Customer Reviews for Sapaugh Classic Joy Ride
(U-Haul Neighborhood Dealer)

184 reviews

1006 Craig Industrial Dr   Salem, MO 65560

(573) 729-7022

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(573) 729-7022

1006 Craig Industrial Dr
Salem, MO 65560

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Robert Twomey 
Rating:
4.0

It's a tight squeeze for bigger vehicles but, he said if we had any problems to let him know. He's easy to find and courteous. I've done business with him before!

Penny Wylie-Shirah 
Rating:
5.0

This was not the return location on our contract, the original location refused to return the trailer, the gentleman said he did not have time to take care of the return and sent us to the other location.

MACK SEARCY 
Rating:
5.0

Customer did not leave a comment.

Katelin Walton 
Rating:
2.0

Customer did not leave a comment.

Patricia Tracey 
Rating:
4.0

Customer did not leave a comment.

Mike Oneill 
Rating:
3.0

Customer did not leave a comment.

Luke Heithold 
Rating:
3.0

Not much parking room for vehicles while being waited on.

Steve Dismuke 
Rating:
5.0

Excellent customer service!

Gabriel Michael 
Rating:
4.0

Customer did not leave a comment.

Kevin Wade 
Rating:
1.0

the smell inside the cab of the truck was disgusting, we had to bleach and disinfect the inside before we could use the truck. The lot where you pick up the trucks is basically a junk yard with trash, furniture and busted cars everywhere. If I can avoid this place in the future I will for sure. The truck wasn't ready for me either and I was unable to pick it up using the app.

Andrew McGrail 
Rating:
4.0

Customer did not leave a comment.

Tasha Baney 
Rating:
1.0

This location was very cluttered and dirty inside the store. There were no moving blankets available. U-Haul's were not placed in an easily accessible location. There was a junk car that didn't run blocking access to U-Haul trailers. Shop help had to move trucks to get access.

Teresa Martin 
Rating:
2.0

Charged me the wrong amount and said they didn’t need my reservation number. Got my order wrong charged me for it then turned around and charged me again with the right order. Very unhappy because I have $370 tied up that I need and can’t get access to for 48 hours.

Aaron Fortner 
Rating:
5.0

Customer did not leave a comment.

Michael Munn 
Rating:
2.0

It was too packed in there, no good place to park the truck. Looked like a junkyard with all the vehicles

Tressa Andrews 
Rating:
3.0

A bit disorganized, just needs a bit of TLC and it would be top notch with a great location.

KEVIN PRESLEY 
Rating:
2.0

The office smells of cat urine and is poorly kept. Multiple animals reside in the office area.

Kirk Ellis 
Rating:
5.0

Customer did not leave a comment.

Denis Lemieux 
Rating:
2.0

Customer did not leave a comment.

Ken Nickles 
Rating:
5.0

Customer did not leave a comment.

PATSY TACKETT 
Rating:
5.0

Customer did not leave a comment.

Tina Dodson 
Rating:
3.0

Customer did not leave a comment.

Richard Deatherage 
Rating:
3.0

leaves and debris in furniture pads. some were wet, not folded. Convenience is the primary reason I used this location

Greg High 
Rating:
5.0

Customer did not leave a comment.

Brad Stricklin 
Rating:
5.0

was a good experience

Robert Reinbott 
Rating:
5.0

Customer did not leave a comment.

Charles Anderson 
Rating:
5.0

Good people. Helped me out. I'd recommend them.

David LOWE 
Rating:
5.0

Customer did not leave a comment.

Krystal Guglielmi 
Rating:
3.0

Customer did not leave a comment.

SHAWNA WILSEY 
Rating:
5.0

Real friendly

Kevin Fadus 
Rating:
5.0

Customer did not leave a comment.

Rhonda Lanham 
Rating:
5.0

Dropped off truck and left. I was supposed to be charged 40.00 for the extra day. I was charged 68.00 instead with no explanation.

Theresa Kemper 
Rating:
4.0

Customer did not leave a comment.

Amanda Holt 
Rating:
4.0

They were fine. The parking lot was very crowded, but it is also a used car lot. Just a tight squeeze getting through there. The guy I spoke with was just laid back and not really concerned about anything. Just asked me to park it down on the end.

Bobby Volner 
Rating:
4.0

Customer did not leave a comment.

Michael Williams 
Rating:
3.0

Customer did not leave a comment.

Michael Williams 
Rating:
4.0

Customer did not leave a comment.

Edward Cooper 
Rating:
1.0

I had to pay someone to take me to pick up the truck and it's about I hour away from my home that was all well but when we got there 10 to 15 minutes early no one was there after almost a half hour on the phone I had to go to another place to get a truck and that took another almost a hour that made me late getting to the house we were moving my daughter from so we didn't get much loaded that night and the next morning we discovered that the truck had a hole in the roof and what we had loaded was wet as well as para of the truck so we had to tape the hole and dry the inside of the truck before we could load that made us even later when we finally got to the place we were going and I had a few minutes I called to let them know I would be a little late getting the truck turned in and the woman I talked to said I would be charged for another day I could Not believe it and ask that a manager call me so far I have Not received a call this has been a nightmare I'm 73 years old and I've never had such an awful experience as I did with U-Haul

Glenda Belew 
Rating:
4.0

Have the trailers checked in every morning so you don't pay for days after it's taken back.

Fred Whitaker 
Rating:
5.0

This location gets a lot of traffic. For example, they only listed one of the trailer I needed, but the guy said to check the serial number because trailers sort of "appear" at night and he hadn't been out to check yet. Sure enough, when I went out to the yard, I saw THREE of that trailer, my rental and two new ones, so remind customers if the site lists no trailers, call and ask.

LEWIS WEINGARTH 
Rating:
5.0

Customer did not leave a comment.

Kimberly Evans 
Rating:
3.0

Customer did not leave a comment.

Rod Lekey 
Rating:
2.0

Customer did not leave a comment.

SAM COMENTO 
Rating:
5.0

Customer did not leave a comment.

LORETTA ENGLISH 
Rating:
3.0

My experience was average and overall, I was pleased with the service. The only issue that I had was that I was charged for an extra days use that I didn't use. I contacted customer support and within a few days, the issue was resolved.

JEFFREY STOKES 
Rating:
5.0

Customer did not leave a comment.

TINA DICKENS 
Rating:
1.0

Office was very dirty, full of junk, and trash. The trailer I was given, was sitting in a field, in a mud puddle. I had to turn my 4x4 on to even get out of the field with the trailer. The right rear tire kept going flat on me. When I called back to sapaughs office I was told it was fine when it left, and to call roadside. Roadside told me 2 hours or more for the nearest assistance to come help. Overall, this was an absolutely horrible experience, and one of the biggest wastes of money I've ever experienced. Will never be back to U-Haul again.

AARON BRAKE 
Rating:
5.0

Customer did not leave a comment.

Laurel Casey 
Rating:
5.0

Drop off went smoothly.

Greg Rogers 
Rating:
5.0

Customer did not leave a comment.

Bill Larson 
Rating:
2.0

Customer did not leave a comment.

Eddie Trosper 
Rating:
2.0

I would only recommend this place if there is not another place closer as the office looks like a dump and if i had rained, I would of had to drive and walked through mud to get the trailer. Also between the 2 dogs and a cat and a bird in the office which added to the smell, I would not even sit down as I wanted to touch as little as possible in that office. Due to COVID-19 they should have been wearing masks when close to me, but I did not see any masks.

Kerry Buchanon 
Rating:
3.0

Very dirty location, full of trash, animals, and horrible smells. Guy was nice though at least.

Garrett West 
Rating:
3.0

Customer did not leave a comment.

Allison Moran 
Rating:
2.0

Customer did not leave a comment.

Thomas Goff 
Rating:
2.0

Be aware the location may not carry the extras as packing equipment and pads for moving.

Loretta English 
Rating:
5.0

Customer did not leave a comment.

Mary Kovarbasich 
Rating:
4.0

Customer did not leave a comment.

Dwayne Cartwright 
Rating:
5.0

Customer did not leave a comment.

Edward LaBrash 
Rating:
5.0

Facilities were good Parking lot is full and there is no clear designated parking.

John Townsend 
Rating:
2.0

Move cars in the lot so people can pull in, move trucks in the yard so people can hook up to trailers, notify customers if lights don’t work on the trailer, clean up the inside of the office area.

Joseph Neumann 
Rating:
5.0

Customer did not leave a comment.

Laura Conway 
Rating:
2.0

The trailers are parked in a field that is muddy. Thankfully we were able to get in and hook up the trailer. The trailer was encrusted with sandy mud on the outside on the wheel wells. The previous customer didn't clean it and I don't think the dealer checked the condition of the trailer afterwards. As for UHaul...I am SERIOUSLY disappointed! This time, the system was down for HOURS!! This isn't the first time this has happened. It almost makes me want to spend $500 to buy a trailer of my own so we can do what we need to do, when it's needed to be done rather than waiting a day or two until the blasted system is operable. If I had to give UHAUL corporation itself a star rating, it would most likely be a 1 or a 2 at the most.

stephen rick 
Rating:
5.0

Customer did not leave a comment.

Dwayne Cartwright 
Rating:
2.0

They charged me twice for a 1 day rental

Bowe Osborn 
Rating:
5.0

Customer did not leave a comment.

Perry Snider 
Rating:
3.0

Customer did not leave a comment.

Dylan Roach 
Rating:
1.0

Truck was filthy inside and out. The uhaul representative wasn’t there and I had to speak to him on the phone. Not helpful

Chase Pulley 
Rating:
5.0

Customer did not leave a comment.

Alicia Bote 
Rating:
5.0

Wonderful people!!!

RICK MCDANIEL 
Rating:
5.0

U-Haul, like any business, is a balance of cost and performance. Cost/performance are well balanced right now, I really don't see a need to change the formula. Maybe work on the software that is still a bit flaky.

Lewis Weingarth 
Rating:
5.0

Customer did not leave a comment.

Craig Gripp 
Rating:
5.0

Customer did not leave a comment.

Orion Greeney 
Rating:
2.0

Drop box is hard to find. Not well lighted. No space to park on property, parked on the street.

Kyle Beeler 
Rating:
5.0

U-HAUL QUIT advertising on every screen on your website. I just need to rent a vehicle. I don't need help loading or unloading at all. If I need moving supplies. I will buy or rent them.

Tim Brown 
Rating:
5.0

Customer did not leave a comment.

Pamela Feeler 
Rating:
2.0

First, the overwhelming odor of cat urine hits you in the face before you even get in the door. Then the sales counter covered in cat hair. Then the cat sleeping in the single customer chair provided. Nothing against cats, but this place was a mess. Sales counter only had a spot big enough to lay the paper agreement on that wasn’t covered in debris, dirty car parts, and, you guessed it, another cat sleeping on a pile of car keys (on the countertop). Guy was nice and friendly, but between his breath, cat odor, and clutter on the sales floor, I’ll stop by the other rental in town first next time. Oh, and if I hadn’t gotten another quote online as an estimate, I would have paid an extra $64 that he quoted me. He matched the online price without hesitation, which makes me wonder...

JORDAN SANDERS 
Rating:
5.0

Customer did not leave a comment.

Alonzo Kersey 
Rating:
1.0

Weeds growing up around all gear. Mud holes in driveway. Office difficult to find. Excessive amount of what appear to be abandoned used cars. Person I told I dropped the trailer didn’t check it in. I received a call a week later asking where it was.

James Conaway 
Rating:
5.0

Customer did not leave a comment.

john robinson 
Rating:
5.0

Customer did not leave a comment.

Charles Anderson 
Rating:
5.0

Customer did not leave a comment.

Joseph Mazeika 
Rating:
4.0

Customer did not leave a comment.

brandi carr 
Rating:
5.0

Customer did not leave a comment.

ABNER NORRIS 
Rating:
4.0

Customer did not leave a comment.

Joan Blood 
Rating:
5.0

Other than website problems, wonderful experience. I have used before and will again.

Hope Koontz 
Rating:
5.0

Nothing needed in any way could possibly improve the Excellent service we received. We hold them in the highest regard. Thank You.

Lester Puder III 
Rating:
5.0

Customer did not leave a comment.

FREDDIE WHITAKER 
Rating:
4.0

Vehicle was excellent, service was great. Will be using you again soon.

Hope Koontz 
Rating:
5.0

Service was awesome in Salem

Jerry Stroder 
Rating:
5.0

Customer did not leave a comment.

david kight 
Rating:
4.0

Maybe some more training for staff. Otherwise, I was completely satisfied.

David Fenton 
Rating:
5.0

Customer did not leave a comment.

homer huskey 
Rating:
3.0

Customer did not leave a comment.

JONATHAN FLOOD 
Rating:
5.0

Customer did not leave a comment.

Michael Schumer 
Rating:
5.0

Customer did not leave a comment.

THOMAS ZIELINSKI 
Rating:
5.0

nothing

KENNETH THOMAS 
Rating:
5.0

Customer did not leave a comment.

david kight 
Rating:
5.0

Customer did not leave a comment.

JEREMY NELSON 
No reviews have been submitted for this location.

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