Customer Reviews for Salt & Pepper Outdoors
(U-Haul Neighborhood Dealer)

Rating:

5.0

Owner was very helpful and made the rental pick up and drop off very easy.

Rating:

3.0

Have the equipment at the location requested. Changing the location of equipment, with movers on the way to load, at the exact time that we were supposed to be picking up equipment is not acceptable. It created chaos.

Rating:

1.0

Truck had brake issues and a check engine light on not safe I already had to change locations because you guys didn't have the truck at the correct location.

Rating:

4.0

no issues.

Rating:

3.0

Although they added the insurance without my knowledge!

Rating:

1.0

I will not recommend U-Haul to anyone. I have used Penske multiple times with much better service and organization.

Rating:

2.0

Rude location. All the guy yells is call U-Haul he can't help. Even when I was talking to friend. Location needs better customer service. 100% don't recommend. Also ordered Dolly, but there was no Dolly on the uhual. Second the mobile pickup is horrible. Please fix the app it crashes a lot. I tried it on 3 devices and all had the same issues. Also when completing the paperwork if you close the app or if it crashes you can't finish the process I had to call customer service a minimum of 10 times.

Rating:

5.0

Excellent vehicle to move my late husband's Grandfather's Clock. My late husband Chuck worked on it with Gary, but didn't finish putting it back together. Since I asked Gary if he wanted it and he said yes, the clock is his to put together.

Rating:

5.0

Van was ready when I picked it up. Overall process went smooth.

Rating:

1.0

Very poor service and sketchy character of owner. I read the poor reviews before booking, but gave him the benefit of the doubt. I booked my 2-day service for a time when he was open because I thought maybe the reviews were poor because of miscommunication. He closes at 3 and I scheduled for 2:30. I received a message at 1:30 that my uhaul was ready and it could be picked up. He was closing early at 2:30. I had scheduled at a specific time because we wanted to wait until my husband was off work and we could take one car. So, my husband had to leave early so we could pick it up. In the office, we discuss our 2-day rental and specifically ask what happens if we need an additional day on Saturday. He says "no problem, just call." So, he is aware we are booking a Wednesday at 2:30 into a Friday at 2:30. We pay $145 in the office (2 days of $39.95 + Safe Move of $28 + estimated 40 miles at $.79 + tax) , we take keys and leave. On Friday morning, I get a message that we are late and will be charged a fee. Mind you, we have just spent 2 days moving and we close on 2 houses that day, so I do not have the energy to deal with this. We call Scott to discuss where the confusion is and are met with a very rude, unnecessary response. He charges our card for the $56 extension --which we didn't need. And keeps repeating that it is "out of his hands" "that's what your contract says" "take it up with uhaul." Going into the account, it appears that he had changed the reservation to 1 day rental and no insurance (at $87), thus needing an extension. So, what was the $145 for? He couldn't explain it. And continued cutting us off with his repeated lines. So, I screenshot everything. We take pictures of everything--gas pumps, gas gauges, photos of the truck, times when we dropped it. And we make sure that Scott understands we are doing it. Then, suddenly, the $56 extension falls off my card. He is shady AF. The uhaul itself was amazing. The service at Salt & Pepper Outdoors was awful. Book at your own risk. It's not ignorance or miscommunication. It's conniving behavior and made for unnecessary stress on a day when we closed on 2 houses.

Rating:

1.0

It was supposed to be a rental for 19.95$ and I ended up paying 104$ for five hours of use and I brought it back clean with more gas in in then how I got it, so what are the extra charges for? Insurance? If so that's what, 14.00 tops. I'm not a piggy bank for you to pull out whatever you want. I'll check out enterprise next time

Rating:

4.0

We had extreme difficulty completing check in for pick up in the website it took almost an hour and we had to enlist the help of 2 different customer service representatives. They were very courteous and helpful, but something just was not working right on the website. We had to enter the alternate contacts two or three times, but didn't realize that it kept losing the information. Thinking we had done all there was to do, we called customer service only to find that we still needed to add contacts. Very frustrating.

Rating:

3.0

The operating hours listed online as well as those listed on the front door state that the store closed at 3 pm but nobody was there when I arrived at the return sites

Rating:

5.0

Easy pick up experience. Dee and LA, the assigned labor in Huntsville were top drawer, prompt, friendly, and professional. In addition they could really knew how pack a truck to protect contents from damage.

Rating:

3.0

I was charged 20 dollar after hour fee with out being told of fee had truck reserved till 10 am next morning would have kept it overnight if i knew i was being charged. Charged for 80 plus driven when i moved 1.5 miles from my old address. No where near 80. Thirty at the most. I was charged 86dollars to my card then another 76 to the card. Everything cosf me 161 dollaes for a one day 39.99 dollar truck rental. Never again renting from uhaul never

Rating:

4.0

Your 24/7 process takes entirely to much time when the customer is ready to pick up the truck and get to work. Very frustrating to have to enable location and other features. A lot of the information could have been completed before pick up.

Rating:

2.0

Uhaul mobile website was down. Callwd twice.. Took 45 minutes before it worked. Opened the lockbox and NO key.

Rating:

1.0

I'm marking this location as poor although I had zero interaction with anyone at this location and, to my knowledge, none of the issues experienced could have been corrected by the owner of the location. I checked in and picked up my vehicle using the UHaul website on my phone. The cell coverage at this location is poor, so it required a considerable amount of time to actually check in and retrieve the keys to the vehicle (multiple logins to my account at UHaul.com was required before I could retrieve the keys). It was difficult to return the vehicle for the same reason. The information on the key drop box directed me to a website that provided little to no information not already provided in both the contract and the email provided during the reservation process. Disappointingly, i was charged a $20 "after hours" fee, although I returned the vehicle at 4:40 pm (1 hour and 20 minutes early) and, again, had zero interaction with anyone at the location where I returned the vehicle. Yes, I am aware that the poor cell coverage is not something that either the location owner or UHaul can control. Since I had zero interaction with anyone at the pickup/dropoff location, I cannot fault the location owner. The UHaul website was difficult to navigate but the $20 "after hours" fee (which was not mentioned anywhere that I could find prior to completing the reservation) will prevent me from using UHaul again. You have lost a customer. Matthew McCollum

Rating:

2.0

I was charged for insurance that I declined and charged $20 for 'after hours service' but only rented for a couple hours and returned by 1PM.

Rating:

3.0

Actually put in the items that have been requested to rent

Rating:

3.0

the web sight states that the business is open 9-2 on Saturdays. I picked up a truck at about 9:15 AM and had it reserved for 5 hours just so I could have it returned before they closed. I got to the business about 1:15 PM and they were closed. So I was charged for two days because the business can not stay open for the posted hours.

Rating:

3.0

I did not return the truck to this place. Uhaul doesn't even know whrere I dropped it? I was told when I made the reservation that i would receive money back for the days npt used. Also, if there was more gas than needed left, I would get money for that. I got nothing for either. I will never use uhaul again and tell others not to!

Rating:

5.0

very friendly and trustworthy!

Rating:

1.0

I am so angry with UHAUL specifically at Salt & Pepper Outdoors for their dishonest and misleading terms. I was literally threatened by the owner WITH HIS GUN because I had the nerve to question a charge on my credit card bill. All he wanted to do was yell at me and tell me to "call corporate" and then he walked away from me like I was not even there. Then when both of us got heated regarding how dishonest he and UHAUL was, he points to his gun and threatens me! I will NEVER use UHAUL for any reason again if this is how they choose to do business with their customers.

Rating:

5.0

The online return system is messed up. I couldn't do it from my iPhone no matter what browser I used. It wouldn't accept my location even after following the recommendations. Then when I used my fiancée's android the return system restarted on me. Please fix this.

Rating:

5.0

The U-HAUL app told me everything I needed to do for a weekend turn-in. Spaces were available and the drop box was easy to find.

Rating:

1.0

Them going to another place who are open where there are not lies told to them so they can end up paying twice the amount. This place just says what they think you want to hear as long as they get the money is all they care about. Don't go there or use u haul is all I can say . I'll use a mule before I ever use u haul.

Rating:

5.0

Customer service was great

Rating:

5.0

Scott was great to work with during my truck pick up.

Rating:

5.0

I was charged an extra after hours charge of $20 during normal business hours which I do not agree with. No one was in the office when I first arrived or dropped the truck off.

Rating:

5.0

Very streamlined pickup and drop-off process. Economical, quality trailers. I have rented two different types of UHaul trailers in the last year and both experiences were great. Great company.

Rating:

4.0

I ordered an appliance dolly but the truck was supplied with an utility dolly. That was the only issue I had with this rental experience. Everything else was good.

Rating:

2.0

I was accused of taking a key to the moving truck after I had put it in the drop box. I was also charged $200 more than I was expecting. Definitely won't be using this place or uhaul again.

Rating:

3.0

I was charged for their top insurance even though I selected that I didn't want it. Other than that it was fine.

Rating:

2.0

Sent to location 35 minutes from where we were leaving...there were 5 other locations much closer..Unable to print us a receipt..no paperwork on rental for move..suppose to receive email for trip in case of being stopped or accident..had to call after rental to get a receipt..HORRIBLE EXPERIENCE..DO NOT USE UHAUL !!!

Rating:

5.0

I appreciate your service and support thanks for your help.

Rating:

3.0

The U-Haul app listed the hours of operation. I approved 20 minutes after opening time. There was nobody onsite and the door locked. I called the number in the reservation and the number on the door. No answer and no call back. I then waited for 30 minutes with no personnel onsite. After digging through my reservation online, I then disconnected and check out through the app. Why was this not an option upfront in the app, or listed on the door of the U-Haul location. Seriously, this entire trip was trouble on both ends....

Rating:

3.0

The location was 4 minutes away. We decided to drop it off so that on a busy sat they would have the truck as soon as they opened. We were trying to be thoughtful and was charge $20 dollars! How can a company be ok with charging people for dropping the truck off early. I wil NEVER use uhaul again! That charged disgusted me!

Rating:

3.0

The place is trashy. Need to clean up the garbage, and move the sheds to the back of the mobile home. Overall a great experience. The truck was brand new and in great condition.

Rating:

3.0

The truck reeked of a cigarette smell. And I was not properly informed of how to return the vehicle. The whole process felt very rushed and I felt belittled when I asked questions. I was charged double the amount I was quoted because I was told I didn't check it in properly when returning it. And, the customer number for Uhaul had a 20 minute hold time and they never responded to the email that I sent. I would not recommend this location, nor would I go back unless I absolutely had to. There is another location on Governors Drive, near 14th Street that I had a great experience with and wish I had just gone back to them.

Rating:

1.0

Not charge for random things that don't make sense

Rating:

1.0

The gentleman was not nice at all and even asked me to leave and my first impression was the office smells very bad.

Rating:

3.0

changing my pickup location from what was originally set up was time consuming and added to the mileage incurred in my trip neither of which was appreciated

Rating:

5.0

Very kind owner

Rating:

1.0

The manager became enraged with me for asking to see my receipt before leaving. Which I was told by the local call center he should do. He cursed me and brandished his firearm threatening me for wanting a receipt. I filed a police report and this menace to society should have no place in dealing with the public. Worst rental experience in my life

Rating:

4.0

Even though the hours were 9-4 (on Wednesday), nobody was in the office to help at 3:15. Fortunately, we were able to check the truck in remotely on my phone.

Rating:

1.0

Business was closed during stated business hours. No signage indicating where to park. No instructions indicating how to return truck when no representative was present.

Rating:

3.0

I'm not sure why the rental for the dolly wasn't switched over when my reservation was but it was frustrating to not have the things I requested or any type of after hours contact information to call and find out.

Rating:

1.0

There were no furniture or appliance dollys!!!!!!!!

Rating:

1.0

They over charged my card . First they charged $88 and then they went to $111 . I literally drove the uhaul 10-15 miles. They don't have a call back number to contact them about issues.

Rating:

3.0

The gentleman assisting me was nice enough, but I was not provided any documentation of my rental. Luckily I have a Uhaul log in that allows me to see the information I needed.

Rating:

5.0

They are closed on Monday, which is why I chose a different location for pickup. However, Uhaul changed my pickup to this location. Fortunately, I had no problem with the truck or the online pickup process. If I had though, there was no one there to address it with.

Rating:

2.0

I put gas in vehicle before returning still got charged for 2 gallons. WHY

Rating:

5.0

Thanks, Scott. Great job taking care of us.

Rating:

5.0

user friendly strongly recommend

Rating:

5.0

Scott's a good guy.