Customer Reviews for Samuels Automotive LLC
(U-Haul Neighborhood Dealer)

114 reviews

920 Newmark Ave   Coos Bay, OR 97420

(541) 888-2633

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 888-2633

920 Newmark Ave
Coos Bay, OR 97420

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

WESLEY Picotte 
Rating:
5.0

I love neighborhood businesses .... this one did not disappoint ... better service and personality than larger business locations and had offsite parking available to leave my personal vehicle while using the rented vehicle. This is definitely a bonus!

Connie Ford 
Rating:
5.0

Thanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.

Randy Raddatz 
Rating:
5.0

Thanks to U Haul for a easy moving experience using their equipment. Every one I spoke with was very helpful and friendly.

Randy Raddatz 
Rating:
5.0

Great service and went above and beyond

Michael Stappler 
Rating:
4.0

Customer did not leave a comment.

Tracy Golba 
Rating:
2.0

Get rid of the bitchy lady behind the desk

Misty Mackey 
Rating:
3.0

I dropped off in an unattended parking lot across the street from the actual business. I had to call the business to get unloaded. I wasn’t given that info in advance

Wayne Hart 
Rating:
4.0

Customer did not leave a comment.

TRACY Askins 
Rating:
5.0

All was good.

Don Burns 
Rating:
5.0

First time driving a U Haul truck. It was great! Excellent visibility with the side mirrors as well as the backup camera. I am very impressed. Even better than a 32' RV or my SUV car.

Pat gibson 
Rating:
5.0

Not a thing! :)

Amy Sletteland 
Rating:
2.0

Drop-off location was changed. This area is not safe at night.

Stephan Groth 
Rating:
5.0

Customer did not leave a comment.

Luann Edgar 
Rating:
4.0

Customer did not leave a comment.

Luke Rissacher 
Rating:
4.0

Customer did not leave a comment.

Vickie Hennessey 
Rating:
1.0

Customer did not leave a comment.

eric solden 
Rating:
5.0

Customer did not leave a comment.

Dave May 
Rating:
5.0

Customer did not leave a comment.

Alexander Rice 
Rating:
1.0

Was not given location where I made reservation. Should be refunded.

paulette kallo 
Rating:
4.0

Friendly and helpful staff. Location slightly difficult to find and or recognize but not hard.

NORMAN SEASE 
Rating:
5.0

Customer did not leave a comment.

WANDA LORAINE THOMAS 
Rating:
5.0

Customer did not leave a comment.

DAVID HANNON 
Rating:
4.0

the only problem was the windshield wipers just smeared the water and made driving at bite unsafe.

BRUCE ROBERT JACKSON 
Rating:
5.0

Customer did not leave a comment.

Debra Kaiser 
Rating:
3.0

Customer did not leave a comment.

KEITH TERPENEY 
Rating:
5.0

Customer did not leave a comment.

MATHEW MORGAN 
Rating:
3.0

You can tell customers that the location has been closed for vacation and that while they can rent a truck, they will be surprised when the other items selected (utility dolly and furniture pads) will not be found in the truck. And I did not appreciate being on hold for over an hour and then being disconnected. Your lack of service delayed my loading, and subsequently the unloading which required me to extend my move an entire day.

Douglas Hethmon 
Rating:
5.0

Customer did not leave a comment.

Marie Ross 
Rating:
3.0

Customer did not leave a comment.

BILLY EARL CORNELISON 
Rating:
3.0

I rented in Coos Bay, OR for a trip to load goods in Port Orford OR and unload in Ashland OR. I chose theCoos Bay location (60 miles from Port Orford) because it was the closest dealer with a 10 ft truck. I returned in Medford because you offered a discount ($20?) if I did so. At no point was I told that these decisions might result in charges for additional mileage, You should have told me.

WARD WILSON 
Rating:
3.0

Owner was not there

Miranda Hoffman 
Rating:
5.0

Customer did not leave a comment.

JANINE MARIE CARSON 
Rating:
4.0

Customer did not leave a comment.

John Spurlock 
Rating:
5.0

Customer did not leave a comment.

Tyler Akins 
Rating:
5.0

Customer did not leave a comment.

DEBRA SHERWOOD 
Rating:
4.0

Customer did not leave a comment.

Trinity Knight 
Rating:
1.0

I turned my truck rental in through self service; took several pictures through the Uhaul app. Before I left the vehicle Alex opened to back of the truck and I received a clear through the Uhaul app. When reviewing my credit card statement I seen a 25.00 charge from Uhaul, I called and questioned the charges they told me it was for cleaning fees. I disputed the charges and when I asked about them I was shown pictures of the cargo area not being steeped out and grease residue in several locations. I swept out the vehicle and know it was clean when I turned it in; Alex also opened the cargo area before I left and did not say anything at the time; when I asked him about why he didn’t say any thing at that time he said it wasn’t his job to tell me how I should turn the vehicle in; but he certainly had no problem charging me a clean fee afterwards. I took some photos and one of the cargo area but was not able to retrieve after the fact. When questioning the photos I was shown by Uhaul I was certain they were not of the vehicle I turned in. My word against theirs; the 25.00 charge is more of principle; but Uhaul has lost a customer for life; I will never rent from them again when they can submit claims without discussing the charges.

John Hollandsworth 
Rating:
3.0

There is another location in Coos Bay which deals specifically with Uhaul rentals

Janine Jeanes 
Rating:
4.0

No improvements. The automative place was nice, and renting was an easy process. I like their dog. ??

glen haywood 
Rating:
3.0

this location was where we took the van with cockroaches and got another van to use, it was 35 miles away in the opposite direction, the lady that helped us was nice

Ricky Adams 
Rating:
5.0

Service is great, plus it's in my neighborhood which is appreciated.

Gene Anderson 
Rating:
5.0

Nothing everything was awesome!

CASSANDRA ESCOVEDO 
Rating:
3.0

things went smoothly

David Zirkle 
Rating:
3.0

nice truck at a fair price. no complaints on the equipment. friendly service however the uhaul computer wasnt working correctly so took forever to get out the door.

brian laymon 
Rating:
3.0

I think the agent there was new and inexperienced, called to have someone walk him through the check out procedure. He was perfectly nice, just needs time on the job so things go more smoothly.

robert O'dell 
Rating:
2.0

This place is small and primarily a repair facility for cars. Was not what I expected for a UHAUL location. They didn't have boxes, blankets, etc. I had some unused boxes to return for credit. I had to go to another UHAUL location for this.

John Rosander 
Rating:
5.0

Customer did not leave a comment.

JUANITA TOPPING 
Rating:
5.0

Customer did not leave a comment.

Eddi williamson 
Rating:
2.0

Customer did not leave a comment.

Evan Smith 
Rating:
3.0

Customer did not leave a comment.

Jorge Hernandez 
Rating:
4.0

Customer did not leave a comment.

Seth Saxon 
Rating:
5.0

Customer did not leave a comment.

Steven Schneiderman 
Rating:
3.0

Nobody was around had my wife return to finish the drop off procedure.

Patrick Wilke 
Rating:
5.0

Customer did not leave a comment.

David Martin 
Rating:
5.0

Customer did not leave a comment.

Steven Harder 
Rating:
5.0

nothing. just keep up the good work.

jack mullen 
Rating:
4.0

Customer did not leave a comment.

James Smith 
Rating:
5.0

I showed up just as the staff were leaving and the gal took the time to listen to my concerns and talk with me about the process and made sure I was comfortable leaving it there the way I did before she left. Highly recommend this location!!!

Mariah Wilmarth 
Rating:
4.0

Why was I sent to the other drop off location for the truck and another for the trailer? Someone sent me two different drop off locations.

Alfred Parsons 
Rating:
5.0

Customer did not leave a comment.

RAYMOND BELL 
Rating:
5.0

Customer did not leave a comment.

Bryn Putnam 
Rating:
5.0

Excellent, prompt service and very professional. This place gets five stars!

Edward Hodson 
Rating:
5.0

Customer did not leave a comment.

TIM WHITNEY 
Rating:
5.0

Customer did not leave a comment.

jerry mascolo 
Rating:
5.0

I thought the staff where I picked up the dolly was excellent and couldn't have been more helpful.

Robert Smith 
Rating:
5.0

Customer did not leave a comment.

Clarissa Lopez 
Rating:
5.0

I drove almost 2000 miles and didn't have any issues. The truck ran great!

Riki Blohm 
Rating:
5.0

Friendly and helpful service.

Tracy Fadness 
Rating:
5.0

Customer did not leave a comment.

BILLIE BROWN 
Rating:
5.0

Friendly service, good experience.

kathleen hahn 
Rating:
5.0

Crystal provided 2 helpers to help me unload the truck and they were good workers. Thanks Crystal.

Ron Malinowski 
Rating:
4.0

Customer did not leave a comment.

Terry Mendez 
Rating:
4.0

Customer did not leave a comment.

ARMANDO MARTINEZ 
Rating:
5.0

Customer did not leave a comment.

Steve Croy 
Rating:
3.0

This was a very convenient site for us and the cost was very reasonable.

Tom Mitchell 
Rating:
4.0

Excellent service..

debra gray 
Rating:
5.0

Customer did not leave a comment.

david dwyer 
Rating:
2.0

PERSON BEHIND COUNTER HAD NEVER RENTED A UHAUL. KEPT CALLING EMPLOYEE WHO HAD TO LEAVE EARLY FOR HELP. TOOK AN HOUR TO COMPLETE A FIVE MINUTE PROCESS.

CHRISTINE LIOUBENOV 
Rating:
5.0

Customer did not leave a comment.

John Hays 
Rating:
5.0

Nothing. It was Perfect: Friendly, Fast, Easy, Convenient

Jackqui Shearer 
Rating:
3.0

Customer did not leave a comment.

Nicole Pierce 
Rating:
5.0

This was the fastest check-out I have ever experienced with any U-Haul location!!! Proficient, courteous, friendly, fast....all I could ask for! I will definitely steer all my rental business to this location n the future. Thank you!!

Ervin Jones 
Rating:
5.0

Customer did not leave a comment.

DUANE HUBLER 
Rating:
4.0

Customer did not leave a comment.

JAMES BELTON 
Rating:
4.0

They need more supply 10 foot box vans.

JOHN WOLVERTON 
Rating:
5.0

excellent service, helpful with fixing the plug for lights. great job

AGNES PAROLINI 
Rating:
5.0

Overall a great experience, owner helped me hook up my truck to trailer rental, crystal the front desk lady was very friendly and knowledgeable-- rate them highly

DAVID AUGUSTINE 
Rating:
2.0

Customer did not leave a comment.

josiah mcintire 
Rating:
3.0

Upon picking up the truck, there was a rubber hose hanging out of the gas tank, and zero fuel.

ERIC TURNER 
Rating:
5.0

Customer did not leave a comment.

CARRIE SCHMITT 
Rating:
5.0

Fast and professional service - truck in perfect condition for our needs. We would definitely use this service again!

Richard Moell 
Rating:
5.0

Customer did not leave a comment.

RD TOWNSEND 
Rating:
5.0

The people at this location were very nice and helpful. Would absolutely do this again.

MITCHELL BROWN 
Rating:
3.0

Very friendly and helpful...The truck we got was excellent for are needs. I highly recommend them.

Linda Anderson 
Rating:
5.0

Customer did not leave a comment.

Erin Rasberry 
Rating:
5.0

This was the most helpful Uhaul location I've ever worked with!

Shaun Dempsey 
Rating:
4.0

We was unable to get the first month of storage free that is suppose to be applied with a one way rental. I really think that should have been resolved better then it was. Having the storage would really be handy.

richard osborne 
Rating:
5.0

Customer did not leave a comment.

REBECCA VONBEHREN 
Rating:
5.0

Fantastic customer service! Went above and beyond to ensure a great process, start to finish.

MELANIE KAREM 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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