Customer Reviews for SB Rentals
(U-Haul Neighborhood Dealer)

658 comentarios

525 Buggy Cir Ste 1   Carbondale, CO 81623

(970) 945-9746

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 8/22/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(970) 945-9746

525 Buggy Cir Ste 1
Carbondale, CO 81623

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 8/22/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy L. 
Clasificación:
5.0

Seth was awesome highly recommend this location

Amber D. 
Clasificación:
3.0

Unfortunately, I reserved a truck for Eagle, CO but had to drive to Carbondale, CO to pick up the truck. This is more than an hour away, This of course was at my own expense which sucks!

Matthew P. 
Clasificación:
1.0

You guys charged me for gas, but I turned it in at the same amount as when I picked it up. Rip off.

Raymond W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Volker K. 
Clasificación:
5.0

Our only concern was that 2/4 tires were down to the wear bar, but they made the 1000-mile trip without any problems.

tami W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle N. 
Clasificación:
3.0

Parking lot was really crowded, and the signal is bad,

Zonai R. 
Clasificación:
3.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Fast and easy for pick up and drop off! The smoothest of smooth! Seth rocks!

jake Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Went great. Good experience, will return if I need another trailer.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Your automated 800 is severely lacking and customers should have the ability to dial directly to the location. Reservations need to be improved. Three times I have reserved trucks and twice I was sent to a different location and once there was no truck available. What's the point of reserving?

J W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia B. 
Clasificación:
5.0

Improve? Not much. Seth was pleasant, efficient, answered all my questions. The truck was clean, easy to operate. After hours return was was also easy and simple. Gracias.

lyn B. 
Clasificación:
5.0

If people are working in the registration area and a customer is waiting for assistance, um say next.

Gary O. 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
4.0

El cliente no dejó un comentario.

michael B. 
Clasificación:
5.0

Brand new van! Seth is great!

Amanda B. 
Clasificación:
5.0

Seth is excellent all around! Always great service!

ALICE P. 
Clasificación:
2.0

Both phone numbers are not operational. I left without the packing blankets. Trying to call the contact number on the the contract met with not a working number. When returning the trailer before the time no one was available. I tried the phone number listed on the “office” it was not in use. I did discover an appliance mover in the trailer. Which I used to get the stuck hitch off my truck.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
3.0

No one around when I returned my trailer as after hours

Todd K. 
Clasificación:
5.0

The agent at Buggy Circle was friendly, knowledgeable, and able to handle my tax exempt rental without difficulty. Other locations have not been able to do this. This is my favorite U-haul location.

Tim S. 
Clasificación:
3.0

El cliente no dejó un comentario.

matthew M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eira S. 
Clasificación:
5.0

Electronic check-in was a disaster. Asked me for a passport, total insanity. This needs to be fixed. Location was fine.

James W. 
Clasificación:
5.0

Seth is great.

Joe L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christina W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ann B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kristen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darnell R. 
Clasificación:
5.0

This dealer was amazing, I will absolutely be picking up any future truck rentals here! 10/10!

Savannah R. 
Clasificación:
5.0

Simple easy drop off

Chad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HughLawson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHRIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
4.0

This rental was supposed to be from Grand Junction, CO to Idaho as stated on the initial agreement. I was informed when I asked if I could pick up the equipment a day early that I would have to get it in Carbondale, a 200 mile trip. Very inconvenient for me. At the very least this should have been mentioned to me up front and should have been reflected on the paperwork. The Grand Junction office showed a lack of professionalism and no concern for customer service.

Thomas S. 
Clasificación:
1.0

No attendant during business hours. Was essentially scrap yard with a few uhaul trailers.

Nathan F. 
Clasificación:
3.0

Disappointed that I had to drive over 200 miles round trip just to pick up the equipment. Better signage would make it easier to locate.

Gary S. 
Clasificación:
1.0

No one was available to take the trailer and then the "location services" part of the app was not working after multiple attempts on multiple phones and multiple phone calls to UHaul to try to return the trailer without a person there.

Dustan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTMICHAEL C. 
Clasificación:
5.0

We arrived early and received prompt customer service. ¡Gracias!

Michelle F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K. 
Clasificación:
3.0

No one was available during open hours to accept returned equipment. No one called back.

ted P. 
Clasificación:
4.0

El cliente no dejó un comentario.

george T. 
Clasificación:
3.0

Clean inside of trailers

DAVID Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen F. 
Clasificación:
1.0

They letterhead wrong keys on the lock box, it was very stressful the find the truck as I had to try the keys on all of them. I do not recommend this location in Carbondale, co to anyone

Cristina B. 
Clasificación:
5.0

Everything was excellent. I cannot think of one thing that was off or incorrect. All was great!!!

Marilyn L. 
Clasificación:
5.0

n/a

JEFFREY N. 
Clasificación:
2.0

Your mobile check-in requirements should be completed before the time of pick-up. Contacting alternate contacts is time consuming and frustrating. Especially when your system is time sensitive. Contacts won't always pick up a phone call from uhaul unknowingly. I had to reach out to my alternate contacts to inform them to answer a call from uhaul, to verify my identity, and the system timed out, so I had to start over again. Frustrating to find out I needed a passport as well at the time of a mobile check-in, unaware I would need a passport, which I didn't have with me at the time. Would never recommend this service to anyone. There should be clear instructions, all of which could have been completed prior to picking up the truck. This all took almost an hour to complete, which then put me behind schedule. Customer service was subpar, luckily kourtney was helpful. However the first customer service person I called just kept asking me over and over if I saw the truck instead of giving me instructions on where to look for the number of the truck. Because the photo of the truck was completely different from the actual truck I ended up with. Would never recommend this mobile pick up service to anyone. Absolutely horrible.

Linsie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHAN D. 
Clasificación:
1.0

Borrowed the truck for 8 hours. Returned clean and with a full tank. Hit with the $25 cleaning fee for absolutely no reason. Pure profiteering. Will be filing dispute with AMEX.

MAGNUS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paddy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTAL R. 
Clasificación:
2.0

do not change the date of the rental without confirming with the client.

peter D. 
Clasificación:
5.0

You have put these new heavy steel extender bars on your trailers. I watch men struggle to pick that up even when the trailer is empty. What happened to the cranks so you could get your U-Haul on and off of your trailer without having to call the neighbors? Being in a small rural town, I called 911 to help me unhitch the trailer. Even men struggle with this heavy trailer. I'm a 60 year old woman but stronger than most women of any age. If I can't manipulate that thing no woman can. As women become more and more independent, they rent their own trailers and do their own moving. Please put your cranking jacks back in it. I love Seth at the U-Haul dealership. It would be a shame if I had to go somewhere else just because I can't manipulate your equipment which is a first for me. I rent from you all the time and have over the last 40+ years. You are alienating an entire gender from renting from you.

JULIE S. 
Clasificación:
5.0

This guy is great! He went the extra mile and even gave me a free gallon of windshield washer fluid when I ask if he had any. I cannot say enough good things about him. And.. the view from his location is outstanding!

SCOTT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Delia M. 
Clasificación:
5.0

Easy, great service, fast in and out.

Timothy S. 
Clasificación:
5.0

Seth was fantastic! Nothing could be better in my opinion. 10/10 would rent from here again.

RILEY B. 
Clasificación:
5.0

Unmanned location.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan B. 
Clasificación:
5.0

Seth, the person that helped me, is great--efficient, friendly, and knowledgeable. Keep up the good work!

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
1.0

I was told I had to take the truck instead of the van that I originally rented because this location didn't have the necessary equipment for me to have it and the person I dealt with was not helpful. In the process of this rental, my move was delayed several hours by a flat tire due to a leaky air valve.

Kristina M. 
Clasificación:
5.0

Seth was great, made the whole experience easy! Helpful, professional, efficient, doesn't get much better/easier to work with...will be back!

SETH O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Nada

ANDRIJA P. 
Clasificación:
3.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hutch F. 
Clasificación:
5.0

Easy location to drop off trailer. Clean and well organized.

Karen M. 
Clasificación:
5.0

SB Rentals was terrific for each of my multiple rentals over the last month.

Andrew D. 
Clasificación:
5.0

All was good

Lynnette S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Penny B. 
Clasificación:
5.0

Seth was very nice, answered all my questions & found me a great vehicle to drive cross country.

Johanna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON DANIEL E. 
Clasificación:
3.0

No one there never answers phone

Tom S. 
Clasificación:
3.0

Truck was dirty on outside. Agent didn't do walk around to make sure you where aware of any damage that was previously made. Other was agent was nice.

WILLIAM W. 
Clasificación:
5.0

Seth does a great job...pleasant and thorough.

ROSS Z. 
Clasificación:
5.0

Seth was so very helpful as I am first time Uhaul driver I was put at ease with his kindness

RAE C. 
Clasificación:
5.0

good people

ROGER O. 
Clasificación:
3.0

The truck was super old and loud as can be. Pickup was ok. I don't know why I was required to drive to a location much further from my home in comparison to the location only about 5 minutes from my house. In the winter, it would be nice to add a scraper as everything was iced over. The app is also has some major issues. Not impressed with it.

Abraham K. 
No se han enviado comentarios para esta ubicación.

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