Terrific experience! Tim at the counter was friendly, helpful, and very efficient.
Daniel H
Customer Reviews for Salisbury Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tim is great! Awesome customer service always have what I need in stock
Dontae DHe was very nice and patient with me
Dianna LEach time I visited this location, I was greeted by different representatives but each was very courteous and professional. I will always go to this location.
Sudhirkumar MOwner there was awesome and helpful.
ROBERT SEmployee was helpful and friendly
Dontae DCustomer Service was excellent
Robin FThe lady that helped us was incredible!
Braeden GVery pleasant and helpful. I would recommend this company to others
Benny REverything was quick and easy. Very polite and helpful.
Gregory MNothing it was perfect
DAVID AWould recommend anyone for their moving needs
Brandon BI forgot the young lady's name, she was pretty awesome. I rented from Uhaul on the corner of Hammond &E. Church Str.
Matthew WThe facility at Hammond St in Salisbury was adequate but crowded with trucks leaving me no option to park the auto hauler trailer other than on a strip of grass in between the line of parked trucks and the street. I also had difficulty getting the drop-off mobile app to work so I called the number given for the facility. Tim answered and was very helpful in confirming that where I parked the trailer was acceptable (Tim could obviously see me from where ever he was although I didn't see him) and advised that I didn't need to leave the contract in the drop box.
Tom TEverything was quick and easy. Manager helped with car hauler trailer hook-up and return. Tip out fender was great because I was picking up a low sports car and could only open the door to get in and out with the trailer fender tipped out.
Michael DGreat rental and experience. I rented the 9’ Van and it was brand new.
Diogo TRemain the same
Jauron DGreat experience - as expected. Trailer was ready, clean - hookup and inspection explained well - got a big job done - return was simple. Will rent again.Thank you!
Thomas SAsk the guy behind the counter because he did a fantastic job and I can't see how anything else could be done better! Great experience!
James BEverything and everyone was wonderful Thank you Jo Davis
Jo DThe gentleman was very friendly and helpful.
Robert MAll of the people at this location were so incredibly nice and helpful.
Charles DMy experience calling Tim was great. He was very polite and helped me change my reservation fast. I called again to extend my return date and Jane was very helpful and also shared how to park the vehicle and return the key after hours. Just a great experience with very professional people! Thank you very much, Patrick H.
patrick hEverything was absolutely great. I have rented a u haul from Uncle Bob's self storage before and I would recommend them to anyone. Tim is the best.
Deborah AN/A
VIRGINIA MThe people at the location were super friendly and nice and I would definitely come back just for that reason
TAYLOR lPerfect service
caleb BWow!!! Made my reservation way in advance. Rental guy said this is the one I get. Was the most dented up U-Haul trailer I ever saw. Would not let me have any other one. Was dirty inside had the clean it out. I needed a inclosed trailer to keep our items dry. Well that didn’t work! We got to Georgia and everything was wet. Then when I went to drop it off the lady never got up from her desk. Said “just put it with the others over there”. Then when I ask for receipt I had dropped it off she said she only emailed it. I was a bit concerned about that since no proof of return. I have pictures of your trailer. At least our neighbors got a good laugh at us when we were loading. They could not believe you folks would rent something that torn up. Carnie Marsh 443-205-5063
Carnie MVery nice young man, courteous and professional.
Ramona GEZPZ. Pick up and drop off
Matthew MJane and Tim were professional and polite. Great experience at this location.
Philip EKeep up the excellent customer service.
Judy JNothing.
mark MBoth employees were quite helpful
Robert DI drive thirty extra minutes to visit this Hammond Rd location bc of Tim and his staff. Never a problem waiting, just whatever I reserved ready to roll.
David HEverything was perfect
Austin TWonderful experience, the employee was very nice patient knowledgeable and quick.
Jeffrey STim at Hammond Rd is the best in the business. This location is my spot for everything U-Haul, best I’ve ever delt with!
David HKeep up the good work!!! Tim was great to work with.
Charles BThe tow dolly was returned to this facility after hours, I called the office the next day, it was closed for the holiday. I received a call the following day acknowledging the receipt of the Tow Dolly.
Timothy MStay the way you are, I appreciate your great customer service thank you!
Rebecca PThe truck I used had a lot of accidental marks. You may wish to rent it last above all. Also, it was not steady and moved from side to side when driving it. Most U-Haul's I have rented, were in excellent shape. It made me feel as if I was singled out because I put in a last minute request.
Clarice CGreat people and a great experience!
Caleb LSelf drop, n/a.
Scott hThe attendant was very rude to me and the other customers in line. He was kicking his printer over and over again and cursing at the customers.
David SThe gentleman at the front desk was very polite and helpful with getting the tow hitch on the truck
Lacher WTim was incredibly helpful after a mix-up with the truck number I'd received from Ohio. When dropping off the Uhaul, Tim handled the situation with a cheerful, upbeat attitude, and made sure we were on our way quickly.
Candace BTim was super helpful!!
Lloyd JGreat customer service
BRYAN GJane tim and Lawrence are great very helpful. Place is well located organized and clean lots of equipment on hand. Highly recommend
Joe DVery nice and professional
Claude DTruck was in awful condition. It rode rough with the steering wheel shaking left and right. Driver door appeared as if someone tried to jimmy their way in . I was 15 minutes late and “getting qualified” on the website took forever and I still had to return by 1:30. I lost almost an Terrible experience.
Dawn WThe staff was very courteous and helpful. Highly recommended. Thank you!
Mark JLower the rate per mile
James CBetter customer service( Josh) in the Salisbury office and not to change pickup location on customer!! Truck was filthy and I ordered an appliance hand cart that was not in the truck! Too many disappointments to mention!!
Victoria CMoving is a very stressful endeavor and working with Salisbury Self Storage definitely eased the stress. Access to my belongings was more than adequate and they communicate in an efficient and timely manner. I would definitely use them again!
Joseph K | Overall ExperienceTim and his crew are the best! I couldn't ask for a better experience.
Jeffery S | Overall ExperienceThe Office attendant(forgot his name) that I dealt with was very kind, knowledgeable and made this an easy seamless experience!!
Robin S | Overall ExperienceI didn't use the storage unit at all. I requested a refund for what I paid, however, the facility manager declined to pay me back. I read the agreement carefully and it's illegal to decline my request. I hope this can be addressed immediately and without a legal action.
Raja H | Overall ExperienceCannot say enough good things about the gentleman who runs it. Helpful, friendly and always a pleasure to interact with.
STEVEN D | Overall ExperienceI was blamed for the mice that live in and out of the units and ALL OF BELONGINGS Were ruined and the manager basically insinuated that it was my fault the majority of my stuff was in remembrance of my mother and everything was/ruined and to paying $100 a month for my self stuff to get ruined is totally unfair
Bryana T | Overall ExperienceI found the staff to be so nice and went beyond what I expected to be helpful. Most storage facilities are similar but the people I came in contact with at this place provided outstanding service.
CHRISTINE W | Overall ExperienceFilthy and mice infested! Never again! But you get what you pay for! Lesson learned!
Cynthia R | Overall ExperienceThe Storage unit was spacious however my things did have mold on them.
Racquel M | Overall ExperienceReally good storage facility. Thanks again
Kanika S | Overall ExperienceHands down the best storage experience I ever had. And even renting a U-Haul was hassle free. Thanks guys!
Michael C | Overall ExperienceThis is a secure and well maintained storage facility, with a friendly and efficient staff, especially Tim.
Jeffery S | Overall ExperienceWell organized and very pleasant to work with in his business. Mary E Rizzuto
GEORGE R | Overall ExperienceTim and the staff are awesome. Tim explains every option for the trucks and units; which helps you make a better choice. Other facilities don't do that. I highly recommend the Hammond St. facility.
Thomas W | Overall ExperienceSara and Tim were very helpful with my cross country move!
Lara W | Overall ExperienceService was excellent.
Sherri J | ReservationB
SHAWNTAY T | Overall ExperienceThank you.
Laverne F | Overall ExperienceN/A
Shenitta B | Overall ExperienceTook about 15min to get through all the paperwork. Not sure why insurance was required thought would just be option. But storage unit was perfect size for what I need.
Privacy R | First Impressions