Small townDerek C.
Customer Reviews for Salay Services
(Distribuidor de U-Haul del vecindario)
Luverne, AL 36049
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8:30 a. m. - 12 p. m.
- Mar.: cerrado
- Mié.: 8:30 a. m. - 12 p. m.
- Jue.: cerrado
- Vie.: 8:30 a. m. - 12 p. m.
- Sáb. - dom.: cerrado
- 7/4/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Got charged for second payment when was returned on time. No one at business to check trailer inJudy F.
Make online check in a little more user friendly for senior citizen.Suzie B.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Jennifer M.
Outstanding customer service!CEDRIC B.
Get better customer service.Corrine F.
The fact that I had to call and make changes to the truck due to the first truck not working and had to call to find the key and that no one was there to help with this was bad. I spent about 1 hour on the phone trying to make it work and get the truck. I was not pleased at all.Adrian D.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.pamela G.
Your doing greatMichael L.
No one was ever at location which made it hard to return truck. Customer service was the most pleasant to help me in returning.Maria T.
El cliente no dejó un comentario.ken S.
El cliente no dejó un comentario.James N.
They were kind.Allen D.
Drop off location was a pawn shop. He didn't even go out and look at truck.Linda B.
Please try to let customers know more than twenty four hours in advance if you don't have the size requested. I was notified 72 hours before that we were good to go with the size requested. The afternoon before the day of the move I was notified that size wasn't available. I had to call the office and recruit a friend with a trailer. It is also hard to read the gas line on these trucks. I thought I had filled it to the line only to discover with a later charge that I had not done so.Evan P.
Great service!! They notified me by text confirming my appointment to pick up a Uhaul truck. It was ready to pull out when I go to the location. Lady behind the counter was nice and helpful when I had questions.Lorrie F.
El cliente no dejó un comentario.Valarie B.
There seems to be major communication issues between this location and U-Haul. We were accused of not leaving the key to the truck and threatened to be billed for more days. The gentleman that call me would not listen that we the key had been place in the drop box. Later we went by and saw the truck had been moved. So I guess they found the key. Also the were unhappy with where we parked the truck there was no where else to park it. May they should find a new location.Phillip A. M.
The truck was blocked in and they use a make shift drive in the back to move the trucks in and out which you have to jump a curb. It was a nightmare getting that big truck out and no one was there to move the ones blocking the drive. However the truck was fine and clean.Kyle S.
Change the dolly straps at a regular time intervals no matter were they end up .Mark P.
El cliente no dejó un comentario.mcleod L.
Parking lot is one big pot hole and very muddy!!!Leisa H.
I had a great Experience the lady running the U-Haul facility is kind, polite and very helpful.Shelia D.
Keep track of records made 2 weeks in advance so customers don't have to speak to multiple representatives to find out that the closest truck available is about an hour away.Adam M.
Check the equipment before renting it out. The car dollie that I rented allowed my tire to turn even though it was stranded down tightemma H.
When your changing the location that your customer ask for you need to let them know a couple days in advance not the day before pick up. Also if you don't have the equipment on hand that was request, email one of you U-Haul location and have it send there. I requested some pads and they said that they were out of them and than found some dirty ones in the back and gave them to me to use (4 each) also they didn't have any dolly on hand. Late the location I request to pick up the truck was two miles from the location we're moving, I have to drive 39 mile out he way to pick up the truck, because they change the location. Due to my requested location not having the truck on hand ( A& B Storage) 231 Troy Highway. Also their are four other U-Haul locations in Troy, why not use one of these.Lenton V.
My experience with the Luverne U-haul service was pleasant; however, the treatment I received as a customer following protocol in renting a truck was disappointing. I reserved a truck in my local area and received confirmation within minutes. One week later, my reservation for that area is transferred to another area an hour away from me. The owner of that facility called me, even though I was in the process of calling U-haul regarding the matter, and informed me that the 15 foot U-haul was promised to someone and she cancelled the reservation. I then made ANOTHER reservation for a truck that showed available and one second after the confirmation email was received a representative called to tell me THAT truck was unavailable. The options she gave were an hour and a half to two hours away. On my own, I found a truck that was twenty minutes away. Though I reserved a fifteen foot truck, I had to settle for a ten foot truck. I have used U-haul in the past and this experience has left a bad taste in my mouth.Renee C.
El cliente no dejó un comentario.Ruby D.
parking lot entrance has huge holes that need to be patched.James P.
El cliente no dejó un comentario.william M.
El cliente no dejó un comentario.Lorenzo G.
El cliente no dejó un comentario.Bruce K.
We were very satisfied with the service. Gracias.Joe W.
El cliente no dejó un comentario.SUSAN C.
El cliente no dejó un comentario.Jasmine P.
Keep website inventory current so pick up is not moved an hour away from requested locationNathaniel S.
The staff was helpful in getting the trailer positioned on their lot. The paperwork was handled efficiently and everyone I came in contact with was friendly and helpful.Sarah M.
El cliente no dejó un comentario.Wendy B.
Have a friendlier person take care of customer.Daniel M.
El cliente no dejó un comentario.Lomax T.
El cliente no dejó un comentario.ALLAN J.
El cliente no dejó un comentario.james D.
El cliente no dejó un comentario.Kristal B.
El cliente no dejó un comentario.Bill E.
El cliente no dejó un comentario.Staci B.
El cliente no dejó un comentario.Shane C.
El cliente no dejó un comentario.Samuel W.
El cliente no dejó un comentario.Winston I.
Better computer friendly serviceJim C.
El cliente no dejó un comentario.STEVE B.
El cliente no dejó un comentario.ANNETTE R.
parking lot was full of junk. no place to park truck and no employee was present. facility was closed on a Tuesday?? who closes shop on a Tuesday? next time i will find another location!Jason M.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.JOHNO W.
My overall experience was pretty good. The Uhaul representative was really nice. The only thing I can say that was a little nervous for me was that the equipment seemed to have a skip of some sort while driving.TAWANNA B.
We arrived at the drop off business @ 7:30AM on Monday July 27. The scheduled drop off of the vehicle was 7:55am. Upon arrival the location designated as the UHAUL business was CLOSED and would not open until 8:30am per the sign on the window. There was NO DROP BOX for the key at this location. We left the vehicle at the site and went to breakfast... we were BACK at the dealership at 8:30 am to turn in the key. The management directed us to the next door to the PAWN SHOP. We were told that we would have to pay an additional days rental on the vehicle. Due to the fact that they did not have the key in hand at 7:55am which was the check in time. We told them that it was impossible for us to put the keys in their hand because they were NOT THERE until 8:30am. They informed us that there was a drop box on the front of the PAWN SHOP. The Pawn Shop IS NOT connected to the building that had the UHAUL RENTAL sign/hours displayed. There was no way for US to know that the two businesses were connected in any way. They instructed us that we would have to pay another day rental any way. We do NOT feel that this is a just charge therefore we refuse to pay the additional amount. They then gave us a bill for the additional days rental with a surcharge of $30 extra totaling $71.40. If you can show just cause why we should pay this additional amount we will pay it.KAREN C.
The reservation system is very poor. Personal were nice but to send me over two hours to pick up on the day before the PU when I was given a PU in Alexander City, 30 min away on the Wed prior to the PU is terrible. I had no flexibility for changing my schedule to accommodate U Haul's incompetence.JOE T.
I tried to pick up a truck in Andalusia at The Treasure Box. I attempted to pick it up on three different occasions!!! They did not have the key to the truck, and the service was beyond poor!!!!!! The store in Luverne which is 45 miles from Andalusia really saved my weekend. They were courteous and helpful and got me on the road in just a few minutes. I would highly recommend them to anyone.TRACY V.
El cliente no dejó un comentario.Johnathan C.
El cliente no dejó un comentario.TAMMY LYNN M.
Staff at drop-off location in Luverne, AL were friendly and helpful. Very convenient for me to drop truck off there.WAYLON C.
El cliente no dejó un comentario.MICHAEL R.
Very helpful, friendly and couldn't do enough to help us get our trip together. Appreciate very much their kindness. The truck was spotless and they pulled it right up front and answered all our questions to provide us with all safety tips for a safe journey.SANDRA W.
El cliente no dejó un comentario.BILL M.
very good customs serve, and friendly.JIMMIE P.
El cliente no dejó un comentario.Wanda H.
El cliente no dejó un comentario.PAULINE L.
El cliente no dejó un comentario.MARVIN W.
El cliente no dejó un comentario.BO WON L.
just keep up the good work.JIMMY P.
I rented a 14ft truck and a auto transport. I had a blow out on the trailer ( I was on I-85 over 2 hours before I got any help from U-Haul) and the truck leaked and ruin an antique dresser, a shelf, soaked my king size mattress/box springs, got my couch wet and some of my clothes. I'm disappointed that the vehicles and equipment was not checked out better. I was in rain for most of my trip but never dreamed my belongings was getting rained on. So disappointed.SHEILA J.
El cliente no dejó un comentario.GREGORY J.
Easy drop off but I recommend a larger sign for the drop off key.SHEILA M.
Only thing hours were not listed on buildingRAYMOND M.
El cliente no dejó un comentario.LEON H.
El cliente no dejó un comentario.KYLE S.
really would have preferred to pick up the 14 ft uhaul truck in elba alabama. also the luverne location closes too early 4pm.CINDY S.
El cliente no dejó un comentario.TERRI O.
El cliente no dejó un comentario.MARY S.
Uhaul overall is not a good experience. Had way too many problems. Not with this location but everything else was horribleDEIDRA H.
El cliente no dejó un comentario.WILLIAM K.
The truck was poorly maintained. It skipped. Drove like a tank. The front end was out of balance. The shocks were awful. I hit a pot hole and the suspension was so bad it bounce, cause a secure T.V. to fall and break.WAYNE C.
El cliente no dejó un comentario.DANNY D.
just keep up the good work, and you save me some money by not having to go to troy for the truck.,thank you very much.Jimmy lee P.
El cliente no dejó un comentario.Willie S.
No problems with picking up or dropping off cargo trailer! We would definitely use U-Haul for future moving!! Thanks, just glad it's over!!Susan P.
El cliente no dejó un comentario.CHUCK D.
El cliente no dejó un comentario.Nathan M.
The pick-up process, which should have taken only a few minutes, took well over an hour, even though we were the only customers there. This was caused by the non-responsiveness of U-Haul's computer system, which was apparently unable to handle the volume of a holiday weekend. The poor operator of the pick-up location tried desperately to process the transaction. to no avail. She was clearly embarrassed and apologized profusely. The only way the transaction could be completed was for me to call my credit card company and obtain an authorization number. I find it incredulous that a company would rely on a clearly inadequate computer system.MICHAEL N.
El cliente no dejó un comentario.JANICE C.
El cliente no dejó un comentario.JOHNNY W.
It was very hard to get to. I was from out of town. It wasvery inconvenient.ROBIN C.
I WAS TOLD BY THE REP IN LUVERNE THAT IF I RETURNED THE TRUCK EARLY I WOULD BE CREDITED FOR AN EARLY RETURNED. THIS WAS NOT THE CASE AND I AM VERY UPSET THAT I WAS TOLD THIS. I RUSHED TO GET THE TRUCK RETURNED EARLY AND NOW I FIND OUT THE INFO I WAS GIVEN WAS NOT CORRECT. I AM NOT HAPPY. AFTER SPKING TO THE REP IN LUVERNE THIS MORNING SHE SAID SHE MADE A MISTAKE, THIS IS TOTALLY UNACCEPTABLE AS I WAS EXPECTING SOME SORT OF CREDIT.Gwendolyn B.
El cliente no dejó un comentario.William G.