Good experience!JEFFERY K.
Customer Reviews for SB Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Seth was great! Service was quick and freiendlyCOTTON K.
Great experience! Staff was extremely helpful and very patient as it took me a few tries to back the trailer into the correct position. I would recommend this location!katheryne F.
Guy is great in the shed. Always smiles and is helpful.Rob H.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Doug P.
Nothing really. I've rented U-Haul trailers a number of times over the last few years and my experience has always been very good. I particularly like the online access for easy rental with your phoneRichard M.
El cliente no dejó un comentario.Jack O.
El cliente no dejó un comentario.Jason L.
The online check in system is horrible. Why do you need to call two people to verify that I'm renting a Uhaul? You already have my driver's license and credit card!!!!!! The friends helping me move did not have a lot of time and the online check in process took a lot of our time.Watkins F.
El cliente no dejó un comentario.David S.
Far too basic.JOHN L.
Well done--the truck was ready and in good condition, and the cell phone pickup and dropoff worked smoothly. My only suggestion for improvement would be that the gas tank would be full when the vehicle is picked up, so that topping off on return would be simple. As it is, you have to "guess" how much gas you used to return the tank to approximately the same level as when picked up.Robert B.
The equipment was very dirty and the representative did not attach the Uhaul to our car correctly which caused the chain to drag and for us to be pulled over by the police. The policeman then had to help us rig the chain so it no longer dragged and issued us a warning. This all happened around 1 in the morning as we were trying to drive across the country in a move. I believe because the chain dragged it was most likely damaged and we were just charged for this. It was a very poor experience overall and we would very much appreciate being refunded for the damage to the chain at least since we did not attach it and assumed that the Uhaul representative knew how to do it correctly. Gracias.KRISTIN J.
No problemsJERRY C.
Thank you very muchVITALII P.
The operator, Seth, was highly professional and extremely helpful, helped me to get my trailer hookup lights to work, very responsive to phone calls, pleasant demeanor - I've been using Uhaul for years, and he is top shelf.peter M.
Great fast serviceJEFFREY S.
El cliente no dejó un comentario.WILLIAM M.
El cliente no dejó un comentario.J. R. P.
nice fella workingALAN P.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.Jeptha H.
The customer service was wonderful. The equipment though was not suitable. I got stuck twice in the snow and the road was well maintained, even after I got it out and at the new location the truck had trouble driving on flat ground with very little snow on pavement. I was only able to get one truck load done cause of the inconvenience of this truck. I thought they were made to be loaded with furniture and haul a car if need be but unfortunately this truck cant handle moving. All I had in the truck was a couch, queen size mattress, book shelf and a few boxes. Not even enough weight to effect the truck this way.ELOISE C.
They had not enough blankets, even though I reserved 3 dozen, they had 6+. I actually blame corporate for this. They are the ones taking the reservations, and should be checking up on this. It's managements fault that they don't have the right equipment.WERNER S.
Not staffed until 10am and no room to drop off trailer. Vehicles overcrowded. Had to leave trailer on street. Simply unacceptable.ROBERT W.
El cliente no dejó un comentario.MARIA D.
Super helpful and knowledgeable staff!!JOHN B.
El cliente no dejó un comentario.Nina G.
Service was available immediately when I drove up to pick up trailer. The gentlemen who met me and assisted was most helpful. Jay CofieldJAY C.
After 21 years of renting from Budget I decided to branch out and rent from U-haul. I thought maybe you guys had changed but clearly you have not. Horrible and Rude service at this location. Called to talk about the invoice with the guy and he hung up on me. Over charged me a-crossed the board. I guess budget is better no matter how far away they are. Clearly worth the extra drive time and effort.TATE C.
El cliente no dejó un comentario.EARL G.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.katelyn F.
El cliente no dejó un comentario.Scott M.
NO space to leave the truck.Nicole C.
Was running a day late called to make arrangements sent to voice mail no return call following day returned called again left message no teturn call no parking had to use app to return tried to call uhaul on hold for 45 minute the customer service refused to deal with problemDan H.
The attendant in charge waited for me and helped me find a spot to park my own car and was very nice.Victoria B.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.Greg H.
Very easy drop offjennifer W.
El cliente no dejó un comentario.KIP H.
El cliente no dejó un comentario.Lee P.
Everything worked out very smoothlyRichard D.
Seth was vert flexible and helpful with the timing and the coordination of pickup which was really appreciated.Jeff J.
Staff not onsite; Have to call and leave message. But staff knowledgeable and friendlyANDREW R.
El cliente no dejó un comentario.Dennis L.
El cliente no dejó un comentario.Jenny A.
You have the best in the business right there in Carbondale, CO! Courteous, efficient, kind...greatest staff ever! Will use them again (and again and again...). ~RobertRobert Y.
Good customer service great serviceJavier R.
El cliente no dejó un comentario.Glenn S.
El cliente no dejó un comentario.dick D.
Great manager.Rob H.
trailer was in excellent condition....tires no so, but trailer made the trip without any issuesTHOMAS C.
El cliente no dejó un comentario.CHRISTOPHER E.
El cliente no dejó un comentario.dominique B.
u went eyond the call of duty,and u had an employee from the other gypsum store,mary drive like 5minutes to help me with the hookup of the trailer to the van.i meant to tip her but i had so much on my mind trying to get out of there....u all took care of me from a-z.thank u so much,and when i dropped everything off in tucson i got the same royal treatment.thanks again,i'll spread the word.and the girl at the other gypsum stores name is mary.both stores in gypsum served me well.....EUGENE K.
El cliente no dejó un comentario.Melissa J.
El cliente no dejó un comentario.Doug J.
I had to go to multiple locations to get the equipment I needed. The truck didn't have the ability to use headlights due to faulty equipment and I wasn't given extra miles for needing to drive multiple places since they didn't have a truck and automobile tow at the same place.Ryan G.
El cliente no dejó un comentario.RICK H.
El cliente no dejó un comentario.Nathan G.
El cliente no dejó un comentario.ROBERT C.
My experience could not have been better.CHARLES L.
Lot was crowded and a bit messy. Wasn't an easy location to un-hitch and drop the trailer. Store owner was nice.Matthew A.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.CARRIE A.
El cliente no dejó un comentario.Robert J.
El cliente no dejó un comentario.Anthony B.
El cliente no dejó un comentario.Erica K.
El cliente no dejó un comentario.Robert M.
It is a great drop off area and signage is adequate. Much closer to Aspen Snowmass than Glenwood Springs location.David S.
El cliente no dejó un comentario.CARLA L.
El cliente no dejó un comentario.TOML H.
The attendant was very courteous and helpful.Paul M.
Seth was kind but not present to answer phone 4 days in a row.JENNIFER R.
Seth is great ðŸ‘John P.
El cliente no dejó un comentario.CHAD S.
El cliente no dejó un comentario.John G.
I purchased the roadside service. Locked keys in the car and tried to call Uhaul. The site insisted on going to the website to log a request which I did. They were so slow to respond that I called the local police who came within 10 minutes. On another note, driving to Aspen, I had no data service between Leadville and Aspen. Therefore, using the Website would have been impossible. Giving you money was super easy. Getting help was a complete hassle. Consider that some phone calls should be answered. Roadside service was a sham.Martha R.
El cliente no dejó un comentario.Kyle W.
El cliente no dejó un comentario.Garry W.
El cliente no dejó un comentario.CHRISTOPHER E.
My move was flawless because Seth helped me get the right size truck. The truck was VERY clear and ready to go. Seth was friendly and helpful, calling me when the truck came in early so I could start my move early.WILLIAM A.
El cliente no dejó un comentario.Verne B.
More Visible No smoking signs The truck cab absolutely reeked like cigarette smoke. The AC system was completely saturated with cigarette smoke as well.WILLIS P.
El cliente no dejó un comentario.Chris T.
El cliente no dejó un comentario.ryan O.
El cliente no dejó un comentario.Caitlyn W.
Seth was excellent. He was professional, efficient and made it very easy to rent what I needed. Give him a raise!!!Shawna V.
Seth is the best!dillon H.
Your billing needs work. You were unable to charge a card of mine and now I have to wait three days to complete the transaction. Why?JASON F.
Seth had everything set up for us to pick up the truck a little early. Excellent service and experience, thank you!MICHAEL E.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.APRIL S.
Problems with steering, strong vibration at 55 mph, cab was extremely loudThomas W.
The lack of spare tires on the trailers and the theory that everywhere has cell and internet service for roadside assistance is a huge mistake by the corporate bean counters. That combined with cheap trailer tires cost me to be stuck for 2 hours in the middle of the highway then missing an appointment with a person that I then had to drive 3 hours out of my way to meet. Had there been a spare and a jack, as everyone has in their car ( so don't give me the liability excuses) I would have been back on the road in 15 minutes. Uhaul obviously only cares about the bottom line not the customer.LAWRENCE G.
Setb was very helpful and accommodating. Worked with us to find the right truck size.James M.