Staff was friendly and professional.Frank B.
Customer Reviews for SB Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
It was best moving experience ever. Great customer service. Couldn't complain about anything.Tina R.
El cliente no dejó un comentario.Bob H.
Always great to work with these guys.frank R.
El cliente no dejó un comentario.BRYCEN F.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Stephen O.
Very friendly. Truck was nice, comfortable and easy to drive. Would definitely go to this location again.Leisa L.
El cliente no dejó un comentario.Timothy A.
Easy friendly staff. Very helpfulJesus M.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.Donald U.
Great Service. Very quick. Kind customer service. Made my move so much less stressful.Caitlyn B.
El cliente no dejó un comentario.Jeremiah N.
El cliente no dejó un comentario.AARON W.
Very good service, thanksTarek S.
Great support and the rental process couldn't be easier.Christopher W.
El cliente no dejó un comentario.Scott Y.
A hole in the wall location. but close and convenient and everything went smoothly. will use again.Tommie B.
El cliente no dejó un comentario.Jarrett S.
El cliente no dejó un comentario.Rohitpal C.
No room for improvement John was supernice responsive And fastscott D.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.ty B.
El cliente no dejó un comentario.Jennifer F.
Just the drop box to easier to findRICHARD T.
El cliente no dejó un comentario.Tina C.
Great customer service. Chill people if I ever need another uhaul I'll rent from themRobert J.
El cliente no dejó un comentario.PENELOPE F.
The gentleman who checked us in were polite and helpful.Marilyn A.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Nathaniel L.
El cliente no dejó un comentario.Arturo V.
These guys are the best.Stephen O.
Staff was awesomeWill P.
El cliente no dejó un comentario.Marquez C.
The person that helped us was very nice and good customer serviceKelly G.
This location made the experience quick and easy. Answered questions and helped get me into the right truck for the jobs.ROBERT M.
Fast and friendly service. Convenient location. Me go to spotDaryl B.
Very helpful and friendly staff, thanksASKIN A.
This seems to be a small satellite office, but this is a very well run operation. The office dudes were helpful, polite, and efficient. I will recommend them to all my friends and neighbors. Thanks again.Letitia M.
Better maintenance on trailer, not being greasy.Paul H.
The guy there did his Job and was kind and courteousJohn P.
Good experience here, the trailer has a small amount of debris from the last customer. The clerk cleaned out the debris and I was on my way.andrew C.
El cliente no dejó un comentario.naomi A.
El cliente no dejó un comentario.william P.
Great service and very helpful with recommendations on size of equipment needed for the job to be done.Robert M L.
Great service and very professional from start to finish!Scott W.
El cliente no dejó un comentario.Brian S.
People need to respect others and there should be a no smoking policy in all trucks. At return if the truck smells like smoke the person should be charged.naomi A.
El cliente no dejó un comentario.William O.
The guy that helped me was great. He even loaned me a hitch . Thank you so much.Pamela F.
El cliente no dejó un comentario.Bonnie B.
Everyone was very informative and helpful! GraciasLynn K.
El cliente no dejó un comentario.joseph P.
El cliente no dejó un comentario.Bruce S.
Old cigarettes in the ashtray. Back of truck dirty. Overcharged for truck rental. Charged for two days instead of one. Had to call for refund. Staff were friendly and nice but that was about the only positive thing.Kyrsa C.
After making a confirmed reservation , my time was changed without being notified. I found this out while I tried to move up my time slot. I then canceled and moved my reservation to another uhaul facility. This facility canceled my reservation two hours later and I was bumped back to my original location with a very late time slot. I had to call again to change and I was hung up on. I believe this was inadvertent though. I then called and made a another reservation that worked out. Major hassle only on the reservation side of the process. All else was goodVincent M.
The only problem is that the truck had few gas. I didn't notice it. And while using it, the alert show. The rest was ok.Mijail G.
i was called and told there was a drop off location closer than what I had scheduled and they changed it for me.Then, they were flexible with my drop off time. Hassle free, painless, unlike the pick-up. Great experience dropping off the equipment.TIMOTHY S.
Truck was great, interaction with employee was okay. Had also paid for a dolly. I was asked if I still wanted it, said yes and took for granted it was in the bed of the truck, wasn't. Returned truck, wanted money back for dolly. Office was locked up with sign saying park truck/ drop off key inside fenced area. Where is the employee to take care of customer who had a problem, like paying for something that wasn't provided. Will never use you again.Kathleen L.
El cliente no dejó un comentario.Michael D.
Super fast. Easy to rent. Friendly. Would return to this location.patrick G.
El cliente no dejó un comentario.Mary M.
First time renting there. Employees seem nice. Will rent there again.ROSS R.
Very helpful employees.Vienna B.
Cell reception was very very poor - mobile check in failed. I tried for 45 min then called customer service - they were great. Also, I had scheduled my pick up for 8 o'clock. However, even if I had been able to check in I would not have been able to pick up the car because no one was there to give me a key until 830.Debra C.
El cliente no dejó un comentario.Jill S.
El cliente no dejó un comentario.Stephen O.
Make sure All equipment is working the last truck didn't have working AC.FLENORD A.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Laura Y.
El cliente no dejó un comentario.Victor D.
Computer problems, on site staff said network crashed and then IT staff had just done maintenance. Staff on site appeared to be working from a 3-5 year old laptop. Trailer tires were within limits of safety but appeared to be near replacement. Staff had to remove some debris left by previous user. In addition no inspection was done of trailer on my return.Henry L.
Customer service was greatAnna L.
El cliente no dejó un comentario.james P.
nice customer serviceDANIEL K.
As a customer I WILL NOT recommend U-Haul to anyone rather I will alert all friends and family what a complete rip-off you are? Charging a $1.09 per mile is crazy stupid, the competition Budget, Penske, Home Depot, on average , is $0.40 per mile cheaper!!!! Your new cost per mile, is crazy stupid and I will share with whomever and whatever I can, STAY AWAY!!!!!!John B.
Good jobDon B.
Very Profesional!Jack C.
El cliente no dejó un comentario.scott Y.
U-Haul customer service over the phone was the worst. This location was fine but the phone calls and service I got was awful. Including being hung up on.Stephanie B.
El cliente no dejó un comentario.karen G.
El cliente no dejó un comentario.Michael U.
El cliente no dejó un comentario.JOHN T.
Absolutely horrible customer experience with getting and dropping off this truck. While the people in the facilities were fine, absolutely everything done online and on the phone was atrocious. I will NEVER use U-Haul again, and I plan on telling everyone I know what happened.Jonathan G.
Wish there was still El Dorado hills location. Service was great at Orangevale locationcheryl R.
Make sure you update your phone number on googleEkaterina V.
The man who assisted us was wonderful! Polite, helpful & friendly.Katherine M.
great experiencedaniel M.
Great friendly staff, will go back here again for sure when I need another uhaulSteven W.
El cliente no dejó un comentario.Farshad G.
I showed up at 4:15 to return the 6X12 utility trailer. No one in the office. A note on the door stated they were delivering equipment or something and to leave any returns in the lot. 6X12 trailer is very heavy and no way I can get it off by myself. I called the number on the note (call with questions or concerns!) but no answer. Luckily, another customer with the same trailer came in and they had a burly young man in the car to help remove both trailers. I called today to let the guys at the office know that I was unhappy with the customer service. The excuse was they had to close early because they were getting cement poured at their house. I guess they weren't actually doing an U-Haul business, at they seemed to indicate on the note on the door. Barely got an apology, just an excuse. I usually use the Roseville Willis Rd. branch and they are GREAT. They didn't have the trailer I wanted so they sent me over to Orangevale guys. I will just pass on a rental before I will make the extra drive for such poor customer service. Oh, I forgot, one of the support chains for the call tailgate on the back was broken. So they are not maintaining their equipment,Jeff P.
El cliente no dejó un comentario.Vadim L.
To check out the truck before you rent it, I had a bad experience with the ramp. At the time I used the ramp, I couldn't put it back because it was broken, every time after loading the truck I had bad time to take it completely off and put it in the cargo area.Mehdi A.
El cliente no dejó un comentario.Michael W.
Customer Service is always Fantastic, 10/10 would always recommend!JAKE S.
My service and experience was great. No complaints. Very helpful representatives.John S.
Give them more information regarding drop off.Mdmahfugur R.