Customer Reviews for Sanders Towing
(U-Haul Neighborhood Dealer)

121 reviews

344 W Arrow Hwy   San Dimas, CA 91773

(909) 480-3108

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(909) 480-3108

344 W Arrow Hwy
San Dimas, CA 91773

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy pick and return.

David Haynes 
Rating:
5.0

Maybe have them submit the drivers license and other info ahead of time, becuz it took a decent amount of time at checkin. Otherwise it was a good experience.

Andrew Clifford 
Rating:
2.0

No one on site knew the procedure. The app didn't work for me. I had to call the support number This wasted 20 minutes or more of the 4 hr rental. My moving team ran into a snag at the storage facility. The lift we needed to use to get belongings down from the 2nd floor wasn't working. We waited 40 minutes to find out it would not be fixed until Monday. We emptied the entire 10 x 6 storage unit and hand carried everything down the stairs to load in the truck. I tried to extend the rental through the app and tried calling the facility, and got no where. I delivered the truck as soon as we dropped the last load.

Lisa Ruiz 
Rating:
5.0

Customer did not leave a comment.

Rosana Kustes 
Rating:
4.0

Needs more lights at night time!!

Rose Mitchell 
Rating:
4.0

Customer did not leave a comment.

michael ray 
Rating:
5.0

Customer did not leave a comment.

REHAB NEHMEH 
Rating:
5.0

Tami was great and wonderful at pick up. Chris made turn it back in so easy. Felt really comfortable at this location.

Michael Melton 
Rating:
5.0

Add a free padlock 🔐. Sometimes I really need it.

SULTAN KARIMKULOV 
Rating:
5.0

Their staff team extremely helpful and great customer service .

Haydee Diaz 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STOFFER 
Rating:
5.0

Customer did not leave a comment.

SULTAN KARIMKULOV 
Rating:
5.0

Customer did not leave a comment.

Joshua Michael 
Rating:
5.0

Customer did not leave a comment.

Destinee Rowden 
Rating:
5.0

Customer did not leave a comment.

SULTAN KARIMKULOV 
Rating:
5.0

Customer did not leave a comment.

Bertha Lepe 
Rating:
4.0

The U-Haul app was difficult to use. It took me & a young employee at the automotive shop more than 20 minutes to navigate the site. We tried calling the help line (told it would be 15min on hold) after first being asking for personal phone #s & told I was not validated. The truck was clean inside, but the front grill was full of bugs. The truck was fine, the app was not

Junell Costello 
Rating:
5.0

Friendly service.

Lori Kilburn 
Rating:
5.0

Great experience from start to finish. No recommendations.

Vicki Winchell 
Rating:
5.0

Sanders rocked it. Thank you

Michael Stoffer 
Rating:
5.0

Send more trucks to this location

Sultan Karimkulov 
Rating:
3.0

Did not receive the dolly even though we were charged for it.

Korin Richmond 
Rating:
1.0

I had no code for keybox, was on hold for an hour, no dolly in truck. I was sent to a different location for one only to be told that they didn't have any. I was told I could go to home depot. I ended up giving away my fridge to a neighbor

Gabriela Contreras 
Rating:
5.0

Customer did not leave a comment.

SULTAN KARIMKULOV 
Rating:
5.0

Customer did not leave a comment.

James Sowell 
Rating:
4.0

Customer did not leave a comment.

Stephanie Rodriguez 
Rating:
5.0

Hold on to Gary Smith Senior Area Field Manager He is a very helpful person !!!!!!!!!!

george teal 
Rating:
4.0

Customer did not leave a comment.

Dave LaVine 
Rating:
5.0

Customer did not leave a comment.

ABRAM ROBLES 
Rating:
2.0

The truck's transmission was slipping and nearly killed me driving through the mountains. It would not down shift and it was difficult breaking when it was still in fifth gear. The power steering was not great either.

KARRI DIAN MENDOZA 
Rating:
3.0

So so, not rude but not friendly.

NANCY SABOBUNKER 
Rating:
5.0

Customer did not leave a comment.

Daniel Monday 
Rating:
5.0

My experience was perfect

FRANK LAFAZIA 
Rating:
5.0

Customer did not leave a comment.

Jose Arias 
Rating:
5.0

Customer did not leave a comment.

MARILYNN HEGWOODCRUMP 
Rating:
5.0

Customer did not leave a comment.

Brenda Nguyen 
Rating:
3.0

Have a better system in place when communicating the virtual check in process with the family

marcelina gennace 
Rating:
5.0

Customer did not leave a comment.

Adrianne Bankspowell 
Rating:
4.0

No comment

Jaime LaSalle 
Rating:
5.0

Customer did not leave a comment.

Jettie Deden Castillo 
Rating:
4.0

They need more parking spaces

dustin tarpley 
Rating:
5.0

Friendly staff. Clean and well maintained truck.

David Mochizuki 
Rating:
3.0

It was very convenient to pick up the truck using the app. I wish there were more spots to park though and cleaner signs on where I could and couldn’t park. I liked the location because it is very close to where I live.

Lefan Zhuang 
Rating:
5.0

Customer did not leave a comment.

Katherine Hooper 
Rating:
5.0

Customer did not leave a comment.

Russell Short 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Very quick and easy drop off. It went very quick.

robert francis 
Rating:
3.0

They have very little parking available and it was all taken. We pulled the uhaul inside the gate and went in to turn in the key- knowing that they would obviously have to move the truck once they got the key. On our way into the office, a rude employee said "Did you park that truck there?" "You can't park there!" He was very rude, and he took the key and moved the truck to where it was actually blocking part of their drive way! I don't see how that was any better. Other than that the check out process was fine and the person in the office was very nice.

Michael Papalia 
Rating:
4.0

Customer did not leave a comment.

JULIA BERG Seenotes 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH BERWICK 
Rating:
3.0

It was just a drop-off place. There was no one there and I called and was told to put the keys in a box. I didn't realize in advance that it would not be a real U-Haul facility.

NANCY SMITH 
Rating:
5.0

Tami was very nice and thorough. Thank you.

JOHN GUILD 
Rating:
3.0

More parking when dropping off vehicle.

LINDA MICHLOU 
Rating:
3.0

Put a bigger sine out front

Cathy Stigner 
Rating:
5.0

Customer did not leave a comment.

Charlie Portillo 
Rating:
5.0

EXCELLENT SERVICE!

FLORENCE QUINN 
Rating:
1.0

It took an hour just to pick up a Dolly that I pre- reserved. I had requested a Utility Dolly at the team of reservation but when I arrived it showed a small one. The poor woman at pick up location had to call. UHAUL SEVERAL TIMES as I waited an hour at Sanders Lock Smith in San Dimas California on Arrow HWY .

Sharon Conkling 
Rating:
3.0

little hole in the wall

luis tapia 
Rating:
5.0

Great customer service. By far the best uhaul experience.

MICHELLE ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Athena Robinson 
Rating:
1.0

Really, the women that helped me quoted me one price and when checking out charged me an additional $ 40.00 + - at check out and when I asked why so much I only went over 4 miles from what I figured and she said that's what's coming up. She couldn't figure it out until I called the 800 number they told me she charged me for 2 days of rental and basic insurance, really I only had the rental for a max of 4 -5 hours ( and she couldn't figure out why my final bill was so elevated) you need to make sure that your outlet places have the proper training on a periodic basis .

ROBERT ROMERO 
Rating:
1.0

too bad

BILL WOO 
Rating:
5.0

Exceeds expectations! Sanders Lock & Key provided an excellent experience from start to finish. Great customer service, clean new truck and reasonable cost. The only glitch was it took a while to check the truck back in when we returned it, but it was after hours so no big deal.

George E Grout 
Rating:
2.0

I was quoted one price on the phone and when I arrived to pick up my uhaul the price was over $50 higher. Also they did not have the type of truck I reserved so I had to take a different one

james foster 
Rating:
5.0

Customer did not leave a comment.

adell pope 
Rating:
5.0

it's hard to improve on perfection

john baker 
Rating:
3.0

They overcharged me and even after calling and complaining they didn't try to correct the situation.

Ann Dominguez 
Rating:
3.0

Customer did not leave a comment.

joe napoli 
Rating:
5.0

Customer did not leave a comment.

EFRAIN FLORES 
Rating:
5.0

Customer did not leave a comment.

Jim Davis 
Rating:
5.0

Customer did not leave a comment.

Stewart Sexton 
Rating:
5.0

Sanders Lock and Key is terrific!

Jenny Diescenbach 
Rating:
5.0

YES THE EQUIPMENT WAS NEW AND WELL MAINTAINED, BUT IT WAS NOT CLEAN !

JOHN NICHOLS 
Rating:
4.0

Customer did not leave a comment.

Logan Frame 
Rating:
5.0

Customer did not leave a comment.

Amy Hoover 
Rating:
5.0

Customer did not leave a comment.

DANA CORNALINO 
Rating:
4.0

Customer did not leave a comment.

cynthida saxton 
Rating:
4.0

Customer did not leave a comment.

AHMAD GUEST 
Rating:
5.0

Good as is.

Jitsunori Tsuha 
Rating:
4.0

No improvement needed. My experience very pleasant.

Alicia Amaral 
Rating:
5.0

great sevice

Stephen Heil 
Rating:
5.0

Quick and painless! Fast and effiecient!

Candida Orosco 
Rating:
4.0

Customer did not leave a comment.

JESSE FOSTER 
Rating:
5.0

EVERYBODY WAS VERY NICE AND MADE MY RENTAL EASY, NO PROBLEMS, THE VAN WAS NEW AND DROVE GREAT.... THANK YOU.

JOHN NICHOLS 
Rating:
5.0

Very pleasant experience with Sanders Lock & Key.

TOM DIAZ 
Rating:
5.0

Just what we needed. Thanks!

ROBERT TAUBE 
Rating:
5.0

Service, equipment, pricing all was very satisfying. Thank you, I will use the service again n recommend others.

FAYE NICHOLSON 
Rating:
5.0

Customer did not leave a comment.

Luis Rios 
Rating:
5.0

Sanders Lock and Key was fantastic. Vehicle was clean and ready to go when I arrived. Took just a few minutes to complete the paperwork and down the road I went.

MARTIN R LOMELI 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHEVEZ 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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