owmer of the store was so rude and rven we filled the gas and she was blaming me that you haven't filled the gas she showed me wrong fuel meter picture to charge me 30$ extra. luckily i also clicked the picture of gas indicator. i showed her still she did not believed me than we again went in truck and i told her to compare the picture than she said sorry my mistake but before that she was like scamming me.jagdeep S.
Customer Reviews for Scott Hill Business Group
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great service thanksHARWINDER G.
It was confusing. They asked me to go to the location at king George to drop off the tuck which was about 5 km further away and they charged me for extra. Was going to charge me san extra $200 because I went to that location.EDWINA G.
Clean the vehicle! It was so dirty that I was reluctant to use the cubbies, dashboard, and I only had to use the seatbelt because of safety. Also the vehicle reeked of cigarette. That said, the store staff are very friendly and helpful. They even found my lost item and called me to pick it up right away. My rating of my experience is primarily based on the truck I drove.Caine C.
Customer did not leave a comment.TENZIN N.
Make sure the store workers do not rent out the wrong uhauls. Had to wait an extra 5 hours and got sent to 3 different locations because the uhaul I rented was given out. Very disappointed with pick up.ULEANYA P.
Customer did not leave a comment.ROBERT K.
Friendly and professional service with a Smile that matters. ðŸ˜ŠMangesh M.
Customer did not leave a comment.Lakhwinder S.
This is not a 24/7 location. I booked on the phone for a 7:30am pick up and found out when arrived that I could not pick up until 9am. My account showed 7:30am and after hours pick up.Ryan M.
Customer did not leave a comment.GARY A.
i was told my charge would be $51 but on my card it reflects $63Dilsher S.
Everything was amazing! Thank you!REBEKAH G.
Everything was awesome :) Nothing to improveGurbachan K.
I have the worst experience with U-Haul. I have never seen such poor service. I don't understand why you guys book online when you don't have the equipment. About ten minutes after the booking was completed and I got the confirmation, I got a call that there is no 15' Truck available and I would need to go to Kelowna to get one. Then finally, we got to book a truck at the location we got from. But we could not get the truck at the scheduled time but hour and half after that. It's a worst piece of service. I would not recommend but tell my friends not to go to U-Haul.GAGANDEEP M.
To service the trucks and oil tookarl R.
Customer did not leave a comment.HILARIO H.
Site lacked a dolly and the moving mats that I ordered.... Pretty inconvenientSimandeep M.
I was told I could pick up the vehicle at 7am as per the conversation with the U-Haul representative, however I was stuck on location twindling my thumbs until the store open. I couldn't really leave as I live on the other side of town and it would be pointless to leave and come back . I tried calling your toll free number was stuck on hold for an hour and another time for 30 mins. Like what the heck. I will never use U-Haul again. I better not be charged from the 7am reservationRISHI C.
Customer did not leave a comment.Sarah R.
I guess truck need a good service.KAMALDEEP G.
Customer did not leave a comment.MANDEEP D.
The lady over the counter was really rude. First of all We did get the vechile late. Then on return, We were willing to pay the extra charges for getting it back a bit late than expected. And even then she gave us attitude saying we said something to her. I won't ever be going to this location anymore. I have booked U-Haul many Times from different locations this is the worst one ever. Seriously guys do something about it.MANKIRAN A.
Customer did not leave a comment.MANDEEP D.
Very helpful and accommodatingKaranbir S.
Awesome storeArpit G.
Customer did not leave a comment.JOSE V.
Customer did not leave a comment.NAVDEEP K.
They overcharge me I don't even select collision coverage but I saw they charge me on billNavroop S.
She is told me 49 Cents charge but she charge me 69Cents i never gone next timesatnam S.
I booked my truck for Sunday. I was told that it is for full day and dolly is included without any charges. Next day when I went to pick up , I was told truck is not available. it was due for pick up by 11:00 at Phantom tire in Surrey. I came back and called and finally got it from a different location. I picked it up by 1:00 and able to get only for 7 hours. I had to pay for dolly as well. Overall I am not very pleased the way situation was handled. I would like to compensated for the time that has been wasted due to U-Haul's poor service commitment. Next time I will think twice before calling for a reservation.RAMINDER K.
Customer did not leave a comment.Jagdeep B.
well taken care by these folksâ€¦plan to rent there again in the futureKenneth S.
The lady who helped me was amazing. Definately I will recommend this location to my friends and family.MUNTAKIM B.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.HARVINDER P.
The truck i got had a bad smoking smell, as I'm a non smoker its really hard for me to drive that.RAVI S.
Customer did not leave a comment.Harjinder S.
When i went back to return the truck yesterday , i told to guy that i need my receipt and he said owner is not here and i dont know anything about this. So just leave the keys and leave. I felt so helpless. After 2/3 hours i got email that you charged around 62 dollars for the truck and when i saw my credit card statement today its saying around $78 charged. I want proper explanation for this. Never happened like that before with me. Really bad experience.Damanpreet S.
Customer did not leave a comment.Jobanpreet S.
Customer did not leave a comment.KENETH P.
Customer did not leave a comment.Katherine M.
service was located in a variety store and the owner gave priority to other customers, but went quickly enoughSeamus N.
Customer did not leave a comment.Mohan V.
Customer did not leave a comment.gurdev S.
Customer did not leave a comment.Parminder S.
It was brutal. The woman at the location was nice but told us we couldn't park there. Got on the phone with Ihaul who asked us to go to second location. Went to second location and man told us he'd fine us if we left the truck there. Ended up having to drive back to first location. Very disorganized and wasted my time. Wasn't impressed at all.Derek R.
Customer did not leave a comment.Binderpal G.
Customer did not leave a comment.Gursewak D.
Customer did not leave a comment.George K.
Cigarette buds and dirt in truck, no lock on the back to secure the cargo and empty nutella box.Arjun G.
Just wanted to mention how friendly staff was from start to finish with our experience today.Edmund L.
Customer did not leave a comment.Ralph M.
Too nearly an hour to check in and get the truck. Missing 8 moving blankets.Kevin G.
I brought my truck back early and because they were not expecting me the uhaul manager hurried right in the location to return the truck. Thank you for good service and a great truck.Jo Anne M.