Have customer pull uhaul to building to return truck from app instead of parking it driving distance from key drop off buildingCODY S.
Customer Reviews for Schuler Quality Homes LLC
(Distribuidor de U-Haul del vecindario)
New Vienna, OH 45159
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 10 a. m. - 5 p. m.
- Mié.: 10 a. m. - 1 p. m.
- Jue.: 10 a. m. - 5 p. m.
- Vie. - sáb.: 10 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BILLY B.
El cliente no dejó un comentario.THOMAS H.
You transferred us to this location and didn't give us the dolly we needed! This was not an easy process to do without people. Thank God someone was there! Not an easy process to check back in either!Tim T.
Zero. Amanda was helpful and fair. Great customer service! I would rent here again!Greg H.
El cliente no dejó un comentario.Wayne P.
we had ordered moving blankets weeks in advance and they did not have them when we called the location to check in and she said she would see if she could get them did not happen. Then we had to go buy blankets and pay twice as much as we would have from U-HaulGreg F.
Nothing. Amazing customer service. Friendly helpful went out of her way to adjust herself to meet my needs without hesitation. Thank you so muchmelissa C.
This location was closed when we dropped off. There was no drop box for the key that was easy to find. We left the key in the visor when we returned the truck. We received a call the next day from u-haul stating that they thought the truck was stolen and "let's hope they find it or you will need to pay for it." I would suggest clearly marking the return area at this location with an easy to find drop box. This location closes early in the day - sometimes 1:00 p.m.SHAWNA R.
El cliente no dejó un comentario.Edith D.
Not the fault of this location ... but having to drive halfway to Columbus to get a trailer simply because UHaul couldn't (or wouldn't) satisfy the availability of appropriate equipment in my neighborhood. What's the point of a reservation??? I guess when you have a practical monopoly you don't have to concern yourselves with customer service.Pete E.
El cliente no dejó un comentario.Byron D.
El cliente no dejó un comentario.NATASHA S.
El cliente no dejó un comentario.CHRIS G.
El cliente no dejó un comentario.CHARLES C.
Awesome people to work with! Very helpful. Thank You!ROBERT S.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Quintin K.
Two signs on the building open, no one there, charged me twice for the extra mileage, I use u-haul alot, won't go back thereTAMMY A.
El cliente no dejó un comentario.W H.
El cliente no dejó un comentario.Paul R.
Amanda was ready to go home when I call needing a truck , I was desperate because I hired a moving company to move me and after they got their truck stuck in my yard, called a wrecker to pull them out and then they just drove off and left me hanging. Amanda waited for me to get there and get a 26â€ footer. She really saved the dayJEFFERY K.
El cliente no dejó un comentario.Michael L.
Nothing! Very professional and nice!FRED H.
El cliente no dejó un comentario.Edith D.
The best way to improve, is to change nothing. If it isn't broke don't try to fix it. This location has great customer service.JUSTIN T.
El cliente no dejó un comentario.ANDREW C.
Everthing was greatEdward C.
The drop off location was ok. We had trouble finding the key box to leave the keys in. It's behind the main building. Otherwise was a fine experience.Katie L.
El cliente no dejó un comentario.CANDIS D.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.David B.
They went above and beyond to help make this transition as easy as possible.STEPHANIE F.
Finding the drop off box was like an Easter Egg hunt. Had to speak to two reps., to confirm my drop off location. Reservation stated one site, pick up location told me another. Once again, typical U-HaulTimothy M.
Have the equipment available that is available on the u-haul websiteCHERIE W.
Very easy to drop off here during non work hours.ARTHUR H.
El cliente no dejó un comentario.JOSEPH J.
El cliente no dejó un comentario.Paul F.
Really great service.Roger K.
El cliente no dejó un comentario.Jodi L.
Key Dropbox is so hard to find. There are no lights at this location after dark.Sierra S.
There was not a secured key drop on-site. I filled the tank up slightly last 1/4 tank 2 miles from the sight. They claimed it was below and charged me a $42 fee. I will be calling to file a claim. Poor business practice and not having a key drop is a simple but very controllable fix to secure the value of these trucks.AUSTIN S.
El cliente no dejó un comentario.KELLY W.
I received a bill but it did not have any information regarding the price and taxes. I replied to the email asking for the details of the charges but still have not received a reply. There were issues with the self check in online but the calling on the phone was able to resolve the problem. I am still upset I have not received the detailed bill.Andrew L.
El cliente no dejó un comentario.Eric F.
Truck was not there for me at appointed time. Amanda @ Schuler found another truck & drove an hour to get it for us. Took some time but she pulled it off. Was a low mile truck and drove to Florida no problems. Uhaul gave me extra miles & a discounted price for our trouble thanks to Amanda. Thanks, Mike RitchieMICHAEL R.
Had the equipment I needed and provided a quick hassle-free rental. Can't ask for any more. ??Edward G.
El cliente no dejó un comentario.DONALD A.
El cliente no dejó un comentario.Joshua K.
They do not check the uhauls in like they should, it took forever to get my deposit back. When I did have to get another uhaul, I had to go throught them again. The uhaul they rented me was so dirty, I had to sweep it out before I could load it with my stuff, it had mud all over the outside, like the previous user got it stuck, the inside was just all around dirty.Imajean W.
El cliente no dejó un comentario.chris R.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Cynthia W.
The charge for a 4 hour rental for 33 miles ended up being 65.46 which started out as 19.99 had to insure it as well..wasn't told there would be tax or that when I returned it the man who took in returns didn't know how to log them in so I received emails and phone calls asking when it would be returned..truly not worth that much money for that kind of hassle .the lady was nice..Cherie W.
no business times posted, on your paperwork or at location. not sure where to drop no signage. business doors open but closed sign posted and Boone around. confusing at 4:15 pm on a Thursday.Melissa E.
El cliente no dejó un comentario.Malinda L.
El cliente no dejó un comentario.Nicole P.
Have more trailer options available.Logan B.
The mileage on the online pickup did not match the actual mileage on the truck. The employee told us that she would have the issue resolved as she saw for herself the mileage did not match.There was a 2,000 mile difference. We returned the truck the next morning and was not able to complete the return process online. I proceeded to call UHaul's 800 number so we could return the truck. She also was aware of the mileage difference but noted that we had returned the truck. I called the location 3 times trying to find out if the issue was resolved so I would know how much the charges would be. I was told that she was working on it and that she would call me back. I never received a return call nor a receipt for the final charges. This was not a good experience.Bonnie H.
El cliente no dejó un comentario.Ronald M.
They were running late so they need to be on time. They made up for it by lowering price and giving us extra miles.kevin D.
They are a new Uhaul dealer and not to sure about what is going on. No one met me to return my rental, had to go office to office and when I told them what I need....to return an auto transporter they asked what that was and "car dolly" Then on person said drop it over around the building infront of trailer and then going out the door another fellow said drive it around behind the building and way around the place and drop it off at another building. I just did that. No one helped and I didn't know if it was where they wanted it. No one ever came out. I just rolled up the jack and disconnected around behind the other trailer and left...I had to other stuff to do.Danny A.
El cliente no dejó un comentario.Sherry P.
Great Experience. Great people to work with! ¡Gracias!Robert S.
Servicios adicionales en esta ubicación
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