Customer Reviews for Saver Self Storage
(U-Haul Neighborhood Dealer)

182 reviews

6588 Caroline St   Milton, FL 32570

(850) 981-6141

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 981-6141

6588 Caroline St
Milton, FL 32570

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always a pleasure renting from this place. A very friendly lady works the desk and she is honest, speedy, and very pleasant to do business with! I highly Recommend!

ROBIN K. 
Rating:
1.0

I can not answer the question about the clean and inviting or the personal part. What I can tell you, the drop off portion was a complete joke. No personal was on site, per instructions on the door we were just clean it, check in and inform you the rental has been returned. The problem was no one at Uhaul what they were talking about. My account couldn't be located so I had to make many calls to get that straight. As I was trying to get it cleared up, there were 3 other people trying to return their rentals but all of us were having the same problem I was having. Not sure what it was the fact there stood 4 of your rentals trying to to return their rentals and we all had the same issue, it needs to be fixed for future customers. Nickie McIntosh

NICKIE M. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Mona was so helpful and understanding at the 6588 Caroline St address. She went above and beyond expectation! Do NOT reserve from the 6050 Hwy 90 Milton dealer. If you want hometown service and support, go see Mona!

ERIC Z. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Very helpful staff

Wade S. 
Rating:
5.0

Mona was great, quick turn in.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

The truck's engine sounds like it was going to blow up did you not take care of their stuff I would not recommend nobody to go there

Roxan K. 
Rating:
5.0

Very helpful in returning equipment and very courteous.

David M. 
Rating:
2.0

Have the equipment I ordered and have it to where I don't have to be on the phone with U-Haul for 45 minutes on hold to get any help.

Evan J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Employee that made reservation was extremely helpful and kind.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Dennis M. 
Rating:
3.0

Sort out computer system

krista L. 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Customer did not leave a comment.

Jo Ann R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
3.0

Customer did not leave a comment.

David W. 
Rating:
2.0

We had reserved a 20' truck, car hauler, and dolly 2 weeks in advance to this location. However the morning we went to go pick all it all up, they did not have the truck or trailer. So they sent us to a different location to pick up the truck AND then to a different location to pick up the car hauler. AND on top of all of that, they did not have any dollies at any of these locations. Overall, it pretty much sucked and put us way behind on moving that day.

MADELYN A. 
Rating:
1.0

There's not nothing this company could not do that wouldn't be an improvement to what they are now! Horrible horrible customer services

Kristen S. 
Rating:
5.0

The truck had a full bag off used tissues from someone blowing their nose which was right behind the drivers side seat. I drove 500 miles before I noticed it. I could have conceived COVID-19. SHAME on you all. Second, the truck beat the life out of me. I drove a thousand miles to Detroit area and ended up in the hospital with stomach and back issues for 24 hours. I had to have my sister drive the truck to the u-haul drop site for me. I will never recommend u-haul trucks for long hauls. Fyi. Air bags instead of a spring suspension. All your big trucks use them, you can too. I am very unhappy with u-haul.

kenneth W. 
Rating:
5.0

The manager at this location was amazing. She went above and beyond my expectations. If I ever need to rent a uhaul in Milton again, I will only be using this location.

John H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
2.0

Customer did not leave a comment.

Clayton W. 
Rating:
5.0

You could do a little more maintenance on your truck the transmission felt like it was slipping a little

BRENDA A. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
2.0

I didn't really have a huge issue with this location in particular besides that online it said it was open until 5, but when I arrived at 4, the doors were locked and no one was there. I tried to check in for about 5 minutes, and kept getting an error. When I called the 800 number, I was told my reservation was cancelled, because I wasn't there by 4pm. My issue is with uhaul's online reservation system. If a vehicle isn't available, it shouldn't let you book it. I reserved a cargo van for $19.95. Right after I reserved it, I got a call from uhaul letting me know that the van wasn't available and the only thing I could reserve was a 15' truck. I said that was fine as long as it was also $19.95. The girl told me that she would change the price to $19.95. When I got my Bill, I was charged $79, not $19.95. I was only charged .29 per mile, instead of .69, so maybe the girl I spoke with changed the wrong rates. Either way, I was still charged more than I should have been. It wasn't worth calling and disputing, over $30 or so.

Jamie S. 
Rating:
2.0

Know your truck. I ordered a 26 ft but it actually measures 23.5 (not happy).

Don B. 
Rating:
4.0

Customer did not leave a comment.

DONALD TERREL W. 
Rating:
4.0

Being charged for 4 gallons of gas and only driving 25 miles seems extremely high. I drove 30-45 MPH and unless your truck is the worst truck for gas mileage I find it hard to believe that I used 4 gallons. I call BS

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Lisa F. 
Rating:
3.0

Your app is absolutely awful and crashes consistently, the location also only included 8 moving blankets when I requested 2 dozen.

Rachel M. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ROOSEVELT C. 
Rating:
4.0

Fast and clean

HUGO N R. 
Rating:
5.0

Parking light wad but not a big deal

Michael B. 
Rating:
5.0

Great place, Mona went above and beyond for me. Couldn't recommend them enough

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

Stay with customers while they walk around truck looking for any dents or other types of damage.

marian S. 
Rating:
5.0

Equipment was in great condition. Friendly service as usual. Mona is the best!

william O. 
Rating:
1.0

No cruise control, 16 hours, cruise control removed. Truck poorly maintained. Gears grinding and multiple stalls.

Abygale N. 
Rating:
3.0

TWO people connected the trailer at the pickup location. At the drop-off location there wasn't anyone physically able to help me take the trailer off and the foot plate was MISSING so I had to lift the 200 Ib trailer hitch off of the vehicle all by myself and it hurt my back.

JOFFRY C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Customer did not leave a comment.

July R. 
Rating:
5.0

Equipment was in excellent condition. Friendly service. Great U-Haul location to work with.

william O. 
Rating:
5.0

Customer did not leave a comment.

edwin C. 
Rating:
4.0

Let renter know, before arrival, that the key is in a lockbox and the key can only be obtained after completed a portion of the sign-in process

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Monique R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
1.0

Wrong email address on order 93030276.

Judy C. 
Rating:
5.0

My only complaint about this entire move is that the truck didn't have cruise control, power windows and locks, or power mirrors. I realize that things like that cost extra, but I would be willing to pay an extra $5-$10 for every rental for little things like that. When you are moving by yourself, power mirrors and windows are extremely important time savers. It took me at least 5-10 minutes just to get the mirrors right because I kept having to get out of the truck and adjust it and then get back to check it. You could definitely recoup the money expended on these "luxuries". The cruise control alone would have made my 500+ mile trip so much easier. Other than that, my entire experience was great.

Jeremiah N. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
3.0

Truck was really dirty in cab. The seats, handles, knobs, steering wheel, etc. was like it has never been wiped down or cleaned. We wiped down what we had to touch in the cab being cautious with the pandemic and all the wipes were instantly brown. The location was good and the person who was on site was very helpful and informative.

Julene W. 
Rating:
5.0

Mona was very helpful!

DEBBIE D. 
Rating:
5.0

Great customer service, even though we were 45 min late, we came from a different time zone and didn't calculate that in. We did not get charged extra.

Linda B. 
Rating:
2.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

24/7 pickup doesn't work well. Why is it still tied to a time if it's 24/7? I should not have to make a 25 minute phone call just to pick up my truck when I have 24/7 pickup. I should be able to pick up any time 24/7 without sitting on hold just to pick up a truck.

David S. 
Rating:
5.0

The people at Milton store are wonderful.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

The gal at our drop-off was super.

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Margaret S. 
Rating:
3.0

They located the truck size I requested.

Heather C. 
Rating:
5.0

Mona Bell provided outstanding service, courtesy and efficiency. Have more representatives like her to improve.

Michael A. 
Rating:
5.0

Always a pleasure doing business with Mona.

william O. 
Rating:
5.0

Customer did not leave a comment.

Joan C. 
Rating:
5.0

Customer did not leave a comment.

grady B. 
Rating:
3.0

I was told I'd be able to park the truck with my car on the auto transport to be able to load the UHAUL. That was incorrect information. The person that runs the drop off location in Dickinson, TX called to ask me to drop it off at another location since this one was full. He told me how to properly load my haul with that trailer(which was that it had to be taken off to remove the trailer / auto transport. He found me a drop off location still open to leave the trailer and my car for the night.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

STACY B. 
Rating:
5.0

Thank you so much, Mona!

Charlie O. 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Problem with app upon returning; couldn't upload final mileage/gas picture.

Richard S. 
Rating:
5.0

Mona is the best. I recommended her location to a friend.

william O. 
Rating:
5.0

Mona was outstanding and helpful. Truck was great! Drop off location was smooth and fast.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

bryan N. 
Rating:
4.0

Customer did not leave a comment.

Jeff A. 
Rating:
5.0

Customer did not leave a comment.

william O. 
Rating:
5.0

So easy to drop off rented truck and trailer. Great staff.

Enrique S. 
Rating:
5.0

Great customer service.

Ed L. 
Rating:
5.0

They provided fast and friendly service that is beyond compare. I was on the road in no time flat thanks to the help of the attendant.

JESSE M. 
Rating:
5.0

Mona is the best. There was a problem with the tie down straps on the car hauler. She called her U-Haul maintenance/repair person (Mark, I believe) and he met me at my house to fix it - IMMEDIATELY! Wow! That was service of the highest quality. Love dealing with the home town U-Haul dealers!

william O. 
Rating:
4.0

Customer did not leave a comment.

shane N. 
Rating:
5.0

Saver Storage was by far the easiest dealer to work with I have dealt with

stanley S. 
Rating:
5.0

Customer did not leave a comment.

Mona B. 
Rating:
5.0

Customer did not leave a comment.

Troy L. 
Rating:
5.0

After hours drop off. No problems. Called next business day and staff was helpful and friendly.

David H. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

Everything was great. Mona Bell was super nice and helpful. Would definitely be a returning customer.

Janet C. 
Rating:
5.0

Mona was outstanding. The best customer service I've had in any industry. The Uhaul system was down and she worked tirelessly until we were on our way and satisfied. Cannot day enough great things about Saver Self Stirsge in Milton

Ethan W. 
Rating:
5.0

The attendant was very friendly. She smiled and came out the door to great me. Check out was quick and easy.

Twilla B. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

mickey-norris S. 
Rating:
5.0

The person there was very friendly and helpful. I would definitely recommend using this location.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

LeAnn S. 
No reviews have been submitted for this location.

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