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Doug T
Customer Reviews for Salem Hardware & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always topnotch service from Salem Hardware and Rental!! They have always been my go to place,nand always will!!
Curtis BFix the app, luckily the guy that works there was able to get it all worked out
David VNothing you all were perfect !
Shardai VKeep up what your doing, clean U-Haul, tires just changed to new tires , mat the U-Haul manager hooked it up and made sure all connections were correct and working YES good experience!!
Bill PThe folks at Salem hardware where friendly and helpful. I highly recommend them for uhaul or anything
Craig DI was pleased with the level of service I received. The people were competent, helpful and friendly. Very nice experience in a very stressful move. Thank you
Tracy CThey were very friendly and helpful! Gave me information and helped when I needed it! Guy behind counter is awesome! Thank you!
Jackie DI had to get the truck from days inn location and the lady at days inn was very rude refused to let me get truck so i had to go through salem hardware. When i went and picked up the truck at days inn the lady did the online thing for me because i didnt understand it and i made sure the gas gauge was where it was when i finally got the truck almost an hour after i was suppose to get it
dalton wNo improvement needed. Matt is awesome at Salem hardware.
RANDY PVery nice staff inside this salem location. Very helpful and explained everything to me. Would recommend 1000%!!
Michael WProbably don’t need to ask for license more than once.
KEVIN BEquipment was in good working condition, check out & check in process was smooth! Just what was required.
Anthony BGreat people in Salem IL. I highly recommend them.
Thomas EWonderful friendly service
Sara BI s add Lao had car hauler. The ratchet was so rusty it took me 20 minutes to break it loose then it came undone enroute
C. TWe did after hours drop off so we really don't have any comments about staff or service. But after hours drop off is very easy!
JON SVery Easy to navigate through and get what I needed. The people were EXCELLENT, friendly, kind, and genuinely cared. THANK YOU
Marriah MGreat customer service!!! Thanks for taking the time to set us up correctly and safely! God Bless!!!
Ronald CI had poor internet and had trouble using app to return product
Jason KWas a great experience. Would recommend this location to everyone.
Corey DRented a tow to pull along my car and the passenger taillight went out half way on our 2000 mile trip. Everything else went smoothly and we got there safe and sound. Truck was ready for us on our pickup date with the tow already attached, which was nice if you are unfamiliar with the workings of which.
Klare HPut some jacks in the trailers. They can be picked up but there is also a risk on injury to older clients. Overall great experience. Was my first time and would no doubt do it again. U haul rep at location was awesome!
Joe TThe location was closed,so I wasn’t able to complete the return personally so I don’t know if there was any additional charges
Rosa PI was charged for 2 or threw days that I did not have the truck. Holiday and the place was closed day after which .are my bank over drawn. This is ridiculous. Will never use u haul again.
dawn rMake the seats more comfortable.
Lee KThe customer service was a solid 10. The truck seemed a little wore out on the drivers seat and the steering wheel wasn’t aligned. But over all it done what I needed with plenty of power.
William EVery friendly service! Vehicle was clean and well maintained. Would recommend this location!
RAMONA TFill-up tank and then make customer fill it back up. I according to miles traveled and gas put in ? full tank I got 1 mile per gallon. 15 miles and 11.2 gallons of gas!!!!
Mike LMATT IS REAL FREINDLY AND GREAT ATTITUTE AND MAKES SURE YOU ARE HOOKED CORRECTLY AND LEGAL.
George NAt pickup I was told to leave the blankets in the trailer. Which we did. Never specified to fold the blankets, which we would have if known. Upon arrival to load up, the trailer had rocks and dirt inside we had to clean out before use. Ironically I was charged at the delivery for cleaning the trailer which ment fold blankets. So I did the real cleaning and the delivery nickel and dimmed me.
Bryan RGreat people with beautiful smiles
BALTAZAR HThey saved me a few dollars by suggesting a drop off point and they hitched it up for me.
lyle pVery helpful!
JASON GI dropped off the rental after hours but spoke to someone there before they closed, they were exceptionally accommodating and courteous, really pleasant to work with.
Johnathon MThey could do an inspection on the lights a bit closer.
JESSIE SVery convenient.
roy hThe staff was very friendly and understanding as we had to travel 1.5/2 hours out of our way after driving 5 hours to our destination.
Jescelynne GIt is not the locations fault but make the online 24/7 pickup easier and not expire after an hour.
Brandon PNo improvement needed.
John NService was amazing
Curtis DNothing everything was great and they always make sure I get a Uhaul.
Jim GThank you
MIKE MNo improvement here necessary. They did an awesome job assisting me with getting the truck. Making sure I understood everything needed
DORIS DThis U-Haul location was excellent.
Michael R