Comentarios de los clientes para Salt N Pepper Grills

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Salt N Pepper Grills

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RICHARD H.
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Repeat positive experience at this location. Why I'll continue to come back. Thanks

Hal K.
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This location was very responsive when I reached out with concerns. Thanks.

Justin K.
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El cliente no dejó un comentario.

Joseph P.
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I would like to recognize and commend Michael Carter, the Area Field Manager for excellent (5-star) customer service! I had visited this location to reserve a 10' truck. The owner said he would accommodate me, even though this would be a difficult truck to get. As my move time got closer, I wanted to verify my reservation. I could not communicate with the owner of the business. I checked on-line and saw my reservation was cancelled! I walked to the location. Luckily, I ran into Mr. Carter. He told me the sad news of why the owner could not be there. He as able to restore my reservation. He explained that he could not get my desired truck. He upgraded my reservation at no extra charge. I was able to quickly move, return truck same day as promised. Mr. Carter saved me hundreds of dollars on my overall move bill.

Devins J.
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El cliente no dejó un comentario.

Michael C K.
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El cliente no dejó un comentario.

Robert C.
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No issues with this rental.

Stephen F.
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Great and prompt service

Roger B.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

James E.
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Mr. Morris was the best. Made the whole process simple and was so very helpful. Use this location for all your Uhaul needs!!!

DARE R.
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Nice person working there, easy to deal with, and knowledgeable regarding how to connect trailer and what to expect.

Joseph H.
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Called this location 10+ times and did not get an answer one time. We needed to let them know we were dropping off the truck at a later time and needed some info. No answer after calling many times at different times as well.

Jimmy H.
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The trailer is said to be a 6'x12' trailer. It is 6' wide after you get through the 57 inch opening where the gate is attached. This matters a lot when you are loading. If I ever need another rental I will use salt-n-pepper or the place where the very helpful lady was that set up the reservation. A lot of the other uhaul places I called were not at all helpful.

Raymond M.
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Drop off on holiday weekend inconvenient. Had dropped keys in box before discovering needed to photo mileage and gas tank gauge so could not do return. Could not contact customer service after long waiting time. Drop off was poor but otherwise everything else was good.

Shane M.
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Rude staff. When I struggled with the online elements- he just sent me out and said- can't help ya

JESSIE B.
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El cliente no dejó un comentario.

DANNY J.
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We made an appointment to pick up the UHaul at 7:30am. Salt and Pepper Grills doesn't open until 9:00am. We had to come back once they opened. Why is there even an option to set an appointment at 7:30am to pick up a truck if it isn't actually an option. It's a waste of time and money on my part. The owner didn't seem bothered by this which makes them unprofessional. I will not rent from the location again. They are not helpful, courteous, or professional in the offering of this product. After returning the UHaul back to this location I was charged more money and wanted information as to why. I called Salt and Pepper Grills and was told it was UHaul's deal "I only enter in the numbers" and to call them. It seems this establishment sees some kind of gain from offering UHauls products, but is super lazy in their delivery of the product. They are not going to make it their problem to offer much service outside of giving you a truck. If you are expecting any real communication or understanding as far as what they're part in the deal actually is (the transaction of the vehicle) you are not going to get it. It is clear they don't think this is their problem. If you want better service I would suggest going somewhere else and working with people who aren't lazy.

CHARLES S.
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El cliente no dejó un comentario.

JOHN S.
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El cliente no dejó un comentario.

ISABELLA W.
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El cliente no dejó un comentario.

Robert W.
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El cliente no dejó un comentario.

DOUGLAS M.
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El cliente no dejó un comentario.

Roberto F.
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Your requests for 3 contacts number it's stupid

Ricky H.
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First time using this location, but definitely will not be the last. Plenty of trucks or trailers (whatever I needed) and the owner/person who signed me up was very helpful. Thank you

Paul C.
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Who closes at 4 pm? Need better hours or don't offer U-haul

Cheryl D.
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They wouldn't refund me for my unused boxes because they don't sell boxes. Not happy about it. Now they have my money and my boxes.

Johnny H.
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El cliente no dejó un comentario.

Alexis G.
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El cliente no dejó un comentario.

ray J.
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El cliente no dejó un comentario.

Dakota T.
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Truck SC 3620G felt severely underpowered, even completely empty.

Matthew T.
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El cliente no dejó un comentario.

James H.
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El cliente no dejó un comentario.

Lisa S.
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I couldn't get anyone to answer the phone each time I called. The location wasn't opened when I arrived to pick up my truck and I had to wait with no idea if anyone was going to show up. The process for drop off wasn't properly explained. I'm pretty sure I was charged for something because I didn't confirm drop off. I am very disappointed with the overall experience.

Chad H.
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El cliente no dejó un comentario.

myers H.
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El cliente no dejó un comentario.

MICHAEL H.
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El cliente no dejó un comentario.

Eric P.
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Reserved a trailer and appliance dolly online for this location. When I went to pickup both, only trailer was there; no dolly. I had to go another location to pickup the dolly. Not good. I should not have to drive around town to get what I presumed was all at one location, this should be fixed.

Martin G.
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Friendly, clean, very quick and short in-store time.

terry M.
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Great drop off. Took very little time.

Christine D.
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El cliente no dejó un comentario.

Brian L.
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El cliente no dejó un comentario.

Eric E.
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When I first got to the location the guy said that the trucks were all reserved I had previously looked up locations before arrival and it said he had trucks available. I go to my car look up available trucks again and his location was still available. So I ordered my truck came back in and the guy checked me out. I reserved the truck for 9 hours which would have me back after closing. Not once was I told I needed to check the truck in online when I drop it off. I was told and I quote "If its after closing when you bring it back just put the key in the drop box and I'll check it in when I get here in the morning". I receive my invoice the next day I have an extra $50 charge which was for another day which I did not have the truck. Tried to call the office 4 times no answer called another number I was told to contact uhaul they'll handle it and was hung up on. This is the worst experience I have ever had with uhaul and I have been using them for years.

Steve L.
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El cliente no dejó un comentario.

Harvey H.
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El cliente no dejó un comentario.

Barbara G.
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The truck we rented was clean and in great shape with one exception the windshield wipers needed to be changed.

Steve E.
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El cliente no dejó un comentario.

Angie G.
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El cliente no dejó un comentario.

Robert S.
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Owner was awesome and very helpful. I would use this location again.

Leonard S.
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El cliente no dejó un comentario.

Clay T.
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This was a great experience. Great people to rent from!

Halen B.
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Never got asked about insurance and it was automatically included without my knowledge or consent and never signed the contract

Jessica K.
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El cliente no dejó un comentario.

Malcolm J.
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El cliente no dejó un comentario.

KEVIN F.
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El cliente no dejó un comentario.

Leonard W.
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Very professional. It was quick and effortless, just how I like it. Thank you

Dennis M.
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El cliente no dejó un comentario.

Charles B.
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The VAN was low mileage and worked very well. The online return is very convenient.

Kathy B.
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First of all, we were not allowed to use a location nearest to our house! We were told we had to use the Jones Valley location because others didn't accept the tow dolly. That is a lie! The location closest to our house DID accept the tow. Second, we were to return the equipment on Monday and they are closed! How can a U-Haul business be closed on a Monday when most people move on the weekends??

Merle A.
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El cliente no dejó un comentario.

Anthony G.
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I got a online quote for a 10' truck for $119 online then called customer service to verify the mileage, The lady told me the price went up to $160 and she did not see my quote based on the quote number. When I logged in I saw where the quote said $160. It appears someone changed the quote in your system and removed the first quote for $119. When I got off the phone I did another quote and it was still $119. Did not understand that whole run around. Called back to complain and they put me on hold and never answered back. I let it stay on hold for 3 + hours just to see of someone would pick up. Suggestion, put the mileage and all information on the online quotes so you don't have to call before purchasing. Make it easy for customer service to see the quotes based on the quote number and stand by the quote price for at least 1 hour. Also when I scheduled a pickup location convenient to me they did not have anything but 15' trucks so I had to drive 35 - 40 minutes to a different location that did not have the 10' truck I ordered either but at least he gave me a 15' truck since that's all he had. If he could do that why couldn't the first Uhaul vendor that I picked for pickup do it? I was not pleased with your quote system and Uhaul customer service was not good.

GRANT W.
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The trailer I rented leaked. I had products for my small business that I own in the trailer overnight. I am not pleased that my products got wet.

Jason H.
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Drop off site was not conveniently located near destination. This site was not staffed for a return, even though the return was completed during normal posted business hours.

Michael A.
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My reservation was for 50 00. I was not told that I was being charged 16.00 for insurance and I was not given an option to decline. I was not given a receipt, even though I asked for one. It was being emailed. So I don't see a receipt until a day after I returned the trailer . They are sneaky with extra charges, so be careful or go elsewhere.

Jason K.
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After driving two hours from Nashville to only find that our truck was blocked by 6 others was just the icing on the cake. When you have a self-service option, you need to make sure that there is a system in place that works. If it's not working, then come up with a different plan that will work. Then I had no choice but to drive another 7 miles to another location to get a truck and to top it off I was charged for a hand truck that I never ended up having since locations were changed. This was a nightmare move.

Ralph C.
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N./A

James C.
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NOT A THING

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