The gentleman went above and beyond. Assisted and ensured my car trailer was hooked up and loaded correctly and that everything fit snug for the 2000+ mile trip.
Walter S
Customer Reviews for S&S Parts House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
melisssa FArrived Sunday afternoon at 24/7 drop location. Key wouldn't fit in key drop box. I put my blankets in the cab and locked up the truck. Uhaul application wouldn't work on my iphone, or my sister's android. Monday morning I returned at 08:15. Business (S&S Auto Parts) showed their hours were 08:00-5:00 but no one was there. I waited around some more and began wondering around the property. I found an "after hours number" and left a voicemail. Corey called back and told me to lift a decal on the drop box and there'd be a larger opening for the bigger keys. The decal stated so but most of the decal dealt with parking instructions. (which came first on the decal) Besides, when there's a visible key slot in the box, it is not intuitive to look for another slot! He said he'd had a problem with it. When I conveyed my difficulty in checking the truck in on the application he said it's "hit or miss" whether it works out here (Winnsboro, TX) and he'd check me back in, no worries. Tuesday I received a call from Uhaul asking why I hadn't returned by truck. They said they'd call S&S and take care of it. Later that day, I received a final billing and S&S charged me a $25 cleaning fee. I called S&S and left a voicemail asking what I could do better to avoid a fee in the future (we swept that truck out completely...It was clean. Cleaner that it was when I picked it up.) I received no response from Corey, which tells me he was just taking advantage of the situation. S&S is a pain in the ass, a poorly run business, and questionable business ethics. If I were Uhaul, I'd be looking for a better representative of your products.
Anthony MThe store was dirty and water was on the interior floor that we had to step over. The employee was very nice and helpful though.
Bryan WOwner was very helpful with install. Convenient location.
ROBERT SSuper nice and fast service, great overall experience
Jody RCory Sanders at the Winnsboro, Texas location we rented from was excellent to work with. Vehicle was clean and Cory went out of his way to get the car hauler trailer. We will definitely rent from Cory again and will recommend him to all of our family and friends. Cory is an asset to U-Haul for sure.
Joey KWeekend drop off
GREGORY AIf youre going to be closed communicate with the customer what your wishes are if the keys you have don’t fit in the drop box. Answer the phone numbers left on the door for after hour use. Don’t expect a problem caused by business to be corrected by customer.
Christopher KCory was great. Excellent customer service. Knows his business.
Rhonda MSee above. My Bag. Used wrong section.
Lonnie TNo complaints. The father/son duo gave superb service.
ROBERT SCan't provide info it was closed so I only did a drop off but directions and info given to me was great.
Susanna HThey got me in and out fast. Had everything needed. Highly recommend.
erick rGreat customer service, very professional and efficient
Jonie WProfessional 100%
Rick DCory and his team are professional and fast. This was my second time renting from this location and I will use them again when needed!
Jeff WDid a drop off
Barbara CThe drop off location was 24 miles from address of house we moved to.which caused us xtra cost might consider actual address of unload location when charging customers up front..just a thought
Stephanie CKeep up the good work!
Steve GWhat I ordered wasn't available. The old man working when I came in to reserve a truck told me I could come on Saturday at 8 am to pick it up. The uhaul is closed all weekend, but he would be there for me to get my truck. I called a few days before to confirm, only to find the owner, Had no record. No notes on pick up time. He even said the old man doesn't even work Saturdays!!!! I needed two appl dollies, only got one. I needed 12 blankets, only got 6. He comment was "I only got what I got". Uhauls need to be open on the weekend, PEOPLE MOVE ON THE WEEKEND!!!
DEBORAH CThe rental was exactly what I needed and the pick up/ drop off was simple. Overall very satisfied.
Brittany FI WAS CHARGED A CLEANING FEE WHEN I CLEARLY TOOK A PICTURE OF THE FLOOR OF CAB THAT HAD DRIED MUD ON MATS AT TIME OF P/U AND SUBMITTED THE PICTURE ON THE APP., AND YET I WAS STILL CHARGED $ 18.00 FOR A CLEANING FEE WHEN I DROPPED OFF
Kevin GI placed and paid for order online. Everything was ready and the dealer staff was courteous and professional. I highly appreciate and recommend this location. The return of equipment went just as smoothly. Thanks and I’ll be back.
EMERY CTransaction was smooth and easy. Will rent from them again in the future.
NATHANIEL ZI turned my trailer in 30 minutes before it was due in. I asked the young man that unhitched it about paperwork for checking it in. He said there was none. I then received an additional $20 charge for a late check-in. I was not late returning the trailer.
John GDon was an excellent rep for u-haul. Explained everything and made sure I was comfortable.
James JS&S is always a pleasure to do business with
Shannon MGreat customer service!
Jeff WThe tow dolly I received was broken and my car ended up falling off of it
Lacey HDrop off location was night and day compared to pick up location
Jason SVery polite.
Dennis HGood customer service and very professional
Darron LThe attendant did not strap my car to tow dolly properly, causing a serious issue that was discovered 4 hours after I departed.
Jeffrey FSteering was very loose and dangerous.
Jordan CEasy to reserve, easy pick up, smooth drop off!
Susie GGreat location with great equipment!
Cory SPick up inconvenient. A/c inop. Warning light on dash indicating problems. NO A/C !!!
david gFriendly fast service
Shannon MWe returned the truck a day early…The return people were nice…they said they would contact me if they had any questions. I have not heard anything so I’m hoping all is well.
Donna MYou can get all your uhaul people on the same page. Was quoted a price of 34 a day for 3 days and ended up paying almost twice that.
Linda BHelp the owner/operators of these locations with website Streamlining.
Matthew HTurned in my truck and was charged when someone else used it because it wasn’t checked out properly by the next person. The self checkout system needs improvement
Christopher CThe Uhaul online app to be used when the location is closed is a good idea on paper but in practice it doesn’t work. Took an hour to get the primary driver to be designated the responsible party and it was IMPOSSIBLE to add a second driver. App just does not work well at all.
Carl S