Customer Reviews for Sams Mail Call
(U-Haul Neighborhood Dealer)

991 reviews

711 W Shaw Av Ste 112   Clovis, CA 93612

(559) 291-1483

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: 8:30 am–12:30 pm

Services at this Location:

Contact Us

(559) 291-1483

711 W Shaw Av Ste 112
Clovis, CA 93612

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 8:30 am–4:30 pm
  • Sun: 8:30 am–12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAGOBERTO G 
Rating:
5.0

Great team at willow/shaw

brett m 
Rating:
5.0

This place has excellent service, equipment is clean and well maintained. Will definitely use this place next time i need a rental.

Jorge P 
Rating:
5.0

Awesome staff & Manager.....

Peter G 
Rating:
5.0

Carlos was very friendly

patricia l 
Rating:
5.0

Customer did not leave a comment.

Maricella D 
Rating:
5.0

Excellent service 👍

Paulette T 
Rating:
1.0

I returned the truck two hours after starting the rent and was charged for two days and was charged for two days when I tried calling the location the guy that answered was extremely rude and unprofessional

yaakov n 
Rating:
5.0

easy to get in and out of parking lot, because of shared parking lot of shopping center location.

Stacy H 
Rating:
4.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Great customer service

Kathy D 
Rating:
5.0

Customer did not leave a comment.

Luz M 
Rating:
4.0

Could smell oily fumes in truck cab. It was a high mileage truck from Arizona. Gave me a sore throat over time. Luckily we only had short trips.

Michael M 
Rating:
5.0

I have rented trucks and trailers from this location on four occasions. The staff is helpful and the equipment is in great condition.

Stuart B 
Rating:
4.0

$10 refrigerator dolly rental with rig! should have rented fridge dolly with this location, instead of home depot (>$23 | 4 hours)

jon f 
Rating:
5.0

Customer did not leave a comment.

rodrigo G 
Rating:
5.0

Customer did not leave a comment.

Zachary G 
Rating:
5.0

Customer did not leave a comment.

Peter G 
Rating:
5.0

The staff is fantastic they keep things moving give me when you’re really busy thank you

enrique f 
Rating:
5.0

Customer did not leave a comment.

enrique f 
Rating:
5.0

Customer did not leave a comment.

enrique f 
Rating:
5.0

Everyone was friendly and very helpful. Best U-haul team in town hands down.

Michael h 
Rating:
5.0

Customer did not leave a comment.

luke n 
Rating:
5.0

Everything went very smoothly. No improvements necessary.

Gary G 
Rating:
5.0

Customer did not leave a comment.

roland g 
Rating:
5.0

I was going through the process in the app to return the vehicle I rented, and got all the way to where I needed to take pictures of the inside & outside, and after clicking on the “show example” button I wasn’t able to get back to where I was in the returning the rental process. It literally exited me out of the entire process & I have been sitting here for 45 mintues or so trying to get back in, but it won’t let me. I understand that there was a fee if I didn’t go through this return process, but I’m hoping you guys will understand that it was an app problem, and not an unwillingness to return the rental properly problem, so I’m hoping you will not charge me extra for this inconvenience. Thank you.

JORDAN B 
Rating:
5.0

Customer did not leave a comment.

roland g 
Rating:
5.0

I have to give credit where it's due – the staff really knows how to handle their customers' needs. From the moment I walked in, their friendly demeanor and helpful attitude immediately put me at ease. They guided me through the rental process with such finesse, making sure everything fit just right. And let me tell you, the way they expertly hooked up the truck left me feeling impressed and strangely excited. Their attention to detail and willingness to go the extra mile made for an experience I won't soon forget. Cheers to the staff, for knowing just how to satisfy your customers' desires.

Alexander E 
Rating:
5.0

Smoothest transition into a new home I've ever experienced because of uhaul. Very polite and friendly staff, answered every question and made things very plain to understand. I would highly recommend this branch and this company to anyone needing this type of service. I am very happy with the service and equipment from uhaul.

Timothy G 
Rating:
4.0

Customer did not leave a comment.

Hesh G 
Rating:
4.0

Customer did not leave a comment.

Jolene M 
Rating:
1.0

Terrible customer service rude and unprofessional called me and attempted to charge me overage for being late when I returned the truck before it was due refused to give me a paper receipt and stormed out of office when questioned

Eusebio G 
Rating:
1.0

Young female attendee was one unhappy one, extremely rude and gave us very minimum information or when we provide our contact info and zip code, she rolled her eyes and gave us attitude. She didn’t catch our contact info twice and made remarks such as you didn’t say that correct for the first time! (Why does she think we make mistake our phone # and zip code). She suggested to return the rental truck before 4, so we came back to the store 3, only to find out the location was closed at 12:30. She didn’t mentioned anything about closing time nor additional fee of $20 would apply if we do self check out. My name was spelled wrong, which the first attendee said would fix it, but didn’t. I would never suggest any of my friends to use uhaul or use U-Haul service ever again.

hironi i 
Rating:
2.0

Train staff in customer service edict.

yancy p 
Rating:
5.0

N/a

enrique f 
Rating:
5.0

Great customer service they went above and beyond to assist me.

ALEJANDRO Q 
Rating:
5.0

Very friendly and helpful.

burt b 
Rating:
5.0

Customer did not leave a comment.

Sor Y 
Rating:
5.0

Fast and efficient

John W 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
4.0

Customer did not leave a comment.

Denice H 
Rating:
5.0

I am so grateful that U-Haul USA took care of my emergency issue. My truck started overheating and I was stuck 100 miles from home. U-Haul could have charged me exorbitant fees for not returning my trailer to the point of origination. They recognized that my emergency left me unable to do that, so they bent the rules for me and accepted the trailer back at the remote location. To top it off they had the cheapest rates by far. I can easily say I am a lifetime customer now.

Michael P 
Rating:
3.0

Customer did not leave a comment.

David R 
Rating:
5.0

Keep doing what you’re doing.

Stuart B 
Rating:
5.0

Excellent service

Noreen H 
Rating:
1.0

the hitch lights on trailer worked half the time while driving. I made the attendant who was hooking up the trailer aware of the lights, and he said "good enough, your all set to go" also, I showed that a tire was low and was told, "there is a service station just down the road". shortly after putting air in tire, it was low again. the location was closed and since i needed the trailer for a certain time, I had no choice but to stop before and after each load to air the bad tire, not to risk being stranded on the side of the road with a load. I was so tired of stopping for air and worrying about will it go flat while driving, i parked it and did not finish the job i was hired to do. I had to give back the deposit of $250 and lost the job as well. the next morning before i was to return the trailer, the tire was completely flat and had no way of airing the tire at my home. I removed the tire from the trailer, drove it to a service station, aired the tire, put the tire back on the trailer, drove to the location just in time to park the trailer with yet again, a flat tire. the next day when the location was open, and must have realized the trailer was returned with a flat tire, not a single call, email or text to see how my rental went and to ask about the flat tire and bad equipment. so to sum up everything: bad service, horrible equipment, lost $250 in work, and stressed the entire time worrying if uhaul equipment would leave me stranded. NO, I WOULD NOT RENT FROM UHAUL EVER AGAIN, OR RECCOMENT UHAUL FOR ANY THING

james m 
Rating:
5.0

Customer did not leave a comment.

ron n 
Rating:
5.0

Customer did not leave a comment.

Eulalia J 
Rating:
5.0

Very friendly people that I dealt with very excellent conduct also very professional

CASSANDRA R 
Rating:
4.0

Customer did not leave a comment.

RICHARD G 
Rating:
1.0

Was charged for scratches that were already there.

elizabeth m 
Rating:
5.0

Customer did not leave a comment.

MARK M 
Rating:
5.0

Show up earlier than your scheduled time

Kyle H 
Rating:
5.0

The staff there is so welcoming very professional and make things very easy

enrique f 
Rating:
5.0

Very nice freindly and helpful people at this location. Have rented there before and the staffs freindliness and helpfulness, as well as the location convenience, is why I rented there again.

RONALD H 
Rating:
5.0

Customer did not leave a comment.

tera h 
Rating:
3.0

The personnel were very helpful and friendly. I have used this location for pick up and drop off before and used it again because of the convenience of the location but also the personnel

Ron H 
Rating:
5.0

Customer did not leave a comment.

JOE A 
Rating:
5.0

The staff is always friendly, and helpful. Thank you; you are appreciated. Ken

ken l 
Rating:
2.0

Attitude problem they need to be nice

MANTEJ S 
Rating:
4.0

Customer did not leave a comment.

susana l 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Allan M 
Rating:
5.0

Customer did not leave a comment.

Juan P 
Rating:
3.0

I washed the truck out with the hose before bringing it back. Not sure how i got charged the cleaning fee. The lady at the front desk was very helpful and nice though.

Ernest O 
Rating:
5.0

Customer did not leave a comment.

Kiki G 
Rating:
5.0

Customer did not leave a comment.

BILL C 
Rating:
3.0

Customer did not leave a comment.

PETER B 
Rating:
5.0

Nothing customer service was great.

mike l 
Rating:
5.0

Well I called cause I was going to be late and the said ok that fine just leave it out back. They still changed me 20 fee. I was stuck in traffic too

RAMIRO P 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Great service !!!

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

Laura B 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
4.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Customer did not leave a comment.

James R 
Rating:
4.0

Customer did not leave a comment.

kenneth h 
Rating:
5.0

Customer did not leave a comment.

Diana V 
Rating:
3.0

On the website the price was about $50, the price total was $72.00. I like consistency.

Daniel E 
Rating:
5.0

great customer service

Yervand H 
Rating:
2.0

My requested equipment wasn't loaded which was a really big deal for a before hours pickup and cross state move

Aryk A 
Rating:
2.0

MAINTAINING the upkeep of vehicle EQUIPMENT properly will reassure the SAFETY of patrons

Marlinda B 
Rating:
5.0

People were efficient and very nice.

ROBERT C 
Rating:
3.0

Customer did not leave a comment.

david s 
Rating:
4.0

They need more help to avoid wait time! One guy was doing his best to take care of 3 people at the same time!

Mark W 
Rating:
5.0

Nothing great staff at this location.

ADDI O 
Rating:
1.0

Worst experience ever, was called and harassed by a Louis saying I had caused damage to vehicle, he was extremely rude and laughed at myself and my daughter when we tried to find out what he was even talking about. Was waiting from the call from his regional manager and that never happened, Sam's in Clovis CA, worst nightmare ever!

Irma T 
Rating:
5.0

Everything went well. Thank you.

Thomas V 
Rating:
4.0

Customer did not leave a comment.

Tansi C 
Rating:
4.0

Customer did not leave a comment.

John E 
Rating:
5.0

Keep up the great work!🤗

Davilynn K 
Rating:
3.0

Customer did not leave a comment.

Karen I 
Rating:
5.0

Customer did not leave a comment.

enrique f 
Rating:
5.0

Not much it went pretty smooth the whole way

Mark H 
Rating:
5.0

N/A

john s 
Rating:
5.0

Simple, fast and punctual

BRANDON E 
Rating:
5.0

Customer did not leave a comment.

jemal P 
Rating:
5.0

Customer did not leave a comment.

Geoffrey s 
Rating:
5.0

Customer services are phenomenal. The staff really set my worries to ease with friendly attention and knowledgeable people working. My go to for future needs.I promise you won't be disappointed.

enrique f 
Rating:
5.0

Customer did not leave a comment.

Diana B 
No reviews have been submitted for this location.

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