Comentarios del cliente para Sandston Muffler

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sandston Muffler

Grado total:

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Patricia D. en

Grado:

I have always rented from this location. And recommend it to everyone.

Gary B. en

Grado:

The office was a muffler repair shop. the person was friendly but the office was quite cluttered. The lot it was on was small and was difficult to find a spot to park a 26 foot truck.

Janice H. en

Grado:

El cliente no dejó un comentario.

Rakesh P. en

Grado:

El cliente no dejó un comentario.

Nicole C. en

Grado:

El cliente no dejó un comentario.

Raymond C. en

Grado:

No complaints!

SEAN D. en

Grado:

Training!!! Make the dealers all understand that it needs more than one person that can handle renting the equipment!!!

Christopher B. en

Grado:

El cliente no dejó un comentario.

Nadia C. en

Grado:

El cliente no dejó un comentario.

DARYL D. en

Grado:

El cliente no dejó un comentario.

Bill A. en

Grado:

Wasn't a bad experience, but it could have been a little better..overall on a scale of 10 ...I would say it was 7.5 to 8

DARYL D. en

Grado:

El cliente no dejó un comentario.

George G. en

Grado:

El cliente no dejó un comentario.

Colleen J. en

Grado:

The trailer was filled with oily dirt. We had to brush it out as well as we could and put a tarp on the floor just to be able to put our furniture in it. I even put a note on the return paperwork in the Fredericksburg office explaining how unsatisfactory the conditions were. AND THEY CHARGED ME $15 to clean it!!!!!

Shalena V. en

Grado:

The owner was so helpful and friendly that he made us feel like part of his family!

Pamela B. en

Grado:

El cliente no dejó un comentario.

Knox S. en

Grado:

El cliente no dejó un comentario.

robert M. en

Grado:

Customer service at Sandston muffler shop is top-notch I wouldn't change a thing

david M. en

Grado:

worst customer care ever

Djibrine H. en

Grado:

The old man running the place was greatly nice and professional but the service was unsatisfactory. The 10’ truck was not clean when I received it and tank was not full as well. And the auto transport I drove almost 30miles to pick up was defective and I had to drive an 10miles to get another one at a different location. I don’t understand the charges as well and would appreciate a follow up from your offices.

Jared C. en

Grado:

The gentleman who worked there was so understanding and accommodating despite the mess of UHaul and their disorganization and miscommunication. UHaul negliated to inform me of another location change. I had to call them to straightened the whole situation out. The woman on the phone helped, but the process was so backwards and needed to be improved on tremendously.

Rasheka P. en

Grado:

Over charged me and never refunded my money back

charles G. en

Grado:

Very nice and professional customer service! Prompt service, very clear instructions to take and return. Clean vehicle.

thomas G. en

Grado:

Richmond location took more than an hour to get truck rental processed. Then when I get in the truck I see that the dealer misrepresented the amount of gas in the truck, to my disadvantage. Once I fixed this issue, started driving for a few hours and realized the driver side mirror was being propped up by an folded up coffee cup, which became dislodged. The wind pushed the mirror toward the window and it was very difficult to see behind me. I mean, c"mon! Had to fix it with a few playing cards at my own expense. Drop off location in Tampa was professional. No problems there.

wanda S. en

Grado:

My experience was good so no improvements needed

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

Siandra M. en

Grado:

Nothing wrong with the people at the location but uhaul messed up my reservation and charged me for two extra when I only requested one, could not give me a final price and the uhaul phone representatives did not provide correct information. I had no issues with the pickup but uhaul needs a LOT of work.

Janet R. en

Grado:

Good customer service.

Leonel G. en

Grado:

No comments.

Teresa H. en

Grado:

El cliente no dejó un comentario.

Randy B. en

Grado:

Gentleman there was very helpful. He went beyond our expectations.

garcia D. en

Grado:

Great customer service

Kimberly C. en

Grado:

El cliente no dejó un comentario.

Max F. en

Grado:

El cliente no dejó un comentario.

EDGAR C. en

Grado:

Convenient location near RIC exit, easy access and parking. 24 hr. refueling nearby.

Stephen A. en

Grado:

I dropped it off after closing

Douglas D. en

Grado:

El cliente no dejó un comentario.

Larry A. en

Grado:

I would suggest to have a separate area for these small trailers ( enclosed gate ) with a one time code to get in or at least a chain with a combination lock and secure it to a pole or something and then the U-Haul dealer gets an email with the code to unlock it

Dave M. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

Regina K. en

Grado:

Bobbie MacMillan was so helpful on the phone. He carefully explained the drop-off process and made the experience stress-free.

aaron C. en

Grado:

The guys are nice but the uhaul experience is terrible

David L. en

Grado:

El cliente no dejó un comentario.

randolph W. en

Grado:

An excellent place to deal with!

Jeff S. en

Grado:

El cliente no dejó un comentario.

Tabitha C. en

Grado:

excellent customer service

BENJY E. en

Grado:

El cliente no dejó un comentario.

Dwight H. en

Grado:

Took 30 minutes to pickup a reservation because your computer system sucks. The wheels on the trailer were rusty, otherwise it was ok. Thx

Bill R. en

Grado:

El cliente no dejó un comentario.

JOSEPH F. en

Grado:

Always a pleasure to do business with these folks.

en

Grado:

The website was very unhelpful for checking in early and we had to call the customer service line to get our rental check in completed. We kept getting an error message that our "request was not able to be processed at this time." Need to improve the website capabilities if you want to keep your customers coming back.

JOSEPH S. en

Grado:

Excellent customer service at these locations!

Mary S. en

Grado:

El cliente no dejó un comentario.

richard N. en

Grado:

Really enjoyed the professional attitude o

Sherol S. en

Grado:

El cliente no dejó un comentario.

James G. en

Grado:

The self checkout did not work properly and the staff had to call the service center to assist

Agatha P. en

Grado:

El cliente no dejó un comentario.

William F. en

Grado:

El cliente no dejó un comentario.

Donielle A. en

Grado:

El cliente no dejó un comentario.

Gyanaranjan B. en

Grado:

Please provide the truck at the desired place. My original order got changed for the pick-up place.

jim C. en

Grado:

El cliente no dejó un comentario.

Dorsey K. en

Grado:

El cliente no dejó un comentario.

karen C. en

Grado:

The gent at Sandston (sorry I didn't get his name) was so very nice. So easy to drop off.

Richard Hayden S. en

Grado:

Very nice people. Very accommodating. Fast in and out.

STEPHANIE D. en

Grado:

rented it with ease, I already had a profile in the system which saved me quite a bit of time. Returned with no problem. Reasonable price. Satisfied customer once again.

JENNA E. en

Grado:

I am upset not at the sandston location but at Sylvia from the call center who severely misquoted me at 89 cents a mile and I was charged 1.29. I would have rented elsewhere as I am now in a huge bind due to the hidden weekend cost. No one in the call center is willing to rectify her misquote either. Very poor customer service

Ebony W. en

Grado:

The representative was very courteous and nice. He was willing to assist and also called contact center when we encountered a problem. I am very thankful that he assist me on the day of my move.

michael D. en

Grado:

The gentleman was very accommodating and a pleasure to do business with.

tammy J. en

Grado:

Limited business hours on Saturday, a day when folks are likely to move. They close at 11:00 am on Saturday. Seriously.

Heather K. en

Grado:

El cliente no dejó un comentario.

Babatunde B. en

Grado:

El cliente no dejó un comentario.

Donald G. en

Grado:

The truck we picked up was vibrating and shaky steering. Should not have been rented until repaired. We were asked to pick up the truck on our way to our destination which was more than 30 miles from our destination which wouldn't have been an issue if this truck was in good condition. However we then had to pay double tolls going to our destination and was only compensated 10.00 off our price. We got taken advantage of from this deal. The truck was needed in Virginia Beach.

EMANUEL B. en

Grado:

Very friendly customer service!

Timothy M. en

Grado:

El cliente no dejó un comentario.

KARI M. en

Grado:

El cliente no dejó un comentario.

Belinda M. en

Grado:

El cliente no dejó un comentario.

Steven I. en

Grado:

Everything was as advertised. Would rent again from this location.

debbie P. en

Grado:

Easiest return ever

Stephonia O. en

Grado:

Staff very pleasant, instructive and professional.

Lesley R. en

Grado:

El cliente no dejó un comentario.

JEFF B. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

El cliente no dejó un comentario.

Yvette C. en

Grado:

The location itself was in an excellent place though the building wasn't the best. But, the attendant was very nice and appreciative that I had filled out everything online. In addition....the truck was super clean and had cold a/c. I was more than pleased with my u-haul rental on 8.31.16 from Sandston Muffler.

Terry B. en

Grado:

The location was closed and had sign on door that location would be closed for a week. Fortunately, the appliance dolly was not stolen out of the back of the truck as we could not lock it up. Does not seem like a good situation for trucks to be left unattended.

sharon Z. en

Grado:

Could use a bigger parking area for U-haul drop off.

scott M. en

Grado:

Get somebody there who knows what they are doing. You guys owe me $ 170.00 dollars because of this place. The guy told me that the running lights were working but they weren't. The state trooper pulled me off the highway and it cost me $ 170.00 to fix the trailer. And I would like to be refunded.

William B. en

Grado:

El cliente no dejó un comentario.

Paul A. en

Grado:

The gentleman that do all the paper works is slow and if you have any emergency try another u haul store.

Edna P. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

When trying to print out the contract, the computer, even though I had refused insurance on both truck and trailer when making reservation, pre-printed adding insurance and then wouldn't allow Mr. to delete. He had to call the office and unluckily had a trainee to deal with. Over 55 minutes later I asked to speak with the person who was doing the training who resolved the issue immediately. Unnecessary delay!! Why train someone on a busy Friday afternoon??? Not a good idea. Also scheduling would not advise location of pickup until 24 hours before when location said that both pieces were on site 4 days earlier? This caused customer unnecessary anxiety as plane, car and hotel reservations hinged on getting the truck and trailer.

Jane J. en

Grado:

When we dropped off the truck, we had to wait another 20 minutes while the people at Sandston Muffler had to resolve charge discrepancies with the U-Haul computer pricing. Our contract stated free mileage up to 801 miles, but the computer stated only 676 and was trying to charge us additional fees over $40. Fortunately for us, the service folks were kind and helpful. The U-Haul folks were pretty difficult.

VIRGIL H. en

Grado:

El cliente no dejó un comentario.

MICHAEL S. en

Grado:

El cliente no dejó un comentario.

ANEESA L. en

Grado:

Very friendly and welcoming !!

Carl H. en

Grado:

El cliente no dejó un comentario.

GEORGE B. en

Grado:

El cliente no dejó un comentario.

CHERYL C. en

Grado:

El cliente no dejó un comentario.

ross A. en

Grado:

El cliente no dejó un comentario.

MARK B L. en

Grado:

El cliente no dejó un comentario.

Gary W. en

Grado:

El cliente no dejó un comentario.