They were great! We needed the truck ASAP and were able to pick it up within 30 minutes of our phone call. The gentleman who helped us was friendly, informative and professional! We'll definitely use again.
Gerald W.
Customer Reviews for S&S
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Jerry in Jasper @ S&S is awesome. If all UHAIL agents were like him, you would be a better company!
Rick F.The app is difficult every time I attempt to upload a photo of my odometer.
LynnAnn B.I did all the work online to expedite the process but something glitched and they had to call a rep and it took 30 minutes to redo the booking...not the end of the world but time consuming. Then when I went to drop it off, I found out that they had not included a dropoff location but only the city name. My wife and I both spent the last hour and a half of our trip trying to text and call uhaul repeatedly with no response. We finally just picked a location from Google maps and dropped it off after hours. Sorry but Uhaul customer service stinks out loud!!!
William K.Keep up the great service.
Leo V.When I returned uhaul I requested to pay the rest of the fees with a different card and the didn't do that the charged the same card which messed up my account.
Heather M.Keep the ratchet straps lubed up. They were rusting up and could have used a shot of WD-40 or equivalent…otherwise, very smooth transporting vehicle with trailer. Towed well
CHRISTOPHER T.Very nice man who rented trailer to us
INGLE O.The online app verification is a little onerous. I understand the license requirement and all but two contacts, passport, etc. is a little much especially since I have a credit score of 800+. Maybe a risk based approach instead of treating me like a broke 25 year old?
Richard B.Our original pickup location was changed and we weren't notified. The lady there was so helpful. She found the new location and even called to tell them we were on the way. We got more packing boxes and she helped us to the car.
James S.Keep doing the same thing.
BRENT F.the gas gauge on the truck only went to 3/4 of a tank when full . i filled up the truck 2 miles from drop off and then was charged $35.00 to have the filled up . if i ever rent another one i wont make the mistaked of trusting yall again. ill take pictures . but apparently thats done on purpose to get more money!!!
RONALD R.Can could use some cleaning and disinfecting
Matt M.The Uhaul find a mover system will connect you with movers far away from your location, the movers were complaining and I was complaining… it was dark by the time they got here.
JESSE F.The gentleman that helped me at the SNS location was very polite, helpful and willing to service my needs however he could. I have to say that I was disappointed when I received my receipt and was charged a fuel charge of $20.25. When I parked the vehicle The fuel gauge registered half a tank which is slightly above where it was when I pick the vehicle up. I spent $23 at Kwik trip very close to that location right at eight gal. Which equates to an average of 16.625 miles per gallon which sounds about right giving the fact that 98% of my 133 miles were highway miles. So now I have a spoon $43 and change on fuel for a vehicle that had a check engine light illuminated aTire inflation warning light illuminated. I almost took a picture with the expectation that this could happen live in learn next time there will be a picture of proof
WILLIAM H.My vehicle was unknowingly not road worthy. The front end was out of balance and could not be driven over 60 MPH. I tried calling UHaul and was on hold over 1/2 hour to see how it could be remedied but never got through to anybody. I was told a case was opened after returning my vehicle but have still not heard from UHaul.
CODY K.Well organized and polite! Run by Military Veteran = A+++
WILLIAM W.Excellent customer service
KRISTEN S.What awesome customer service! Best uhaul experience I've ever had.
CHRISTOPHER E.Nothing it was great
JAMES W.I have a small business, and always rent from this location. I always get the very best service at this location!!
MARTIN R.Great service. Keep up the good work.
DONALD M.Signs, Truck, Restricted access, no room to safely navigate around junk all over the parking area. Will use another site from now on.
THOMAS L.Not a thing!!!!! This was the best experience I ever had with Uhaul! Very helpful with the rental process which for some of us was not user friendly. Equipment was way beyond my experiences of the past being clean, maintained and drivability good.
MARK S.First time at this location and everything went smooth and the gentleman was very helpful
LARRY B.Very Helpful
John M.Absolutely nothing!! Jerry was the most helpful source and accommodating to the services that I needed! He was patient and considerate making sure I knew where everything was on the truck and making sure that it was to the upmost perfect conditions and I was so very grateful for him and his time. It was right at closing time for his location, however, he stayed over and again took his time and I didn't feel rushed or like I had imposed at the wrong time! I apologized for the inconvenience and he said I'm glad we can help you. I was very stressed from my father being ill and having to be daily at the hospital from chemotherapy and I was actually to the point if I couldn't remember who, what, or when but again Jerry was so so kind and very thoughtful and the best part was as I was leaving he told me that everything was going to work out and that me and my family was in his prayers and thoughts and if he could be of any help please let him know! It was at that point that I knew that I would differently do business with his location again if I ever needed to and that I would highly recommend his location! Very caring company and you don't find consideration and respect that much anymore but I will stand behind this company and their location! Thank you Jerry for all of your help and for making my experience the best ever!
TINA S.Older man who was running the place couldn't be friendlier or more helpful. Gas tank only half full.
Kerry K.Check-in was a breeze. Rental agent was courteous, friendly, and very helpful. Rental was ready to go and no complaints.
Michael B.All good. Thanks Jerry.
DAVID S.Nothing .....
PAUL M.Service agent was knowledgeable and efficiently checked in the truck. I recommend this location for pick up and turn in of rental trucks.
VICTOR H.i did not want the insurance, i tried and thought i had succeeded in clicking the wrong box, i was not aware of the charges until after i returned the trailer and got my email this morning. $8.00 is not alot of money in the grand scheme of things but just felt wrong.. thank you jesse cornelius
jesse C.The trucks are always clean. The personnel are very friendly and helpful they answer all questions and show you all about the truck. this is the only place I will rent from in Jasper, I recommend them to all my relatives and friends. Thank You.
Charles S.Jerry was very nice and the rental process was way easier at his location than any other one I have ever used. I will definitely use this location again next time I need a uhaul. ¡Gracias!
Donna W.Great / Excellent Service from S & S
Charles L.The manager of the location was very nice. However, the truck was not in the best of shape. It made some strange noises, smelled on the inside, and the tires probably needed replacing.
Thomas J.Truck had minor damage and antenna missing but other than that it was fine.
Shannon P.Nothing to improve. Scored a 10 plus
Beth H.Best place in Jasper to rent a U Haul will recommend this location to all my friends
Richard S.Bigger parking lot...
Robert D.Excellent experience and the manager/ owner at S&S was very helpful. I will visit again if I ever need to use Uhaul again.
Aprill C.I would just go all the way out of my way to rent a U-Haul from Jerry ...,he was very professional and courteous and just downright plain nice person ????thank you so much.
Laurie G.