Customer Reviews for Saurias Novelties
(U-Haul Neighborhood Dealer)

61 reviews

827 W Kearney St   Springfield, MO 65803

(417) 268-9898

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(417) 268-9898

827 W Kearney St
Springfield, MO 65803

Services at this Location:

Office Hours

  • Mon-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robin Turner 
Rating:
5.0

Quick, easy and efficient

Lance Burrell 
Rating:
5.0

The guys at this location were absolutely awesome! They were very friendly and super helpful. Thank you!!!!!!

victoria james 
Rating:
3.0

The trailer is pretty beat up and nobody was at the facility at the time of pickup

Donna Sisco 
Rating:
5.0

Front desk people were very friendly with uplifting spirits. They should get a raise!

Elizabeth Austin 
Rating:
5.0

Customer did not leave a comment.

Bradley Williams 
Rating:
5.0

Thanks, guys. You are awesome. Looking forward to doing business with you again.

Eugene Rachinsky 
Rating:
3.0

Customer did not leave a comment.

Brett Kaetzel 
Rating:
3.0

Getting in and out of the driveway could be very difficult. Need an exit to the side street. Need better signs showing the business since it is on a very busy street. You don't have time to look around for name of business or address.

Judy Anderson 
Rating:
5.0

Customer did not leave a comment.

Alvin Johnson 
Rating:
5.0

They went above and beyond to help me with my rental! I will definitely go back to this location!!!

Susane Wieder 
Rating:
5.0

Friendly, fast check-in and out.

James B Marshall jr 
Rating:
4.0

Customer did not leave a comment.

Roland Sheppard 
Rating:
5.0

Customer did not leave a comment.

Victoria Jones 
Rating:
5.0

Customer did not leave a comment.

Jason Phillips 
Rating:
4.0

Customer did not leave a comment.

OLEKSANDR Pavlenko 
Rating:
5.0

Very friendly people running this location. I will recommend this location to everyone

Gary Cockrum 
Rating:
5.0

Ashley was very kind and helpful to make this a smooth transaction for me! Thanks!

Robert Couch 
Rating:
5.0

Customer did not leave a comment.

James Moysey 
Rating:
5.0

Customer did not leave a comment.

Virginia Smith 
Rating:
4.0

Customer did not leave a comment.

Vicki Running 
Rating:
5.0

Customer did not leave a comment.

Dennis Shackelford 
Rating:
5.0

Customer did not leave a comment.

ANNETTE MOORE 
Rating:
5.0

Customer did not leave a comment.

Wil Baker 
Rating:
5.0

Customer did not leave a comment.

Lee Derickson 
Rating:
5.0

Kevin was absolutely amazing to us. Absolutely outstanding employee and gentleman. Thanks

Alan Sanderson 
Rating:
5.0

Very good owner. Kind, helpful, and personable

Kyle Gitchel 
Rating:
1.0

They changed us to a mobile pick up and didn’t inform me and then no one was at the store until almost 30 minutes later then my scheduled time. I had to call 1-800 and when we got the key out there wasn’t even a dolly or moving pads in the truck. My boyfriend went in and the guy that showed up had my boyfriend go and get the dolly and pads. We paid for 12 and only got 5! And none checked the truck at all. It only had 1/4 tank of gas. We didn’t even know until we got to the house and was half way through packing and needed them and saw we didn’t have all of them. I was already so done with this location I didn’t even care! I will never use them it recommended them to anyone! The guy at the drop off location called me hounding me about the rest of the pads and he said I didn’t turn them all in and when I told him I didn’t get them all he acted like he didn’t believe me. I hope I don’t get charged for them. I had to move states and don’t have any income right now so that would be so wrong!

Karra Sullivan 
Rating:
5.0

Customer did not leave a comment.

craig Wagoner 
Rating:
3.0

They were closed when I dropped it off.

Christopher Impens 
Rating:
5.0

Great folks. Great service.

REBECCA COSBEY 
Rating:
5.0

Great location. Great folks to work with. Nice and friendly. Very helpful and easy to work with.

REBECCA COSBEY 
Rating:
5.0

Fast, professional

SusanCHAD MaahsWEBER 
Rating:
5.0

Awesome service! Knowledgeable manager. Super friendly!

JAMES BURKE 
Rating:
4.0

Customer did not leave a comment.

Curtis Dais 
Rating:
5.0

Customer did not leave a comment.

Daniel Cider 
Rating:
5.0

Customer did not leave a comment.

Michael Harper 
Rating:
4.0

They had the cutest puppies!

Eldon Cline 
Rating:
5.0

Awesome people

DEBORAH KENADY 
Rating:
1.0

I called around 4pm to ask when the latest I could drop the trailer off was, and the woman told me 7pm. I arrived at 6:15, and the door was locked, and the phone was going to voice-mail. Spent 45 minutes fighting with the app/online drop off portal because the person left early after telling me they'd be available.

Kiana Stella 
Rating:
5.0

Excellent and friendly persons

roberto Santos 
Rating:
5.0

Customer did not leave a comment.

Julie Moore 
Rating:
5.0

Customer did not leave a comment.

Debbie Bouse 
Rating:
4.0

Customer did not leave a comment.

sandra purdy 
Rating:
4.0

Customer did not leave a comment.

Ronnie Alcorn 
Rating:
5.0

Customer did not leave a comment.

cherly hawkins 
Rating:
3.0

No complaints here, but I do think it would be extra nice to get a quick (2-minute) walk-through of the truck features when employees hand over the keys. I explored features on my own, but it would be nice to have a few important items pointed out (like adjusting the seat and steering wheel, A/C, headlights and wipers, etc.).

Kelly Cara 
Rating:
4.0

Customer did not leave a comment.

DEBRA CODAY 
Rating:
5.0

Kevin was great to work with.

MELANIE NIBERT 
Rating:
3.0

They never answered their phone when I had a question.

Michelle Collins 
Rating:
5.0

Customer did not leave a comment.

Aimee Passino 
Rating:
5.0

Great location and team.

GEOFFREY YORK 
Rating:
5.0

Very good service

Ramon Hernandez 
Rating:
5.0

Customer did not leave a comment.

Erich Henson 
Rating:
5.0

Customer did not leave a comment.

Amanda Schaffer 
Rating:
5.0

Customer did not leave a comment.

stacy frazier 
Rating:
5.0

Customer did not leave a comment.

Ernest Vanarsdale 
Rating:
3.0

Customer did not leave a comment.

Dawn Freeman 
Rating:
5.0

Customer service was amazing!

Mercedes Moore 
Rating:
4.0

Customer did not leave a comment.

Clifford Owens 
Rating:
5.0

Customer did not leave a comment.

Klavdiya Brenich 
No reviews have been submitted for this location.

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