Customer Reviews for Saturn Sales and Service
(U-Haul Neighborhood Dealer)

Rating:

2.0

I was happy with the rental truck but unhappy with the pick up location. Someone was supposed to be there in person and they weren't. I had to do check in online shich took a whole to process.

Rating:

1.0

So disgusted with UHaul for changing my reservation less than 24-hrs prior to vehicle pick-up. Because of that, I was not able to move all of my belongings in a single trip (11 hrs one way!). Next was the appalling dump where the vehicle was to be picked up; it literally is a rotting lean-to tacked on to the side of an old factory. I had requested personal pick-up, not on- line. The notification of pick-up location was changed x3. An employee at the now 3rd location attempted to help, but even he had difficulty getting the UHaul app to work. We returned to the previously described dump for pick-up and as their useless app didn't work, we were forced to call a help number based out of Windsor. He attempted to assist with getting the vehicle key from a locked box, however the codes available were all incorrect! The employee from Windsor attempted to contact the operator of the location (in Cambridge on Guelph Ave) but he could not be bothered to show up. Finally a regional rep showed up, resentful he had to attend on his “day off”. He wasn't able to access the vehicle key in the lock box either so finally had to cut a key. This fiasco wasted 5 hours of our time, meanwhile there were people hired to help load standing around waiting. All this was in 40c heat & humidity! Never again! All I was reimbursed was $50 in compensation for our trouble “as a good will gesture”. Now I am stuck paying not only the locker fee rental for another month, but also more expenses for a second trip to recover the remainder of my belongings. If you are considering renting a moving truck from UHaul, do yourself a favour & don't to avoid all the hassle & expense it will cost you!

Rating:

3.0

No furniture pads included despite ordering them (this is the second time happening), online check in did not work, had to call customer service and transferred three times and wait for 45 minutes.

Rating:

5.0

Send the pick up information combo for the lock box if there doing self pick up Other than that it was super covenant

Rating:

3.0

The drop off location is a old abandoned warehouse. Being Sunday evening I didn't expect anyone to be there so I called the number and left a message saying I was dropping it off. I dropped off the trailer in a location that could not be seen from the street. I took pictures of it and sent them to the number listed. I still have not received any confirmation that the trailer was returned. Nothing at all in the way of a reply from the messages I left.

Rating:

2.0

Building and parking lot was very shoddy. No one was around or answered the phone.

Rating:

1.0

Where do I start? I booked 2 months ahead only to be called 3 days before telling me that my reservation could not be kept. That changed my location and time of my rental. The. The day of I get called telling me that they changed my location again! Having to drive 75 kms away! Then when I got to the new location there was nobody there! And nobody was answering the phone. Improve everything about this fucking company! Fuck Uhaul! I will be calling to open a CAF against you.

Rating:

1.0

The location looked like a run down wearhouse. It very professional looking. I came during off ours and could not find the “after hours key drop box”. I had to slip the key in the mail slot.

Rating:

5.0

Was easy to drop off truck, a lot of space, no confusing signs.

Rating:

4.0

7 way plugs with normal brakes on the car trailers. The tounge break is very ineffective