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ERIC Y
Customer Reviews for Salvaged PGH LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did have a problem with suresafe I opted out only to be charged $15 . Additionally the gas measurement at pickup was not accurate . I had the truck for less than 2 hours and drove 23 miles and put 3 + gallons in the tank. I wa s charged $20 for gas. I have disputed both charges. It was represented the the tank was full at pickup and that was not accurate.
William LSuper friendly staff. This is the second time I’ve rented from them. They are very accommodating, the lot is a level and clean and has easy accessibility.
Craig ODrop off was very quick and easy!! Had to call another location in Allison Park, PA. Spoke to a gentleman, named Hank, who took care of a situation that I was not happy with. He deserves a special thanks.
Daniel BHire customer service reps that do not lie to potential guests. The gentleman at the Salvaged pgh business was excellent, and very nice. But the lady who took my reservation, lied to me, and treated me like crap. I have complained once already, and will probably choose to use penske or budget next time I need a rental.
William FSystem issue. I ordered U-haul through mobile app. While creating I selected counter checking but when I reached the pick up location I got to know that self checkout only. So, App or website didn't show the self checkout option. SO I had to cancel and create again for order with self checkout. I think I should not be allowed to select the counter checkout if counter checkout not available when I am creating the order. Please note that this comment only to make your system more accurate. Hope this will be helpful. Thanks!
Narangoda PI was double charged by the dealer, there is a dispute on the pick up and drop off times. They have video of the transactions and will not share with me. contract # 331414194121
RAY SEasy drop off
William RAwesome service...thank you
Sharon SI did the online pick up and it wouldn't work properly so I called uhaul and they wouldn't help me. The lady only sent me a video of how to check in and was rude. I had already followed the steps but it wouldn't work when I clicked check in. It was also ridiculously expensive. I was charged over $300 for less than 8 hours. I missed out on 1.5 hours of my reserved time due to the website not working so I was not able to move all of my stuff in time.
Kenneth GThe staff was friendly and very helpful. The only complaint I had was with the check-in experience using the app. I picked up the rental vehicle after hours and nearly wasn't able to complete it. The app was very difficult to navigate, had to repeat many of the requests multiple times, such as photo uploads and certain responses. The instructions were not clear cut. Luckily, someone nearby was able to assist, they too had a great deal of difficulty.
Renee DSalvaged Pgh. Was great
John RI don’t understand the need for the calling of a person or a second form of ID before the rental vehicle can be taken.
Thomas TOverall a nice location with serviceable fleet. Not much of a choice but they have what one needs on the whole.
John WI think the relationship between the parking lot owner and UHaul is not very good. One wonders if a small payment for managing the paperwork is in order to the lot owner to downplay the taut relationship currently experienced.
John WI was charged for services I didn't want
William AMaintain the locks for the keys. Was very difficult to get into. Luckily I was able to call uhaul for help. Everything else was perfect.
Karen SNo issues.
Scott SThis has nothing to do with Salvaged, but UHaul itself. Your website for rentals and returns is beyond frustrating and is not user-friendly.
James MThe online pick up and return process was a bit frustrating. Prior to rental day The customer should be advised about the passport or second ID verification needed. Not everyone has a passport with them at all times and knowing that they need to have a person “on-call” to verify who the person renting the Uhaul is would have been helpful ahead of rental day. It was not mentioned in the video. Also the return process took an extra 45 minutes simply because the wording “miles traveld” for the odometer reading at the time of return should have simply said “Odometer reading” since that was the number that was actually required. NOT “Miles traveled” which is a completely different number.
Marty JAmazing experience picking up truck at Salvaged.
Brandon HWas not able to successfully pickup or drop off through mobile. Requested moving sheets were not present.
Nicholas KMy experience was great. Jill, who handled the entire process was excellent. She is very knowledgeable and was courteous & professional. It is nice to have this rental option so close to home.
bill mJill at Salvage was amazing. She went above and beyond for us.
Eric W