Customer Reviews for Santa Clara Valero
(U-Haul Neighborhood Dealer)

Rating:

5.0

More fuel efficient vehicles. I averaged 12mpg with no load on 15ft van.

Rating:

1.0

All the personal in this location are so rude and don’t look like they care for the customer. Especially the cashier he was like that since the minute we got there

Rating:

3.0

This location did not assist with check in process. Just took the key and said the haul person is not here right now.

Rating:

5.0

The gentleman/ liaison Ed and Amy for that matter were quick, prompt, honest, and took care of me. I recommend this establishment. No bolognia, Ed was super cool for lack of a better term as I tried to upload my CA D.L. Please continue your service!

Rating:

5.0

Please confirm/guarantee pickup and vehicle before the evening before.....there's a lot that most have planned that depends on the vehicle and pickup location

Rating:

1.0

Was not provided any return information/verification or walk around. Person behind the desk seemed confused that I was returning a vehicle.

Rating:

5.0

Owner texted me the details of my pick up a few hours before as a reminder. Easy, fast, painless U-Haul experience 👍.

Rating:

2.0

Hard to find this location as there are no clear instructions or display boards indicating that it’s a uhaul drop off location. It’s misleading because there’s a huge parking lot with a lot of uhauls but the actual drop off location is like a block down the road with no arrow signs or boards. Had to basically guess where to park and hand over the keys to a random person in civilian clothes. The person was very helpful once I said I want to return the truck but until that point I had no idea they worked for uhaul. Only reason I handed them the keys was because they had my reservation pulled up on their phone and I could verify that it was under my name. No reason for drop off to be so confusing. Want to emphasize though that the person was very helpful, just wasn’t sure they actually worked for uhaul.

Rating:

1.0

The man in charge of the U-Haul there did not know anything about the U-Hau. Hel did not explain to me the price and did not give us a lock for the back of the truck. He did not know how to move the mirrors on the truck He was terrible and I would never ever rent from him again!!!

Rating:

1.0

The equipment was good. The people were nice. The location was a little shady and didn't make any sense considering there is a u-haul specific location/hub 2 buildings away. I also had to call a number given by the gas station attendant in order to get the information needed for the key. When I returned the u-haul (1 day early) I didn't receive the return confirmation until the next day.

Rating:

1.0

The agent at the phone during the pick up was extremely rude. He kept shouting at me as he delivered the pick up instructions. The gut at the Valero shop location kept telling me I should go outside to the pickup box to take the keys, but the guy at the phone keep shouting I should be picking up the keys inside the shop. I had to have them talk each other so they could agree what to do over my phone. Really bad experience. Both guys kept shouting at me as if I did something wrong. UHaul lacks pick up coordination. Also, you need to call up and discipline the agent at the phone as he was extremely rude.

Rating:

5.0

Very good experience, excellent.

Rating:

5.0

Great pick up location. Friendly and helpful staff.

Rating:

2.0

Attendant was unhelpful and said just leave the truck “over there” I asked what was needed to check out early if truck and he said don’t worry just leave it and eventually Uhaul will call. I logged into my account changed the drop off time and properly checked out online. The attendant was of no help. There is a full service Uhaul place right next door go there instead

Rating:

3.0

I had to pick up supplies and truck from two different locations. Not too far but would be nice to get from one. The gas prices at the Valero were extremely high.

Rating:

3.0

It was nice to drop off the truck and leave key in drop box but there aren't any specific parking spaces. I parked it in between what seemed like 2 cars that have been there for for days or weeks, maybe longer

Rating:

5.0

This is the best place to rent a U haul. I was late to return my rental and the manager was above and beyond empathetic and catered to my needs. He said no problem when will you have the rental back? I told him I wasn't sure and he said we will write out a new contract when you come in. Be careful see you later.

Rating:

1.0

the service was terrible - THEY made a mistake and were rude to US. IMPOSSIBLE to find as the valero is right next to an actual uhaul place - so confusing.

Rating:

3.0

Because this is so close to a larger U-Haul center, I got confused about where to go! It might be helpful to mention on bookings that this is not the same location as the nearby larger location on 2121 Laurelwood Road.

Rating:

5.0

Truck was a little dirty on the outside not sure if that matters though.

Rating:

5.0

Clarify the location of the key drop off box.

Rating:

1.0

Owner didn't seem to be interested in renting the truck. I had to call him on his phone. Initially said he didn't have my truck, only got it after I pointed out I had a reservation and was looking at 2 15' trucks.

Rating:

4.0

Better signage on where to park when returning equipment

Rating:

2.0

After having to drive multiple towns away to pick up my rental from where I booked the rental. I was not offered a discount. I arrived shortly passed my drop of time. While being assured everything was good from the staff, after I left I was charged for one extra day. I was not informed of this at drop off as I would have kept the rental for another day. Instead they were renting the vehicle to someone else. Seems that Uhaul can change location at last minute which costs money in a big truck, but if you go over at all you will be charged.

Rating:

2.0

Sent me off with a bad tire. Truck recognized it, he refilled it again, saying it was fine. Hours later it was flat. Again. We call man and he says to go to main U-Haul location and have them deal with it. Not his problem. So we called service department. Service man came to residence and replaced it. It was a bad stem. Says I could have been in an accident and that truck should not have been rented in the first place. The first guy is a giant lawsuit waiting to happen.

Rating:

5.0

Everything was great , truck was ready for me as soon as I drove up. Thank you

Rating:

1.0

Took two hours to collect our truck between waiting for the manager at the location to figure out how to sign in and get hold of someone on the phone for U-Haul. Incredibly frustrating experience that added two hours to our move time. We were asked to provide four phone numbers, employment verification and/or a passport by the manager. We were then told none of that was required by U-Haul. When Customer service finally answered after a 20+ minute wait I told the person on the phone we couldn’t pick the truck up and he stayed silent for 3 minutes clicking on his computer until i had to ask him if he needs the reservation number which he said yes and that i needed to redownload the app. He was very annoyed i asked to speak to a manger but finally she took over and was able to help. Also, the truck’s headlights were dangerous- one was dim/ barely working the other pointing in the air not the road. Overall we never want to deal with U-Haul again.

Rating:

2.0

Someone need to be onsite to handle the transaction. The vehicle was extremely dirty. Not well maintained. No one was on site to inspect the vehicle with me and my camera was not able to capture all the damage and uncleanliness of the truck. Also, if the move is as local move, more miles need to be added. 30 miles is not enough to drive from the pick-up location to the apartment, then to the place I am moving to, the gas station and to the drop off place. All these things need to be accounted for. Where I was moving from, to the new place was about 30 miles, so how can I pick-up the truck and drop it off and get gas all within 30 miles. I was given 24 hours to use the truck, but only 30 miles to drive. That is very unrealistic. Very awful experience for pick-up.

Rating:

1.0

Having to use an online system was horrible. It worked very poorly.

Rating:

1.0

Horrible experience with this location. Horrible Customer service cost me extra 150 bucks. After renting from uhaul my whole life...I will never again trust to rent from you incompetent morons ever again.

Rating:

3.0

I reserved the truck at the Curtner location mainly because I was close for pickup at that location, and my storage was also convenient near that location. One day before pickup of the van, I was told to pick it up at the Laurelwood location. Which I was upset yo do because I had to go all the way to Santa Clara to pickup. That was very inconvenient for me to drive all the way over there when the Curtner location had plenty of trucks for me to pick one up there at this location. I was very upset about that having to go all the way over there.

Rating:

1.0

It took me 45min to locate the truck and keys. No one seemed to know where each item was, thus I went from place to place (and back) until I finally got done.

Rating:

2.0

This location is a gas station that deals in Uhauls on the side.

Rating:

2.0

When I received the truck there was visible damage to the top right portion of the storage box. I asked for paperwork to document the damage but none was available as the owner of the Valero was not there and just the attendant. I had two friends who were helping me move follow the truck to make sure that the damage did not get any worse.

Rating:

5.0

The person who helped us at the Curtner pickup location was so nice and helpful! He made the experience really wonderful. We also had to call customer service twice at different points for clarification/help and both people who answered the phone were incredibly nice and helpful as well. I was so happy with our experience at Uhaul!

Rating:

1.0

This is the worst experience ever, I used U-haul before, I liked the experience, but this location and also the App were a disaster. Firstly, this address is a gas station right next to the U-Haul storefront. The location was very confusing because we all thought it should be the U-haul store location, but couldn't find the truck in U-haul parking lot, so had to get in line. After almost 45mins in line, the store staff told us our truck was parked at the gas station because they work with the gas station, and the gas station is its own location, separated from the U-haul store. So we found the truck at the gas station, the gas station staff knew nothing about the U-haul trucks, all they knew was that the trucks park there. So we had to still use the U-haul App for next steps, and it was a lot of troubles to get through the "driver's qualification" step. Finally with the online chat agents' help we got the truck and key, spent over 1 hr already. We used the truck for about 1.5hrs, when we returned the truck the App said we needed to fill up to a full tank of gas, but when we took the truck it was only half tank gas. Luckily we took pictures when we took the truck of the gas level and mileage and can prove it. So we called the U-haul customer service number and explained the situation to an agent. The first agent picked up and said she'd look it up then hanged up. I called again, the second agent said they can't do anything, we need to talk with the gas station staff, at least 1 person is supposed to know the U haul stuff. So we went in the gas station and still no one knew anything about U-haul, but they called the U-haul store next door. The store associate was very nice and he asked for our reservation number, ended the reservation on the call, and told us to just fill up to half tank at the level when we took it. The total of less than 1.5hrs and 30mills usage cost us ~85$, and we spent a whole Saturday on this. Very bad, please improve your location/partner qualification and the App's customer service.

Rating:

3.0

It was sort of a hassle arriving and trying to figure out what truck is mine and how to get the key. There were no instructions to get those items. I had to talk to the Gas station attendant, who was able to find me two numbers to call. No answer on several calls for the first number. The second number connected and the person took down my info and told the attendant to hand me the key. Also, no instructions on how to return the truck and key. I have to call the number again and get help from the person to where to drop off the key.

Rating:

3.0

This business unfortunately had to deal with this situation. The gentleman was nice and efficient even with the complications....

Rating:

5.0

Very useful ans fast First experience with the lock box which was very fast and even faster than getting it from a U haul place Thank you George

Rating:

2.0

The truck was given to me with less than half a tank of gas, visible by the fuel gauge on the dash. The Uhaul contract clearly indicated 1/2 tank. When I brought this up to the rental clerk, he did not seem to care. He did make sure to suggest that I fill up the truck tank at his service station, where the U-haul office is located.

Rating:

1.0

Too much to write. Please call me. 678-772-8332

Rating:

1.0

The gas station attendant was uninformed of the U-Haul contract. He said he knew nothing of the U-Haul parked nearby, and sent me on my way. I went to the nearby U-Haul Storage Center to find answers. They tell me the Valero attendant is indeed supposed to give me the key, and to speak with his manager if he continued to refuse. I eventually sorted this all out, but wasted 20 - 30 minutes. During this time, my movers were also sitting idle. To add onto this poor experience, the same Valero attendant was rude, and was more interested in his phone than his customers. I was only able to make progress in the rental and return when on the phone with his boss. Overall, a terrible experience.

Rating:

3.0

Don't like the amount of time it takes to pick up a truck at the pick-up locations that are gas stations. The truck leaked in the upper front edge, and we had to spend time calling friends and getting tarps and extra blankets to make sure our beautiful wooden bar did not get wet on the long drive to Santa Barbara!

Rating:

2.0

Staff did not speak English too well and the rep for U-Haul was not on site. Also I returned truck at 10:30am and was charged another $40.00 for an additional day ??? Why is this

Rating:

3.0

when i called to confirm my reservation he tried to argue that i didn't have a reservation with out asking my name or a reference number. when dropping off the truck they tried get me to fill up the tank past what i received it at. and then wanted me to pay $4 per gallon used. tried to charge me for extra blankets that i did not receive at pick up or use. Non of which was not stated when i picked up the truck..over all not professional at all. also had to bring it back to the pick up location, when i first booked it online to return it to a different and closer location poor communication prior to pick up. would NOT use this location in the future.

Rating:

1.0

Watch out for hidden fees because they don't tell you!

Rating:

3.0

The floors on the passenger and drivers side were filthy dirty with what looked like dried concrete. Did not notice this until I reached the move destination.

Rating:

1.0

The person responsible for renting the truck had forgotten that there was they had a truck reserved that day, so he wasn't there. The person at the cash register kept trying to call him, but he didn't answer. I was then told I had to walk over to the UHaul facility and have them transfer the reservation. After I started walking she ran after me, she had finally gotten the guy on the phone. Overall it took more than 30 minutes to rent the truck. Horrible service.

Rating:

1.0

Clean the trucks prior to customers using them. Truck bed contained too many bugs to count!!

Rating:

1.0

Uhaul owner (named Iraj - called Ed) wants to try to find every way to rip the customer off. Usually I had very good experiences with Uhauls I rented before but this truck was very bad condition. To fix: Close this location or change the owner who is also owning a gas station. Is never at work and expects customers to talk to him on the phone. No receipt given,...

Rating:

4.0

Not much. The people were very nice and a pleasure to do business with

Rating:

3.0

Make sure the rental vehicle as oil and water and windshield fluid topped off, and correct tire pressure. And make sure to disclose all the fees.

Rating:

1.0

They did not have their act together

Rating:

1.0

Completely unacceptable experience for numerous reasons. I've rented Uhaul trucks about 5 times now for moves, so I'm definitely familiar with how easy this process usually is. I'm a big fan of Uhaul, and I still am. I believe this horrible experience has only to do with the Valero Santa Clara rental location. I made an online reservation for a 15' truck about 2 weeks ahead of time, using the Uhaul website. It turns out this is just a gas station, not a real Uhaul location. They own a single 15' truck and rent it. Ironically, there is a huge (and real) Uhaul location next door on the same street. Why Uhaul would approve this gas station as a separate rental entity is confusing to me, because these two locations DO NOT work together in any way. They both made that expressly clear on the day I rented a truck. Here is a list of my horrendous experiences with the Valero Santa Clara gas station "Uhaul" : 1) It took over 2 hours between picking up and returning the truck. First, my reservation was at 10:00 am, and I didn't drive away with it until after 11:00 am (see unacceptable reasons below). Second, upon returning the truck, it took about an hour (again, see unacceptable reasons below). On moving day, no once can afford an unplanned 2 hours of doing nothing just because Uhaul can't figure out how to run their business appropriately. 2) They did not know how to complete paperwork so I could rent the truck in the first place. This is why it took over an hour to pick up the truck, and I mean an hour standing at the Valero gas station "Uhaul." We show up at 10, the time we reserved the truck (see unacceptable behavior and service at this point described below). The gas station attendant pulls out a laptop computer to process our reservation. She cannot find our reservation using this laptop. She makes me write down all of my personal information on a cigarette carton so she can manually enter it again into her laptop computer. Anyone that knows anything about identity theft should be a little concerned at this point, but OK, fine, I just need the truck to get my move completed today. After repeatedly entering my information into her laptop, it continues not to work. So, she hops on her cell phone and calls someone and proceeds to yell at them. Then, she calls someone else, who I presume is associated with Uhaul. She continues to yell at this person, and they again walk through entering all my personal information into the gas station laptop. Then, that doesn't work, so she verbally tells my personal info to the person on the phone who allegedly gets the reservation entered right. (Mind you, we're at a gas station, so this delay is made much longer by frequent interruptions by people wanting to buy gas, cigarettes, energy drinks, etc.). Then, the real kicker, she can't actually process my credit card herself, so I have to read all my credit card information, billing zip code, security code on the back of the card, etc

Rating:

1.0

Completely screwed up the reservation. It took the drop off location 30 min to fix it while I was standing there wasting time

Rating:

1.0

I am not happy with the service. I reserved 10 feet truck for my move from Santa Clara (95051) to Santa Rosa (95409) online. I chose "Flexible" option of returning truck at same location for $100 with 238 miles and 4 days included. However, I see that after I pick up truck, reservation is changed to 6 hours in city usage and was charged $360. Why is my reservation type changed?

Rating:

3.0

Nearly brand new trailer and clean as a whistle. However, one tire was @ 20 psi and the other three were at 60 psi (all should have been at 35 per sidewall). Trailer still handled well but I went quite a ways at freeway speeds so I presume I could have had a blowout on the trailer. Should be checked next time prior to renting.

Rating:

1.0

I called to confirm my rental the day of pick up and they told me they didn't have any record of my rental. Then when I went there they found the paperwork and attempted to overcharge me by 700+ dollars. The people who run this facility are extremely rude and are crooks.

Rating:

5.0

Great customer service