Customer Reviews for S&M Business Park & Storage
(U-Haul Neighborhood Dealer)

168 reviews

3322 B Morse Rd   Columbus, OH 43231

(614) 471-2953

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 471-2953

3322 B Morse Rd
Columbus, OH 43231

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shelda Florestal 
Rating:
5.0

More discount

sullaiman bah 
Rating:
5.0

Customer did not leave a comment.

William Susi 
Rating:
5.0

Customer did not leave a comment.

LINDA LESTER 
Rating:
5.0

Everything was good except I was told a Dollie would be in the truck and it was not.

Melissa Wieszczek 
Rating:
3.0

Friendly and clean. Not the most desirable location.

edna thomas 
Rating:
4.0

The truck should of been retired a long time ago. The steering was all over the road and it ran bad.

Jeremiah Slagle 
Rating:
1.0

Make sure you check your truck thoroughly before leaving the lot! The one they tried to put me in initially had the check engine light illuminated and hardly any gas. This was after having to wait half an hour for them to even be able to help me (and I had a reservation). Despite the fact that I had done the online check-in process and entered all required rental information, I had to re-enter it on site and was denied use of the online sign out of my rental. Not a great way to start an already stressful day!

Michelle Cunningham 
Rating:
5.0

Customer did not leave a comment.

Khristopher Bridges 
Rating:
5.0

Customer did not leave a comment.

Mudawi Omer 
Rating:
5.0

Friendly and helpful.

MARK KELSO 
Rating:
5.0

Best customer service I have experienced at a uhaul location in my 12years of renting moving trucks.

Will Butler 
Rating:
5.0

Staff was extremely helpful

Scott Matchett 
Rating:
4.0

The rental guy was very friendly

Kathy Crawford 
Rating:
2.0

Customer did not leave a comment.

Kristin Kerby 
Rating:
5.0

Customer did not leave a comment.

bernard mensah 
Rating:
4.0

Prompt service, everything available thatI needed.

richard Pijper 
Rating:
5.0

Customer did not leave a comment.

Lawrence Welch 
Rating:
5.0

Excellent and efficient experience.

Jack Martin 
Rating:
5.0

Air conditioner vents in truck did not work.

Elizabeth Begle 
Rating:
3.0

I was told I wouldn't have to pay anything when returning the gas was were it should've been and returned a day early and still was charged when returned.

Wendle Black 
Rating:
5.0

Customer did not leave a comment.

Scott Ragland 
Rating:
5.0

Customer did not leave a comment.

Geneva Steele 
Rating:
5.0

This location was great and the staff was so friendly! Thanks!

Brandy Cross 
Rating:
5.0

Customer did not leave a comment.

Bryan Gormley 
Rating:
1.0

Customer did not leave a comment.

Jason Beckman 
Rating:
4.0

Customer did not leave a comment.

WILLARD LEAKE 
Rating:
5.0

Truck needed wiper fluid. Thick ice build up on windshield, and overhead door frozen shut. But, this was understandable given the recent weather. Employee was very helpful.

Thom Moore 
Rating:
5.0

Customer did not leave a comment.

Abdirahman Hersi  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRELL FRANCIS 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN ACHEAMPONG 
Rating:
4.0

Customer did not leave a comment.

Scott Covington 
Rating:
4.0

Customer did not leave a comment.

David Milliren 
Rating:
1.0

The woman wasn’t there when we came to pick up. We waited 30 minutes to get the truck.

TARYN COOK 
Rating:
5.0

Process was quick , everything was great !

MICHELE CARMICHAEL 
Rating:
3.0

Customer did not leave a comment.

Brandon Harmon 
Rating:
5.0

This was my first time renting and driving a box truck and the people here were great! Even helped me back out of the lot. I'm sure they half expected me to trash the truck, especially with all the rain that day, but I came back in one piece and overall was very happy with the customer service I recieved!

TYLER GREEN 
Rating:
5.0

Customer did not leave a comment.

KELLI RICE 
Rating:
1.0

Customer did not leave a comment.

JORDAN SCHNEIDER 
Rating:
5.0

Customer did not leave a comment.

Latoyia Hamilton 
Rating:
1.0

Actually give back the money charged for a dolly we never got.

Heather Laudenslager 
Rating:
3.0

Customer did not leave a comment.

Gary Wetterich 
Rating:
5.0

Friendly staff. All good. Recommended 100%

Hector Hernan 
Rating:
4.0

Customer did not leave a comment.

Amy Howard 
Rating:
5.0

Dawn & Marc where absolutely amazing to work with patient kind I would definitely go back to this facility!

Sherry Ellington 
Rating:
2.0

Not charge someone’s card 2 separate times without telling them.

JERICHO THOMAS-WOODFORD 
Rating:
5.0

Customer did not leave a comment.

Cheryl Rankin 
Rating:
5.0

Customer did not leave a comment.

Ricky Winberry 
Rating:
5.0

Customer did not leave a comment.

MICHELLE NABORS 
Rating:
4.0

Not much, but when a person is using Contactless Pick-up the Attendant needs to be more informed of the account regarding if there should be a Utility Dolly with a truck. Quite annoying when she acts completely oblivious...

Phillip Smith 
Rating:
3.0

Customer did not leave a comment.

Richard Noonan 
Rating:
5.0

Customer did not leave a comment.

Jamie Eader 
Rating:
5.0

Customer did not leave a comment.

BRIAN HOLLERN 
Rating:
5.0

Customer did not leave a comment.

reine youssef 
Rating:
3.0

Customer did not leave a comment.

Charles Juliana 
Rating:
3.0

Customer did not leave a comment.

PAVAN BOGA 
Rating:
5.0

Customer did not leave a comment.

Laverne Goodburn 
Rating:
5.0

Customer did not leave a comment.

RUFUS DIAMOND 
Rating:
5.0

Friendly staff professional and very helpful

Sheryl Lynne Smith 
Rating:
2.0

I reserved a 17 ft truck 2 weeks in advance. Called and confirmed it a week prior. When i got it today they didn't have my 17ft truck. I had to settle for a 15ft truck that was filthy inside, and it blew white smoke out the tail pipes, very loud truck! I didn't even get a discount! So disappointed! Next time I'll get a budget truck!

Michael Roberts 
Rating:
4.0

Customer did not leave a comment.

DUANE URCH 
Rating:
2.0

Customer did not leave a comment.

Herbie Haddox 
Rating:
5.0

Customer did not leave a comment.

ROBERT PREECE 
Rating:
2.0

Customer did not leave a comment.

nellie mosley 
Rating:
5.0

The only problem at this location is that it is hard to get in and out of. The staff was polite and friendly, the young lady that called me on the phone to remind me of my appointment was nice and helpful, If I have moving needs again I will return here.

Steven Trevino 
Rating:
5.0

Customer did not leave a comment.

Linda Malone 
Rating:
5.0

Customer did not leave a comment.

Marvin Hodges 
Rating:
3.0

Customer did not leave a comment.

Christopher Wyant 
Rating:
5.0

Maybe offer a military or AAA discount to ease the stinging price for this old retired guy. My first rental from U-Haul was. 46 years ago. It was a 4x6 trailer that I pulled 750 miles behind a VolkswagenBettle when the Marine Corp transferred me from Quantico to Kansas City. Everything went smooth then and everything went smooth last week. Glad to see U-Haul is still around.

Gary Brooks 
Rating:
5.0

Excellent customer service.

Patrick Von Kaenel 
Rating:
3.0

I was very upset. When I booked this U-Haul I went over item by item what we would be hauling and I was assured it was large enough. When they confirmed the rental and pick-up time I again expressed my concerns about the size. Again went over item by item what I was hauling and again I was assured it was large enough! Well we ended up have to load two additional vehicles because there was not enough room!! Very dissatisfied!!!!

Deana Vail 
Rating:
5.0

Manager on duty the morning I picked up my uhaul was great and i will definitely do business there again and recommend to others that need a uhaul. Thank you

Terry Breedlove 
Rating:
4.0

I had reserved a dolly but this location did not have a dolly. Also, my contract was not adjusted and when I dropped the truck off at the drop-off location, they contacted me to ask me to return the dolly that I did not receive. In the future, make sure the contract is accurate before the customer leaves to prevent problems later.

Heather Roy 
Rating:
5.0

Customer did not leave a comment.

alex blair 
Rating:
1.0

respect reservation and speed up service

MIKE TREMANTE 
Rating:
2.0

I have been a long-term customer of U-Haul (12 plus rentals) in past couple of years. The online confirmed order had changes at the pickup location. New Drop-off location was in system. Had to provide U-haul individual entire new input to rent truck including credit card. In addition, had to provide verification to rental truck by giving a name & number of an individual to call. U-Haul should know my history and loyalty, you had my credit card and Photo ID. This is a turn-off to continue to use U-Haul if required every-time I rental a truck.

Edward Pickens 
Rating:
2.0

The truck was extremely unreliable. There were constant engine noises and it was not easy to maintain on the road. The lady was nice, however, and was able to cut a deal on the truck because they didn't have the size I wanted. But, I would not use this location again.

Taylor Bowie 
Rating:
5.0

The gentleman that checked us in was very kind and informative.

SANDRA PATCH 
Rating:
5.0

Customer did not leave a comment.

Norma Ankrom 
Rating:
5.0

I think if you have member like her you don't have to do any thing that is what customer coming (best customer service,polite,good attitude)tx

Asma Nassery 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH SMOOT 
Rating:
5.0

Excellent service and customer service is best of the best

jagruti patel 
Rating:
4.0

The receptionist was quite friendly and engaging...

NATE LETTRE 
Rating:
4.0

Customer did not leave a comment.

LELAND KELLY 
Rating:
5.0

I keep going back because your associates are EXCELLENT to deal with I recommend this location to everyone I know. keep it up. Thank you all.

Elvira Valdez 
Rating:
5.0

It was perfect! Thank you.

LOREN BuCEK 
Rating:
3.0

Update your customer service. I work in the hospitality industry and Uhaul's customer service (if you can even call it that) is a joke.

Johanna Rosenberg 
Rating:
5.0

This place is great. Even had a courtesy call to make sure we had the right place based on previous customer experience.

Anson D'Mello 
Rating:
4.0

The office was very small and cramped. But the woman who helped was nice and competent.

N. NICOLE PROWELL 
Rating:
5.0

Customer did not leave a comment.

ANDREW YU 
Rating:
2.0

The location representative was late opening the location. The online check-in doesn't work at this location. I was required to check my own truck.

Michael Adams 
Rating:
4.0

Very friendly and Truck was clean and warm and free of snow

Denise Phillips 
Rating:
3.0

Customer did not leave a comment.

Lowell Thomas 
Rating:
5.0

Customer did not leave a comment.

Anthony Greene 
Rating:
3.0

Customer did not leave a comment.

Emma Pevoar 
Rating:
3.0

Customer did not leave a comment.

DALTON DIAZ 
Rating:
4.0

Newer vehicles maybe instruct drivers of lights in bed and mirror adjustments and tilt on steering wheel.

THOMAS SCHULTE'HORDELHOFF 
Rating:
5.0

Customer did not leave a comment.

Bob Davis 
Rating:
4.0

Customer did not leave a comment.

PAUL BAATZ 
Rating:
5.0

The overall customer service was "outstanding" !

CAROL LEONARD 
Rating:
5.0

Customer did not leave a comment.

KEVENS DORSSAINVIL 
No reviews have been submitted for this location.

Additional Services at this Location

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