

No improvement needed. Great service!

Rating:

5.0

Keep up the good work 👍👍

Rating:

4.0

Customer service was super. They went above and beyond standard customer service. Both rental and return. Very nice! Will recommend to others to go to that location first for their rental needs.

Rating:

5.0

Tell customer that if they bring equipment back on weekends to go to 24/7 app before turning in keys. So that mileage and other questions are answered first.

Rating:

4.0

Well, I dropped off the trailer on a Saturday (the site was closed) and tried to follow the procedure for after hours drop off, everything went fine until I tried to upload pictures of the trailer as required by the instructions for after hours drop off. The pictures would not upload, nor could I go any further with the drop off instructions. I did drop off the trailer at Scottys in Moses Lake Washington, just couldn’t upload any pictures.

Rating:

4.0

close to our home

Rating:

5.0

The staff were very helpful to me in releasing the trailer. I am recovering from hand surgery and could not drop the trailer so the staff did it for me.

Rating:

2.0

The check out procedure took well over and hour. There was no one there to help. Next time, I will go somewhere there are people there to help.

Rating:

5.0

Keep up the good work

Rating:

1.0

I had made an online reservation, which the man at the counter could not find so he made a new one. A few weeks later I get multiple calls asking if I'm going to pick up that reservation.

Rating:

5.0

The employee helped me retrieve something I had left in the U-Haul after I dropped it off. Very helpful. This was the only positive experience I had with U-Haul during this rental. Everything else was frustrating and annoying...like having to take pictures of my license multiple times before getting the U-Haul or being sent to the wrong location for pickup.

Rating:

5.0

Ratchets on the car hauler needed to be cleaned and oiled.

Rating:

5.0

Thanks for making my emergency drop off location be a hassle free issue.

Rating:

1.0

No reservation made luckily another employee came in for another reason after hours and was able to get us the key and no help whatsoever when trying to explain we only used it for a day.

Rating:

5.0

The drop off web site did not work properly. With the help from Scotty's personal I was able to check after hours. U-Haul web site was difficult to use on my cell phone and totally not worth using the app.

Rating:

2.0

Explain why I got charged an additional $18, 2 days after completing my rental. I was told I didn’t need to sweep out the back. I want that back.

Rating:

1.0

Had to wait for someone that knew how to do a rental. Old and dirty equipment. Opened late. I had to show them where the equipment was and hook it up. AC didn’t work in the truck. Fan didn’t work in the truck

Rating:

4.0

Everything went as expected

Rating:

5.0

great people at this location.

Rating:

5.0

Easy parking lot to get a trailer in and out of and the price was well worth the rental.... items were much easier to load and much safer in the enclosed trailer vs piling them up in the back of my truck.

Rating:

4.0

Darren was extremely helpful in getting me in and out and on the road in no time!

Rating:

1.0

The uhaul was rented out to me without a working AC Which was verified that it did not work by 2 of the employees at Scottys auto repair all they said was were sorry Did not offer a refund or suggest waiting till they got another truck I suffered heat exhaustion Due to me having thyroid cancer and on medication that your not to get over heated while taking the truck was not used to move my stuff out of storage I had to have another family member return the truck back to Scottys Auto repair I have contacted my attorney he advise me to Dispute the charges I was charged Through my bank which Im In the process of doing, I called Scottys auto repair and they said they are waiting for The Uhaul company to get back to them This truck should of NOT been rented out to anyone when the heat index was in the high 90s Horrible Horrible experience would not recommend this place to anyone very heartless people

Rating:

5.0

Can't think of anything.

Rating:

1.0

I was quoted a cheaper price than what you charged me and I asked for a two day rental and got a phone call saying it was only a one day rental the guy who did the rental did not know what he was doing I was there for over 30 minutes not happy with the service would not come back

Rating:

4.0

I received a phone call confirmation, a text message confirmation, and an email confirmation, of my reservation. When I reached my local U-Haul, they had no record of my reservation. Why did this happen? I have three separate confirmations and my reservation did not exist when I went to pick up my U-Haul. You need to fix this.

Rating:

2.0

I called to add a dolly. Bd did not get one. Also, too hard to sign in to get code and unlock the rental to get keys.

Rating:

2.0

Make sure that the locks are kept clean from dirt and debris; I spent about 15-20 minutes trying to get the lock open using the proper combination (I ended up tearing a few fingernails off to get it open).

Rating:

5.0

All perfect

Rating:

5.0

Super customer service. Friendly and helpful.

Rating:

5.0

Awesome very nice customer service.

Rating:

5.0

Friendly staff

Rating:

2.0

Now all I think that I would recommend or to improve is the update on the internet profile for U-Haul.com/share is make it available to people that rent U-Haul trailer and be able to take photos of them with their flash on their phone at night to prove that it is clean on the inside and outside are returned to the same property that they got it from

Rating:

4.0

I would highly recommend Alicia at Scottie’s. She was so helpful in sorting out the mess that u-haul left us in. Highly recommend Scotties, high DO NOT recommend u-haul.

Rating:

5.0

Technology malfunction cause a delay to the day. A lengthy customer service wait time was frustrating, but was made much better by two different representatives who made my problem fell like it was their problem as well. They understood my problem/frustration and were able to quickly come up with a resolution. Thank you customer service team.

Rating:

1.0

During the rental process I wasn't informed that I would be dropping off the equipment 25 miles away in Washington when there is a U-Haul location 2 miles from my home

Rating:

4.0

Air conditioning didnt work and I was charged $80 above what they told me I owed.

Rating:

5.0

Having a drop box for keys at the entrance of the facility

Rating:

4.0

Could have used a smaller trailer but I realize you done the best you could. Keep up the good work.

Rating:

1.0

U Haul RUINED my weekend. Moving is not an easy or pleasant experience and unfortunately that was made only worse by my choice to use U Haul for this move. My original reservation of a 15' truck was cancelled in place of a 26' truck which I did not need. When I showed up to pick up the truck I was told by the app that my new reservation time was 2 hours later than I had requested and 24-7 pickup was no longer an option. When the business opened I went in to consult with them and learned that my truck would MAYBE be ready at that time, as it was being repaired. They also informed me that they didn't have 24-7 pickup at this location, even though the u Haul app had repeatedly confirmed they did. We are in the middle of a record heat wave and I was determined to move as early as I could, instead of risking ourselves in the 110 middle of the day. I had to make a new reservation at a business miles away. There was a 15' available at this location. After standing in the heat for 30 minutes I was able to finally pick up the truck. The truck was in good working order. When I went to return it the next day, the app repeatedly glitched as I tried to use the 24-7 return option. My friend called the urgent roadside assistance number listed on the side of the truck and was on hold for 45 minutes. Good thing we weren't in a ditch. My other friend called the main customer service line and was also indefinitely on hold and intermittently told by the hold line that we could just hang up and easily use the app lol. After over an hour in this parking lot in the desert, we were finally able to successfully complete the return. It was miserable. I will do literally everything in my power not to use a u Haul again. I cannot believe I paid actual money for this service.

Rating:

5.0

Scotties has the drop off, right on. Real easy.

Rating:

4.0

Its unfortunate that most employees can't/won't assist Uhaul customers.

Rating:

5.0

The employees were vary helpful and friendly.

Rating:

3.0

Truck was not ready when I arrived. It needed to be cleaned . Undocumented damage to grill. Time from arrival to taking possession was about 30 minutes

Rating:

5.0

I got charged 100 more for 15 ft truck than I did a 20 ft the weekend before. that i had for more days. And my mother in law got charged $500 dollars extra a week later for no reason. I would never suggest or want to support a company that is so unreliable on price and truck availability forcing people to return the trucks to save money but still rip off the customer as much as possible. Horrible

Rating:

5.0

Website!!!