Customer Reviews for Scott's ACE Hardware
(U-Haul Neighborhood Dealer)

316 reviews

1101 Hwy 90 E   Bayou Vista, LA 70380

(985) 395-4229

Office Hours

  • Mon-Sat: 6 am–9 pm
  • Sun: 7 am–7 pm

Services at this Location:

Contact Us

(985) 395-4229

1101 Hwy 90 E
Bayou Vista, LA 70380

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–9 pm
  • Sun: 7 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Put jacks on trailer to disconnect when needed

ronald domingue 
Rating:
5.0

Kevin Lewis did an outstanding job.

Keith Taylor 
Rating:
5.0

Customer did not leave a comment.

sandra Hotard 
Rating:
5.0

Customer did not leave a comment.

RICHARD DAVIS 
Rating:
1.0

The customer service employee at this location were not pleasant to work with. Upon arrival they didn’t want to assist us once they realized we had an appointment scheduled. Each customer that left the store after dealing with the associates, the associates themselves were talking poorly about the customer they just helped. Also when we arrived they made us wait for the customer ahead of us for 30 minutes while the customer had left the location to get a trailer hitch ball because he didn’t have one upon his arrival. I asked the associate if we could do our pick up while waiting and he huffed and puffed stating “I cannot help you until I finish the customer I had started” even though that customer had left the location. Finally after 30 minutes of waiting I re asked the associate if they could clear the customer who had left and please help check us out. The associate did agree finally but his co-associate and him were under there breath saying “why are people in such a rush, they should just wait”. We had waited patiently for a customer they were helping that LEFT THE LOCATION and had no eta of when they would be returning. So we finally were helped, it went quickly as I had though. Within 10 minutes of agreeing to help us we were done. The associates wasted 30 minutes of us standing there and the associates just talked poorly about every customer that entered the store. Overall it was a terrible experience and terrible customer service truly lacked at this location.

Matthew Wingfield 
Rating:
3.0

Customer did not leave a comment.

david landry 
Rating:
4.0

Very helpful staff, even when problems arose with the RED U-Haul provided I-Pad.

Don Campos 
Rating:
1.0

Customer did not leave a comment.

Malcoln Smith 
Rating:
5.0

Great job

Henry Lewis 
Rating:
5.0

Be a little clearer on rental charges

kara hamlett 
Rating:
5.0

Easy drop off , thank goodness I did not have to use the app that is very troublesome and inconvenient.

Kristen Stanley 
Rating:
3.0

Customer did not leave a comment.

Tommy Matthews 
Rating:
5.0

All good

Matthew Glover 
Rating:
5.0

Customer did not leave a comment.

Sandra Mitchell 
Rating:
5.0

Customer did not leave a comment.

Kyle Bilello 
Rating:
5.0

Customer did not leave a comment.

Joyce McDonald 
Rating:
5.0

Customer did not leave a comment.

Antonio Blackburn 
Rating:
5.0

The store manager Dwayne was excellent, he went above and beyond expectations for us and he has the best customer service attitude I have ever seen, he needs to train all future employees who you hire 😀 👏 we do a lot of business there and we are always treated like family with lots of respect and attention. We will definitely recommend you to all of our friends 🧡

Johnna Potts 
Rating:
5.0

Everything all right

John Herrison 
Rating:
1.0

They changed me for 6 days and I had it for only 5 I need the 42 dollars back on my card

JOHN BOUDREAUX 
Rating:
4.0

Customer did not leave a comment.

Don Campos 
Rating:
5.0

Customer did not leave a comment.

Steven Kincade 
Rating:
5.0

Customer did not leave a comment.

Victor McMillen 
Rating:
5.0

Great friendly staff, I’d be happy to visit with them if I weren’t returning a truck! Loved them!

Casey Bond 
Rating:
5.0

Customer did not leave a comment.

Cynthia Sellers 
Rating:
5.0

Customer did not leave a comment.

Cecilia Lawnickie 
Rating:
5.0

Customer did not leave a comment.

Burley Landry 
Rating:
5.0

Customer did not leave a comment.

BURLEY LANDRY 
Rating:
5.0

Customer did not leave a comment.

DANIEL FROMENTHAL 
Rating:
5.0

Service was fantastic

Marida Broussard 
Rating:
5.0

Customer did not leave a comment.

Brant Percle 
Rating:
5.0

Very helpful customer service and convenient location!

Kimberly Conrad 
Rating:
4.0

Customer did not leave a comment.

Ken Wiggins 
Rating:
5.0

Customer did not leave a comment.

Lisa Powell 
Rating:
5.0

Customer did not leave a comment.

Kimberly Nall 
Rating:
5.0

Excellent customer service.

Hank Whitefield 
Rating:
5.0

Customer did not leave a comment.

Gerard Byrne 
Rating:
5.0

I'd rather the swing out doors than the rollup.

DAN GRAY 
Rating:
4.0

Customer did not leave a comment.

WINDELL JONES 
Rating:
5.0

Customer did not leave a comment.

Dennis Gilmore 
Rating:
5.0

Fast & efficient service by exceptional employees of Scott’s ACE Hardware

SEAN PERERA 
Rating:
5.0

Owner does not seem to care if unit (5ft) truck is clean. Windshield was so full of bug it was difficult to see out. I have been renting from Uhaul for 50+ years & first time having this happen.

Phyliss Garrison 
Rating:
5.0

Customer did not leave a comment.

Courtney Purvis 
Rating:
4.0

Customer did not leave a comment.

Stacey Young 
Rating:
3.0

My new email address is: pete ghirardi@gmail.com

Peter Ghirardi 
Rating:
5.0

Great location to find a trailer rental. Employee's were friendly and courteous. If you need a trailer rental, this is you place. Robert

ROBERT WAER 
Rating:
5.0

Customer did not leave a comment.

sonny guillory 
Rating:
3.0

Not let people butt in line wile I’m waiting in line to make a rental

Roger Smith 
Rating:
5.0

Customer did not leave a comment.

Dennis Gilmore 
Rating:
5.0

Very helpful and I appreciated the service.

Legare Simmons 
Rating:
5.0

Customer did not leave a comment.

Christian rentrop 
Rating:
4.0

Had to wait over an hour to get the rental even though I reserved it the day before pick up. My card was charged 3 times even though I returned it the same day.

Mark Borne 
Rating:
4.0

Customer did not leave a comment.

ronald brown 
Rating:
5.0

They gentlemen was kind enough to back the trailer up for me since I could not do it.

Chris Griste 
Rating:
5.0

Customer did not leave a comment.

craig businelle 
Rating:
5.0

Customer did not leave a comment.

dustin breaux 
Rating:
5.0

Customer did not leave a comment.

Thomas Hubble 
Rating:
5.0

Friendly staff ,smooth process.

Wesam Tameme 
Rating:
5.0

Very helpful

Dennis Gilmore 
Rating:
5.0

Customer did not leave a comment.

Perry Toups 
Rating:
3.0

Took to long and charged to much

ANTONIO BLACKBURN 
Rating:
5.0

Customer did not leave a comment.

Burns Rentrop 
Rating:
5.0

Abe were very Professional in helping me get the U haul, he were very kind and did exceptionally well with customer service skills. He need to be acknowledged for his outstanding performance. God Bless! I’ll always come back to use their services.

Joann Carroll 
Rating:
5.0

Customer did not leave a comment.

Jairo Gomez 
Rating:
4.0

Customer did not leave a comment.

Joseph Higginbotham 
Rating:
5.0

it is the best moving service

JAMES BULLOCK 
Rating:
5.0

As usual, we got exactly what we wanted on time and a good price. Thank you

Pete Kysiak 
Rating:
1.0

Did not want to hear anything I said

Carlos Lombas 
Rating:
5.0

Customer did not leave a comment.

Shane Bernauer 
Rating:
5.0

All though the equipment was in good shape, it could use some grease on pivoting points and something about the noise it makes going down the road.(ramps)

David Bonner 
Rating:
5.0

THank you

Judy Richard 
Rating:
5.0

Customer did not leave a comment.

Sandy Charpentier 
Rating:
5.0

Customer did not leave a comment.

Michael Vinci 
Rating:
5.0

Customer did not leave a comment.

Kevin Brown 
Rating:
5.0

Customer did not leave a comment.

travis ruffin 
Rating:
5.0

Customer did not leave a comment.

JAMES FONTENOT 
Rating:
5.0

Customer did not leave a comment.

Jason LaCoste 
Rating:
3.0

Customer did not leave a comment.

nancy Bain 
Rating:
5.0

Customer did not leave a comment.

Edgar Covarrubias 
Rating:
5.0

Everything was good. Don't think you need to do anything different.

Johni Miles-Blount 
Rating:
3.0

Customer did not leave a comment.

Chameka Diggs 
Rating:
1.0

I told the cashier that I wanted to pay cash for the truck. Well she said they needed by debit card just for a hold, they charged my card 141.00 and then when I return the truck charge me another 77.89, now i had to wait for a reimburse. Someone screwed up somewhere.

tina CREWS 
Rating:
5.0

Customer did not leave a comment.

Tim Brooks 
Rating:
5.0

Customer did not leave a comment.

Leroy Gonzales 
Rating:
3.0

Charge an hourly rate I only had it for 2 hours and was charged for 24 hours

Kristie Sistrunk 
Rating:
5.0

Customer did not leave a comment.

DEBRA JAGNEAUX 
Rating:
5.0

Customer did not leave a comment.

Bradley Pillaro 
Rating:
5.0

Very nice people.

Ambre Wilson 
Rating:
5.0

Customer Service was EXCELLENT, Dwayne in Morgan City, LA was very professional yet personable…You can tell that he cares about people’s positive experiences at U-Haul!

Wilbert Bailey 
Rating:
5.0

Friendly interaction.

Brooke Trimble 
Rating:
1.0

Someone evidently from this store entered my information incorrectly in the system and caused me all kinds of hell from the get-go! I ended up having to drive 90 miles out of my way to deliver the rented trailer because of this screw-up and I will NEVER use U-Haul ever again in my lifetime! Plus the drop information I was given was outdated and the drop off place is not even in business anymore! This whole SHAM of a rental was a HUGE pain in my ass and I will NEVER rent another thing from U-Haul or ANY of its affiliates again! With all the stress, misinformation and screw-ups I should have received a total reimbursement but that sure won't happen because no one in retail gives a rats rear-end about customer service anymore! This whole process from start to finish was a total nightmare for us and burned us for good on never being a customer of either Scott's Ace Hardware or U-Haul ever again! And, I will definitely warn others to stay clear of any rentals from this place! And, it's funny how U-Haul wants its customers to rate the departure and drop-off business but NOTHING about rating actual U-Haul or it's LOUSY 1-800 merry-go-round service!!! Ugh!!! NEVER AGAIN is all I can say!!! I'll BUY something before I EVER rent again from U-Haul!!!

Tammy Russell 
Rating:
3.0

Make sure price that’s given online is the same price you have to pay when you get there.

Malik Johnson 
Rating:
5.0

Very impressed and happy with the service. Thank you

Jasper Hayward 
Rating:
3.0

Customer did not leave a comment.

Ursula Segree 
Rating:
5.0

Customer did not leave a comment.

allen sanders 
Rating:
1.0

The workers were rude, the manager was rude not only to me but also his employees, i can see why his workers were maybe rude and didn’t want to be there. $200 for a rental i had for 6 hours, seems a bit ridiculous, accused us of leaving tied rope in the uhaul. and on top of that took over an hour to do a return.

Jada Durapau 
Rating:
5.0

No improvement needed.

Marissa Evans 
Rating:
5.0

Thank you very much i will always go to U haul as needed

TONY PELLERIN 
Rating:
5.0

Very good place

kirtley delaune 
Rating:
4.0

Customer did not leave a comment.

Maurice Plaisance 
No reviews have been submitted for this location.

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