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Robin Turner
Customer Reviews for Saurias Novelties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, easy and efficient
Lance BurrellThe guys at this location were absolutely awesome! They were very friendly and super helpful. Thank you!!!!!!
victoria jamesThe trailer is pretty beat up and nobody was at the facility at the time of pickup
Donna SiscoFront desk people were very friendly with uplifting spirits. They should get a raise!
Elizabeth AustinThanks, guys. You are awesome. Looking forward to doing business with you again.
Eugene RachinskyGetting in and out of the driveway could be very difficult. Need an exit to the side street. Need better signs showing the business since it is on a very busy street. You don't have time to look around for name of business or address.
Judy AndersonThey went above and beyond to help me with my rental! I will definitely go back to this location!!!
Susane WiederFriendly, fast check-in and out.
James B Marshall jrVery friendly people running this location. I will recommend this location to everyone
Gary CockrumAshley was very kind and helpful to make this a smooth transaction for me! Thanks!
Robert CouchKevin was absolutely amazing to us. Absolutely outstanding employee and gentleman. Thanks
Alan SandersonVery good owner. Kind, helpful, and personable
Kyle GitchelThey changed us to a mobile pick up and didn’t inform me and then no one was at the store until almost 30 minutes later then my scheduled time. I had to call 1-800 and when we got the key out there wasn’t even a dolly or moving pads in the truck. My boyfriend went in and the guy that showed up had my boyfriend go and get the dolly and pads. We paid for 12 and only got 5! And none checked the truck at all. It only had 1/4 tank of gas. We didn’t even know until we got to the house and was half way through packing and needed them and saw we didn’t have all of them. I was already so done with this location I didn’t even care! I will never use them it recommended them to anyone! The guy at the drop off location called me hounding me about the rest of the pads and he said I didn’t turn them all in and when I told him I didn’t get them all he acted like he didn’t believe me. I hope I don’t get charged for them. I had to move states and don’t have any income right now so that would be so wrong!
Karra SullivanThey were closed when I dropped it off.
Christopher ImpensGreat folks. Great service.
REBECCA COSBEYGreat location. Great folks to work with. Nice and friendly. Very helpful and easy to work with.
REBECCA COSBEYFast, professional
SusanCHAD MaahsWEBERAwesome service! Knowledgeable manager. Super friendly!
JAMES BURKEThey had the cutest puppies!
Eldon ClineAwesome people
DEBORAH KENADYI called around 4pm to ask when the latest I could drop the trailer off was, and the woman told me 7pm. I arrived at 6:15, and the door was locked, and the phone was going to voice-mail. Spent 45 minutes fighting with the app/online drop off portal because the person left early after telling me they'd be available.
Kiana StellaExcellent and friendly persons
roberto SantosNo complaints here, but I do think it would be extra nice to get a quick (2-minute) walk-through of the truck features when employees hand over the keys. I explored features on my own, but it would be nice to have a few important items pointed out (like adjusting the seat and steering wheel, A/C, headlights and wipers, etc.).
Kelly CaraKevin was great to work with.
MELANIE NIBERTThey never answered their phone when I had a question.
Michelle CollinsGreat location and team.
GEOFFREY YORKVery good service
Ramon HernandezCustomer service was amazing!
Mercedes Moore