Great service
David Beck
Customer Reviews for San Antonio Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Strongly recommend ramps for 10 foot trucks. Still recovering from broken foot from falling off back ledge of truck I rented in November. Ledge was slick due to morning fog. I was holding onto the back hand hold at the time. At least abrasion tape should be on the ledge.
Sabra BoothAwesome friendly Customer Satisfaction and friendly employees. I would highly recommend U Haul Service to anyone in need.
Arnold EnriquezLovely father/son establishment—super fast and friendly service, and the truck was new and very clean!
Teresa DiazThe customer service representative Lexie at the front desk to this establishment was a tremendous help. She was very kind and sweet. I did have a situation at a location prior but the customer service was so excellent at this location that I didn’t care driving the extra miles for excellent service.
Marisa FloresEverything was excellent, and the people was ready to answer questions and give assistance. Great customer service
ALFONSO RODRIGUEZDifficult location. Need parking.
dirk dearmondAlexa was so helpful n polite. This first time I rent from this location and believe me it won't be the last, definitely will recommend you to everyone that needs to rent a U-Haul.
Maria GomezGreat service and very patient
Tarun AdamsGood customer service
Adelita JimenezWhy am I being charged a month after I rented and being charged extra with no receipt or anything
demitris linoNot the nicest location in terms of presentation but the workers were very friendly.
Ernest BermanGreat service! Friendly staff, helped me get a bigger truck on the spot.
Elisabeth HerrroWe always come back to this location. Great service all around !
ARMANDO QUINTANACannot think of anything.
Debra FloresThe negative is that I didn’t like how the price went up a lot by extending it 1 hour. My safety coverage and rental fee both doubled when I extended by and hour and that doesn’t seem right.
Mark EdwardsThe location had a wallet from the previous renter in it she came and picked up her wallet the next day. Also I got a charge on my account for not bringing the truck back because the people at this facility forgot to check it that I brought it back the same night. Do not rent from this location unless you are monitoring your charges and also take video of the entire truck and mileage because they can not be trusted
ANTONINO TISORenting from U-Haul Neighborhood Dealer was an absolute pleasure from beginning to end. I felt like I was family the minute I walked in the door. Thank you for making the beginning and end of moving so pleasant, U-Haul Neighborhood Dealer. We will see you again.
Gideon RogersWe dropped the uhaul in the evening around 9 pm so no one was there so we cannot recommend the drop off due to the place did not have enough lighting outside kind of a dark and it did not look safe.
MARY DUARTEJust keep up the good work
ESTEBAN BARRERAFriendly service and convenient location
BRADFORD PALMERthere were many areas with damage that did not have stickers on them.
Ray CortezWebsite says they are open until 6pm but there was no one there at 5:40pm. Not the best part of town but it was easy to get to and park.
CHRISTINE KAZMIERSKII was very happy with this rental experience. The owners were very nice, helpful and accommodating. The truck was in good condition. There was no hassle.
Melinda LucasVery friendly and a nice person to work with definitely will help you out.
Gary DanielExcellent service, easy return.
Becky GonzalesVery friendly and professional
Dario DavisImprove costumer service availability on the weekends and after hours. Equipment didn’t appeared cleaned or well maintained.
Jossary HernandezI thought the truck I rented had a ramp to help in loading and unloading. and one of my family members said they thought only the bigger trucks do I should have asked but would have liked to be informed. Also I thought renting per day meant time you took the truck would be time you had to return next day “24 hours”. I was never informed when I called in to make a reservation
Velma MontemayerIt was a Sunday and the location was closed. It was next to an auto shop with 2 wrecked cars. The street was under construction and closed. There was only one awkward place for me to park a 15’ truck. It was close to my house but I would choose a bigger store further away as a return if I had it to do again.
Carolyn ThomasGreat customer service!!
David DretkeGreat customer service! Truck was very clean and exactly what I needed. Thank you!!
Victoria DelgadoFriendly fast and efficient service
Paul IngmundsonGreat service
DIEGO UMANATruck left with mess inside.
Veronica TrevinoThe interior was a little dirty with spilled soda
GARON TUCKERFive stars across the board! The truck was clean and efficient. The customer service was phenomenal! Extremely friendly! Highly recommend!
Stephen ShortlandMore interested in working on automobiles than checking in my rental a day early. Cant say that I would use this site again if it were the last Uhaul dealership in San Antonio.
Scotty Hayesit wasn't even an official uhaul location only a distributor. this wasn't made clear during the pickup. there wasn't anywhere to park. the official name of the company/location should have been given so that it was clear where to drop off
Jacob LopezThe only think I would say about this location is to have additional parking.
Alfonso CordovaIt’s good just the road construction
Roy HallAntonio is very flexible on renting/returning the rental truck and it was the exact size we needed for our move. Thanks, Jeff Thornell
jEFF THORNELLActually it was a great experience the road is under construction but they did everything they could to make it easy to ingress and egress and friendly as all can be I give them a high rating.
john amendolaEveryone was very friendly and helpful
edgar neriGreat friendly place..fast service in and out..Will rent in a future here !!Thanks
YEVGENIY VOSTRIKOVI had great experience at this location.
Robert LeonardThe area where the vendor is located, pretty sketchy. The uhaul had a very nasty smell, it looked clean but it did not smell clean. Additionally the location closed at 3pm, which wasn’t made clear on the uhaul location, which resulted in my being charged an additional $20 to have them check the truck in for me on the next day. Additionally, the mobile check in link is very unclear and not as easy to use.
TIFFANI TANNERInform customer of expectations, gas feul, actual mileage rate. Felt like amounts were rounded up and insurance added without informing me.
Juanita SolisThanks Antonio
RENZSY AUSTINHave parking available. Very small lot packed with many vehicles. Hard to decide where to park in the street.
JAIME BALTAZARNothing everything was awsome
Angelina GarciaVan battery would not hold a charge. Was no other vehicle available and no replacement battery. Had to jump the vehicle every time to get it to run. Disappointing
David LiebelThe app sucks! It wouldn't take my DL pic!
saber muslim