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DENISE T
Customer Reviews for Santa Fe Tow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. Friendly people and very accommodating. Would definitely do business with them again.
Peter SThe lady was super nice she made the experience great and even helped me out by showing me a better way to book on the app from what I did! The truck I needed was there & ready and it was an overall a first time great experience! Will stick w them for sure!
Trenisha PReally small parking lot for big trucks with trailer
Glen MFriendly staff, didn’t try to charge me for a million things, called, got me a van very quickly, and that was that, would recommend. 👍
Greg WMy first U-Haul rental and it was a great experience.
Jeff PSanta Fe folks are great - so friendly to work with and they make the process easy!
Nathan MEasy to check out
TERRY GPerfect and smooth process from start to finish! Santa Fe Tow was wonderful and provided great service. Thank you so very much!! Sherry
Victor SVery nice and professional employees
Graham BGreat experience and so easy! We’ll definitely recommend Santa Fe Tow and will be returning customers.
Nathan MI have no suggestions. Service was fast, efficient and thorough.
Loraine NEverything went well and I appreciate the service!
Fred ULocation was great, truck was in good condition, everything went well…except using the app to pick up rental.
Brooklyn TClerk was SUPER friendly.
Morgan EMake sure that what people rent lije dollies are actually going to be there. Rented truck And dolly specifically for appliance moving. Appliance dolly was not in there. Also truck fuel was on empty when picked up. Had to put gas in b4 any moving. Otherwise everything else went well. Easy to rent.
ALEXANDER RSante Fe was ok... Uhaul however,.. Allowed me to rent from a location for a 6:30pm return, when they close at 5pm. Then a 2.5 hour long conversation with Uhaul (of which an hour was in the Sante Fe Parking lot) because it was gated and I was told I "can't leave the trailer outside the gate but we don't know what to tell you.... Eventually I said fuck it and went home. I was supposed to receive a call from someone at Uhaul to discuss this absolute ball drop but no one has called. If the situation ends here I will be using any other means necessary to avoid Uhaul in the future and will be advising family and friends the same. I lost an entire event with my family because your automated system, then phone reps, completely failed.
Kyle FThe trailer had a tail light out, but that's my fault that I didn't check it before I left. If they would have known, it would have been fixed by the..
Aaron HTrucks are always on the verge of breaking down and have issues with transmission, cosmetic issues and more. I rent Uhauls almost every weekend and this particular location has very poor equipment and trucks.
EMMA ONothing everything was great
Lester SI booked the truck and auto transporter 2 weeks in advance, still it was not made available at Ballwin, MO location. This was very frustrating.
Narendra KIt was very good
Ray BCustomer service was excellent at this location!
Lynn HNeed to check the air conditioner
marjorie nEasy pick up and return truck was fairly clean and air conditioned staff at Sante fe towing was kind and courteous
Cody SNothing exceptional service
Taleda TWill use again
Jose PDani is the sweetest and has vast amount of knowledge on the UHAUL I recommend Santa Fe Tow for any UHUAL needs
JESSICA FEverything was excellent
lolita wThe Santa Fe Tow representative who assisted us was so very efficient, helpful and kind. All the staff members we encountered on our U-Haul pick-up day were friendly and helpful. Our rep was gracious and understanding when I misplaced the keys to my vehicle, which forced me to miss the "verify your equipment" timeframe. In addition, ALL the customer service people contacted via the 913-287-1888 number were kind and helpful as well. This was my first experience with renting a U-Haul, and Santa Fe Tow facilitated a very positive experience for me and my family. Many thanks!
Ramoma GClean and staff is very friendlt
Stephanie TWe used an after hours drop off at this location. Doing the online drop off on my cell phone was a little confusing but I got it figured out & when I called the next day to confirm everything the gentleman on the phone was very helpful & polite. Thanks!
Brett MNot only was the U-Haul old but nobody was there to give me the key. After going through the super long process via online that took me 15 minutes, then I had to call somebody to come and give me the key and they said they wouldn't be there for 20 minutes. Which by that time I had already cut into my time for renting the u-haul. So I did not rent it and I asked for a refund.
Jessika GThe door was very hard for me to pull down, definitely need lubrication, that's it
Paula BChunk was in the right front tire. Road service was called and did an excellent job replacing it. More information would of been nice. How to use app.
barbara mEverything was fine except one thing I had requested moving blankets and didn’t find out until I got there to pick up the truck that there were none. I had called the day before and it would’ve been nice if that was mentioned because I could’ve went to the hardware store and bought a few other than that all was well
Dave HCustomer service was just the nicest and courteous people I've been around for a while
richard wDani was great job and was very helpful!
Barry fGive me my dam jeep back.
Christopher BI use Santa Fe Tow frequently for UHaul Rentals and the experience is always FIVE STAR SERVICE! Highly recommend this great team!
Sally MThe return was a bit difficult with the mileage. Overall easy process.
Latrece HEveryone was very friendly
KATHY WHave a big space to accommodate units and easy to locate.
Paul MInstructions on website for allowing location were not correct. The person answering the phone quickly helped with this issue.
Kathy GVery pleased that Sante fe towing would take care of the verification and the checkout on returning I am not the best on computer or mobile devices and when I saw that uhaul could charge a $20 fee I was glad I rented it from Sante Fe tow They took care of it
Brent GWe had not picked up the rental within 30 minutes of the scheduled time and, without notice, UHaul canceled the reservation. The guys at Santa Fe Towing were more than helpful in getting things squared away and getting us on our way with our equipment!
Linden JFriendly people. Never had a problem at this location.
DAN CThis location is great, just remember to verify in town travel or distance.
Tabitha CThe online order pick up does not function very well but is convenient for after hours.
Karol IVery helpful, friendly staff. Truck available right away.
Patricia SI made a reservation on the phone. I then called to confirm and they made it for a whole different state. They had to cancel my reservation and reschedule. The individual named, Dani then made me pick the Uhaul up by noon because she wanted to leave when the hours online clearly state 5pm and we scheduled for a 2pm pickup.
parker gWonderful customer service!
susan wAlways have great service out of this place. Thank you!
Mark RNa
MADISON BI'm old school, not to knowledgeable on the app to turn in after hours. Taking photo of mileage and gas was a real headache, other than that, it was great.
Patrick MVery friendly and helpful!
James HGreat customer service and staff. Very friendly and helpful.
Nicholas A