Need to have equipment available at pick up location.East Lancaster
Kim Jackson
Customer Reviews for Saturn America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had reservations for a 15" truck and the guy didn't tell me he changed it to a 20' truck and charged me for the 20'. He never said anything to me about the change.
Sherri Mcconnellthe guy tryed to rush me away when i arrived. then i waited for him to inspect the truck but he waived me away and said he had it. i asked for my paperwork back and he said he keeps it and he had it and to leave. then he must have read the gas meter wrong. charged me extra. cant wait to talk to customer service
Anthony SingletonAnytime in Lancaster I need a truck I will get it from this location and our recommend any of my friends to get it from this location the guy was super nice highly professional
Bruce WoodsCustomer service was excellent here! It was such a pleasure to do business with this Uhaul location. Thank you! :)
Esmeralda WilliamsDon’t include additional charges to increase your lack of profit. If you are not going to open prior to the reservation time don’t expect customers to be back exactly at their end of reservation when you took time away because of your lack of professionalism and readiness to take on business.
Rodney Newton