Customer Reviews for Samps Automotive
(U-Haul Neighborhood Dealer)

890 reviews

2800 Stone Cir Dr   Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

(937) 440-1548

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 440-1548

2800 Stone Cir Dr
Troy, OH 45373
(75 to 25-A head N then Left on Stone Circle)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tanner Herman 
Rating:
5.0

Customer did not leave a comment.

Charles Wivell 
Rating:
5.0

Easy reservation, easy drop off. No miss no fuss

Leslie Routson 
Rating:
5.0

Customer did not leave a comment.

Derick Sparks 
Rating:
5.0

Customer did not leave a comment.

Greg Merrick 
Rating:
5.0

Efficient and friendly front office.

JENNIFER POSTLEWAITE 
Rating:
5.0

Great service thank you !

Tammy Carter 
Rating:
5.0

Customer did not leave a comment.

JB Fritz 
Rating:
4.0

Great efficient desk. This particular truck needs a little more cleaning of the cup holder area. The passenger door not closing easily.

JENNIFER POSTLEWAITE 
Rating:
5.0

Only complaint is when I got final bill I was charged some type of insurance fee of $15. I was not told about. We were asked if we wanted to purchase any insurance for if our items got damaged and we declined that offer.

Angela Baker 
Rating:
5.0

Great customer service

TAMMY CARTER 
Rating:
5.0

Customer did not leave a comment.

Ken Jones 
Rating:
5.0

Easy to work with, friendly, no problems went well

Mark Pleiman 
Rating:
5.0

Friendly people. Explained how to use equipment. Very efficient pickup process

Richard Trucksis 
Rating:
5.0

Customer did not leave a comment.

Maurice Witt 
Rating:
5.0

Great customer service...

Sam Stevens 
Rating:
5.0

Quick, easy, friendly service.

John Schneider 
Rating:
3.0

I would prefer if they'd inspect the truck while I am standing there, versus having me give them the key and they will "do it later". Most people/places are honest, but a few times over the years when renting vehicles there was shadiness, so I get nervous. Having to take photos and videos of everything for proof is annoying.

Lance Francis 
Rating:
5.0

Customer did not leave a comment.

Corey Brand 
Rating:
5.0

Excellent service !!

TAMMY CARTER 
Rating:
5.0

Samps is always great and dependable. It’s the only place I get my Uhauls.

MARK GAUSEL 
Rating:
5.0

Customer did not leave a comment.

Daniel Righi 
Rating:
1.0

he didn’t tell me any information regarding the truck or charges. so i had complications with an extra charge at the drop off location

Linasia Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Herman 
Rating:
5.0

Great service

TAMMY CARTER 
Rating:
5.0

Professional and personal service. No question, I will be back. Blair

Blair Jackson 
Rating:
5.0

Customer did not leave a comment.

Chris Chapman 
Rating:
5.0

Customer did not leave a comment.

Monique Moye 
Rating:
1.0

We didn't receive any moving equipment that we paid for and We were unable to move our possessions

Jeffrey Rumbaugh 
Rating:
5.0

The customer service was absolutely awesome.

Karen Jones 
Rating:
5.0

The attendant is very helpful and had everything ready to go when I arrive.

Maurice Witt 
Rating:
5.0

Customer did not leave a comment.

Matthew Kauflin 
Rating:
5.0

Very helpful service

Tammy Carter 
Rating:
2.0

Clean out the back of the Uhaul. I have pictures of what condition I received mine in. There was literal feces that wasn’t cleaned up along with some trash and a used nail file. All very gross. This was the first time I’ve ever rented a uhaul in this condition.

David French 
Rating:
2.0

Rude counter staff, app locks you out if you’re a minute past your reservation.

Kristen Tilton 
Rating:
5.0

Good service and nice people.

John Schneider 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

I have rented here a few times and they have been awesome and easy

Leslie Bierly 
Rating:
4.0

Customer did not leave a comment.

KELLY MARTIN 
Rating:
5.0

Folks are great and helpful.

Ronald Rutherford 
Rating:
4.0

I can't think of a thing. It was smooth sailing from start to finish.

Marsha McGovern 
Rating:
5.0

Customer did not leave a comment.

ERICA GRIFFIS 
Rating:
5.0

Nothing, except for the check in process was lengthy but it had to be to cover ourselves from any damages or that the truck needed clean.

Beverly Schrolucke 
Rating:
5.0

This was the best customer service I’ve had for a Uhaul place since I started using them over 30 years ago. Timely, efficient, friendly; they even backed the trailer into the desired spot quickly. The next time I need to rent a trailer, Samps will be my first choice.

Eric Rose 
Rating:
5.0

Customer did not leave a comment.

Dennis purcell 
Rating:
5.0

Customer did not leave a comment.

Cheryl Saunders 
Rating:
5.0

This was my first time to rent a vehicle. The whole process was simple. The staff at Samps LLC were professional and friendly. Good experience, and I will return to this location for my next rental.

Thomas Doyle 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Sgro 
Rating:
5.0

Customer did not leave a comment.

John Fennelly 
Rating:
5.0

Customer did not leave a comment.

PAUL FREEMAN 
Rating:
5.0

Customer did not leave a comment.

Jeff Grilliot 
Rating:
5.0

Only problem I had was related to mobile check-in. When entering license info the software’s scanner would not load to allow me to scan the back of my drivers license.

Jordan Barnhart 
Rating:
5.0

Customer did not leave a comment.

Robert Pell 
Rating:
5.0

They run a great rental facility, recommend to my family and friends!!

David Scheiding 
Rating:
5.0

Outstanding customer service, went well beyond what I was expecting. The owner was both helpful and knowledgeable - look forward to opportunities to do buisness with him in the future!

Jeffrey Smith 
Rating:
5.0

I couldn’t figure out how to get the interior lights to work on the dash board

Joanna Dillon 
Rating:
5.0

Customer did not leave a comment.

Randy Young 
Rating:
5.0

Samps LLC does a great job!

Gerald Howard 
Rating:
5.0

Customer did not leave a comment.

Miranda Fitzpatrick 
Rating:
5.0

Rented from Samps many times. Always get what I need with a smile.

Daniel Newton 
Rating:
5.0

Customer did not leave a comment.

Elbert Howell 
Rating:
5.0

Clean the inside of the truck hub. There was dog hair/dust all over the middle seat. Truck hub inside was not clean in general also. However, the person who checked us in/out was amazing! Definitely 5 stars for the employee service.

Alisha Sintz 
Rating:
5.0

Customer did not leave a comment.

ALETHEA WHITNEY 
Rating:
5.0

Dave and Jacob are studs. Highly recommend. Customer service was excellent and the equipment was in stellar condition.

William Locker 
Rating:
5.0

Customer did not leave a comment.

Brandon Mix 
Rating:
4.0

We did after hours drop off and was charged $42 for fuel when fuel was at same when we picked up. Not a Samps issue but a problem in general with after hours drop off.

Tina Ferguson 
Rating:
5.0

Customer did not leave a comment.

John Randall 
Rating:
5.0

Nothing

MICHAEL PUTHOFF 
Rating:
5.0

Samps was great. Very explanatory, even hooked up the trailer for me.

Donald Foster 
Rating:
5.0

Customer did not leave a comment.

Denise Carpenter 
Rating:
5.0

Customer did not leave a comment.

Gino Pogoy 
Rating:
5.0

Customer did not leave a comment.

Tammy Pfenning 
Rating:
5.0

Customer did not leave a comment.

Jon Crusey 
Rating:
5.0

Nice, clean store. Employee was super friendly! Best Uhaul experience Ive had in 30 years. Thank you!

Mary Smith 
Rating:
5.0

Not a thing. Excellent experience!

Mindy Fulks 
Rating:
5.0

this place i have no critique. it was speedy. top notch pleasant professional staff.

Chris Wolf 
Rating:
5.0

Customer did not leave a comment.

Kevin Veroneau 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Piening 
Rating:
5.0

Customer did not leave a comment.

Brandon Mix 
Rating:
5.0

The online check in was a little difficult to get started but once I did it was fine.

James Dunn 
Rating:
5.0

Customer did not leave a comment.

Brian Busch 
Rating:
4.0

Customer did not leave a comment.

Robin Cochran 
Rating:
5.0

Customer did not leave a comment.

MARC BASYE 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hahn 
Rating:
5.0

Customer did not leave a comment.

Russell Goin 
Rating:
5.0

Very nice people and dog!

Terri Neal 
Rating:
5.0

Very helpful and knowledgeable check out person.

Kirk Meier 
Rating:
5.0

Customer did not leave a comment.

Kent Kazmaier 
Rating:
5.0

All good here

Kent Morris 
Rating:
5.0

Customer did not leave a comment.

Ron Coleman 
Rating:
5.0

Samps was great. Just dropping off and making sure they knew the issues with the equipment so it could be serviced.

Justin Palmer 
Rating:
5.0

I appreciate ACTUALLY being able to call and speak to a live person, so thanks so much for that. I definitely recommend this business to anyone!

Katrina Dunkin-Moscato 
Rating:
4.0

Jacob was great and very helpful.

Carl Welhener 
Rating:
5.0

Good place very professional

troy ladouceur 
Rating:
5.0

Customer did not leave a comment.

Michael Bruns 
Rating:
5.0

Customer did not leave a comment.

Shelsea Johnson 
Rating:
5.0

The drop off location was fine.

thomas ollinger 
Rating:
5.0

Samps was a great location to deal with. Very knowledgeable and helpful. I definitely will recommend them to friends.

Ronald Hall 
Rating:
5.0

Customer did not leave a comment.

Gary Kindle 
Rating:
3.0

Be upfront about the costs when someone reserves a piece of equipment and fix the process of returning the vehicle because your website sucks ass.

Paulette Chalmers  
No reviews have been submitted for this location.

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