Customer Reviews for Sams Auto
(U-Haul Neighborhood Dealer)

507 reviews

37 Kenoza Ave   Haverhill, MA 01830

(978) 521-9839

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 521-9839

37 Kenoza Ave
Haverhill, MA 01830

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Melissa lopilto 
Rating:
4.0

Customer did not leave a comment.

SAUL SANTIAGO 
Rating:
5.0

I recommend it to the 💯 thank you for existing UHAUL ❤️.

norys marinez 
Rating:
4.0

Nothing

Patrick Holroyd 
Rating:
3.0

Van wasn't clean as it should have been. Returned the van the same day but after the reserved time. Was charged for a second day of rental when I had it less than a full day

Steven Powell 
Rating:
1.0

Customer did not leave a comment.

INOCENCIO GERVACIO 
Rating:
5.0

Customer did not leave a comment.

Marco Mazza 
Rating:
5.0

Customer did not leave a comment.

Elissa Dawson 
Rating:
5.0

Customer did not leave a comment.

Victoria Pena 
Rating:
5.0

Customer did not leave a comment.

MOHANNAD ENBEH 
Rating:
4.0

Customer did not leave a comment.

Mirko Ciurlizza 
Rating:
5.0

Customer did not leave a comment.

KAITLIN RIGHT 
Rating:
1.0

The man at the store, for my return of the U-Haul truck was very pushy and told me to come back for my money that I I do not drive for therefore, that was very inconvenient for me. Now I have to find a ride to get what money is owed to me like I said he was very pushy. I said I needed the money that I was owed he said, come back tomorrow, but that’s not as easy, rude, rude and it’s three days later I’m still not there to get the money that is owed to me

Tracy Reynolds 
Rating:
5.0

Customer did not leave a comment.

Peter Brown 
Rating:
5.0

Customer did not leave a comment.

Kurt Kunze 
Rating:
5.0

Rented here before and had a great experience and the second time was the same I can’t say as much for another U-Haul place in Haverhill Will definitely rent again and recommend Sams Auto

perry marathas 
Rating:
5.0

Efficient and reliable U-Haul rental experience. Clean vehicles, friendly staff, and seamless process. Highly recommend for any moving needs.

Abdul Dib 
Rating:
2.0

Sams Auto seemed to take my request for a U-Haul as an inconvenience for them. They didn't mention the possibility of a dolly rental until I was about to leave and offered almost no help getting my car onto the auto-trailer. Once my car was on the trailer they were indifferent to the fact that none of the car doors would then open more than 6 inches because the trailer's wheel wells blocked them. So I had to climb out the car window, crack the door and reach in to close the window and then reach further with a stick to poke the ignition button to turn the car off. Definitely not customer service oriented.

Shepard Collins 
Rating:
5.0

The people were very accommodating and great to deal with at Sams Auto, will recommend them to anyone that needs a truck to move

Keri Robertson 
Rating:
5.0

I was pretty last minute and Sam's Auto was very accommodating. Very happy with my experience

Donna Morgan 
Rating:
5.0

Customer did not leave a comment.

SHANNON CASEY 
Rating:
5.0

Nice and helpful staff.

Robert McKersie 
Rating:
5.0

Customer did not leave a comment.

Donna Beaulieu 
Rating:
5.0

The lady at the desk help me thoroughly. I been going to Sam's to rent uhaul s over 20 years and they are OUTSTANDING SERVICE. THANK YOU SAMS

LINDA ROSE 
Rating:
4.0

Customer did not leave a comment.

Patricia Pearson 
Rating:
3.0

Customer did not leave a comment.

Jonathan Hayes 
Rating:
5.0

Customer did not leave a comment.

Cierra Audifre 
Rating:
5.0

They charged me 124 dollars because I didn't enter it with the amount of gasoline I had ⛽️ but with 50 dollars it came and went from where it was, that's not it 😔 it's fair 124 dollars for a quarter of gasoline

Angel Heredia 
Rating:
5.0

Customer did not leave a comment.

Anthony mendez 
Rating:
2.0

Customer did not leave a comment.

Gregory Grugnale 
Rating:
4.0

Customer did not leave a comment.

marlecta delgado 
Rating:
5.0

Customer did not leave a comment.

Masud golshadi 
Rating:
5.0

Customer did not leave a comment.

miguel gonzalez 
Rating:
3.0

Charged for additional Gas when In reality I returned the vehicle with more Gas than when I picked it up.

Edwardo Rosado 
Rating:
3.0

Customer did not leave a comment.

RACHEL ANN AUSTIN 
Rating:
5.0

The services were just on point

john joloba 
Rating:
5.0

Customer did not leave a comment.

BONNIE JAMESON 
Rating:
3.0

Sam was a little rude and very uptight. Treated his employee like dirt.

trevor lachappeelle 
Rating:
2.0

Charged for 2 days had the truck back on time but took them a 1/2 hr to check it in because they were busy Check engine light was on and had a problem with brakes this vehicle was a disgrace

Michael Dugan 
Rating:
5.0

Overall a great experience!!

Kimberly Tardiff 
Rating:
5.0

GreT customer service and that's always key to a great company

Robert Sewell 
Rating:
1.0

Customer did not leave a comment.

CHINMAYI RASAL 
Rating:
3.0

I tried reserving a 15' truck through UHaul twice, the first time it was changed to a pickup truck after my reservation was complete by UHaul without telling me. The second time I got a 15' truck at this location for 6:30am pickup using my phone. When I arrived at 6:30am and tried to get the truck I got a notice that the truck would be hand delivered at 8am when the location opened. I had to drive home and come back again at 8am, it was 8:30am by the time I got the truck completely screwing up my move.

SCOTT JONES 
Rating:
2.0

U-Haul customer service booked me for a time before the location opened, and was told to wait. The location also required that I return the truck much earlier than I was told by U-Haul customer service.

Michael Schultz 
Rating:
1.0

Rental pick-up given to my son and me with a QUARTER tank of gas. We drove a total of 50 miles. Put in 5 gallons of gas to bring the tank back to a QUARTER. When we brought the truck back, told agent ("Kristin") we had put gas in, she affirmed everything OK. Learned when I checked the invoice on line (and my credit card number) there were 2 charges: $84.17 (correct amount for the total rental) and another charge of $119.93. ???? Called--Kristin told me it was the charge for gas since I had started with a full tank. BALONEY. My son and I will both swear we had only a QUARTER tank to start. Kristin did not do her job and check the truck before we left. If I do not receive a refund, IMMEDIATELY, of $119.93, I will (1) ask for a hold on both charges from my credit card company and (2) file a consumer fraud claim with the MassAG (Consumer Fraud Dept) against U-Haul, the gas station, and Kristin. This is felony theft. Also, Kristin's treatment of me will lead to a second complaint to the AG for age discrimination: I am 77. Go ahead and publish this---if you have the guts.

Richard Taylor 
Rating:
1.0

Truck was dirty. They told us at pick us they didn’t have the moving equipment ordered was not available which made the moving extremely more difficult and they could have called us as we made the reservation a few days prior. They charged us $90 for leaving a plastic that we put on the floor because the truck button was disgusting and because the blankets were not folded which we were never told we had to fold them. The guy was extremely rude and never let me talk. Would never recommend that place. Very bad

Amelie Gagnon 
Rating:
5.0

I was so pleased with their services . I am excited and will always recommend your company.

edward ndama 
Rating:
3.0

Customer did not leave a comment.

Glen Howland 
Rating:
5.0

Customer did not leave a comment.

SIGFREDO ORTEGA 
Rating:
5.0

been using this location for a long time the customer service is amazing.

JOSEPH BLAIR 
Rating:
5.0

Sams Auto was perfect in terms of ease of access, friendliness, and cleanliness. The people there were extremely friendly and chill. They answered all my questions and was able to get me going quickly. It means a lot considering moving is a pain in the ass and having the uhaul rental process go smoothly helps. I will 100% recommend them to anyone I know that needs to rent a uhaul.

Tan Nguyen 
Rating:
5.0

Nothing, everything was better than expected!

Charles Pouliot 
Rating:
4.0

Staff were extremely helpful and courteous

Marcella Stephens 
Rating:
4.0

When I returned the truck the guy working was VERY rude. I asked for help parking the truck. The trucks are parked like sardines and I was not about to hit the other trucks. I tried with no luck. I was panicking so I called my husband to come help me. The guy was so annoyed with me that he came over yelling at me in Spanish to get out. It took him a good 5-7 minutes to get the truck parked. When I asked if I needed to do anything he continued to be annoyed with me swinging his arms and saying something in Spanish. I was then charged for fuel after I had already refueled before returning the truck.

Jenn Turner 
Rating:
5.0

Customer did not leave a comment.

María Rivera 
Rating:
5.0

Customer did not leave a comment.

KARL INGALLS 
Rating:
5.0

Customer did not leave a comment.

WILLIAM CHASE 
Rating:
5.0

Customer did not leave a comment.

Zoraida Huertas 
Rating:
5.0

Quickly and good service I'm totally recommended Everything was excellent 👌

saravia geovanni 
Rating:
5.0

Better service

nathaly hernandez 
Rating:
5.0

Customer did not leave a comment.

Pattrycia Fernandez 
Rating:
5.0

Nothing needed improvement, staff were friendly, prices were reasonable and location was good. Would use them again if I needed a truck.

Dyanne Hector Jackson 
Rating:
5.0

Thank you for everything you have always been good to us

donald larivere 
Rating:
5.0

Cleanest U-Haul I've ever rented!! Great service too

Domenica Giordano 
Rating:
5.0

They were great communicated great, listened and make sure I was all satisfied

PAULA KAMON 
Rating:
5.0

Customer did not leave a comment.

Nathaly Hernandez 
Rating:
5.0

Thanks 👍

donald larivere 
Rating:
5.0

Customer did not leave a comment.

Mark Antonucci 
Rating:
5.0

The staff was very friendly and helpful. Will go there again.

Christina Carrillo 
Rating:
5.0

Customer did not leave a comment.

Richard Cavanaugh 
Rating:
4.0

Customer did not leave a comment.

Doreen Banaszak 
Rating:
3.0

Gas attendant filled up my tank after I told him I'd handle it, resulting in about $30 extra gas in the truck.

Chase Bianchi 
Rating:
5.0

Super friendly, helpful and very clean fleet!

Megan Donahue 
Rating:
5.0

Customer did not leave a comment.

james malette 
Rating:
5.0

Always available

Karen Floyd 
Rating:
1.0

Owner was very rude and almost hit me with a truck as he was backing up.

Michelle Ortiz 
Rating:
5.0

Customer did not leave a comment.

vicky spinner 
Rating:
5.0

Customer did not leave a comment.

Paula Newberry 
Rating:
5.0

Customer did not leave a comment.

edward wilbraham 
Rating:
5.0

Customer did not leave a comment.

Carol Dulong 
Rating:
5.0

Customer did not leave a comment.

Michelle Gill 
Rating:
5.0

Customer did not leave a comment.

KARL INGALLS 
Rating:
5.0

Nothing. Staff was great. Aisha was awesome

jim craig 
Rating:
5.0

Excellent customer service.

Glenn Dansker 
Rating:
4.0

The truck was with out gas and I putting $40.00 gasoline and didn't get it back and in the truck was fast food trash , And when I went to return the truck they want me to pay again . When I paid it in the morning.

Luisa RUIZ 
Rating:
5.0

Sam and Kristen do an Excellent job and Aasha too

donald larivere 
Rating:
5.0

Fast, friendly people, easy to use

Patricia O'malley 
Rating:
5.0

The lady that helped me was amazing and friendly.

Luz Marin 
Rating:
5.0

Customer did not leave a comment.

Michelle Demonceau 
Rating:
5.0

Customer did not leave a comment.

Jane MacArthur 
Rating:
1.0

Just a weird spot parking terrible sorta old school feeling great truck dude was nice

JAMIE GALVIN 
Rating:
5.0

donaldlarivire@gmail.com Sam's U-Haul was excellent.... always there when you need them... Tremendous Service.....

Don LaRiverie 
Rating:
3.0

be sure to check equipment before renting it out. This trailer had a brake issue and was not noticed until I drove 2 hr.

Jose Vega 
Rating:
3.0

Customer did not leave a comment.

indra cruz 
Rating:
5.0

Excelente servicio! Thanks ☺️

Margarita Ortiz de vazquez 
Rating:
5.0

Very friendly employees. They were able to answer all of my questions. This location is definitely going to be on the top of my list in the future!

William York 
Rating:
5.0

Customer did not leave a comment.

Joseph Wood 
Rating:
4.0

Customer did not leave a comment.

Clifford Chianie Law 
Rating:
5.0

Customer did not leave a comment.

Tanya King 
Rating:
5.0

Thanks again for the service j

DONALD Lariviere 
No reviews have been submitted for this location.

Additional Services at this Location

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