Customer Reviews for S&T Towing
(U-Haul Neighborhood Dealer)

242 reviews

17525 Rockefeller Cir   Fort Myers, FL 33967

(239) 790-5623

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 1:00 pm
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(239) 790-5623

17525 Rockefeller Cir
Fort Myers, FL 33967

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: 9:00 am - 1:00 pm
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tom Miller 
Rating:
4.0

Customer did not leave a comment.

Samantha Zoellick 
Rating:
5.0

Customer did not leave a comment.

Kristen Wager 
Rating:
1.0

rude office i would never return to this place or maybe even to uhaul. A bunch of rude office employees laughing at me for asking if i can return to this location. Shame on uhaul and shame on those employees!

Isaac Berger 
Rating:
3.0

Customer did not leave a comment.

Ryan Walker 
Rating:
4.0

Customer did not leave a comment.

John Baker 
Rating:
5.0

Customer did not leave a comment.

Joshua Rowand 
Rating:
5.0

In and out

Hector Vazquez 
Rating:
1.0

Customer did not leave a comment.

William Manuszak 
Rating:
5.0

N/A

Kevin Tober 
Rating:
5.0

Wonderful group of people.

Kathy Stewart 
Rating:
4.0

Customer did not leave a comment.

chris marrow 
Rating:
3.0

Customer did not leave a comment.

Jerry Sowka 
Rating:
4.0

Customer did not leave a comment.

Iris Dryer 
Rating:
5.0

Customer did not leave a comment.

Paul Bufano 
Rating:
3.0

Customer did not leave a comment.

Wyatt Blatt 
Rating:
4.0

A bit tricky to find the location from the links via U-Haul app- doesn’t show up on GPS. Lastly - U-Haul has the worst computer systems of all companies I utilize. Too bad - makes the partners look bad. Thanks for your help Lauren!

James Dunigan 
Rating:
5.0

The location went above and beyond for my rental please make sure they know I said this.Thanks

Robert Smith 
Rating:
2.0

Con- Unorganized , Cluster! Pads and dolly just thrown in the back or the truck, not folded, or bagged together. Prior renters smoked in vehicle as it smells like an ashtray, cigarette burn in driver’s seat. Vehicle not cleaned, swept wiped down or sanitized. Pro - Mileage recorded accurate, fuel recorded accurate.

William Tiedje 
Rating:
5.0

Customer did not leave a comment.

ANTONIO DEJESUS 
Rating:
5.0

Customer did not leave a comment.

Norm Humphrey 
Rating:
5.0

Customer did not leave a comment.

DON ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Rob Pietrobono 
Rating:
4.0

Uhaul - signed up for electronic pick up. Your site did not connect....at all for the pick up. If store was closed for lunch it would have cost me time.

Stephan Bajinski 
Rating:
5.0

The wonderful young lady at the front saved my whole experience. Highly recommend!

Michael Anderson 
Rating:
5.0

Nothing, they provided excellent service.

JAMES KENNEY 
Rating:
5.0

The app is slow and glitchy. I wasted a lot of time waiting for approval when I had put All my information in the day before and I have rented from U-Haul on numerous occasions

ERIC STANG 
Rating:
5.0

Customer did not leave a comment.

Thomas Williamson jr 
Rating:
5.0

Customer did not leave a comment.

Desiree Schmidt 
Rating:
5.0

Customer did not leave a comment.

John Cosby 
Rating:
5.0

Customer did not leave a comment.

anna brockway 
Rating:
5.0

Great customer service at S&T towing and friendly staff and made renting the U-Haul a great experience and will use again when needed

Ronald Ball  
Rating:
5.0

Customer did not leave a comment.

Seth Mankin 
Rating:
3.0

Customer did not leave a comment.

George Vazquez 
Rating:
5.0

The office staff was top notch and absolutely hilarious! I highly recommend this location :)

Lauren Castagna 
Rating:
5.0

Customer did not leave a comment.

Brett Bleiweiss 
Rating:
2.0

The trucks were not even in a parking lot as the app stated. They were on the side of the road. The truck was dirty and had a water bottle in it which made me think it was not checked since the last rental.

Tim White 
Rating:
5.0

All was great. Fantastic office staff. Very kind and nice

Dennis Overton 
Rating:
4.0

Customer did not leave a comment.

Karl Flaugher 
Rating:
5.0

Customer did not leave a comment.

Adan Camargo 
Rating:
2.0

Customer did not leave a comment.

Jim Lubratt 
Rating:
1.0

I confirmed my reservation in person the daybefore I was to pick up the truck I reserved 2 weeks ahead of time. Arrived at 9:45 am to pick up the truck and no truck, no employees and door locked. Waited an hour for someone to arrive along with another customer who had no truck either. I was told this happens all the time and no big deal. It was a big deal to the 4 people I had at my home waiting to help me move. I will never use U-haul again.

MARK RENSBERGER 
Rating:
5.0

Customer did not leave a comment.

Candy Klesalek 
Rating:
5.0

Customer did not leave a comment.

donna irving 
Rating:
5.0

Improve application for checking out truck remote pickup.

H Sheetz 
Rating:
2.0

You need to improve the U-Haul checking service. There are a lot more steps to returning a vehicle. I will never go to one of the neighborhood U-Haul locations again, the online check-in process for me it was a nightmare.

Kyle Mejeur 
Rating:
5.0

Customer did not leave a comment.

michelle beshara 
Rating:
5.0

Customer did not leave a comment.

Robert Beswick 
Rating:
5.0

Awesome return experience. Very helpful and kind. Great customer experience. Top notch customer experience.

Dave Lightfoot 
Rating:
5.0

Love this Uhaul location, ever since I found them I have never went elsewhere!! Awesome customer service, super friendly, and just all around great experience

catherine tracy 
Rating:
1.0

Horrible brakes.

Stacy Keating 
Rating:
3.0

Location was small and hard to find but trailer was in good condition.

John Gaston 
Rating:
1.0

Customer did not leave a comment.

Ashley Atty 
Rating:
5.0

Easy and friendly. Thank you.

Fred Armand 
Rating:
4.0

Easy access. Truck drove well. Rental agent was awesome. She actually started the experience on a happy note which made the rest of the day a good experience. Would absolutely rent from this location again.

Gordon Chretien 
Rating:
5.0

Customer did not leave a comment.

Maureen Pazo 
Rating:
4.0

Customer did not leave a comment.

frank mcintosh 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BRUNCO 
Rating:
5.0

Customer did not leave a comment.

Bob Bolanowski 
Rating:
5.0

Customer did not leave a comment.

Bob Lamb 
Rating:
5.0

Nothing,keep up the good work!!!!

Steven Morris 
Rating:
5.0

Nothing all went very well.Greenback staff very helpfull

Julie Lubkeman 
Rating:
3.0

Customer did not leave a comment.

Caroline Allard 
Rating:
4.0

Good gas mileage easy to drive

Jack forster 
Rating:
5.0

Customer did not leave a comment.

Peter Kluge 
Rating:
4.0

Customer did not leave a comment.

jerry arsenis 
Rating:
5.0

Outstanding!

Carol Ley 
Rating:
5.0

Best experience I have ever had at a uhaul location. I’d drive a half hour out of my way to do business with them. Thank you so much for all the help!

Michael Mingo 
Rating:
4.0

Customer did not leave a comment.

TAMMY REINHART 
Rating:
2.0

Thruck was filthy dirty inside the box and had to add almost 5 quarts of oil because the oil light was flashing off and on the motor would have blown had i not added oil

Juan Moreno 
Rating:
5.0

Customer did not leave a comment.

Timothy Brennan 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ALCE 
Rating:
5.0

The ladies at the front desk couldn't have been more helpful. They know how to process an order, Hook up the trainer, give directions and called to make sure everything was ok. They did an excellent job, especially the lady that came out to the truck with me to review everything about the trainer in person.

MARTY MCNAMARA 
Rating:
5.0

Customer did not leave a comment.

GORDON FARNSWORTH 
Rating:
5.0

Customer did not leave a comment.

RAYMOND ALCE 
Rating:
5.0

Give discounts to people that rent from you multiple times

WILLIAM KRAUTH 
Rating:
5.0

Staff was super friendly. Equipment was as expected. Check out the very swift. Couldn’t be happier

William Nunez 
Rating:
3.0

Customer did not leave a comment.

roger rewolinski 
Rating:
2.0

No equipment to use. I ordered furniture pads and a dolley - the truck had neither

Shane Wright 
Rating:
5.0

Customer did not leave a comment.

Timothy Cerullo 
Rating:
5.0

Hard-working and friendly staff. Made sure everything was done right. No need for improvement.

jerome noble 
Rating:
5.0

Customer did not leave a comment.

Scott Demarest 
Rating:
5.0

Customer did not leave a comment.

Eli Sweiry 
Rating:
5.0

Excellent services

paul vieira 
Rating:
5.0

Customer did not leave a comment.

Victor Vasquez 
Rating:
5.0

N/A

Dale Guestafson 
Rating:
5.0

Very friendly staff, I will return to their location when I need a trailer again.

JEFF JAPINGA 
Rating:
3.0

Make sure equipment is safe and hooked up properly. One of the tow straps fell off while driving- my car was half off the dolly when I pulled over. The ratchet was jammed up - took me an hour to get it un- stuck so I could secure the car. Next day we got a flat on the dolly - road service said tires were very bad and the fender was broken which was probably rubbing on the tire the whole time. He also noted that the safety chains were not hooked up properly either. Uhaul was great about getting service to me, but I sat 2 hours in the middle of nowhere waiting. This should not have happened if the trailer was better maintained and if it was hooked up properly in the first place.

LISA MARIE BELDEAN 
Rating:
5.0

Great people

Donald Filoramo 
Rating:
5.0

I was impressed by the employees for their courtesy, professionalism and helpfulness. Great interaction. THANK YOU.

Rory Amundsen 
Rating:
5.0

Best experience !!!!

RICHARD BENSON 
Rating:
5.0

Customer did not leave a comment.

KEVIN CALDWELL 
Rating:
5.0

The location of pick up was awesome. Very friendly and quick and helpful. uhaul switching the location without telling me or notifying me was NOT cool. I was supposed to pick up the truck 1/4 mile from my house. But instead, without notice UHaul switched the location to a place 10 miles away. Thums down for that.

Evan Woodland 
Rating:
5.0

No changes needed. It was perfect! We had actually reserved a uhaul at a different location first and became very frustrated with them. We switched the reservation to S&T and they were great.

JANET RABIN 
Rating:
3.0

Customer did not leave a comment.

ROBERT CARPENTER 
Rating:
5.0

The customer service woman was great. Very helpful and cool.

CHRISTOPHER ARTRUP 
Rating:
5.0

Customer did not leave a comment.

LEONARDO VERA 
Rating:
5.0

Customer did not leave a comment.

JOSHUA ROWAND 
Rating:
5.0

Customer did not leave a comment.

Tim Bourke 
Rating:
3.0

Customer did not leave a comment.

WILLIAM ROTHMEIER 
No reviews have been submitted for this location.

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