Customer Reviews for Saver Self Storage
(U-Haul Neighborhood Dealer)

245 reviews

6588 Caroline St   Milton, FL 32570

(850) 981-6141

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 981-6141

6588 Caroline St
Milton, FL 32570

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Trailer was dirty. I cleaned it before hauling my equipment. I have rented trailers from U-Haul many times; this was the first time I got dirty equipment. Otherwise, the experience was excellent. Making the appointment online was convenient, the trailer I needed was available, the location was nearby, and the staff person was friendly and helpful.

Michael Clendennen 
Rating:
5.0

Customer did not leave a comment.

Martha Richardson 
Rating:
5.0

Customer did not leave a comment.

Austin Connor 
Rating:
1.0

I was not informed about my money being on hold for 3-5 days. I was told it would be returned within a couple of hours. And never given a cash alternative. That money was to pay my mover and provide gas for doctor's appointments. I am furious about the whole situation!

Claudie Wood 
Rating:
5.0

Great service, staff was very helpful with my return

Dawn Brandenburg 
Rating:
4.0

See previous comments.

Melvin Sells 
Rating:
3.0

Customer did not leave a comment.

Kristy Alms 
Rating:
5.0

Customer did not leave a comment.

Tina Colucci 
Rating:
4.0

Customer did not leave a comment.

Michelle Traynham 
Rating:
5.0

Every thing was great

Machelle Crutchfield 
Rating:
5.0

Customer did not leave a comment.

EDITH SEIFERT 
Rating:
5.0

Made another reservation at a another location and they where closed despite normal working hours. I was late because of this. I know unforeseen events happen in life but I would have loved call, text message or something so I could have made plans prior.

Karson LeFloor 
Rating:
5.0

Nothing that I can think of.

MAVERICK HOENIG 
Rating:
4.0

Customer did not leave a comment.

ERIC HOBAUGH 
Rating:
5.0

Customer did not leave a comment.

TERRY ANTHONY 
Rating:
4.0

This was our first time using uhaul and was unsure of the return process. They were very helpful with the return.

Kathrine Forret 
Rating:
5.0

Customer did not leave a comment.

Jack McCain 
Rating:
5.0

Customer did not leave a comment.

JAMES ORTIZ 
Rating:
5.0

Your locations are great, the people are awesome. My problem is with your equipment. No cruise control, no Bluetooth, crank windows? I felt like I was driving a vehicle from the '70s. Also, I am only 6' tall and I felt like I was smashed up against the steering wheel, and I had the seat slid as far back as it could go. If you want people to rent your equipment, have equipment that people want to drive.

KEVIN CODDINGTON 
Rating:
5.0

Customer did not leave a comment.

Timothy Kaiser 
Rating:
5.0

Customer did not leave a comment.

Barb Lally 
Rating:
5.0

Nothing, the place was inviting and clean, the worker was pleasant and knew what he was talking about.

brian deily 
Rating:
5.0

Customer did not leave a comment.

KAREN Frye 
Rating:
5.0

Customer did not leave a comment.

Jordan Paden 
Rating:
5.0

I would do nothing differently for this location. The service was above expectations, and the service manager was amazing and went above and beyond to make the process as fluid as possible. Could safely say one of the best U-Haul experiences I have ever had.

james buchko 
Rating:
5.0

Customer did not leave a comment.

christopher gunter 
Rating:
5.0

Customer service was Excellent and helpful and personable!!!

Sharon Menges 
Rating:
5.0

Customer did not leave a comment.

Chad Pugh 
Rating:
5.0

Just continue your excellent service

Mary Johnson 
Rating:
5.0

I felt very comfortable returning everything and received assistance with the entire process.

SANDRA HARRIS 
Rating:
4.0

Customer did not leave a comment.

Joy Blevins 
Rating:
3.0

Customer did not leave a comment.

Jeff Blevins 
Rating:
4.0

The car transport trailer I rented was junk the tires were not good and the trailer bounced around the entire time I was towing it . The trailer was also damaged when I picked it up . The trailer needs serious maintenance it is not safe to use

Nicholas Canada 
Rating:
5.0

Customer did not leave a comment.

Leonard Tomlinson 
Rating:
3.0

Customer did not leave a comment.

William Mickey 
Rating:
5.0

Customer did not leave a comment.

Tyler Peterson 
Rating:
5.0

The customer service at the store the second to none! Super friendly And easy to work with.

Gerald Rindt 
Rating:
5.0

Customer did not leave a comment.

Tannier Rogers 
Rating:
5.0

Customer did not leave a comment.

Molly Martin 
Rating:
4.0

I will use U-haul again it made moving quick and easy. Can't say anything wrong at all. Thanks guys for your help.

Charlotte Causseaux 
Rating:
4.0

Customer did not leave a comment.

Sandra Romans 
Rating:
3.0

the Truck needed a front-end alignment .

Mike Wood 
Rating:
5.0

Great customer service. I would use them again

Spencer Bethel 
Rating:
5.0

Great

Keith Virgin 
Rating:
4.0

Customer did not leave a comment.

gerardo garciahjarles 
Rating:
5.0

Fast friendly service an was on the road with a uhaul in 15 minutes!!!

Nicole Hall 
Rating:
4.0

Customer did not leave a comment.

Samantha Steadham 
Rating:
5.0

Both locations I visited in Milton Florida were very helpful. Daniel on 90 went above and beyond.

Keith Colvin 
Rating:
4.0

Customer did not leave a comment.

JESSE STRICKLAND 
Rating:
1.0

Tore up my van under to include muffler and told me it was just a scratch until I got under myself and saw that it was the enter underbody to include a smushed muffler. Big liars and rude - said oh it just a muffler nothing we can do. The guy was very matter of fact and moved on made a call to owner but hung up when I walked in. Then proceeded to come back to take his own picture for a claim he said that he could not submit. Just big time unprofessionally and no I would tell people to stay far away

Jasline Franklin 
Rating:
5.0

Excellent customer service, easy check out and check in

dean blankenbeker 
Rating:
1.0

Staff was rude and unwelcoming. Place was a dump. The only staff member was a woman who talked over me and rushed me out with a wave of her hand. Did not even do an inspection of the truck.

SHERYL BRUNDAGE 
Rating:
4.0

Customer did not leave a comment.

Cedar Brinkley 
Rating:
5.0

Customer did not leave a comment.

Gerald Walker 
Rating:
5.0

Come unload and put it away ha ha thank you

darlene daughdrill 
Rating:
4.0

Allowed us to drop off earlier then expected and promptly sent an email invoice noting trailer was received.

Michelle Jeffreys 
Rating:
5.0

Very friendly !!!!!

Robert Gebbink 
Rating:
5.0

Customer did not leave a comment.

John Snuggs 
Rating:
5.0

Customer did not leave a comment.

Donavon PerryBritton 
Rating:
2.0

Standardi national rates I took a car dolly from Fort Myers Florida to Milton Florida $85 the return trip Milton to Fort Myers over $200 will not do again

Tim Linck 
Rating:
5.0

Very nice , never any problems. Friendly fast service best selection of U-Haul trucks and trailers . reasonably priced, Thank you. K .D a greatful customer.

Kathryn Douglas 
Rating:
4.0

Customer did not leave a comment.

Bruce McCoy 
Rating:
5.0

Customer did not leave a comment.

CONNIE PATTERSON 
Rating:
5.0

Always a pleasure renting from this place. A very friendly lady works the desk and she is honest, speedy, and very pleasant to do business with! I highly Recommend!

ROBIN KOHN 
Rating:
1.0

I can not answer the question about the clean and inviting or the personal part. What I can tell you, the drop off portion was a complete joke. No personal was on site, per instructions on the door we were just clean it, check in and inform you the rental has been returned. The problem was no one at Uhaul what they were talking about. My account couldn't be located so I had to make many calls to get that straight. As I was trying to get it cleared up, there were 3 other people trying to return their rentals but all of us were having the same problem I was having. Not sure what it was the fact there stood 4 of your rentals trying to to return their rentals and we all had the same issue, it needs to be fixed for future customers. Nickie McIntosh

NICKIE MCINTOSH 
Rating:
5.0

Customer did not leave a comment.

Ralph Blackman 
Rating:
5.0

Mona was so helpful and understanding at the 6588 Caroline St address. She went above and beyond expectation! Do NOT reserve from the 6050 Hwy 90 Milton dealer. If you want hometown service and support, go see Mona!

ERIC ZIHMER 
Rating:
5.0

Customer did not leave a comment.

Kenneth Capps 
Rating:
5.0

Very helpful staff

Wade Shrecengost 
Rating:
5.0

Mona was great, quick turn in.

MARK SALERNO 
Rating:
5.0

Customer did not leave a comment.

David Murphy 
Rating:
1.0

The truck's engine sounds like it was going to blow up did you not take care of their stuff I would not recommend nobody to go there

Roxan Kradel 
Rating:
5.0

Very helpful in returning equipment and very courteous.

David Marinkov 
Rating:
2.0

Have the equipment I ordered and have it to where I don’t have to be on the phone with U-Haul for 45 minutes on hold to get any help.

Evan Johns 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SATTERFIELD 
Rating:
5.0

Customer did not leave a comment.

Tiffany Barlow 
Rating:
5.0

Employee that made reservation was extremely helpful and kind.

Jessica Steele 
Rating:
5.0

Customer did not leave a comment.

Dennis Morton 
Rating:
3.0

Sort out computer system

krista lenzo 
Rating:
5.0

Customer did not leave a comment.

dan millham 
Rating:
5.0

Customer did not leave a comment.

Jo Ann Robinson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kretz 
Rating:
3.0

Customer did not leave a comment.

David Wheelock 
Rating:
2.0

We had reserved a 20' truck, car hauler, and dolly 2 weeks in advance to this location. However the morning we went to go pick all it all up, they did not have the truck or trailer. So they sent us to a different location to pick up the truck AND then to a different location to pick up the car hauler. AND on top of all of that, they did not have any dollies at any of these locations. Overall, it pretty much sucked and put us way behind on moving that day.

MADELYN ANDERSON 
Rating:
1.0

There's not nothing this company could not do that wouldn't be an improvement to what they are now! Horrible horrible customer services

Kristen Smith 
Rating:
5.0

The truck had a full bag off used tissues from someone blowing their nose which was right behind the drivers side seat. I drove 500 miles before I noticed it. I could have conceived COVID-19. SHAME on you all. Second, the truck beat the life out of me. I drove a thousand miles to Detroit area and ended up in the hospital with stomach and back issues for 24 hours. I had to have my sister drive the truck to the u-haul drop site for me. I will never recommend u-haul trucks for long hauls. Fyi. Air bags instead of a spring suspension. All your big trucks use them, you can too. I am very unhappy with u-haul.

kenneth winans 
Rating:
5.0

The manager at this location was amazing. She went above and beyond my expectations. If I ever need to rent a uhaul in Milton again, I will only be using this location.

John Hogfoss 
Rating:
3.0

Customer did not leave a comment.

David Heckert 
Rating:
5.0

Customer did not leave a comment.

Lisa Powell 
Rating:
2.0

Customer did not leave a comment.

Clayton Williams 
Rating:
5.0

You could do a little more maintenance on your truck the transmission felt like it was slipping a little

BRENDA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

George Ward 
Rating:
2.0

I didn’t really have a huge issue with this location in particular besides that online it said it was open until 5, but when I arrived at 4, the doors were locked and no one was there. I tried to check in for about 5 minutes, and kept getting an error. When I called the 800 number, I was told my reservation was cancelled, because I wasn’t there by 4pm. My issue is with uhaul’s online reservation system. If a vehicle isn’t available, it shouldn’t let you book it. I reserved a cargo van for $19.95. Right after I reserved it, I got a call from uhaul letting me know that the van wasn’t available and the only thing I could reserve was a 15’ truck. I said that was fine as long as it was also $19.95. The girl told me that she would change the price to $19.95. When I got my Bill, I was charged $79, not $19.95. I was only charged .29 per mile, instead of .69, so maybe the girl I spoke with changed the wrong rates. Either way, I was still charged more than I should have been. It wasn’t worth calling and disputing, over $30 or so.

Jamie Sacra 
Rating:
2.0

Know your truck. I ordered a 26 ft but it actually measures 23.5 (not happy).

Don baker 
Rating:
4.0

Customer did not leave a comment.

DONALD TERREL WEST 
Rating:
4.0

Being charged for 4 gallons of gas and only driving 25 miles seems extremely high. I drove 30-45 MPH and unless your truck is the worst truck for gas mileage I find it hard to believe that I used 4 gallons. I call BS

MARK FRATE 
Rating:
5.0

Customer did not leave a comment.

Lisa Franks 
Rating:
3.0

Your app is absolutely awful and crashes consistently, the location also only included 8 moving blankets when I requested 2 dozen.

Rachel Morello 
Rating:
3.0

Customer did not leave a comment.

Robert GELBART 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT CURTIS 
No reviews have been submitted for this location.

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