Customer Reviews for Sasak Trailers
(U-Haul Neighborhood Dealer)

1,120 reviews

1707 Lincoln Ave   Steamboat Springs, CO 80487
(north side of town on west side of hwy 40)

(970) 871-7847

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed
  • 12/18/2021: Closed

Services at this Location:

Contact Us

(970) 871-7847

1707 Lincoln Ave
Steamboat Springs, CO 80487
(north side of town on west side of hwy 40)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/11/2021: Closed
  • 12/18/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Reserved truck & AT in Granby, Colo but had to pick up in Steamboat, Colo—U-Haul gave me extra 100 miles for trip, But NO gas or compensation for my trouble and time—we were packing for move—would have been nice for U-Haul to have offered compensation!!

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Jodie was super!!!

Lodema Ann C. 
Rating:
3.0

Customer did not leave a comment.

susan W. 
Rating:
4.0

The seating in the smaller trucks lack the ability for adjustment for taller drivers thus making a long distance haul a real pain in the back.

PRISCILLA S. 
Rating:
5.0

Customer did not leave a comment.

Connie F. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

Don't rent uhal go budget

EDWARD M. 
Rating:
5.0

Great service and personal care for obtaining my truck.

Timothy K. 
Rating:
4.0

Customer service was very helpful, easy to work with, and detailed to ensure all the bases were covered. Thanks, Jay

jay L. 
Rating:
5.0

Customer did not leave a comment.

DREW L. 
Rating:
4.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
5.0

Jody always has been very pleasant, patient, and respectful whenever I have used Sasak Trailers to rent a UHaul. She represents your company very well and I always would recommend this location if in need of a UHaul.

david M. 
Rating:
5.0

Customer did not leave a comment.

RICKY S. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

After a frustrating cancellation of our reservation, we were assisted by members of the U-Haul team in Wheat Ridge,CO. They were able to get on line and inform us that a 20' vehicle was available in Steamboat. We immediately drove the 180 miles to pick up the vehicle and the woman in Steamboat was just wonderful to work with to address our canceled reservation.

BRENT M. 
Rating:
4.0

Have vehicles where they are reserved at. We had to drive and extra 123 miles out of our way to pick our equipment up we reserved 2 weeks prior and Uhaul wouldn't even discount it to help with the extra fuel cost or anything.

Keith W. 
Rating:
3.0

There was no time for the truck to be cleaned. Previous drop off at 11:00, new pick up also at 11:00. Doesn't make sense. Not a location fault, but rather web-site fault. The lady at Sasak was friendly, helpful, and did the best she could.

herbert S. 
Rating:
5.0

Nothing. Customer service at Sasak is always the best. Jody is fantastic!!!

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

DENNY B. 
Rating:
4.0

Customer did not leave a comment.

MELANIE D. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Everyone at Sasak Trailers have always been beyond pleasant to deal with. Sometimes the hiccups with Uhaul make a situation tough but these guys have always worked to make things right where they can.

Gaylan H. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

EDWIN B. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

The owner and manager were very helpful. Great Service,

CHERYL O. 
Rating:
5.0

My experience here was just fine

Robert G. 
Rating:
5.0

Easy access and clear area for drop off

Kimberly H. 
Rating:
4.0

I was able to drop off the trailor immediately. That was convenient.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Smooth from start to finish.

Bradley D. 
Rating:
5.0

Smooth operation from start to finish.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
3.0

Truck cab was kinda gross. Not cleaned after last use.

sharon D. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

The girl who helped me (sorry I cannot remember her name) was super knowledgeable and helpful.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH S. 
Rating:
5.0

Customer did not leave a comment.

HARALD P. 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Larry takes great care of his customers personally

SEAN B. 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
4.0

Staff was great

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

so while i was packing i dropped the keys and realized there was a melted candy bar and 2 prescription pain tablets (not mine) under the seat haha--this made me a little nervous, having prescription pain meds floating around the cab. please clean the cab a little more carefully if possible?

sharon D. 
Rating:
5.0

The women at both ends were exceedingly helpful. That was especially true at the Steamboat location. She could not have been more accommodating.

tom M. 
Rating:
5.0

Everybody was great. Jodi is a great to work with and did everything in her power to get my truck setup.

Edward R. 
Rating:
4.0

Customer did not leave a comment.

Kajsa L. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

JAY H. 
Rating:
5.0

We arrived before the store opened. As the employee ( sorry didn't catch her name) was walking to open the building, she noticed us and returned the trailer with her phone even before she opened the doors

Kip H. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Keep on doing what you are doing!

Trevor W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Carly G. 
Rating:
4.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

Sally D. 
Rating:
5.0

Great Staff, Awesome people to deal with.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
3.0

Just because Uhaul has market domination is no reason to provide a horrible experience. This is the exact reason antitrust laws were created and should be enforced at a much larger level.

matthew H. 
Rating:
5.0

Nothing! Very friendly service!

Henry G. 
Rating:
1.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
4.0

Made drop off easy

michael S. 
Rating:
5.0

I just dropped the trailer off after hours.

John C. 
Rating:
3.0

The trailer came off and when it did it hit my car now it's messed up I tried calling the number on the uhal for a accident report but after a hour and 20 mins of waiting I gave up so I would not recommend anyone to use uhal and the price we paid was crazy next time I will go else where

Amanda M. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Thank you! Super easy!

KRISTALYN S. 
Rating:
5.0

Great customer service

Jennifer M. 
Rating:
1.0

I had reserved a 20' truck. When I showed up to the location they said they didn't have the truck I reserved and instead gave me a 10'x5' truck and a 6'x12' trailer, so I ended up paying more for 1/2 the amount of space. She then said the tires on the trailer were shot and that she would need to have them replaced so we ended up going back twice to the shop before everything was ready and ended up with a 30' long contraption.

KATRINA N. 
Rating:
5.0

Put up a sign telling customers where to park uhaul equipment. I did not see all the uhaul trucks and trailers in the back until i had already dropped my trailer. Sorry!!

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Heidi P. 
Rating:
5.0

Easy, smooth experience

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Dan A. 
Rating:
5.0

Customer did not leave a comment.

TREVOR T. 
Rating:
5.0

Initial call to UHaul resulted in too long on hold before I was able to talk to someone.

laura F. 
Rating:
5.0

Customer did not leave a comment.

Edwin H. 
Rating:
4.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Excellent customer service!!! Knowledgable staff that took the time to help us through some technical difficulties. Thanks!

Sally M. 
Rating:
3.0

Not open on weekends, Needs to have a message machine connected to phone.

JULIE B. 
Rating:
2.0

I was given tr w 2 bald tires and had 2 drive 35 mi rt to exchange

JAMES L B. 
Rating:
4.0

The one concern I had was the rental of the appliance dolly. It was not in top working condition. It did not come with the appliance strap, just a regular strap and the pulley mechanism on the dolly did not work properly.

JOHN N. 
Rating:
2.0

Only location in Steamboat Springs, no choice. Drop off process better than the pickup process, could lock the back of the truck that had an appliance dolly and furniture dolly along with moving blankets.

MIchael W. 
Rating:
5.0

Great customer service

Robert F. 
Rating:
3.0

My trailer had an expired license but the employee Jody was an absolute rockstar in every way. She was great.

Brande O. 
Rating:
3.0

This was possibly the worst Uhaul truck I have ever used. It might have been the brakes on the vehicle, but it was extremely uncomfortable, with each bump rattling the entire truck. The entire storage area of the truck was disrupted in such a way that my belongings ended up in one huge mess of a pile, and a handful of items were broke. I was very disappointed as I usually have a great experience with Uhaul's trucks.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Very kind, helpful, and flexible.

MARK Y. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top