Comentarios del cliente para Scott County Safe Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Scott County Safe Storage

Grado total:

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Tanya W. en

Grado:

El cliente no dejó un comentario.

sydney m. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

Given the damage and risk, Mark the manager was very helpful.

Rebecca E. en

Grado:

Easy

James S. en

Grado:

El cliente no dejó un comentario.

barry h. en

Grado:

They have overcharged me for the rental. My bank account has been debited twice!!!!

April D. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Stop ripping people off. I returned the truck early "the same day" and even came by to clean the truck out when I returned the keys the next day. Long before 4:00 When it was due. It was topped off with gasoline at the gas station 50 feet away from where I rented it. The guy kept trying to charge my card more money and I had to cancel it. I have witnesses and pics. Proving the truck was returned CLEANER than when I got it. Full of gas etc. I drive the truck 10 miles and put over a gallon back into it when no more would fit and have proof at that as well. This guy is scamming people and charging their card a week later without approval or reasoning.

Allen H. en

Grado:

The truck rides very rough and steering is difficult.

elizabeth L. en

Grado:

Open location at stated times so there is no confusion.

Donald M. en

Grado:

The location is fine. However the online system leaves a lot to be desired. Even after having an account and signing in to the "pick up" screen it takes an excessive amount of time. I had to take and send multiple photos including at least three sets of photos of my license. I could have walked in to the counter and it would have been much faster than the online system. If they want this system to work you should be able to set all this up in your account file and streamline the pick up process. I like U haul and the location gives good service but I do NOT recommend the online reservation set up.

adrian g. en

Grado:

El cliente no dejó un comentario.

Justin M. en

Grado:

El cliente no dejó un comentario.

Alisa V. en

Grado:

El cliente no dejó un comentario.

Russell A. en

Grado:

El cliente no dejó un comentario.

russell a. en

Grado:

El cliente no dejó un comentario.

Kevin R. en

Grado:

Location and service attendant was great. Uhaul s a company however was extremely poor. After making a reservation for a 10am pickup, I arrived to being told uhaul comouter systems were down. The site attendant called the Louisville Uhaul office and was told that there wasn’t any way he could rent me the trailer until the system came back up. This is very poor as I had arranged for people to unload the trailer at My destination. I would think some backup plan could be put into place for this event, Nd my information submitted later, as it could have severely affected many customers who may have also been working on a time deadline. Uhaul had all my information and credit card info, which the attendant verified. Why couldn’t he input and process afterwards? Very inconvenient as my help had later commitments and weren’t able to assist in the unloading when I finally got the trailer rented 2.5 hours later. Poor management.

Jason M. en

Grado:

El cliente no dejó un comentario.

Sidney H. en

Grado:

If I need to rent another truck I will go back to them

Jennifer N. en

Grado:

El cliente no dejó un comentario.

laurie o. en

Grado:

El cliente no dejó un comentario.

christy r. en

Grado:

He told me truck was due back next day but on contract had return date as same day 6 hrs later. I was moving a 3 bedroom house 2 hrs away. It would have been useless to rent truck only 6 hrs!! And he told me round trip would be cheaper which was a lie because I got charged for EVERY MILE DROVE, but 1 way rental would have ONLY BEEN CHARGED FOR any mileage over 220 miles. So he basically steered me towards the option that he made the most $$$ on. Very disappointed since this was 2nd time I have rented from him & was pleased the 1st time around.

Anita f. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

El cliente no dejó un comentario.

Michael C. en

Grado:

Thank you!

Robert P. en

Grado:

Doors came open on interstate and U did not notice until after driven a number of miles, Two items fell out. Did not notice until after reaching destination. That is all I know. could have been bad. Assumed I did not close door so closed door with care, just did not consider the door had a problem. Then door came open again a number of miles later. Both time cars pulled beside me pointing at trailer. Tied door closed but did not know why it would not stay closed. When dropping off trailer after use found the problem. Part of the door latch was missing. Lost two pieces of furniture, a TV Stand and End Table. So not a good experience and concerned about hazard of furniture falling in road. Got home after dark so did not see it.

DAVID C. en

Grado:

El cliente no dejó un comentario.

MARK C. en

Grado:

Best storage facility in Georgetown. Will definitely use again when the need arises.

ruth m. en

Grado:

El cliente no dejó un comentario.

jon S. en

Grado:

quick and easy pickup.

David S. en

Grado:

El cliente no dejó un comentario.

Leanne M. en

Grado:

El cliente no dejó un comentario.

Ramin F. en

Grado:

I made a reservation for another location, but sent to this address which was 8 miles away. The gentleman could not answer any of my question or choose not to

Ben C. en

Grado:

El cliente no dejó un comentario.

James K. en

Grado:

I was scheduled to pick my u haul up at 3:30pm on a Sat, the pick up location informed me he was closing at 12 noon, so I had to pick it up at noon, I was told that I had to return it by Mon by 12 noon, I informed him I needed it till 2 pm.. so he billed me for another day... he told me it would be $19.00... ended up being over $40.00.. plus another $38.00 insurance... I was billed over $291.00 for a truck I needed 2 days...

Stacy F. en

Grado:

El cliente no dejó un comentario.

Valerie C. en

Grado:

El cliente no dejó un comentario.

William R. en

Grado:

El cliente no dejó un comentario.

JANICE S. en

Grado:

Nice facility

john h. en

Grado:

Although the vehicle was not due back until 12:00 N Wednesday I was charged an extra day for not bringing it back until 1:00 PM Tuesday

Alicia O. en

Grado:

El cliente no dejó un comentario.

John L. en

Grado:

Thanks. Great. Piece of cake

Tonya J. en

Grado:

I've rented from here before before and in the past they were late opening by two hours. They were rude and Apologized for being late. Said their car broke down.

Jarrod S. en

Grado:

Store owner was no help. The mobile pick up was not working. Was on hold for 20 min When phone was finally answered all I was told was “shut your phone off and turn back on”. Didn’t work so I had to call in again.

Jonathan C. en

Grado:

El cliente no dejó un comentario.

bill r. en

Grado:

We really appreciate the clean, well maintained van and affordable rates. Thanks for this great service. Bill Roggenkamp

. en

Grado:

Dropped off after hours, didn't interface with anyone.

Vivani T. en

Grado:

El cliente no dejó un comentario.

STEVE M. en

Grado:

Had slight problem with being charged for insurance though I never asked for it. Manager there helped me get the refund for it! Appreciate his efforts in doing so!

John W. en

Grado:

Did not offer to go over condition of vehicle with customer outside. Put a previous damage disclaimer on receipt but did not mention to customer.

john b. en

Grado:

Owner was very unfriendly.

Amanda B. en

Grado:

El cliente no dejó un comentario.

Terry K. en

Grado:

I think the guy's name was Jason who serviced me...? He acted like I was bothering him & dismissive in his demeanor. Asked to confirm that the truck & trailer would be hooked up (as the other location in town informed me it should be...) and told I had to do it myself! What a jerk! I was leery of hooking it up incorrectly and wanted him to assist. He finally volunteered another guy and he was helpful. And the trailer was parked in an awkward position to back up to it. When "traffic" called to confirm my rental she confirmed that same day but 2 hours previous - what? No, no, no ...I booked it for tomorrow! Then this location called about noon on the day of the rental asking why I hadn't picked up my truck - informed him I scheduled it four hours later. GET IT TOGETHER - surely your systems aren't THAT ANTIQUATED?!? I have rented from U-Haul 4X and every time left me wanting to find (run to) another business to deal with! The guy (owner?) at this location needs some coaching on how to nicely service and process customers! Maybe he doesn't like to be friendly?

Bill W. en

Grado:

El cliente no dejó un comentario.

William V. en

Grado:

One of the trucks had significant damage to the front bumper and fender. Even though it did not interfere with the operation of the truck I can’t believe UHaul rented it out in such condition. It was embarrassing for me to drive and embarrassing to UHaul to have it out on the road.

rae m. en

Grado:

The very best part of my experience was the fabulous customer service provided by Mark. He was patient and kind in every situation and with every customer. Such a wonderful attribute to the company.

Jonathan B. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

All good

Nelson L. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

El cliente no dejó un comentario.

Oliver B. en

Grado:

internet indicated opened at 9 - when arrive another sign indicated 9:30 and another indicated 10 - actually didn't open until 10:15. person at counter had NO personality.

Michael H. en

Grado:

Great experience.

Tracy K. en

Grado:

Better communication within uhaul employees. Customer not well informed. Don’t over charge.

todd b. en

Grado:

The truck was in terrible condition. The airbag light was on the entire rental period. The truck shook and wobbled like a vibrating bull. The employees at the uhaul center were of no help stating you chose to do it online uhaul 24/7 so i cant help you because we close at 3:00pm. It was 6:00pm which was my pickup time and their store was clearly open with the flashing open sign. It took about an hour to figure out the online process by myself. It was frustrating. After dropoff, there was another family going through the same frustrations, so I helped them out.

Wilson S. en

Grado:

El cliente no dejó un comentario.

joan c. en

Grado:

smelled of smoke

DeAnna H. en

Grado:

The van check engine light kept coming on. Store owner advised uhaul mechanic said no issues. I had no other choice but to take it; it worried me since my use was long distance/out of state. Also the traction control light indicator would inexplicably turn on. I am familiar with reasons for this light to come on; that is not why it did.

kenneth e. en

Grado:

El cliente no dejó un comentario.

eli l. en

Grado:

The Engine transmission Light came on I called to ask what to do no one ever called or anything. I do know it was Saturday around 3:00.

KAY D. en

Grado:

El cliente no dejó un comentario.

james c. en

Grado:

All was well.

JASON H. en

Grado:

El cliente no dejó un comentario.

phillip m. en

Grado:

The reason we chose Not Applicable was there was no signage or building to return the vehicle to. The people in Chattanooga did not tell us that information.

Catherine t. en

Grado:

El cliente no dejó un comentario.

bryan r. en

Grado:

El cliente no dejó un comentario.

Mark C. en

Grado:

Location was excellent. Mobile return was a nightmare in a location with very poor cell signal.

Aimee S. en

Grado:

El cliente no dejó un comentario.

linnea d. en

Grado:

El cliente no dejó un comentario.

Kimberley H. en

Grado:

Very friendly staff and helpful in hooking up the trailer. I do feel the prices are a little high compared to other rental companies. And it would be helpful and maybe even benificial to other customers and U-Haul to have a prop or something to assist holding the tongue of the trailer up for easier hook up a removal; these are common on horse and livestock trailers and would be very nice for someone hauling alone

Sarah K. en

Grado:

El cliente no dejó un comentario.

Manohar C. en

Grado:

El cliente no dejó un comentario.

Douglas T. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

El cliente no dejó un comentario.

martha w. en

Grado:

El cliente no dejó un comentario.

Jeffery b. en

Grado:

The owner was extremely helpful and courteous It also made it conveint having a storage unit on his property You can do it all in one place and not look all over town for a rental and storage unit. His price is one of the best in Scott Co. We are extremely glad we chose to use Scott Co Safe Storage and would recommend it to everyone

maureen s. en

Grado:

Everything was perfect for our needs and a. quick return.

richard d. en

Grado:

El cliente no dejó un comentario.

Michelle H. en

Grado:

My experience was outstanding.

Ryan S. en

Grado:

Provide correct and concise directions for the self service option I was provided with the wrong directions for getting my key and lose over 2 hours for the rental because they didn't answer their "24 hour hotline." Also, try not to double change people and say they had the uhaul longer than they did. Will be using Penske or budget rental next time.

Michael H. en

Grado:

El cliente no dejó un comentario.

Sarah W. en

Grado:

El cliente no dejó un comentario.

marcus b. en

Grado:

I reserved my truck Friday morning via phone call, told me they closed at 4:30pm I got there at 4:25 pm I stood there for 25 minuets with no one in the store finally someone came in they told me to hold on a minute they went to bathroom! Then they ran back outside said truck just got back and they had to check it in! Finally came back again and finally got key to the truck after 5:05pm! Advertise Smooth ride and all the thing did was bounce glad I didn’t try to move fish aquariums in it! And the abs light was as well I’ve got a brother and my dad about to move and I’ll not recommend this location to them! Thanks for your time

JOHN T. en

Grado:

No one is there, twice now. No one called back from the wiper situation. Then, on the 4th attempt to reach them, they told me I had to call corporate. Corporate transferred me around and no one wanted the potato. Screaming, hopping upset I am. In the rain, at night, only able to maybe do 40 on a busy interstate, with only one wiper partially working - that I had to fix. Anyone want to call 502-974-3440? I just want this on record, and for this to be made right. And, I won't yell or rant at the person trying to fix the problem. I know they didnt create it.

Kevin P. en

Grado:

Guy acted like I was disturbing him and only said twice "just leave the keys on the counter" he did not even get up from his desk. It worked but seemed rude.

James L. en

Grado:

El cliente no dejó un comentario.

Heather A. en

Grado:

Dropped off on Sunday night. Did not interact with everyone.

L. Glenn S. en

Grado:

Courteous in phone contacts, dropped off after hours.

William A. en

Grado:

Location and service were great. UHaul's computer software is a joke!! It's rigged to add extra items like blankets, dollies and insurance automatically even when you say "No". How can a Fortune 500 company be stuck in the dark ages of computer programming.

HANNAH K. en

Grado:

El cliente no dejó un comentario.

david w. en

Grado:

The attendant was very helpful

Beverly O. en

Grado:

UHaul was new only 2200 miles. Very comfortable.

don s. en

Grado:

great friendly service

DOUGLAS T. en

Grado:

Great service