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William A
Customer Reviews for Sams Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented small trailer for 1 day and they charged me $200. SCAM!
Jaroslaw Severything went well
GREGORY AThe whole experience was perfect!
Ryan RThe facility was very helpful to talk with me on the phone. They made sure I was making the correct choice when selecting a truck. I would recommend them all my friend that need to rent truck to move!
david hEasy to work with. Prompt
GREGORY AWent very smoothly. Friendly staff.
GREGORY AConvenient location! Excellent customer service and very friendly place to gas up grab a quick bite or dine in the new restaurant literally connected next to it!! Thank you
Tom WWent equipment- did not end ipmiaing
Patricia MWe didn’t receive a receipt if you can help us with that.
Eric BI was surprised that the return agent didn't even come look at the trailer when I returned it. He just asked if it was left out back.
Brandon DMy bill was $100 more than I expected. Your rates have exceeded my ability to use you again!!
Rochelle TI was overcharged on blankets and fuel. I drove 25 miles and was charged $37 for gas. Also received only half the moving blankets abd was charged for all.
Daniel GPEOPLE THERE ARE NICE. MUCH BETTER THAN TEDS ON HIGHWAY 100.
Rich LThe person who received the vehicle didn’t provide me with quality customer service. He said U-Haul would charge me $25 because the inside of the cargo area wasn’t clean. It was clean. I returned the way I found it. Unfortunately, I was charged a fee. What a rip-off.
alex mNothing I can see from a customer point of view.
Steve RNo drop box I had to drive back the next day to drop off the keys, even though the sign in the front door advertised 24 hour rental.
Christopher BThis location is friendly courteous very helpful and ready to help
Janet LI paid cash for my U-Haul and I put $160 down by the time I was done renting it all I still owed for one day plus my mileage so they collected cash from me at the market for it but you all still charged me the $60 on my card so I paid over what I was supposed to by $60 and it's not being fixed
Mark ABetter customer service, the man at the counter was very apathetic at best.
Kyle BThe person at the site didn't want to drop the trailer for me he said he couldn't leave the store that he was the only one there, I told him I wasn't getting paid to do his job and that since it was on his lot and checked it I guessed I could take it home. At that point he asked me to drive around back and to my surprise another man came out but said he didn't know how to drop it and would I help him. At that point I was so mad I did loosen the hitch from my truck and told him to remove the chains and break cable and to pick the tongue up so I could leave. I'll never go back there and tell friends to steer clear of them as well. VERY DISSATISFIED!!
MIKE LDidn’t first offer to unhitch trailer I’m 71 and in no way could drop the trailer. A person did come but still needed my help. Not very friendly.
Mike LInside of truck was filthy. Dried coffee was splattered everywhere. There was some type of food behind the seat.
Heather RFortunately I checked the tire pressure on the trailer before leaving for my 9 hour trip because one tire was at 14 psi when it should have been 60 psi. This is the reason for the "no" response to the question above about the equipment being well maintained.
Mark GI happend in at a very busy time and the people at Sam's Market put me right through the system.
William ON/A
Tracey MIt would have been nice if there were signs directing me as to where to park and leave the truck however there were other units parked behind the building and it was very easy to find a good place to leave it
Joseph CMake sure drop off information is accurate !
james bWe were sent a text from uhaul with the information for our drop off location along with a link to self return our equipment. We decided after moving on 5/29, we wanted to return our equipment early instead of waiting until the next morning. We followed all instructions in our self return link, and we completed all steps. We then tried finding the key drop box and quickly found out after circling the building several times that there wasn't one. The location was also closed so no one could help us. Uhaul customer support told us this location didn't have self return even though we were given the option and they were showing on our end that the return was complete. Uhaul should absolutely have this fixed so people can not self return to a location that they're not supposed to. This location was far away so we were unable to go back in the morning. We had to leave the keys unlocked in the uhaul and the customer support agent emailed the field manager. It was a disaster and a waste of 45 minutes for us.
Daniel FGreat service. I would go there again even though there are other locations a bit closer to me.
Rebekah MTook time to come out and help show me how to load and hook up car.
Alan REmployees inside were extremely rude.
Srephanie DWhen I braying the item back it was not checked in because they did not know how
Clay HVery easy people to work with
taylor jI got charged an extra $40 because the worker didn’t inspect my vehicle until an hour after I dropped it off.
DAKOTA DEverything was great. Service and workers were friendly.
Michael KVery helpful and customer oriented. Great place to rent from.
rick hWell the receipt said truck was at 1/4 tank of fuel. It was empty. The vehicle was beat up steering wheel was sticky. The vehicles steering was loose and engine ran roughly. This unit had nearly 200,000 miles on it. I would not suggest this site to no one. I have spent a lot of money with u haul and will not be doing that for sometime.
DAVID MI dropped the truck off here with 3/8 tank of gas like I was supposed to, and there was not an ounce of dirt in it anywhere, and when I went to check in the guy took the keys and said thanks but did no check of the truck or anything, nor did I get to sign anything for condition of vehicle. Then I received an email stating I was being charged $76 for gas. $25 cleaning fee, and I totally disagree with this. I have witnesses for the truck and drop off. I wouldn't recommend this place as a drop off unless you want to be charged more money!!!
Tracy BWhen I rented was told it was a one way got there to pick up truck and was told I had to return to same location and would be charged for having to drive it back. There was no dolly or straps to use and blankets just thrown in back was not happy will not rent or recommend that location again
DAN DThe truck was very uncomfortable to drive. Ended up having cramps for 2 days. Way too much expensive.
STEPHAN DOkay for drop off only. Very little inventory.
Douglas WNothing , if its not broken then please don’t try to fix it
ALEXANDER GMusic was blasting. Employee asked for information but mumbled the whole time. Haul sent me to this place which was 30 mins further than the place I indicated for pickup when I placed my order. Haul didn’t tell me about the new location until the day before.
Jay SCharged us for a another full day Bc we were 1 hour late dropping off.
KRISTA HWish the inside of trailer had additional ways to strap in load, instead of just a wall mounted rail. Suggest installing eye hooks on rail for bungees.
Timothy MThe tires were bad on the front, the truck drove terrible and seemed dangerous. The truck was not maintained. I feel it was unsafe
DAWN DEnsure the tires are properly aired.
Caroline HGreat support with picking up the truck.
SEAN R