Customer Reviews for Sams Mail Call
(U-Haul Neighborhood Dealer)

569 reviews

711 W Shaw Av Ste 112   Clovis, CA 93612

(559) 291-1483

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 8:30 am - 12:30 pm

Services at this Location:

Contact Us

(559) 291-1483

711 W Shaw Av Ste 112
Clovis, CA 93612

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 8:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was very pleased with the customer service. It exceeded my expectations. I only wish I could remember the names of the two gentlemen working that morning. They both were very customer focus. This location is my location of choice. FYI I live closer to others but, it is worth the extra dollars for great service.

VALETTE F. 
Rating:
5.0

Both people that help me and my boyfriend were so nice and helpful super friendly. We will be comming back again

CRYSTAL E. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE T. 
Rating:
5.0

Everything went well.

AARON E. 
Rating:
5.0

This is the second time I've rented from this location, both time from different employees and the service was great and friendly. Will be back.

DUANE B. 
Rating:
1.0

Service was awful!! The mail room staff did not acknowledge I was there for 35 minutes. Actually never acknowledged me so I left. There were five people in line and he did not say anything to anyone. I also didn't know I would be charged a $20 fee to return the truck before it was due. Awful experience. Too many unknowns and charges. Totally inconvenient and a hassle.

Jessica J. 
Rating:
5.0

You guys are doing a great job keep it up

JAVIER H. 
Rating:
1.0

When they tell you... you have to have a 2" ball for the hitch. And you call back because you don't have a rench to fit it and corporate say they have one and they must install them self. GUESS WHAT We spent hours looking for the rench! Wasted half the day. So upset 😡

SHIRLEY H. 
Rating:
5.0

Fantastic guys here! They were quick and really helpful!

TONY H. 
Rating:
5.0

Chris, Josh, and Jose were all very helpful. Jose was able to fix my refund due to an understandable error. Overall I had a really great experience and will use this location again for my future move! Thank you!

LIANA S. 
Rating:
1.0

The truck was not at the location they specified it would be at. They also didn't place a dolly like I requested. I had to call the help line multiple times just to get into the truck and to get them to refund the dolly charge.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

The vehicle itself sucked the check engine light came on ten minutes down the road and so did the tire light. Also the prices are stupid high especially with the cost of fuel right now charging over a dollar a mile is just too much. I don't plan on ever using U-Haul again and I've used you guys pretty consistently over the last few years including two cross country moves

DAVID T. 
Rating:
5.0

Quick and simple. Didn't even know it was there!

WHITNEY C. 
Rating:
5.0

Customer did not leave a comment.

THEODORE M. 
Rating:
4.0

Customer did not leave a comment.

CESSAR Y. 
Rating:
5.0

Nice friendly customer service I would definitely recommend to friends and family

NORMA R. 
Rating:
4.0

Customer did not leave a comment.

MARCUS J. 
Rating:
5.0

Customer did not leave a comment.

MARISSA L. 
Rating:
4.0

Customer did not leave a comment.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

TINA R. 
Rating:
5.0

Personnel were very helpful and pleasant to work with.

DENNIS C. 
Rating:
4.0

N/A

DEWITT M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
2.0

They didn't tell me they would charge me a fee if I didn't do the online return. I turned the keys in before i tried to do the online return, I tried to do it but it wouldn't let me upload the pictures I took before I turned the keys in. So I wasn't able to do the return so they tried to charge me a fee. They didn't communicate properly also I wasn't that late returning the van they were still in the office and one lady walked out while I was there. I shouldn't be charged if their online return don't work like it should.

ROSIE N. 
Rating:
5.0

CBD

BONNIE A. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

You did awesome

BETTY G. 
Rating:
5.0

Customer did not leave a comment.

MARGUIS V. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO D. 
Rating:
5.0

This Uhaul location is hands down the best! The people that work there are amazing. Great customer service!

MELINA L. 
Rating:
5.0

Excellent service

Kathleen L. 
Rating:
5.0

I would not change one thing. The experience with the team at this location was absolutely wonderful.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
5.0

Great customer service

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

I don't have any tips on how to improve because the service was so great

Larren M. 
Rating:
5.0

Improve the mobile check in .. the link would not read my location with the allow location turned on .. after several attempts.. I had to return to store next morning

LYDIA V. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

LISA K. 
Rating:
1.0

I drove 11 hours with no A/C from fresno, ca to pheonix, AZ. We (my young children) had to not only deal with over 100 degree weather but the smoke from the fires. The worst experience ever!

ANGEL V. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL V. 
Rating:
4.0

Customer did not leave a comment.

HENRY R. 
Rating:
3.0

Tried to return my truck, but the lock they gave me for the back of the truck wouldnt stay locked.

DISHON C. 
Rating:
5.0

Customer did not leave a comment.

PHUC D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Everything was great, customer service, both employees went above and beyond. I was extremely satisfied.

VAHAG B. 
Rating:
5.0

Customer did not leave a comment.

Karyn R. 
Rating:
3.0

U-Haul was behind the business, but keys were in the front. You have to go around the building to get the keys and walk back around, which is quite a walk considering it's the entire length of half a strip mall.

Daniel P. 
Rating:
5.0

Fast & easy. Put in reservation, picked up, & return was no sweat! Employees were nice & friendly.

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Carlo T. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

RAVINDER S. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO R. 
Rating:
5.0

I have rented from Uhaul for several decades now and Sam's is by far my favorite Uhaul location ever!!

VIVIAN R. 
Rating:
5.0

Customer did not leave a comment.

ANDRES M. 
Rating:
5.0

Great service and fantastic employees 👍

LYNDA M. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA F. 
Rating:
5.0

Customer did not leave a comment.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

TASHAWN F. 
Rating:
5.0

Customer did not leave a comment.

MATILDA S. 
Rating:
5.0

Customer did not leave a comment.

BRAVO O. 
Rating:
5.0

We always use this location

MICHAEL S. 
Rating:
5.0

Professional, friendly staff

GARY H. 
Rating:
4.0

Keep the same level of customer service

robert W. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Great staff!

JOHN A. 
Rating:
5.0

They were an AWESOME BLESSING!

MARYETTA R. 
Rating:
5.0

I've rented Uhaul from other places before and by far this place has kept its vehicles very clean. They are also very organized and friendly. I would highly recommend this place to people. Thank you, Sams Mail Call.

MAI V. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY R. 
Rating:
5.0

These guys are great!

Thomas R. 
Rating:
5.0

Really friendly people.

GREG G. 
Rating:
3.0

Very friendly staff. Very helpful.

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

SERGIO P. 
Rating:
5.0

Very good service thank you for your help

Abel A. 
Rating:
2.0

Communication. Better customer service. Make sure you remember to put equipment your customer pays for in the truck. And also, if you say you're going to reimburse someone, follow through.

Maegan R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Service great all the way around

SHARON P. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Employees are very helpful if you have any questions. I was running a bit late for my trailer pick-up time and they called me to make sure I was still picking it up. And I told them my situation and they completely understood. I picked it up and the employee was very helpful.

ENRIQUE M. 
Rating:
1.0

No one said it was remote access only The phone number asked to enter a code which I searched for in all my paperwork and could not find ! I had to go in the next morning to make sure everything was ok and I complained to the manager and he said it was a corporate phone problem and to take it up w them!

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

DAVINDER P. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD G. 
Rating:
3.0

Customer did not leave a comment.

ARLENE A. 
Rating:
5.0

This location does a great job. Friendly staff. Also, there is a large well lit parking lot in a well patrolled area and my car has been safe there while I had my truck rental. Peace of mind for sure.

VIVIAN R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Professional service.

JEFFREY H. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

It seemed like the radiator leaked out when I stopped for gas, then the next stops were good. Plus the temperature gauge was showing in the middle, so I was feeling better.

Betty M. 
Rating:
3.0

Unable to complete check out online and no answer when calling.

DILLON W. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY A. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
5.0

Good customer service

MARTIN R. 
Rating:
5.0

I used the online check in on the website and was live chatting with a person from the main office, and they were so incredibly rude and not helpful whatsoever

Kathryn W. 
Rating:
4.0

Customer did not leave a comment.

DAVID V. 
Rating:
4.0

Customer did not leave a comment.

FRANCES H. 
No reviews have been submitted for this location.

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