Customer Reviews for Salsa Dance & Fitness
(U-Haul Neighborhood Dealer)

Rating:

5.0

Outstanding service

Rating:

5.0

Quick, efficient service and explained rental truck and safety rules.

Rating:

5.0

Great person to work with , made it easier for a baby boomer in todays world of all on the app .

Rating:

5.0

Great service

Rating:

2.0

It was weird enough walking into a salsa dance studio to rent a truck, but then he asked if we were with the feds. There was a lot going on in that business. Gun classes, salsa lesson, skin care, only 2 U-Haul pieces of equipment, the truck we ordered and a trailer. There were cameras everywhere, and no U-Haul branding. I couldn’t get out of there fast enough. Felt sketchy. The truck was clean and worked well, so that’s why it got a higher rating.

Rating:

5.0

Excelente servicio

Rating:

5.0

Person at front desk was very nice.

Rating:

1.0

The representative called the day before my reservation and talked me into a larger truck, needless to say it was more than what I needed. He asked me to come in early because he was going to some remote location to play soldier. When I arrived he was dressed in camo and armed. Talked a lot of conspiracy theory stuff. He hurried me through the process. He advised all I needed to do on return is sweep out the back, which I did, leaving it cleaner than when I got it. I even washed the outside of the box! I was charged the cleaning fee, even though there were plastic hooks and bottles in the truck which I found when I loaded it. I will NEVER return to this location, and will vehemently advise anyone who will listen to do the same.

Rating:

5.0

Such a nice gentleman warm here! Just made our check in perfect!

Rating:

5.0

Prompt, friendly & efficient service!

Rating:

5.0

The owner was friendly, knowledgeable and professional. Will use the location again.

Rating:

4.0

Courteous and explain in detail each step to return truck and conditions of return.

Rating:

4.0

When I told the owner at this location what myself and a friend had to do hook up and connect the auto transport ourselves. He asked me so it wasn’t already hooked up for you i replied “no”. He told me that the cable connectors from the trailer to the truck weren’t connected correctly. Seems like the pick up location requires additional training and to ensure that the equipment for any customer is ready for pick up.

Rating:

5.0

GREAT SERVICE

Rating:

5.0

Very friendly and knowledgeable customer service, clean equipment

Rating:

2.0

I turned in the van at this location and the owner had me sweep out the van. I picked up the van in Laredo at about 3:00pm, loaded brand new furniture, drove it to Edinburgh the following morning, unloaded it, and returned it to this location by 11:30am. So basically, the way I got the van is the way I returned it. Yesterday I received a bill for cleaning the inside of the truck. The McAllen location claims that it was dirty with food on the floor. I never saw any food, and it appeared relatively clean when I got it and when I returned it. I didn't eat anything in the truck. I don't know what the location owner is expecting, but we are talking about a moving van. I am very upset about getting charged the $25.00 for cleaning, especially when I had the van for less than 24 hours.

Rating:

2.0

We got there to drop off the U-Haul and we were told that we didn’t have to check in the U-Haul as he would do it for us. He insisted and took the key from us as to keep us from being able to finish the process. The check in process wasn’t completed until 2:30 pm when we dropped it off before 8:30 am. The person who checked in the U-Haul claimed that we left the U-Haul dirty and therefore charged us a cleaning fee. After requesting to view what was dirty we were sent a picture of dog hair on the floor of the U-Haul. We did not have any contact with a dog or go anywhere that we could have potentially picked up dog hair. We made sure to keep the U-Haul as clean as we got it and returned it more than an hour before we needed to return it. We don’t appreciate being charged an extra fee when we know that we returned it clean and we are not able to provide proof that it was clean since we were already being rushed off. If you ever return a U-Haul to this location take pictures before dropping it off and don’t let the guy do the check in process for you or you may get charged a cleaning fee when you know you cleaned the U-Haul before returning it.

Rating:

5.0

I love how they explained everything .! Very well educated and over all courteous.! Definitely Recommend.!!

Rating:

3.0

The rented equipment (15’ truck) was parked very close to a building. Though I could enter the truck, it could be a challenge for some renters with mobility problems. This also necessitated the driver side mirror to be folded inward to avoid scraping the building. The folding of the mirror could be something that would be overlooked by someone inexperienced at driving larger vehicles. All else with the rental went well and would I rent from this location again.

Rating:

4.0

The price of renting a van and used not even 5 miles costs me $73 and change. That’s ridiculous a lot for renting from this place. I recommend you all make sure this doesn’t happen to you. I’ve used a van before and didn’t get charged this much before ever the most I’ve been charged was $34.57 and that’s because I used more miles that time.

Rating:

5.0

The employee was phenomenal, very knowledgable, polite, and went above and beyond. Great guy.

Rating:

4.0

This is the second time I have rented from this location, and each time it has been a pleasure. Easy going, no fuss and I’m on my way.

Rating:

1.0

Worst customer service! Firstly, the person who is running this place is extremely rude and lacks basic customer service skills and professionalism. The place is never open during regular business hours. I got there 10 minutes prior to my reservation and the location was closed! When the person finally got there, he did not even acknowledge me as he was having a conversation on his phone. Walking into the location, it is chaos in there! They have stuff everywhere! Finally after like 5 minutes, he finished his conversation and helped me with my reservation. I left the lot about 10 minutes past my reservation time. Unfortunately, on my way back to return the vehicle I was involved in an accident. I promptly notified the person and provided all the information needed. I had purchased the collision waiver so I would have to pay the deductible and rental fees, which l was more than willing to pay. When I provided payment, this man charged my card almost $50 over what I needed to pay and when I questioned him about it he became upset and refused to explain to me why as his excuse was he didn’t have access to what he charged. That makes no sense! Anyway, after reviewing the receipt I also noticed he was billing the insurance for dents when there were no dents on the vehicle! It was two minor scratches on the front bumper! Thankfully, I was able to speak to the location manager and he was able to refund what this person over charged me. Ridiculous experience!

Rating:

5.0

I was charged am additional $50.00 without my consent. I called in and the gentleman told me that the truck was sticky and not clean. Had I known and was told I would have picked it back up and cleaned myself. He saw it when I dropped it off but I was later charged $50.00/ Bad business practice. I will appreciate anyone calling first to discuss Unhappy customer No more U HAUL rentals

Rating:

4.0

make sure it opens on time.

Rating:

5.0

Nothing excellent service Need the van this Monday from 8 to 1

Rating:

3.0

The truck was clean but not mechanically sound. The steering was loose and it wondered, all over the road and needed constant steering correction just to keep it straight. So charging one dollar per mile for poorly maintained vehicle is robery.

Rating:

2.0

It was never explained to me the coverage charges. I used my credit card and that charge should have been waived. The guy did not ask me if I wanted or not.

Rating:

1.0

I was charged for 30 miles when I only drove 7 miles.

Rating:

5.0

Everything is fine

Rating:

5.0

Owner was super kind and helpful. Transaction was quick and easy. Not expensive either.

Rating:

5.0

You have a very friendly person handling the rentals at this place and very helpful.

Rating:

5.0

Great customer service.

Rating:

5.0

Great customer service !

Rating:

1.0

Agent out for lunch too early and unable to help unhook the trailer.

Rating:

5.0

Professionalism and efficiency. Great experience...

Rating:

5.0

It's perfect. No improvement needed. Advertise?

Rating:

5.0

great service

Rating:

5.0

This was a great location.

Rating:

5.0

Service was fast and helpful when we couldn't get the mobile pick up to work. Truck was great. Gas tank was full and the location was easy to find. An easy choice if we ever need a truck again.

Rating:

5.0

It was all excellent the broker was very professional

Rating:

5.0

Customer Service here is Top Notch, Very Helpful and Knowledgeable . Always went above and beyond for my family and I. Thank You UHaul Employee, Orlando Perez at location Salsa Dance and Fitness , McAllen TX.

Rating:

5.0

Orlando, is very respectful, and answered all my questions.

Rating:

5.0

Bigger parking lot.

Rating:

4.0

The gentleman at that location did exceptional and helped when I needed it.

Rating:

1.0

Be Open, when I go to pick up my truck!!! Took 30 minutes to get off the lot

Rating:

5.0

Nothing. Very Nice , Respectful, helpful, great customer service 👍

Rating:

2.0

This location is not as prominent, it is rather confusing. There is a uhaul center next to it. The manager charged me $13 fuel surcharge. The total drive was 3.9 miles on the receipt. I added a gallon to the tank. The mpg for a 15ft truck is approx 9 to 10 miles. That was a cheating.

Rating:

3.0

I was charged a fueling fee and a cleaning fee. I refilled the tank to the amount it was at when I picked up the truck and was still charged a fee. The truck was filthy when I picked it up I was charged a cleaning fee. I submitted a photo of the filth when it was picked up. I sent an email in regards to these fees but have yet to receive a response.

Rating:

5.0

Friendly. Quick & easy.

Rating:

3.0

Your app needs work

Rating:

1.0

The truck I picked up was not clean. It was dirty. I returned it in the same condition, but was charged a cleaning fee. Also, I was charged coverage even though I declined the coverage when I made the reservation

Rating:

5.0

Well ran service location.

Rating:

5.0

Muy Buen servicio y muy facil de hacer reservacio por internet. La camioneta estaba limpia y ningun incomventiente para regresar la camioneta.

Rating:

5.0

Very professional !!

Rating:

2.0

The windshield was dirty. And the vehicle needs to be washed at least so it looks cleaner on the outside.

Rating:

5.0

Friendly and helpful service. Will definitely use in the future.

Rating:

5.0

The gentleman that I was talking to was very nice.

Rating:

5.0

After using other uhaul locations in the Mission McAllen Pharr Edinburg area I found this location while searching the company's official website. The gentleman took care of my reservation over the phone and met my needs efficiently. After returning the equipment he called and asked if everything met with my satisfaction and thanked me for doing business. Overall this small location was excellent fast and efficient. Highly recommend using this location whenever in the area thinking of uhaul