El cliente no dejó un comentario.
ALEJANDRA B
Customer Reviews for S&S Furniture And Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great customer service both pick up and drop off. Useful advice when helping to pick out truck
DANIEL MLower the price, $700 was nothing but price. If I wasn't in such a quandry I would have looked elsewhere.
STEVEN EGreat service. Friendly folks.
MICHAEL OThe service it’s ok
JESUS GEverything went smooth.. thanks
AUGUSTINE VThis is the second time I do mobile check out and. I still have to go in and get the key and the second Time I had to go in and they had to switch me trucks because of issues with the truck originally assigned to me waited almost 30 mins trying to get a truck switched
REBECCA Athe ramps might need a goo greasing or wd40 to help slide better but other than that everything was good
OSCAR AThis particular U-Haul place on Coronado Avenue at a furniture store is absolute trash. We were charged for 121 miles extra when we actually only did 41 miles when I called to discuss the issue I got zero help she tried saying that she had pictures of the mileage, but she never took them in front of me nor was the truck cleaned before I received it which was fine by me and she did tell me it wasn't going to be cleaned and it also didn't have any gas. We had to put gas before we could even begin our move I was OK with all of that but in the end a trip that should've only cost $100 cost me 300 unless you want to be ripped off it would absolutely not go to the U-Haul/furniture spot on Coronado Ave in Imperial Beach! Trash!
CRYSTAL SNothing. Excellent experience
JAMES HDon’t live in the state anymore
DANIEL PThe keys for the truck were picked up from the drop box located outside the building, i don't see how this truck was cleaned by staff before I drove it off the parking lot, I don't think that it was even inspected so how do I have to pay $25 cleaning fee the truck had graffiti on the passenger side when I picked it up. I took a picture if this is what I'm paying $25 for, I don't think is fair, thank you
FRANCISCO VThe employees need to do a better job on checking to see who can drive a uhaul and who can't. Another thing is the employees need to inspect the vehicles a lot better mine was full of rust. Not safe to take out.
KOURTNY TVehicle had no gas management was combative non integral. I spent over an hour and a half trying to close out the return of the vehicle due to charges being added by the rep. The rep indicated that she can make her own rules and policies for things like safe move charges. Was the most stressful experience I've ever had
TAMMI JThey had no idea what they were doing. Took over an hour to complete the process and even then the man had to call his wife several times. Also, I was told one thing and it did not happen the way it was explained to me. Also rented a tow trailer and was called to return it to San Diego even though the truck was a one way rental. Then I was told that I had the equipment until 5:00 pm and the drop off location was calling me at 11:00 am saying that they needed the truck. Had to rent a storage unit just to store my belongings and rush to return the equipment. Overall it was a horrible experience. Very unprofessional. The man at the drop off location was very kind and very professional. D3 auto body, drop off location was great.!!!!
ANTHONY TI was misinformed about the rental. Given it on E filled it with gas got home. Realized the issue, I called corporate. Returned the vehicle. And was given a partial refund and 20 dollars for gas when I put 117.36 into it I would like this to be fixed and me to be contacted about this
JOSHUA GThe 26' truck I ordered was not working mechanically properly. The check engine light was on, the truck kept on jerking. It wouldn't go higher than 30 mph while driving up a hill. I ordered a Dolly, which I was charged for but never received it. Still waiting for a refund.
Alfredo ALady couldn't be bothered from her personal shopping online to check back in my trailer. Told me to drop it and she would check it later. Not great customer service.
KACI NHave a jack to lift the trailer onto the hitch
TRACEY GBuen servicio!🙂👌👍
ANGELINA GIt was a smooth drive from San Diego to Cedar Rapids
RICHARD CThe woman who helped me I believe was the owner. She went above and beyond the day before pick up to help me figure out where to get my truck. Uhaul had changed stores on me 3x!!!!! Without telling me!!! She was knowledgeable and extremely wonderful to work with!
Renee RI was charged for going 150 miles over which is absolutely false. I was under on the miles.
Christopher NI'm only commenting on the over all process with U-Haul.com. The process was painful and continues to be painful. I've been waiting for a call from someone to share my horrific experience. I guess no one will ever call me.
Debra RThe process from start to finish was painful. Changing locations changing times of pick up and locations for drop off. I had a strict schedule, pay by the hour for a broker to bring my stuff from Mexico. Totally messed up his appt after me. I got my emails and messages in triplicate. It was so overwhelming the amount of calls, emails, messages and advertising. Moving is so stressful. You continued to add to my burden.
Debra RThe service at this location was great. Unfortunately, how I arrived there was not so great. I had reserved a truck at another location, only to be told that there was no truck available when I arrived. Rather than be helped I was just told I could wait around to see if maybe someone would bring a truck in. I then took the initiative to call u-haul and they found me a vehicle at the location I am reviewing. So... good review for this location. Not so good review for the reservation process.
Javier VThe very best truck rental experience ever!!!!!
bob mNothing the owner was friendly and knowledgeable I would recommend this place to everyone
Mary GRent them recommended
OSCAR ENothing I love this service … the staff is Professional
trent pNo issues. Everything was smooth.
Edward SGreat fast service,
Luis MI wouldn't change anything
Melvin PStaff was amazing and very helpful
Joseph LThe outside was dirty. In ordered a dolly, there wasn't one.
Carol SSonia was definitely helpful and supportive! Great customer service :))) thank you again !
Jhazmin VBest place in town
OSCAR EOver all, great service.
ALEJANDRO GI was overcharged and customer service was terrible
Peter GStill don't understand why my receipt says 58dlls total, but my account was charged 89 dlls..
CHRISTOFER SMaribel is the best U-haul merchant I have ever dealt with. She always makes sure the vehicles are clean and that I'm satisfied before we take the trucks. I've rented from her a half dozen time now and won't go anywhere else. I hoghly recommend this location.
Timothy SThe owner Marabel is a great lady to deal with. Her store was closed the day we rented the truck. She was doing inventory but let us in and rented us a truck. I highly recommend this location.
Timothy SDid not have furniture dolly, back of truck was dirty and had many nails. Additionally the truck had no working AC.
JUAN CDropped off after hours. Very convenient location.
Enrique NVery good service
Alejandro DLocation is good (had plenty of parking space), unfortunately the truck that was given to me was dirty, to keep prices down I don’t think cleaning all trucks at every use would be the best solution but I think improvements can be made on the pictures that are requested at the end when dropping off your truck, I think U-Haul needs to be more precise on how to request pictures at the end, maybe by showing more examples, requesting key photo angles, requesting not to take pictures on an angle (to prevent not noticing trash/food remains), etc
Jesus VWhen I received the truck gas was just above empty, I took a photo, I then put gas in the truck and returned it filled more than I received, yet I was charged an additional $55 in fuel fees upon return
Sarah HPerfect service
francisco cFirst attempt could not get signal at this location to do the rideshare on my phone after 20 minutes signal came through at that point it was after the time they made me call by the time I got in the truck there was no keys and nobody at the facility to provide keys next to a couple days later called prior to showing up make sure keys will be in truck and truck will be ready it was not keys were in truck but there was absolutely no gas completely empty app didn't work correctly because of this reason do not go to this facility
MICHAEL CBest location and customer service, I've ever received when renting a Truck.
Jose PI was charged $150.04 and my bill $133.36. Try calling the facility to clarify this but didn't get an answer, nore have they called back. Also, check engine light was on. Call to check on it, but didn't get a response.
Silvia SGreat customer service and pretty new trailer. All vehicle look well kept.
John Wnicee and good company
jerone oThe location I picked it up at was amazing. Sean person I worked with was so honest and so kind. I will definitely use their services again and recommend them to all of my friends. Thank you so much for making this difficult time easier for me
Angelique MEverything
NYUYDINE MDon't allow online pick up. Location did not have equipment. Should be told a head of time that equipment is not available. High dissatisfied at this experience.
Kevin LI got a problem with the truck rented, but the customer service in this location was awesome and responsive; I will rent again at this location.
FRANCISCO HI don’t think this particular station needs any improvements or fixing because their treatment of their customers isn’t broken don’t need any fixing
jose hNothing!! Everything is fine the way it is now.
Tommy CExcellent customer service and very attentive
Ricky MGreat service
Luis GI just had issues with being charged with a gas fee and insurance which I didn't add to my original insurance. I tried to reach.out to the location in regards to how much gas was put back they were really kind about it but said that the reservation had been closed and there was nothing more that they could do I reached out to you haul and I have yet to hear back from a supervisor. My only negative about this location is that it did not have enough gas to start with so it caused an inconvenience I had to put gas in there twice but other than that they're a great family and great people which is pretty refreshing. *The U-Haul was very clean which was a plus
Leslie DNada
josiah j