Customer Reviews for Schrader Used Cars
(U-Haul Neighborhood Dealer)

351 reviews

807 W Washington St   Mount Pleasant, IA 52641

(319) 385-8420

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(319) 385-8420

807 W Washington St
Mount Pleasant, IA 52641

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Esau Rios 
Rating:
1.0

Despite stating operating hours were 0800-1800, facility was locked and closed sign posted. I dropped trailer withing return time frame, 1340 to be exact, but since no one was there at that time, I was charged an extra day because this facility chose to process return at 1609. Deceitful on top of unhelpful.

Sarah McClary 
Rating:
5.0

Customer did not leave a comment.

Maryann long 
Rating:
5.0

I had a little trouble with the online pickup. Once got it figured out it was ok

Fawn Smith 
Rating:
5.0

Took our drop ff immediately with no delay and was very courteous

Travis Goddard 
Rating:
3.0

it was dirty. it shook the whole time. I had to call just to get the key.

Tasha Osborne 
Rating:
4.0

Customer did not leave a comment.

Eric Jones 
Rating:
5.0

Keep it up

Ben Walker 
Rating:
4.0

Truck was clean, 5/8 tank of gas. But, the drivers side windshield wiper was loose and the metal arm started scratching the windshield. It would not clean the glass and damaged it. I had to buy a new wiper after getting into a snowstorm.

Steve Walden 
Rating:
5.0

Customer did not leave a comment.

Chad Sloat 
Rating:
5.0

No issues.

Eric Hudson 
Rating:
5.0

Was a great experience, would recommend.

Andy Nahorny 
Rating:
4.0

Customer did not leave a comment.

David Skog 
Rating:
5.0

Customer did not leave a comment.

Marc Duessler 
Rating:
4.0

Customer did not leave a comment.

Eric Ealy 
Rating:
5.0

Excellent customer service

Salvador Alaniz 
Rating:
3.0

Don't charge for gas after I filled it up I was charged 38.00 for seven gallons of gas after I filled it up to where it was when I picked it up

Eric Jones 
Rating:
3.0

Got billed for an extra day after the truck was dropped off

Tim wigington 
Rating:
5.0

Customer did not leave a comment.

Mark Pickering 
Rating:
5.0

Customer did not leave a comment.

Casey Corman 
Rating:
5.0

Customer did not leave a comment.

David Sharp 
Rating:
5.0

Customer did not leave a comment.

SCOTT WOLFARD 
Rating:
4.0

Customer did not leave a comment.

Lesa Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Nickie Paulk 
Rating:
1.0

Customer did not leave a comment.

Lora Hawkinson 
Rating:
5.0

Customer did not leave a comment.

Jeremy Mills 
Rating:
4.0

Customer did not leave a comment.

Richard Gurevich 
Rating:
5.0

Customer did not leave a comment.

Shawn Whalen 
Rating:
5.0

Customer did not leave a comment.

ronald triska 
Rating:
5.0

Customer did not leave a comment.

SCOTT WOLFARD 
Rating:
5.0

Customer did not leave a comment.

Sarah Jirak 
Rating:
3.0

Customer did not leave a comment.

DIXIE KLOPFENSTEIN 
Rating:
5.0

Customer did not leave a comment.

kayla myers 
Rating:
5.0

Not much — Schrader was great and have always treated us well.

DAVID RACKOW 
Rating:
3.0

Customer did not leave a comment.

Lori Spurgeon 
Rating:
5.0

Customer did not leave a comment.

Ralph Johnson 
Rating:
5.0

Customer did not leave a comment.

Lance Beck 
Rating:
5.0

I had initially reserved the truck through Schraders. Received a call from “corporate “ two days prior to pick up with a change in location. Was very frustrated with the lack of collaboration the staff calling with the location change provided. I was able to call Schraders directly and arrange for them to go get the truck, and bring it back to Mt. Pleasant. They were wonderful and extremely helpful. The staff from uhaul were not helpful.

Michelle Rosell 
Rating:
5.0

Customer did not leave a comment.

Jada Gervaise 
Rating:
5.0

Customer did not leave a comment.

Scott Mohlman 
Rating:
3.0

The chain that was attached to the hitch was twisted up but still hung close to the ground. At my first gas stop the chain was broken. Upon closer inspection some of the links were worn very thin. I rigged it up with zip ties, but of course those kept breaking, too. If something would have happened I would have had NO emergency chain to depend on. I ask that the chains are replaced regularly and not hung so close to the ground. I spent several days very anxious about the lack of safety measures that the chain would have offered. I've tried to contact people about this, but was unable to reach anyone that really cared about the danger this poses. I only received a $50 gift card for putting up with broken equipment.

Cynthia Miller 
Rating:
5.0

Customer did not leave a comment.

Demitrius Baker 
Rating:
3.0

Attendant was friendly but I left the location with no receipt to show that I had returned trailer. Received electronic confirmation later but customer should have a return receipt immediately when trailer is returned. A dishonest employee could claim trailer was not returned or was returned damaged and customer would have no receipt to refute that claim..

Daniel Mueller 
Rating:
4.0

Customer did not leave a comment.

Galen Noard 
Rating:
4.0

Only problem I have I wanted to rent in Washington but no vehicles there to rent so I had to go through Mt Pleasant which caused me to be charged for more mileage that is my only complaint

Rhonda Moore 
Rating:
5.0

May Schaefer was excellent to work with!

JAMES MILANI 
Rating:
3.0

Trailer was dirty inside.

Ted Francis 
Rating:
5.0

I don't care for the new way of doing things where everything is done on your phone. For older non techy people it's a struggle.

david mcleland 
Rating:
5.0

The person was very helpful willing to go that extra step to help.

Jerry Leonard 
Rating:
5.0

Customer did not leave a comment.

Salvador Alcantara 
Rating:
4.0

Have used uhaul two other times and this truck I had should be retired. With the check engine light on and the steering seems loose or wondering. 139000 miles I think it has seen its last days. I know the place I rented wasn’t their fault but uhaul should look at their equipment closer.

Steve Witthoft 
Rating:
5.0

Customer did not leave a comment.

Candra Crossett 
Rating:
5.0

Customer did not leave a comment.

JOHN STODGELL 
Rating:
1.0

I was charged $99 for a 5hr rental. .52¢ per mile was never mentioned during the inquiry of rental NOR DURING THE RENTAL PROCESS. We made 1-28 mile trip & back again. I WILL NOT give UHAUL my business again due to hidden fees. I could have made 3 trips in my Jeep for less money. And will next time. Very disappointed w my charges. Had I known I'd be charged $99+ for 5 hrs. I'd have just kept it parked for my remaining 19 hr rental period.

Catherine Valdez 
Rating:
3.0

Can't really say how location is as we dropped rental off after hours

Tami Goodin 
Rating:
5.0

My experience was wonderful. The staff person was knowledgeable and courteous. If I had had any issues I would have felt comfortable calling them and telling them. She was ready with our paperwork when we came through the door.

Joleen Wagner 
Rating:
5.0

Customer did not leave a comment.

Nichole Elmore 
Rating:
4.0

It was very pleasant to work with these people.

Susan Hart 
Rating:
2.0

Customer did not leave a comment.

April Moore 
Rating:
5.0

Customer did not leave a comment.

Dennis Jandrey 
Rating:
5.0

Customer did not leave a comment.

Diane Brown 
Rating:
2.0

Customer did not leave a comment.

Lashawnda Roberts 
Rating:
3.0

Customer did not leave a comment.

DARCY BOUCHARD 
Rating:
5.0

I rented a 6x12 trailer to haul some 12' panels, but the inside of of the trailer was only 11' 10-1/2" long and the panels stuck out 1-1/2". I had to tie the doors almost closed.

Mark Egbert 
Rating:
5.0

This truck’s ABS braking system was not working. While this 26’ truck was actually quite new and clean, it was in need of a serious trip to the shop. Everything about the ride was uncomfortable and when traveling over a road even slightly bumpy it felt like one’s neck would be damaged.

Elizabeth Hamilton 
Rating:
3.0

The parking lot could use an upgrade almost tore up my vehicle driving through to park and drop the trailer.

Ashley Yarber 
Rating:
5.0

CRUSE CONTROL

Sidney Kooyman 
Rating:
5.0

Customer did not leave a comment.

David Young 
Rating:
5.0

Customer did not leave a comment.

brett garmoe 
Rating:
3.0

Customer did not leave a comment.

Jacob Grace 
Rating:
5.0

Customer did not leave a comment.

Edwin Kaff 
Rating:
4.0

Customer did not leave a comment.

sydney Huddleston 
Rating:
5.0

Customer did not leave a comment.

RICK SKIVER 
Rating:
5.0

Awesome service and attention to detail.

Eric Lehigh 
Rating:
4.0

Customer did not leave a comment.

Ann Klingensmith 
Rating:
5.0

Customer did not leave a comment.

DEBBRA SIMMONS-KIDD 
Rating:
4.0

Customer did not leave a comment.

Tina Hunter 
Rating:
5.0

Customer did not leave a comment.

RONNIE WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

KURT PISARIK 
Rating:
4.0

I ordered a dolly which was not provided

JESICAL PHILIP 
Rating:
5.0

Customer did not leave a comment.

Alex Arnold 
Rating:
5.0

Nothing everything was great

Scott Keck 
Rating:
4.0

The lock on the key box was VERY VERY hard to open. I would suggest a new one. Other than that, return and pickup was very easy.

Kim Forquer 
Rating:
5.0

Customer did not leave a comment.

Richard Genck 
Rating:
5.0

So friendly and convenient.

Victoria Messer 
Rating:
5.0

Customer did not leave a comment.

Eric Halawith 
Rating:
3.0

Stop making schedule changes after locations have been agreed upon. By changing our pick up location, we lost valuable time needed to complete our move.

Samantha Helmick 
Rating:
4.0

Customer did not leave a comment.

Allan Allsup 
Rating:
5.0

Customer did not leave a comment.

BYRON DUNN 
Rating:
5.0

Customer did not leave a comment.

raquel estrada 
Rating:
5.0

Friendly and accommodating.

BRENDA SUMMERS 
Rating:
4.0

Customer did not leave a comment.

Roger Beachy 
Rating:
5.0

Thank you I was satisfied with my service.

Elizabeth Glasgow 
Rating:
5.0

Customer did not leave a comment.

Jacque Baker 
Rating:
5.0

Customer did not leave a comment.

Jacque Baker 
Rating:
5.0

Customer did not leave a comment.

martin Woodsmall 
Rating:
2.0

Keys were missing from drop box. Online pickup the only option, cell service in the area is spotty.

Adam Lindell 
Rating:
3.0

We tried to check-out on our phone, but our "location services" wasn't being recognized although it was on. After messing around online for a bit, we gave up and called the number on door of the facility. She was very helpful and took care of us.

Curt Strait 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Stephen Neuberger 
No reviews have been submitted for this location.

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