Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good Experience on my Movement from North Carolina to Moody Alabama
The Truck was Clean and in good mechanical condition.
Paulino V.
Rating:
5.0
Customer did not leave a comment.
ROSSEL S.
Rating:
5.0
Customer did not leave a comment.
Ariel M.
Rating:
5.0
Customer did not leave a comment.
Leon R.
Rating:
5.0
Dont promise me a truck in a certain date and then
rent it someone else. I made my reservations 3 weeks ahead of time. Then I had to drive to another town 30 minutes away, then it took me 3 hours to finally get them contract signed because of a computer glich. All people I talked to were very nice but I talked to 6 different people to get to the final supervisor for truck rentals. She was perfect. Knowledgable, and compensated me for the troubles. Tough, long day!
Graham Scott J.
Rating:
5.0
Great customer service. I appreciate having this location, very close to where I live. We rented the 10" truck, and they were very accommodating when it came to returning the truck.
Hannah S.
Rating:
5.0
Customer did not leave a comment.
Jean W.
Rating:
4.0
Customer did not leave a comment.
WENDY W.
Rating:
4.0
Allow online check in. Still had to go inside.
Gregory D.
Rating:
2.0
Customer did not leave a comment.
Robert B.
Rating:
5.0
Customer did not leave a comment.
ALEXANDER B.
Rating:
5.0
N/A
ESAUE D.
Rating:
1.0
I was very disappointed I tried to rent the truck using my card the lady said it wouldn't go thru so I had to use cash gave her 100 dollars get the keys goes to the truck the check engine light was on I told the lady she said it was fine after that they charge my card 47.97 for the uhaul so I called the lady back she said it was a mistake and that they was gonna refund me when I brought the truck back I returns the truck expecting to get Metra money back they took and was told its not there problem it's all on uhaul so the money I was expecting to get back was suppose to befor a hotel room for me and my kids they obviously didn't care and said I had to wait for uhaul to give me my money back which cause me and my kids to have to sleep in my car in a hotel parking lot and that's where I'm at now so this definitely wasn't a good experience
ROCKY R.
Rating:
2.0
Customer did not leave a comment.
Dorian W.
Rating:
5.0
Customer did not leave a comment.
ROSSEL S.
Rating:
4.0
Customer did not leave a comment.
FRANCISCO G.
Rating:
5.0
Customer did not leave a comment.
JAMES O.
Rating:
3.0
Have the Uhaul ready. The woman I spoke with stated it would be ready upon opening, but the staff was late and the van hadn't been inspected. Luckily, I was still able to meet my timeline, but it was a 30-minute endeavour that didn't need to happen.
Jonathan B.
Rating:
3.0
Quicker service
CHARLIE O.
Rating:
5.0
Customer did not leave a comment.
Francisco Jaime V.
Rating:
4.0
Customer did not leave a comment.
COREYLAVAUGHN G.
Rating:
1.0
Customer did not leave a comment.
Jamille W.
Rating:
5.0
I can not think of a thing!
susan L.
Rating:
5.0
Customer did not leave a comment.
ESAUE D.
Rating:
5.0
Customer did not leave a comment.
Mike U.
Rating:
5.0
Customer did not leave a comment.
ROSSEL S.
Rating:
5.0
It was a very great and convenient experience
Josh P.
Rating:
5.0
Customer did not leave a comment.
India J.
Rating:
5.0
Customer did not leave a comment.
SHERITTA K.
Rating:
5.0
Customer did not leave a comment.
Michael H.
Rating:
5.0
Customer did not leave a comment.
PAMELA B.
Rating:
5.0
Customer did not leave a comment.
Brenna P.
Rating:
2.0
Customer did not leave a comment.
Thomas C.
Rating:
5.0
I opted for outside pickup so I wouldn't have to go into the establishment due to covid-29. When I got there it took about 15 minutes to get everything situated on my phone to rent it. Then I had to go inside to get the key. There should be a lock box on the trucks for curbside pickup.
Natalie T.
Rating:
5.0
Customer did not leave a comment.
Valerie J.
Rating:
5.0
Customer did not leave a comment.
VIRGINIA L.
Rating:
5.0
Customer did not leave a comment.
Virginia L.
Rating:
5.0
Always happy to visit his office. He remembers me every time and helps in any way possible!
Marlene S.
Rating:
5.0
Customer did not leave a comment.
VIRGINIA L.
Rating:
5.0
Customer did not leave a comment.
Nelson B.
Rating:
4.0
It is good
Jerry C.
Rating:
5.0
Customer did not leave a comment.
Teresa K.
Rating:
5.0
Customer did not leave a comment.
don F.
Rating:
5.0
Customer did not leave a comment.
terry lynm W.
Rating:
4.0
Customer did not leave a comment.
Bobbie A.
Rating:
5.0
Friendly and excellent service at this location!
richard H.
Rating:
5.0
Customer did not leave a comment.
Robert S.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
There was a $100 deposit when you use cash. That was not mentioned when I booked online. Also, there was quite a wait even though I completed the check in on line.
Dawn E.
Rating:
5.0
Customer did not leave a comment.
Curt W.
Rating:
4.0
Dropped off on Sunday. No interaction.
justin H.
Rating:
3.0
Customer did not leave a comment.
Barbara P.
Rating:
3.0
WAS CHARGED TWICE FOR RENTAL
LARRY B.
Rating:
1.0
They cancelled my reservation and I had to call the 800 number. It took me over an hour to get things straight out. when I return the truck it was closed and I had to call the 800 number. It took me to Monday afternoon to get everything done.
Vernise M.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Outstanding service the Gentleman that hooked up the 6 x 12 trailer. Told me step by step how he was hooking it up. So if I had to unhook the trailer I could hook it back correctly. While using the trailer I did unhook. With that said I was able to hook it back up correctly. Will use this dealer for next rental.
Stanley J.
Rating:
3.0
Customer did not leave a comment.
Kyla C.
Rating:
5.0
Customer did not leave a comment.
elizabeth I.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
1.0
The truck rented was in bad need of an alignment. It had a bad shake in window as well as the entire truck. The truck had not been cleaned out and had half smoked cigarettes in ashe tray. Not a good experience at all.
Tory G.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Customer did not leave a comment.
Steven W.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Make sure trucks are well maintained and clean which mine wasn't.
Sidney O.
Rating:
5.0
Customer did not leave a comment.
Anthony C.
Rating:
5.0
Great customer service
Minon W.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
martha W.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
janice W.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Figure how how to charge people the proper amount. I still have not received an email with the final total after what appears to be a "bait and switch" tactic used by the company. I need to hear from someone in corporate to explain why this happened and how U-haul could not fix the problem YET to my satisfaction. This is turning into a horrible experience and most likely I will never use nor recommend use of U-Haul ever again.
