Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)

513 reviews

421 Fredericksburg Rd   San Antonio, TX 78201

(210) 731-8557

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(210) 731-8557

421 Fredericksburg Rd
San Antonio, TX 78201

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service

David Beck 
Rating:
5.0

Customer did not leave a comment.

Maxine Steverson 
Rating:
5.0

Strongly recommend ramps for 10 foot trucks. Still recovering from broken foot from falling off back ledge of truck I rented in November. Ledge was slick due to morning fog. I was holding onto the back hand hold at the time. At least abrasion tape should be on the ledge.

Sabra Booth 
Rating:
5.0

Customer did not leave a comment.

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

Robert Lang 
Rating:
5.0

Customer did not leave a comment.

SERGIO HERNAN 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
5.0

Customer did not leave a comment.

MARK TOPHAM 
Rating:
5.0

Customer did not leave a comment.

Selena Garay 
Rating:
5.0

Customer did not leave a comment.

BERTHA GARCIA 
Rating:
5.0

Customer did not leave a comment.

Linda Ramos 
Rating:
5.0

Customer did not leave a comment.

PAMWLA PONS 
Rating:
5.0

Awesome friendly Customer Satisfaction and friendly employees. I would highly recommend U Haul Service to anyone in need.

Arnold Enriquez 
Rating:
5.0

Lovely father/son establishment—super fast and friendly service, and the truck was new and very clean!

Teresa Diaz 
Rating:
5.0

Customer did not leave a comment.

JAMES West 
Rating:
5.0

The customer service representative Lexie at the front desk to this establishment was a tremendous help. She was very kind and sweet. I did have a situation at a location prior but the customer service was so excellent at this location that I didn’t care driving the extra miles for excellent service.

Marisa Flores 
Rating:
5.0

Customer did not leave a comment.

LANA EL-KHAROUF 
Rating:
5.0

Customer did not leave a comment.

Mario Castro 
Rating:
5.0

Everything was excellent, and the people was ready to answer questions and give assistance. Great customer service

ALFONSO RODRIGUEZ 
Rating:
3.0

Difficult location. Need parking.

dirk dearmond 
Rating:
2.0

Customer did not leave a comment.

madeline gibson 
Rating:
5.0

Alexa was so helpful n polite. This first time I rent from this location and believe me it won't be the last, definitely will recommend you to everyone that needs to rent a U-Haul.

Maria Gomez 
Rating:
5.0

Great service and very patient

Tarun Adams 
Rating:
5.0

Good customer service

Adelita Jimenez 
Rating:
1.0

Why am I being charged a month after I rented and being charged extra with no receipt or anything

demitris lino 
Rating:
5.0

Customer did not leave a comment.

Brighton Windham 
Rating:
3.0

Not the nicest location in terms of presentation but the workers were very friendly.

Ernest Berman 
Rating:
5.0

Great service! Friendly staff, helped me get a bigger truck on the spot.

Elisabeth Herrro 
Rating:
5.0

Customer did not leave a comment.

MARIA MEADOWS 
Rating:
4.0

Customer did not leave a comment.

Fred Snyder 
Rating:
5.0

We always come back to this location. Great service all around !

ARMANDO QUINTANA 
Rating:
3.0

Customer did not leave a comment.

Ern Bravo 
Rating:
5.0

Customer did not leave a comment.

Catherine Rodriguez 
Rating:
5.0

Cannot think of anything.

Debra Flores 
Rating:
3.0

Customer did not leave a comment.

Steve Meints 
Rating:
2.0

Customer did not leave a comment.

Amanda Guerra 
Rating:
5.0

Customer did not leave a comment.

Jerel Haley 
Rating:
5.0

The negative is that I didn’t like how the price went up a lot by extending it 1 hour. My safety coverage and rental fee both doubled when I extended by and hour and that doesn’t seem right.

Mark Edwards 
Rating:
1.0

The location had a wallet from the previous renter in it she came and picked up her wallet the next day. Also I got a charge on my account for not bringing the truck back because the people at this facility forgot to check it that I brought it back the same night. Do not rent from this location unless you are monitoring your charges and also take video of the entire truck and mileage because they can not be trusted

ANTONINO TISO 
Rating:
5.0

Customer did not leave a comment.

JOHNNY TIJERINA 
Rating:
5.0

Renting from U-Haul Neighborhood Dealer was an absolute pleasure from beginning to end. I felt like I was family the minute I walked in the door. Thank you for making the beginning and end of moving so pleasant, U-Haul Neighborhood Dealer. We will see you again.

Gideon Rogers 
Rating:
3.0

We dropped the uhaul in the evening around 9 pm so no one was there so we cannot recommend the drop off due to the place did not have enough lighting outside kind of a dark and it did not look safe.

MARY DUARTE 
Rating:
5.0

Customer did not leave a comment.

Torri Hawkins 
Rating:
3.0

Customer did not leave a comment.

Samantha Santos 
Rating:
5.0

Just keep up the good work

ESTEBAN BARRERA 
Rating:
5.0

Friendly service and convenient location

BRADFORD PALMER 
Rating:
3.0

Customer did not leave a comment.

Sean Keenan 
Rating:
5.0

there were many areas with damage that did not have stickers on them.

Ray Cortez 
Rating:
3.0

Website says they are open until 6pm but there was no one there at 5:40pm. Not the best part of town but it was easy to get to and park.

CHRISTINE KAZMIERSKI 
Rating:
5.0

Customer did not leave a comment.

Janie De Luna 
Rating:
5.0

I was very happy with this rental experience. The owners were very nice, helpful and accommodating. The truck was in good condition. There was no hassle.

Melinda Lucas 
Rating:
1.0

Customer did not leave a comment.

Timothy Keithahn 
Rating:
5.0

Customer did not leave a comment.

Josias Mata 
Rating:
5.0

Very friendly and a nice person to work with definitely will help you out.

Gary Daniel 
Rating:
5.0

Excellent service, easy return.

Becky Gonzales 
Rating:
5.0

Very friendly and professional

Dario Davis 
Rating:
5.0

Customer did not leave a comment.

MARQUIS MCMILLAN 
Rating:
3.0

Improve costumer service availability on the weekends and after hours. Equipment didn’t appeared cleaned or well maintained.

Jossary Hernandez 
Rating:
5.0

I thought the truck I rented had a ramp to help in loading and unloading. and one of my family members said they thought only the bigger trucks do I should have asked but would have liked to be informed. Also I thought renting per day meant time you took the truck would be time you had to return next day “24 hours”. I was never informed when I called in to make a reservation

Velma Montemayer 
Rating:
2.0

It was a Sunday and the location was closed. It was next to an auto shop with 2 wrecked cars. The street was under construction and closed. There was only one awkward place for me to park a 15’ truck. It was close to my house but I would choose a bigger store further away as a return if I had it to do again.

Carolyn Thomas 
Rating:
5.0

Customer did not leave a comment.

Heidi Patterson 
Rating:
5.0

Great customer service!!

David Dretke 
Rating:
5.0

Great customer service! Truck was very clean and exactly what I needed. Thank you!!

Victoria Delgado 
Rating:
5.0

Customer did not leave a comment.

Erika Cuauro 
Rating:
5.0

Friendly fast and efficient service

Paul Ingmundson 
Rating:
5.0

Customer did not leave a comment.

Michael Martinez 
Rating:
5.0

Great service

DIEGO UMANA 
Rating:
3.0

Truck left with mess inside.

Veronica Trevino 
Rating:
4.0

The interior was a little dirty with spilled soda

GARON TUCKER 
Rating:
5.0

Customer did not leave a comment.

RYAN QUINTANILLA 
Rating:
5.0

Five stars across the board! The truck was clean and efficient. The customer service was phenomenal! Extremely friendly! Highly recommend!

Stephen Shortland 
Rating:
3.0

More interested in working on automobiles than checking in my rental a day early. Cant say that I would use this site again if it were the last Uhaul dealership in San Antonio.

Scotty Hayes 
Rating:
1.0

it wasn't even an official uhaul location only a distributor. this wasn't made clear during the pickup. there wasn't anywhere to park. the official name of the company/location should have been given so that it was clear where to drop off

Jacob Lopez 
Rating:
5.0

Customer did not leave a comment.

Stephen King 
Rating:
5.0

Customer did not leave a comment.

Jacob Feuerstein 
Rating:
3.0

The only think I would say about this location is to have additional parking.

Alfonso Cordova 
Rating:
3.0

It’s good just the road construction

Roy Hall 
Rating:
5.0

Customer did not leave a comment.

JAMES WARREN 
Rating:
5.0

Antonio is very flexible on renting/returning the rental truck and it was the exact size we needed for our move. Thanks, Jeff Thornell

jEFF THORNELL 
Rating:
5.0

Actually it was a great experience the road is under construction but they did everything they could to make it easy to ingress and egress and friendly as all can be I give them a high rating.

john amendola 
Rating:
5.0

Customer did not leave a comment.

Andrea Armendariz 
Rating:
5.0

Everyone was very friendly and helpful

edgar neri 
Rating:
5.0

Great friendly place..fast service in and out..Will rent in a future here !!Thanks

YEVGENIY VOSTRIKOV 
Rating:
5.0

Customer did not leave a comment.

Richardo Culberson 
Rating:
5.0

Customer did not leave a comment.

judy alvarez 
Rating:
5.0

Customer did not leave a comment.

Renzsy Austin 
Rating:
5.0

Customer did not leave a comment.

Kimberly Olsen 
Rating:
5.0

I had great experience at this location.

Robert Leonard 
Rating:
3.0

The area where the vendor is located, pretty sketchy. The uhaul had a very nasty smell, it looked clean but it did not smell clean. Additionally the location closed at 3pm, which wasn’t made clear on the uhaul location, which resulted in my being charged an additional $20 to have them check the truck in for me on the next day. Additionally, the mobile check in link is very unclear and not as easy to use.

TIFFANI TANNER 
Rating:
4.0

Inform customer of expectations, gas feul, actual mileage rate. Felt like amounts were rounded up and insurance added without informing me.

Juanita Solis 
Rating:
5.0

Customer did not leave a comment.

ELIAS CONTRERAS 
Rating:
5.0

Thanks Antonio

RENZSY AUSTIN 
Rating:
2.0

Have parking available. Very small lot packed with many vehicles. Hard to decide where to park in the street.

JAIME BALTAZAR 
Rating:
5.0

Customer did not leave a comment.

Franklin Nesselhuf 
Rating:
5.0

Customer did not leave a comment.

BRITTANY DANIEL 
Rating:
5.0

Nothing everything was awsome

Angelina Garcia 
Rating:
5.0

Customer did not leave a comment.

ARRAN MARAN 
Rating:
5.0

Customer did not leave a comment.

KELLY KUENSTLER 
Rating:
1.0

Van battery would not hold a charge. Was no other vehicle available and no replacement battery. Had to jump the vehicle every time to get it to run. Disappointing

David Liebel 
Rating:
4.0

The app sucks! It wouldn't take my DL pic!

saber muslim 
No reviews have been submitted for this location.

Additional Services at this Location

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