This is the second time I've dropped off a truck. The first time, easy peasy. We left the truck in the rear of the parking lot, walked in with my contract. Inspected and cleared. We did the exact same drop off and the SAME person said â€œwe tried to get you to stop! You're not supposed to go to the backâ€¦there's a guy out there that may help youâ€. WTH? You did not state prior. She was incredibly rude. The guy in the parking lot was in fact very kind and everything was good.Janice R.
Customer Reviews for Scott's ACE Hardware
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.jacques L.
El cliente no dejó un comentario.NATHAN B.
El cliente no dejó un comentario.Braylyn P.
I was overcharged. The guys were nice but being charged extra and not making it right is bothersome. Also they didn't calculate my mileage. They went upon my guess. I AM LIVIDAshley W.
El cliente no dejó un comentario.Wanda D.
El cliente no dejó un comentario.Andrew M.
Expectations met/exceeded. No recommendations for changes/improvement...Fred H.
One brake light was out and one wire connector to lights was burnt out.Roberto T.
El cliente no dejó un comentario.Adam H.
El cliente no dejó un comentario.Kierondra H.
This location has some of the nicest people I have ever met! They know what they have to do and they do it! And they go above and beyond for their customers!!Jamie P.
Employees were outside helping others and immediately were ready to assist with my drop off. Placed where they wanted it, checked and all was good. Printed receipt and was done in short time.Tab M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.RENNA G.
Burns a lot of gas on went 8 miles & rides a little roughpatrick H.
The truck need to service.CRAIG C.
El cliente no dejó un comentario.Frank S.
El cliente no dejó un comentario.STUART M.
I rented a U-Haul from Ace Hardware in Bayou Vista Louisiana on 01/31/22 they said my hold fee was $137.66 that's just an estimate & that I wouldn't get my final charge until I bring the truck back. I brought the truck back & the lady told me my charges was 119.25 however the over charge my account for the holding fee with was $137.66SHABONNIE S.
El cliente no dejó un comentario.BERLIN N.
El cliente no dejó un comentario.Brandy N.
El cliente no dejó un comentario.Megan T.
Excellent help connecting and inspecting trailer.CAMERON R.
El cliente no dejó un comentario.ISAAC R.
Charged for a dolly that was not even on the truck. I want a refund. No renting from UHaul again. Will start going to budget.Narquisia H.
I thought the charge was outrageous!I returned the truck to the above drop address and it was totally dark. I had no idea that I was supposed to fold the blankets. Getting a higher charge for that is unacceptable!Kimberly B.
Very helpful, quick, and efficient.Shannon A.
El cliente no dejó un comentario.Charles M.
Everything was great and easy to get through the process. Keep up the great work.Marianne B.
I reserved a uhaul atleast a week before at the uhaul place in Houma, La and we get to get our truck on time and was told they didn't have our truck. We then had to drive to bayou vista to get another truck in which they didn't even have the size we reserved. We were promised 100 miles no charge but then charged for way more miles then what we drove. It was a super stressful day and due to the uhaul issue it made the entire day much longer and harder. Would not recommend.JAKE B.
El cliente no dejó un comentario.Alan B.
El cliente no dejó un comentario.ROGER S.
This was an absolutely terrible experience. Based on availability I had to reserve a truck that was completely out of my way. Then the truck was rented out the day I was supposed to pick it up. Uhaul never contacted me informing me I did not have a vehicle. If I would have not called the location myself and spoke with the rude lady then I would have drove out of my way just to learn I did not have a truck. I then called the Uhaul main line and spoke with rude lady number two. Come to find out, a truck became available at my local branch. How fortunate for me. Of course instead of setting up the rental correctly, she had it all messed up which had to be corrected when I arrived to pick up the truck that was filthy, smelly and no gas!!KEVIN A.
El cliente no dejó un comentario.JATERRELL B.
El cliente no dejó un comentario.CRAIG C.
very helpful the reservation process is user friendlyVINCENT H.
U Haul in General just sucks I tried to get my RESERVED u haul on two different occasions and had to change my plans cause they were not available. Huge in convenience and problem. I did return it without the fuel that I received in it but I believe this should be waived for the hardship you have caused.MATTHEW T.
El cliente no dejó un comentario.ROBERTA V.
El cliente no dejó un comentario.JOSEPH N.
El cliente no dejó un comentario.DARCY K.
Great service...💪🏽💯👊ANTHONY B.
El cliente no dejó un comentario.ANTONIO B.
Web site is most focused on add ons than basic rental - too busyKIM F.
El cliente no dejó un comentario.chazz B.
El cliente no dejó un comentario.BOBBY S.
The U-Haul truck didn't have the dolly and a dozen furniture pads that I had rented in the truck. They provided the equipment when I asked, but only had 6 furniture pads. I was told they would note it on the account that I was only given 6 out of the 12 pads, but they never did. Therefore, the other Uhaul located was trying to charge me for the missing pads so I had to explain. This located seems unorganized and not too familiar with the Uhaul service.Justin F.
El cliente no dejó un comentario.HARVEY H.
El cliente no dejó un comentario.GREGORY T.
El cliente no dejó un comentario.Walton T.
El cliente no dejó un comentario.TIMOTHY F.
They made the drop off very easy and they were very helpfulDAMON M.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.JOSE R.
Maintain your equipment and not have the person who is renting go home and have to immediately call road side assistance to change both tires in this unit.Beaux C.
the light on the trailer didn't work. I had to tow the trailer without lights working. they had no on to fix the light or made sure the lights worked Have the pepole make sure the light work or have someone that knows how to fix the lights.CURTIS B.
El cliente no dejó un comentario.Leon C.
El cliente no dejó un comentario.TERRANCE T.
El cliente no dejó un comentario.Wendell W P.
This was a really BAD experience!!!! We really got the 'run around'!!! We we scheduled (and paid for a truck on Monday) and told on Friday it had been given to someone else!! We were told we could pickup a truck in at one location and then told it was in another location 50 miles away??? We finally got the truck we when eventually talk to ONE excellent employee (Rhonda) who understood system and got us a truck!! THANKS RHONDA!!!!!(SHE REALLY TOOK CONTROL)!!! THANKS ALSO TO BRETT IN BAYOU VISTA for cleaning up ' THE MESS'!!JOHN A.
El cliente no dejó un comentario.Nick D.
El cliente no dejó un comentario.Johni M.
The lot was big, making it easy to enter and exit. The staff was nice and took care of us quickly.Richard F.
El cliente no dejó un comentario.CRYSTAL D.
Straps needed replaced on tow trailers but everything was amazing employees where very helpfulDennis G.
Nothing,Everything good.David A.
El cliente no dejó un comentario.WAYNE Barry M.
Everything was great!! The store manager went above and beyond to accommodate me!!! Will be recommending & using this location in the future!!!Wanda T.
I reserved 26 ft. truck, another customer reserved 20 ft. truck on same day as I. The other customer upgraded to the 26 ft. truck I reserved. When I arrived there was no 26 ft. truck that I reserved. My movers and husband all took off from work on this day, we did not receive the truck until that evening loosing nearly a whole day of work. The movers we not able to help us once the truck arrived. a huge inconvience and set back, closing on the sale of our home. The owner an manager at the store said it was out of their control. The other customer should not have taken the truck we reserved, he should have taken the truck he reserved. when we were called to the store to pick up our truck we were told that they canceled our original reservation once the other customer took our designated truck. This is bad business. I will not be using this company again and have advised my friends and family of this situation.Darrell R.
El cliente no dejó un comentario.Jacob C.
El cliente no dejó un comentario.JASON H.
Note to customer make sure you check in online made everything go smoothly, my Daughter rent one a few weeks ago and didn't and it took her muncher longer to check in. Bret was very helpful thanks for your help.Paul C.
El cliente no dejó un comentario.CHRISTOPHER O.
El cliente no dejó un comentario.ANITA T.
El cliente no dejó un comentario.Scott S.
they were gratechris V.
El cliente no dejó un comentario.MARK Y.
The truck was very when I picked it up but they expect you to clean it before you return it or they can charge a $25.00 and they could have cleaned it since the previous renter hadn't.Tonya S.
Need more employees that are beneficial to customers like this storeDerrin James L.
El cliente no dejó un comentario.terri H.
El cliente no dejó un comentario.chris B.
The people here are very friendly and helpful every thing went very smoothly.warren A.
El cliente no dejó un comentario.Bianca B.
El cliente no dejó un comentario.CRAIG V.
El cliente no dejó un comentario.Raven B.
For the workers to know the correct prices when quoting. And don't double charge the customers.Jazzrael J.
Very professional.KERN T.
El cliente no dejó un comentario.brenda P.
El cliente no dejó un comentario.Herbert D.
The False advertising of $19.99 for a pick up truck I paid $70 to go 40 miles with itryan L.
El cliente no dejó un comentario.DALLAS T.
El cliente no dejó un comentario.ricky H.
I was very pleased with this location.lindberg H.
El cliente no dejó un comentario.CRAIG V.
El cliente no dejó un comentario.Lois J.
El cliente no dejó un comentario.WILLIAM R.
Two tires one on each side had little to no tread on them. I took pictures of the tire issue. This is very dangerous and I had to drive very slow because I was afraid of what could happen.ADONIA WINETTE T.
The person that cked me out didnt tell me I had to put it back where the fuel started so I got charged 20$ for them to put it back .Susan H.
El cliente no dejó un comentario.JOEL N.