Customer Reviews for Scotties Fun Spot Inc
(U-Haul Neighborhood Dealer)

292 comentarios

8000 Broadway St   Quincy, IL 62305

(217) 919-2379

Horario

  • Lun. - jue.:
    11 a. m. - 7 p. m.
  • Fri–Sat
    10:30 a. m. - 10 p. m.
  • Domingo
    11:30 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(217) 919-2379

8000 Broadway St
Quincy, IL 62305

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    11 a. m. - 7 p. m.
  • Fri–Sat
    10:30 a. m. - 10 p. m.
  • Domingo
    11:30 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great experience.

Kent B. 
Clasificación:
4.0

I was asked by the dispatch office to pick up at a different location a little further from my house for a discount. When I reached the location, they had not put the discount in the system. A couple of phone calls later, it was fixed but overall it was an okay experience. The guy at Scottie's who handled the pick up was great.

AJA O. 
Clasificación:
4.0

Disappointed that vehicle did not have cruise control

Randy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce P. 
Clasificación:
5.0

They are very helpful here. Quick service.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley V. 
Clasificación:
5.0

The only issue was that one if the tires on the 6x12 trailer had gone flat prior to my arrival- The dealer swapped a good tire from another unit so I could get going- The pick-up was a very pleasant, and only slightly delayed. The gentleman was courteous and pleasant.

marty R. 
Clasificación:
5.0

Don't rely on Google maps for directions. Google maps directs you on a weird route. It is right on the main highway. The people here are great!

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
1.0

We reserved a uhaul for 8am pick up. The location forgot to put the key in the drop box so we were not able to pick up until 11 when the store open then it took another 30 minutes for paper work. Serious delayed my day.

Adam H. 
Clasificación:
4.0

It would be 5 stars if the light housing didn't fall off in transit before we even got it home. Less than 30miles.

kody G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Arizona S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia F. 
Clasificación:
3.0

Let customers know they can be dropped off at any Uhaul location

Sherri M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rudolph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas L. 
Clasificación:
4.0

everything went well friendly and helpful

Carl K. 
Clasificación:
4.0

Took awhile to get paper work ect. done. Otherwise pretty seamless and reasonably priced. The back end of the truck was dirty with spots of oil.

Bryan M. 
Clasificación:
3.0

The carts I ordered were missing. Had to go back and get them and it was a hassle to do so.

Gary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN L. 
Clasificación:
4.0

My location to pick up and drop off was changed and I received no notification at all telling me so. I used 12 more miles because of the location change costing me extra money. Only way I knew it changed was when I looked at the app to double check the time. Then the app would not work for the 24/7. I tried customer service and they told me it did work. I had to call the owner of the business at his home and he had to come to the store to assist me. Then when I returned the truck,bthe app wouldn't work to check in the truck. The business was great in helping me but your app is trash.

AMY W. 
Clasificación:
4.0

We rented a 6 X 12 trailer for 2 days. We almost couldn't drop the trailer. The trailer tongue was so heavy We had a horrible time unhooked it. Maybe supply a way for the customer to unhook easier.

RANDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
1.0

It was dirty and didn't have any trailer light attachments

Jimmie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRUDY D. 
Clasificación:
5.0

Gracias

KRISTINA A. 
Clasificación:
5.0

Place was nice and people were nice and helpful

Will W. 
Clasificación:
4.0

After I did everything the app told me to do. It just turned off. I took the key in because it did not leave directions for this. The employees had no clue what they were supposed to do. They had to call someone for directions. I told them I thought that I had done everything on line but I thought I just had to bring them the key. Adding directions for that would be helpful

Sarah M. 
Clasificación:
5.0

Very easy drop off, easy to find the drop box.

Bryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN ANTHONY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

charlie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reaine W. 
Clasificación:
5.0

Jeff at Scotties was always helpful every time I called. They delivered the uboxes when I needed them and picked them up when empty. Thank you to Jeff

Janet P. 
Clasificación:
5.0

Don't touch it, they do an excellent job.

RONALD S. 
Clasificación:
5.0

Both Kansas City where I received empty and Quincy has friendly and nice people. The uboxes arrived at both places when I asked for them. This a great thing to have what is needed when requested.

Janet P. 
Clasificación:
1.0

No internet service or extremely poor. Was a youth member who assisted me and still got it wrong uhaul support attempted fix following day however now trying to charge me for another $235. For a extra day i was told would cost me $40. And was told i was covered with the extra insurance i paid for in having to replace key. Found key and was told not to worry about it i was covered. This is extra bs.. The whole experiance is bs. Wont use this location again. Not to mention had to use a much larger truck than i initially needed and was charged with that too. Maybe Penske next time... Ugh # not Happy#pain in rear#Ripoffintheend #addedstressssss

PAUL W. 
Clasificación:
5.0

Uhaul was unable to reserve a trailer anywhere in the state of Illinois stating every location said unassigned. I requested a location and Uhaul took it upon themselves to decide where I would pick up. That's terrible operations and customer service.

RANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

The gentleman that assisted us at Scottys was friendly, helpful and made the process quick and easy.

Kim B. 
Clasificación:
3.0

It took almost 30 minutes to pick up the truck we had reserved due to the UHaul website locking up and giving the dealer several error messages. After a few phone calls, the issue was resolved, but the wait time seemed extreme.

JULIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Great people to work with. Very professional.

David C. 
Clasificación:
4.0

The message from uhaul put my pickup time at 10am, but the location did not open til 11. Please update rental location hours of operation. Staff at rental soght were very courteous and helpful.

micheal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry H. 
Clasificación:
5.0

I began this process with talking to Mike Haxel @ Haxel Shell in Quincy,IL. I will NOT recommend him To anyone. He never said anything to the fact that there was a chance I would not be picking U-Haul up at his location. You can imagine how freaked I was when I received notice I was picking up in Hamilton IL...45 min away! I called him...and he flat out lied to me!!! First claimed he didn't talk to me...I personally went up there to make deposit so he couldn't get out of that lie so he went with that he explain all of this to me when I came in. All he said to me when I came in was I'm him...because I asked for Mike said I needed to put a deposit down and he had another employee do it. He gets a big fat F for my rating!!!! Thank goodness for the kind man at Scotties Fun Spot in Quincy IL where I did pick up my rental. I was under so much stress and he made sure that everything went as smooth as possible!!!!

Maria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcy H. 
Clasificación:
5.0

Both places were very helpful and accommodating. Would recommend both of these places. Thanks!??

Loren G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT H. 
Clasificación:
5.0

Always have someone available to check vehicles in during hours you advertise you are “open”. It's stressful having to just leave the keys and not knowing if there is going to be a dispute about something related to the check in process.

warren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn S. 
Clasificación:
5.0

Jeff at scotties was great to work with! I would recommend this facility anytime!

michelle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
2.0

First of all we were told our reserved truck was not available due to overbooking . So the location we chose was transferred to one way far away from us meaning more cost and loss of time etc .. then the day before my 87 year old mother who was moving said she did not get any recorded message the day before to tell us the location was changed to Scotties . There was absolutely no message left on her phone . My mother of age 87 said she did not hear the phone ring so had no idea that her moving truck would not be available 8:00 am the day she was moving . The morning of her move her daughter called to make sure all was ok and was informed thre was no truck . He called us back and said the corporate Uhaul company double booked the truck and that we would need to pick it up at another location . That other location ( Scottie ) was a good distance and that they were opening at 10.000 instead of 8:00 am . Our hired movers was expected to arrive at 10.00 am where we would have provided the truck already .Our moving day for our mother was filled with last minute confusion and anxiety . UHAUL NEEDS TO IPROVE THEIR CUSTOMER SERVICE AND COMMUNICATION . WE WEFE INFORMED THAT UHAUL has done this type of business often and that is not reassuring at all . Scotties location is a fun house / skating rink for children and not a business for Uhaul trucks . Upon our arrival we needed find the door to the Uhaul business . We shouted in one door and someone said they would get someone to help us . We were asked to follow them in a dark playhouse and there we conducted business on the dark since the kids play place was closed up due to Covid 19 . I'm not sure why we were not in a room with lights . Strange day and our movers tried very hard to get our move in since we were delayed . Out of 10 - UHaul got a 10 for a great truck and a 0 for double booking our paid reservation one week ahead of our move . Also a 0 for poor communication for Scotties UHAUL , since no message on her iPhone was not left

Colleen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leileni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

given the ineptitude of the computer,the staff was excellant!

Antonio M. 
Clasificación:
5.0

Good experience

Elizabeth D. 
Clasificación:
5.0

Check in was completed in 10 min. Particularly impressed w the young man that came out to inspect and disconnect the trailer. Knowledgeable, efficient and professional. Thank you for a great experience.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donnie L. 
Clasificación:
5.0

Quick and easy

Scott G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H. 
Clasificación:
5.0

The inspection at pickup and return went smoothly. The staff were quick and courteous to help me with the contract and hookup. They also had a nice selection of trucks and trailers to choose from.

TONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelby A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chuck M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

The manger was very helpful and got us out quickly for drop off with no issues. However before dropping off we had a delay in Missoula Montana so before heading out we stopped at uhaul and asked to make sure the trailer was connected properly and to make sure our car could tow it so far. The guy that helped, I did not get his name but he was awesome. He went above and beyond to switch out the ball to the proper one that we should of been given in Burien, Wa I really wish I had his name bc he was the most caring and knew what he was doing to help us have safe travels.

Amber L. 
Clasificación:
2.0

Had to wait 45 minutes because of their computer system. They didn't have the truck size I needed. The cab of the truck smelled horribly of smoke.

Cindy C. 
Clasificación:
4.0

The mirrors wouldn't adjust very well to see backing up but otherwise the truck was nice.

Donna S. 
Clasificación:
2.0

Not friendly had to unhook by myself. I was told just put it over by the others

chuck H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
5.0

I rented one of those tow Dolly's. I really only needed it for two days. U-haul made me rent for 4 days because I was going 690 miles away. I didn't need it that long. Just wished they let you rent for the days you really need to rent it for. So they basically got extra money out off me even though I returned it 2 days early. Next time have the person decide on how long they need it and not the cooperation people of U-Haul.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

The whole experience was very pleasant. :)

Gregg H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAWN D. 
Clasificación:
4.0

Still waiting for the $60.00 refund 2 weeks later.

Carina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
1.0

When I tried to check it in the website was not working it took me four times working on it and ended up being charged extra days rental because the website did not work properly I would not recommend dropping off without someone there to check you win I did not like it at all

Lawrence C. 
Clasificación:
5.0

The girl was very friendly and helpful. I'd go back there again if needed.

Todd B. 
Clasificación:
4.0

The process was a little confusing for someone using this service for the first time. My pickup location was changed to meet the equipment needs i requested. I was charged for going over the expected mileage. I dont think they recalculated after they changed my pickup location. A whole 4.2 miles over. I thought that was a little finicky especially after the truck cost me $300 and was not set up with the furniture pads or furniture dolly i requested and paid for.

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
2.0

Moved my reservation an hour and half away. Uhaul needs to honor their reservation and not change things up when they get a wild hair. Using budget rentals so I don't have to deal with crappy policies and your last minute changes.

Stacey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
3.0

We had to drive 75 miles to pick up when there was one sitting on the lot in town.

Melanie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Lou B. 
Clasificación:
5.0

Extraordinario servicio al cliente

George M. 
No se han enviado comentarios para esta ubicación.

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