Customer Reviews for Santa Cruz Short Stop
(U-Haul Neighborhood Dealer)

1,713 reviews

2871 A Soquel Av   Santa Cruz, CA 95062

(831) 477-1288

Office Hours

  • Mon-Sun: 8 am–5 pm

Services at this Location:

Contact Us

(831) 477-1288

2871 A Soquel Av
Santa Cruz, CA 95062

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Marguerite Doxtator 
Rating:
5.0

I wish there were a better solution for fueling. It was a hassle to fill the tank. I would likely select a location with a gas station next time.

Conor Porter 
Rating:
5.0

Customer did not leave a comment.

Steven Henderson 
Rating:
5.0

Great spot! And friendly assistance by Alex!

Gina Rosselle 
Rating:
5.0

This U-Haul location is the best location I've ever rented from. Super efficient, helpful, nice professional people. Note, I only recommend the best of the best. So feel free to use this service over any other choices in the area. Just sayin'.

John Dickman 
Rating:
5.0

Nothing

Rodger Richeal 
Rating:
5.0

Quick and easy drop off.

Dave Hill 
Rating:
5.0

Customer did not leave a comment.

Daria Troxell 
Rating:
5.0

Customer did not leave a comment.

Ricardo Arcaro 
Rating:
5.0

This is the Best UHaul rental that i have ever been to, Customer service is Fantastic, employees are very nice and make things very easy from start to finish. Plus the trucks are super clean and seem brand new while driving.

Nicholas Gazdag 
Rating:
4.0

Nothing needed to do, the associate was quick to help me and got me setup for my cross country road trip in no time! He also was incredibly kind.

Syed Mohammad Sh Raza 
Rating:
5.0

Excellent and easy place to get a u haul. Guy is always very nice and very quick been coming here for years

Philip Griggs 
Rating:
5.0

Customer did not leave a comment.

Carole Moore 
Rating:
5.0

Keep up the great work! 👍

Dennis Houghtby 
Rating:
5.0

Customer did not leave a comment.

Christoph Hennerkes 
Rating:
5.0

Great customer service! Will use them again.

Lesal Quitzau 
Rating:
5.0

Customer did not leave a comment.

michele miotto 
Rating:
5.0

Customer did not leave a comment.

DAN HUNT 
Rating:
5.0

Thanks

ANDRES LEYVA 
Rating:
5.0

Customer did not leave a comment.

Nicola Frederickson 
Rating:
5.0

Everyone was helpful and courteous. Moving is stressful. Anyone who makes it less so is greatly appreciated!

Laura James-Beckham 
Rating:
5.0

Nothing he was great guy and helped out . 100%

Michael Hennick 
Rating:
5.0

Very well run location and truck was great

Douglass Spilman 
Rating:
5.0

Customer did not leave a comment.

Janet Tran 
Rating:
5.0

Don’t change anything

Daniel Price 
Rating:
4.0

Excellent service, great prices, and the owner was above and beyond kind and helpful!!

maura salado 
Rating:
4.0

Customer did not leave a comment.

GREG BAKER 
Rating:
5.0

Great customer service.

Lee Dauksa 
Rating:
5.0

Всё было отлично!!!

Ramil Zhalilov 
Rating:
5.0

The gentleman at the front was great. The best U-Haul experience I have ever had.

Steve gerlach 
Rating:
5.0

Short's u-haul provides great service. They are extremely easy to work with and they are always very helpful. An A++++++

Nathan Newman 
Rating:
5.0

Customer did not leave a comment.

Eric Graff 
Rating:
5.0

Customer did not leave a comment.

Jonathon LEWYCKY 
Rating:
5.0

Nothing. They are the best!

HAROLD CLARK 
Rating:
5.0

Customer did not leave a comment.

Peter Helson 
Rating:
5.0

I've used this U-Haul location several times since moving to Santa Cruz and it's always a pleasure! Super nice and helpful staff, and never any issues checking out or returning equipment. It makes me much more willing to do a task that needs a van when I can come to a friendly place to rent one!

Amie Barnes 
Rating:
2.0

The facility is very rustic looking and near a gulch.

Srinivasa Chakra Policherla 
Rating:
5.0

Nothing. The customer service and experience was excellent.

Tim OHalloran 
Rating:
5.0

The owner, I think, who I picked the truck up from in the morning was awesome, friendly and very helpful. The guy who I dropped it off with later that day was just as nice and helpful! Sorry I didn’t get their names. I will recommend this place to all my friends!

Shelley Huxtable 
Rating:
5.0

Customer did not leave a comment.

Susan Oki 
Rating:
5.0

Customer did not leave a comment.

matt baldzikowski 
Rating:
5.0

Amazing!

Kelli Peacock 
Rating:
5.0

The people at this uhaul location are particularly nice and helpful. I would definitely recommend them for anyone needing a uhaul rental.

Daniel Gross 
Rating:
5.0

Thank you are easy dropping off. Take care, Gary.

gary Smith 
Rating:
5.0

Customer did not leave a comment.

John Hohmann 
Rating:
5.0

Customer did not leave a comment.

charles Pritchard 
Rating:
5.0

Excellent experience very professional

Timothy Trompeter 
Rating:
5.0

nothing, perfect service

todd ridgwly 
Rating:
1.0

Maybe don’t threaten your paying customers with reporting the truck missing/stolen when they have been in communication with U Haul throughout the entire duration if the rental. I had just spoken with customer service who said they added a note to the account that i would return it by 4pm. At 12:30pm, the rental location called and told me i need to return ASAP and how soon can I get it returned. I said by 2pm, probably, as i was waiting for the guy at the donation center to finish pulling every thing out of the truck. He told me “if you don’t have it back by 2pm we will report it as a missing vehicle” I started to explain i was just waiting on the donations guy to finish but the uhaul rep on the phone told me “the deadline is 2pm” and then he just hung up. Totally unnecessary, rude, disrespectful. In the many years I have dealt with uhaul, i have never been treated so badly. Needless to say, I will not be renting again.

Rhiannon Hecht 
Rating:
5.0

Quiet and unassuming location, but the service is beyond compare! Best rental location I have ever visited. Seriously.

John Dickman 
Rating:
5.0

Customer did not leave a comment.

Misty Kiley 
Rating:
5.0

Tom is awesome!!!! Super personable and helpful, made the whole process easy for us while moving during a terrible winter storm.

Kayla Olinger 
Rating:
5.0

Customer did not leave a comment.

Shawn San Miguel 
Rating:
5.0

The U-Haul rep was very friendly and helpful. The truck was ready to go when we arrived.

Jerene Donovan 
Rating:
5.0

Customer did not leave a comment.

Debbie Bernheim 
Rating:
5.0

Great service.

Harriet Segelcke 
Rating:
5.0

The gentleman who assisted me was amazing! I had a really shitty day and he made it better!

Lisa Schultis 
Rating:
1.0

Charged for insurance when indicated that was not wanted, charged multiple times and rude customer service when called to ask for it, very upset about my experience

Jorge Gomez Ortega 
Rating:
5.0

Excellent service!

James Ziegler 
Rating:
2.0

There was only one clerk working and he was so busy that he never sent a receipt to check me out, so I had to drive back there to make sure it was checked back in because there wasn’t anyone answering the phone.

GAVIN MAY 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Leroy 
Rating:
5.0

Customer did not leave a comment.

Kay Mount 
Rating:
5.0

Great working with the owner! He’s polite; courteous, and professional.

TRUDY VINAL 
Rating:
5.0

Customer did not leave a comment.

Giancarlo Telesco 
Rating:
5.0

Pick up in Santa Cruz was easy, smooth and owner was delightful. Drop off in Toledo Oregon was a mess. I had to contact U Haul for the drop off location and was redirected to different location, as the location could not accept the trailer. We had to check ourselves in and do everything at drop off as location was closed. We got charged after hour fees for both the truck and the dolly, but we should not be charged, as we dropped off at 3 pm on Saturday and it's not our fault that the location that WAS open could not take the tow dolly. We request a $40.00 refund for the after hours charges, as it wasn't after hours for the first location.

Scott Spinak 
Rating:
5.0

Customer did not leave a comment.

Lauren Tomlinson 
Rating:
5.0

This was an amazing experience, pure professionalism and great customer service!

Jackson Locke 
Rating:
5.0

Customer did not leave a comment.

Lauren Tomlinson 
Rating:
5.0

Customer did not leave a comment.

Nadim Gobran 
Rating:
5.0

Customer did not leave a comment.

George Nikolaev 
Rating:
5.0

Customer did not leave a comment.

Theresa Wells 
Rating:
5.0

Very efficient and friendly

Peter Greenberg 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Hernandez 
Rating:
5.0

Customer did not leave a comment.

Henry Bankhead 
Rating:
5.0

The gentleman who assisted me was super professional and helpful. He took me in a little early and walked me through the entire process. I would go back to him any time.

robert herrera 
Rating:
5.0

Customer did not leave a comment.

Nicholas Deer 
Rating:
4.0

Customer did not leave a comment.

Eric Gross 
Rating:
5.0

Great and friendly service. thx mike

Michael Bee 
Rating:
5.0

The representative working that day was excellent. Great person to work with.

Lauren Mundell 
Rating:
5.0

They were really helpful with pick up and drop off. GREAT SERVICE AND STAFF!!!

John Skinner 
Rating:
5.0

Customer did not leave a comment.

Diomedes Dieppa Matos 
Rating:
5.0

This is the best U-haul location we've ever used (and we've used quite a few)! Every employee here is friendly and helpful - there's never any funny business with upselling or claiming damage. It's always quick and easy to pick up and return equipment too! We're so happy to live close to this location and will continue using it whenever we need a truck or van.

Amie Barnes 
Rating:
5.0

Very easy to drop off.

Forrest Revere 
Rating:
5.0

Customer did not leave a comment.

Ethan Scott 
Rating:
5.0

Customer did not leave a comment.

Fergus Gunter 
Rating:
5.0

Customer did not leave a comment.

Adrian Flores 
Rating:
5.0

Customer did not leave a comment.

Daniel Ebrahemi 
Rating:
5.0

Very quick pick up and delivery! The van we rented was just what we needed to help with our local move.

Catherine Gideon 
Rating:
4.0

Thanks for nice and speedy service.

Jaakko Mella 
Rating:
5.0

Nothing -- service was above and beyond the cell !

Michael Singer 
Rating:
5.0

Keep the guy there he was great

Paul Murray 
Rating:
5.0

Alex was the best! Great customer service!

alan armijo 
Rating:
5.0

Customer did not leave a comment.

Gregg Stephan 
Rating:
4.0

Very quick drop off and on my way.

Eric Aasen 
Rating:
5.0

Customer did not leave a comment.

Steve Polizzi 
Rating:
5.0

Very easy pick up and drop off. Kind staff and great customer service. Appliance dolly was very helpful.

Anna Cameron 
Rating:
5.0

Very smooth and great customer service . Will recommend everyone

Albert Tadevosyan 
Rating:
3.0

The parking situation was a bit crowded/chaotic but the staff was nice.

Jennifer Meyer 
Rating:
5.0

Nadar was stupendous.

Anne Gray 
Rating:
5.0

Super easy and quick and great service.

Michael Greenspon 
No reviews have been submitted for this location.

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