It would not let me sign in to get the code in order to pick up before the place opened and I had to wait an hour to be able to get the uhaul. Even an hour wait on the phones to speak with someone. Very disappointedMICHAEL W.
Customer Reviews for Save Green Self Storage
(Distribuidor de U-Haul del vecindario)
Concord, NC 28027
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 2:30 p. m. / 3:30 p. m. - 6 p. m.
9 a. m. - 5 p. m.
- 9/27/2021: cerrado
- 11/25/2021 - 11/26/2021: cerrado
- 12/24/2021 - 12/27/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The U Haul app sucks regarding the 24/7 access process. The checkin process is too long. The return process never worked. I spent 15min on hold waiting for customer service, only to tell me I needed to call another number for app assistance. The whole time I'm sitting in a parking lot at night. The app would not unload the pic showing the odometer reading.Clabie E.
El cliente no dejó un comentario.ALEX P.
No recommendations for improvement, staff was very efficient at point of pick up.Frank T.
El cliente no dejó un comentario.JEFFREY H.
El cliente no dejó un comentario.JAMES K.
El cliente no dejó un comentario.NORMA E.
There's nothing that I can think of that needs improving. The young lady was nice and knowledgeable of what she does. So nice that I did it twice but at another location because they didn't have what I wanted for the time I needed it.David B.
El cliente no dejó un comentario.Terrance P.
My truck reservation was set for 7am at Save Green using the 24/7 contactless service, when I got to the location at 7 and tried to "pickup" the truck through customer portal I got the below message. "Your rental is scheduled for hand delivery, in order to start your 24/7 truck share reservation please wait until the location has opened at 5/22/2021 9:00am". I needed the truck at 7am and had people waiting for me to bring the truck; I ended up having to wait till 9 before I could get the truck. I called u-haul direct and no one could/would help. This is unacceptable. The woman on the phone said that she has tried calling the field specialist several times and texted with NO answer or call back. When we got the truck the brakes were not in good shape and the truck was leaking coolant. This is unacceptable service and to be honest not worth the hassle to use u-haul again.Christopher P.
El cliente no dejó un comentario.Darwin B.
My original reservation was changed to another location and then pickup time was changed. I arrived at the changed location to pickup the truck, I found that my pickup site had changed again. Had to drive to that location and then had to go fill up with gas as there was only 34 miles go gas left. Needless to say, I was not happy. There folks that were waiting on me and the truck that were not happy either. I have never this type of service experience before. FYI, the side mirrors were not adjustable and a safety issue. Thank goodness, I had someone following me that could tell me if it was ok for me to move from one traffic lane to another.TINA C.
El cliente no dejó un comentario.Camoy K.
Nothing Excellent Customer Service. Keep Up The Excellent Work.CALVIN C.
They did not have a dolly, that of which I had signed up to rent. Luckily I have a small one at home. They deducted the cost but it would have been nice to know ahead of time.Michelle O.
El cliente no dejó un comentario.ADAM C.