Customer Reviews for S&S Storage
(U-Haul Neighborhood Dealer)

94 reviews

5197 Alliance Rd NW   Malvern, OH 44644

(330) 863-3150

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 863-3150

5197 Alliance Rd NW
Malvern, OH 44644

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffrey Leyda 
Rating:
5.0

As far as pick up and drop off it appeared to go smoothly. To date, I have had no issues received from my credit card company relating to any issues with fees, but that review remains out until the card closes this transaction. thanks!

Stephanie Carter 
Rating:
5.0

Customer did not leave a comment.

Rosie Barcus 
Rating:
5.0

I found the entire experience easy and convenient.

Angela Perisic 
Rating:
5.0

Customer did not leave a comment.

Roger Bell 
Rating:
5.0

Customer did not leave a comment.

Kelly Critean 
Rating:
1.0

Sucky service

Loru Bryant 
Rating:
5.0

Customer did not leave a comment.

Roger Bell 
Rating:
5.0

Customer did not leave a comment.

Roger Bell 
Rating:
5.0

Customer did not leave a comment.

Warren West 
Rating:
4.0

Customer did not leave a comment.

ERNEST COBERLY 
Rating:
5.0

Customer did not leave a comment.

Nicholas Holderbaum 
Rating:
5.0

Very personable and very understanding of my situation. Great communication!

MICHAEL LEGGETT 
Rating:
3.0

The parking lot was tiny and full of semi trucks which made it extremely difficult to pull a 26 ft box truck in.

Carolynn Ward 
Rating:
1.0

It was a site a half hour away from where I rented. It was only a drop site, no one there to assist. I cant imagine most people would be able to lift the trailer onto a hitch by themselves.

Scott Archer 
Rating:
4.0

Tongue on 6x12 trailer is extra heavy. U-Haul really needs to put a jack on these.

Ray Borland 
Rating:
5.0

Customer did not leave a comment.

Gilda Long 
Rating:
2.0

I was forced to go over an hour one way to pick up a truck and then another location for a dolly due to low inventory. Customer service reps basically just said oh well. We were not informed of the location changes until the night before our move. The dolly issue was not told to me until the morning of the move.

James Arthurs 
Rating:
5.0

Customer did not leave a comment.

Margaret Maiello 
Rating:
5.0

Easy drop off.

Jerry Tovaltt 
Rating:
5.0

Customer did not leave a comment.

Mark Hundley 
Rating:
5.0

Great service!

Sunny Bowers 
Rating:
5.0

Customer did not leave a comment.

Dave Campbell 
Rating:
4.0

Customer did not leave a comment.

Daniel Kale 
Rating:
5.0

The staff was helpful with my return.

MIchael Rooney 
Rating:
1.0

S&S is where I got the trailer and this why the bad scores. The trailer was in a mud hole. No one came out to help me hook it up or to check if I did it right. The place where I picked up the Truck was very good.

Ben Porter 
Rating:
5.0

Customer did not leave a comment.

Samuel Batten 
Rating:
5.0

Customer did not leave a comment.

Stephanie Bargides 
Rating:
3.0

Customer did not leave a comment.

CHRIS A MOLENAUR 
Rating:
4.0

Customer did not leave a comment.

CHRIS MOLENAUR 
Rating:
5.0

Scott the owner couldn't have been more helpful !

lisa staughn 
Rating:
5.0

Customer did not leave a comment.

Vonda Burghy 
Rating:
5.0

Customer did not leave a comment.

Phil Truesdale 
Rating:
3.0

My uhaul had to be sent back. I didn't even get to use it. It needed services. I was supposed to have my info transferred and get another truck from a different location but it never happened. So I was charged almost $80 for a headache

Jennifer Beavers 
Rating:
5.0

Thank you Scott!

Dennis Koloniar 
Rating:
1.0

Truck had a flat. Took an hour to get ahold of someone to get into another truck. No trucks had keys locked. This was at the pickup location in Malvern, OH.

Jenna Glasure 
Rating:
3.0

Customer did not leave a comment.

LYNNE DE BLIECK 
Rating:
1.0

Just bad drop off and pick up method. I prefer going in to check in and out much better

Christie Sponseller 
Rating:
3.0

Customer did not leave a comment.

Michael Riley 
Rating:
3.0

Customer did not leave a comment.

Joseph kauderer 
Rating:
4.0

Customer did not leave a comment.

Kefton Schermerhorn 
Rating:
5.0

So easy to rent. Excellent service

Robert Wilson 
Rating:
4.0

Customer did not leave a comment.

Kuno Hofmann 
Rating:
3.0

Customer did not leave a comment.

Roger Kirkpatrick 
Rating:
5.0

Nothing to recommend. The service was excellent and the location contacted me the morning of the reservation. They also helped me get the right sized ball for my hitch.

Benjamin Cooper 
Rating:
5.0

Customer did not leave a comment.

Neil Gromley 
Rating:
5.0

The proprietor of this location was not physically available during my pick-up, but the communication was so good that it didn't even matter. Top notch experience. However, this location was not where we requested pickup and was about 30 miles out of our way. I don't know how or why that happened, but it was extremely inconvenient. I assume that had nothing to do with the proprietor of this particular location.

Scott Katzman 
Rating:
5.0

Customer did not leave a comment.

JOSHUA HAGEN 
Rating:
5.0

I’m a woman and was by my self with no help to hook up the trailer. If it had a jack on it I could have done it by myself. I don’t like to ask anyone for help I’m 62 years old and I would like to have jacks put on the trailers because you can’t put it on our hitches by our self even a man it’s to hard to do by your self. Thank you

Mandy Lemmons 
Rating:
4.0

Customer did not leave a comment.

Kris Loudon 
Rating:
5.0

Make sure windshield is clean so driver can see.

Glenda Quick 
Rating:
5.0

Easier access to hook up and drop off. They are in a tight spot and hard to maneuver

Mike Lucas 
Rating:
1.0

Answer the phone. Have someone available

Michael Lucas 
Rating:
5.0

Great communication

Mark Gamertsfelder 
Rating:
4.0

Customer did not leave a comment.

Denny Willis 
Rating:
5.0

Customer did not leave a comment.

kathy kole 
Rating:
5.0

Scott made this experience simple and easy. I did everything online and through texting. It was great

mellisa dewalt 
Rating:
4.0

Customer did not leave a comment.

Jennifer Heckaman 
Rating:
4.0

Customer did not leave a comment.

Andrew Macey 
Rating:
3.0

Customer did not leave a comment.

Mark Hundley 
Rating:
5.0

Customer did not leave a comment.

Raymond D Lynn 
Rating:
4.0

We had a couple communication hiccups but they were very receptive. We got everything figured out and things went better than I had planned. U-haul arranged a better deal and Scott from S & S storage was very quick to respond and extremely helpful. I was very pleased with the whole experience and price was great. Definately using them and recommending them again.

Allison Carpenter 
Rating:
5.0

Customer did not leave a comment.

karen jackson 
Rating:
3.0

I did a Sunday drop-off at a storage site. The access road was a bit hard to find, and it had not been recently plowed. But I was still thankful for the dropoff location closer to my house

Cynthia Wheeler 
Rating:
5.0

Customer did not leave a comment.

Wallace Bossert 
Rating:
4.0

Customer did not leave a comment.

Seth Richard 
Rating:
5.0

He is always ready to help and gets us what we need promptly.

Helen Way 
Rating:
5.0

Very friendly no hassle will rent again

Gina Anato 
Rating:
5.0

Customer did not leave a comment.

Colton Brightbill 
Rating:
3.0

I cannot answer these questions as the place was closed when I dropped the truck off

Donna Rathbun 
Rating:
5.0

As again..they did a great job...so nice that when you have questions theres always a helpful answer...Two thumbs up for a...hurry up and call to see if we can get one solution...

candy Shepard 
Rating:
1.0

Horrible!

Melissa Allen 
Rating:
5.0

It was a great experience...Scott was very professional but also understandable that I had lots of (moments) during everything...Will be telling anyone that needs Uhaul to go to his place of business...

candy Shepard 
Rating:
5.0

Customer did not leave a comment.

Judy Withrow 
Rating:
5.0

Customer did not leave a comment.

Gregory Hassen 
Rating:
1.0

No personnel or office on site to return equipment to. Would not answer the phone or return calls even when voicemail was left. Took several days to get ahold of anyone and only responded after the regional rep made contact. Informed them that I wanted to use a different payment method if any additional charges were to be paid and he agreed to call me if there were additional charges so I could give him different card info but that didn't happen, he charged the one on file anyway. There was a big mess up at the pick up location to where they added extra days instead of the miles that needed to be added and he knew that yet didn't take that into consideration when charging for extra milage. It was an extremely frustrating experience and I will never use this location again.

Tammila Lucas 
Rating:
4.0

Awesome to work with, very polite and reasonable prices thank you so much!

Pamela Braun 
Rating:
5.0

Customer did not leave a comment.

MIchael Rooney 
Rating:
5.0

Everything was stellar! No need for improvements!

Shell Rennie 
Rating:
1.0

not told my truck was moved to another location. no one there. no paperwork, no truck inspection for damage, 5 miles farther from my home. got a phone call saying keys were in the truck cup holder as I was pulling into the original requested outlet. The ordered furniture pads were not there. when I called, was told he didn't have any. went to original location for inspection and pads and they refused as it was not their truck order.

John or Jere McCullough 
Rating:
5.0

Customer did not leave a comment.

Vicki Knight 
Rating:
5.0

Customer did not leave a comment.

Alison Decker 
Rating:
1.0

Customer did not leave a comment.

Eric Paul 
Rating:
5.0

The location of where we got the uhaul was amazing and Scott was very helpful! Unfortunately the new policies for uhaul is where we aren't happy getting charged twice for equipment because we went over our hrs is a little ridiculous! The old system was so much better and there was unlimited miles instead of paying per mile a little tedious to me.

Danielle Valenzuela 
Rating:
3.0

Don't contact customer by text at 3:45 in morning

Michael Rinehart 
Rating:
5.0

Excellent customer service!

Joe Thompson 
Rating:
5.0

The cargo area of the truck was very dirty. It had mud in it.

Zachary Black 
Rating:
5.0

Scott was very helpful and great at his job. The only thing I can say I had an issue with was beyond his control, the fact that cash is not accepted. I understand it's policy but cash used to be king and it is preferred by some who don't want to carry debt or possibly pay interest. Other than that, it was super simple and didn't feel like a disconnected corporation with employees who don't want to be there, it felt like a local business with an employee who was just looking to help his neighbor and community.

Steve Weiss 
Rating:
4.0

Customer did not leave a comment.

Stew Benedict 
Rating:
4.0

Customer did not leave a comment.

eric best 
Rating:
5.0

Asked if we could get the U-Haul the night before. Was very accommodating. Super nice people to deal with. Highly recommend..

Donald Lauritsen 
Rating:
3.0

Customer did not leave a comment.

kristine murray 
Rating:
2.0

I was give bad information about where to I can drop of the truck and I did not get any paper work .

Craig Chappell 
Rating:
5.0

Excellent service. I will tell everyone to rent from U-Haul from S&S Storage!

Barbra Carlile 
No reviews have been submitted for this location.

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