El cliente no dejó un comentario.Michael U.
Customer Reviews for SB Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOHN T.
Absolutely horrible customer experience with getting and dropping off this truck. While the people in the facilities were fine, absolutely everything done online and on the phone was atrocious. I will NEVER use U-Haul again, and I plan on telling everyone I know what happened.Jonathan G.
Wish there was still El Dorado hills location. Service was great at Orangevale locationcheryl R.
Make sure you update your phone number on googleEkaterina V.
The man who assisted us was wonderful! Polite, helpful & friendly.Katherine M.
great experiencedaniel M.
Great friendly staff, will go back here again for sure when I need another uhaulSteven W.
El cliente no dejó un comentario.Farshad G.
I showed up at 4:15 to return the 6X12 utility trailer. No one in the office. A note on the door stated they were delivering equipment or something and to leave any returns in the lot. 6X12 trailer is very heavy and no way I can get it off by myself. I called the number on the note (call with questions or concerns!) but no answer. Luckily, another customer with the same trailer came in and they had a burly young man in the car to help remove both trailers. I called today to let the guys at the office know that I was unhappy with the customer service. The excuse was they had to close early because they were getting cement poured at their house. I guess they weren't actually doing an U-Haul business, at they seemed to indicate on the note on the door. Barely got an apology, just an excuse. I usually use the Roseville Willis Rd. branch and they are GREAT. They didn't have the trailer I wanted so they sent me over to Orangevale guys. I will just pass on a rental before I will make the extra drive for such poor customer service. Oh, I forgot, one of the support chains for the call tailgate on the back was broken. So they are not maintaining their equipment,Jeff P.
El cliente no dejó un comentario.Vadim L.
To check out the truck before you rent it, I had a bad experience with the ramp. At the time I used the ramp, I couldn't put it back because it was broken, every time after loading the truck I had bad time to take it completely off and put it in the cargo area.Mehdi A.
El cliente no dejó un comentario.Michael W.
Customer Service is always Fantastic, 10/10 would always recommend!JAKE S.
My service and experience was great. No complaints. Very helpful representatives.John S.
Give them more information regarding drop off.Mdmahfugur R.
No improvement necessary you guy's were great I will always use your service thanks again.christina S.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Scott W.
Highly recommend check in online before going to location. Greatly improve and speed up pick up process.Dzinh John N.
Hire more guys like Jerrod. He was informed and knew what to do. He IS DA BOMB!!Cynthia K.
Jared went above and beyond to help me with the trailer hok-up.LESLEY P.
Very helpful efficientcindy C.
The guys are super helpful and understanding about the needs of their customers. I would highly recommend these guys to all my friends.Marc S.
El cliente no dejó un comentario.Jeremy H.
Excellent Experience picking up truck. It drove beautifully. I felt safe and the truck was clean and well maintained.Mary M.
Always nice guys at this location! Always rent from here if I can:)Etiennette V.
The tires on the trailer were cheap, one of them came apart on my trip.Steven T.
Great Customer service, easy pickup and drop off.Stephen F.
El cliente no dejó un comentario.agnes K.
The vehicles just need to be cleaned on the inside, thanks you.MICHAEL K.
Everything was perfect, great customer service, trailer worked great, will definitely be backphilip B.
There was nobody there for the drop off and the number posted no one would answer I was very uncomfortable with dropping with out check ing in so I called the main Uhaul in Rancho Cordova had a long wait time for no support and asked I I could drop off with them they said no and then transferred me to Uhaul dispatch that never picked up. I ended up going back to the drop off location and just leaving it. I wasted two hours today with the drop off process. I wish when the trailer was picked up an explanation of drop off would have saved so much time with no one at the site.THOMAS D.
For starters, have the front end suspension upgraded, then new weather stripping might aid in reducing the wind noise while traveling down the highway, that's just for starters...Michael A.
tie down on car trailer was unsafe,abraided and cut through,did not realize it until i was 70 miles away,luck was on my side ,for i had other tie downs with me and that it was a very light car.the trailer should have never been let out on the street,very unsafe !Gene G.
El cliente no dejó un comentario.Kamaljit P.
Jarred is awesome !!!!!!!!! Only complaint is picking up a truck with very little gas 1/4 tank so had to gas it up before I even get started with moving !!!! Again jarred is awesome!!!!Chalmer L.
Truck had an exhaust leak. Went to return it before 4pm yesterday but Jordan had already left for the day. Instructions for where to leave the truck on the door contradicted the contract instructions. And if we got the locaton wrong it was going to cost us $25. We just returned the truck and were told we drove 113 miles which is a lie. We went from Folsom to Auburn and back which was 30 miles. I told Jorsan it would be about 40 miles. I was just threatened by Jordans manager when I got upset. Please call me.Linda R.
Staff very friendly and HelpfulJohan V.
El cliente no dejó un comentario.Raymond G.
El cliente no dejó un comentario.Agnes K.
Super quick to get the rental truck. Best I've ever seen from uhaul. Great location.Dana H.
El cliente no dejó un comentario.Laurie T.
El cliente no dejó un comentario.RONALD P.
This place is awesome. Jarrod 's helpful friendly and efficient .TONYA H.
I received the truck dirty, I cleaned the windshield so I could see out of it. I estimated my miles at 20, I went 26 ,because I went over it cost me $40 extra. My original estimate was $42, I paid $86 for a 2 day rental that was $19.95 a day-around town. Next time I will use another company, I don't like extra charges.Bill S.
El cliente no dejó un comentario.Diane B.
Great servicekenneth D.
the provider was friendly and courteous. No problems at all. 4 stars cause no one is perfect. thank you.Bill G.
Everything was Perfect!! VERY Glad to do Business with themFlenord A.
Great service quick easy check in check outRobert J.
I went to the location and a young guy was in the Office sitting in the dark room with no lights on. He went out to where I had found a empty space and disconnted the trailer. I tried to show him the contract and he said "don't need it, your all set" I asked don't you need my name or sign something that I returned it? He said "don't need it". I asked there is no extra charge right? I told him that I had just washed it. He said " No, your all set"Jack L.
Appreciated the great service & friendliness of the person at the front counter.Michael G.
Will be my go to uhaul spot while I am in the area!Lucas S.
Customer service was excellent!Christopher O.
El cliente no dejó un comentario.carleen C.
Very friendly Super helpful ThanksRobert S.
Very friendly and helpful staff. Even though I have moved cross town, I would go out of my way to use this dealer.Robert S.
El cliente no dejó un comentario.GREG J.
El cliente no dejó un comentario.Russ H.
Staff was very helpful. They processed the return efficiently. Highly recommend. A great finish to a long journey:)FIONA N.
El cliente no dejó un comentario.Larry A.
El cliente no dejó un comentario.KATHLEEN T.
El cliente no dejó un comentario.Lisa S.
You told me to bring it back with the same amount of gas that was in it when I picked it up. There was no gas in it because it was siphoned out the night before, which you should have filled it up again before I took it. So I had to fill it up when I got it and brought it back with the same amount I got it. Then you charged me extra to fill it up again. Your customer service sucks. We will not use you again and we use Uhaul regularly. Too bad for you.Erin J.
El cliente no dejó un comentario.Robert S.
It too was great. Thanks.ROBERT L.
El cliente no dejó un comentario.Rose M.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Jordan S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.William F.
El cliente no dejó un comentario.Jonathan S.
Keep up with the good jobALI F.
El cliente no dejó un comentario.Thomas L.
I had a very pleasant experience at this U-haul location. The staff was kind and very helpful with the whole rental process. I will use this location for all my U-haul rentals.STEVEN S.
I had reserved a trailer at another location. Imagine my surprise when I went to pick it up 1-1/2 hours after the time I entered on the reservation and the trailer was already given to someone else. What I learned: Be specific about the time you plan to pick up the equipment or call them if you're going to be late! U-Haul will only hold a reservation for 1 hour. Fortunately this location bailed me out!Cheryl M.
The two guys there were very helpfulRonald C.
Great customer service! Loved the personal interaction and conversation instead of using that horrible U-Haul APP.timothy P.
El cliente no dejó un comentario.TAYLOR S.
One of the friendliest places I have ever rented a truck from. I will only go there from now on.Andrew R.
Great help and people!JOHN R.
El cliente no dejó un comentario.Peter B.
Excellent as alwaysCedric P.
El cliente no dejó un comentario.Kris W.
El cliente no dejó un comentario.Judi J.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Frank M.
The truck I rented broke down and I had to find a place to take it. The place that was recommended to me was not a repair place at all and the women who was there said it was not one of their trucks and she could do nothing for us. Finally a service man was sent to us and he repaired it. However, I lost at least two hours of my time and a lot of gas that leaked out. No replacement for the gas or compensation for my time was offered.Ryan S.
Great service I ll be back if I need to rent a trailer Fast friendly ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘Robert J.
El cliente no dejó un comentario.Brian J.
El cliente no dejó un comentario.Jordan E.
The online app would not let me complete profileHenry M.
You guys are doing it right. Keep it up, you have me as a client for as long as I'm in Orangevale. hanks Guys!Ralph L.
Nothing! The young man checked me out & in. He was great. Thanks Bryan Ashley.Brain A.
Thank You for your ServiceGenoa D.
Nothing: these guys do a great job.Robert M L.