Customer Reviews for Safeway Storage
(Distribuidor de U-Haul del vecindario)

759 comentarios

5812 Hwy 52 N   Rochester, MN 55901

(507) 281-6374

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(507) 281-6374

5812 Hwy 52 N
Rochester, MN 55901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 4 p. m.
  • Dom.: 11 a. m. - 3 p. m.
Horario especial
  • 5/30/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Personal amable

robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah H. 
Clasificación:
4.0

Can't think of anything

fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
5.0

Excellent Customer Service and a great location for me on the north end of Rochester. I will use this facility again and again.

BRYAN B. 
Clasificación:
5.0

I really enjoyed the guy at the front desk he was c courteous and knowledgeable and very helpful

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay D. 
Clasificación:
5.0

Quick & convenient! Made our moving process seamless

Rita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatiana F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyril P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEB B. 
Clasificación:
5.0

Great customer service!

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earle S. 
Clasificación:
5.0

Great service! Grant and colleagues are awesome.

Scott K. 
Clasificación:
5.0

The gentleman who checked me in was great to work!

Ken D. 
Clasificación:
5.0

Help was awesome very friendly and helpful

Dustin E. 
Clasificación:
5.0

We really enjoyed our interaction with Grant. Friendly, kind.

Meredith W. 
Clasificación:
3.0

Fix your app. I have used your company quite a few times in the last 3 years and have never had your app work. Why do everything online when I still have to go into the Uhaul dealer to have them fill out something on a computer and wait. Photo rarely downloads either when you return the item.

Edward G. 
Clasificación:
5.0

Thank you to the friendly staff member who helped hitch the trailer to my vehicle. It was a great experience.

Wail K. 
Clasificación:
5.0

The man at the front desk was beyond kind! Thank youuuu!!

AMANDA P. 
Clasificación:
5.0

Good customer service and fast service

Darlene C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
3.0

Representative should advise on checking in trailer after hours to avoid accidental billing.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry A. 
Clasificación:
4.0

It's winter here but the rear door didn't work well. Could use some maintenance. Other than that, it rolled down the highway well. Service was great!

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg O. 
Clasificación:
1.0

I was told 147 and it charged me 177 plus another 25. That was not the price approved

Heidi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruth C. 
Clasificación:
5.0

Awesome service!

Adam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elie E. 
Clasificación:
5.0

Make the 24/7 website better. After I created an account it couldn't find the reservation I had just made. I just checked in the old fashioned way when I got there.

William K. 
Clasificación:
5.0

Thank You to staff! I will definitely return here for the future!

Steven J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris H. 
Clasificación:
3.0

Older building but excellent customer service

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce G. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian C. 
Clasificación:
5.0

I had a very good experience; the facility was secure and safe.

Beverly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla T. 
Clasificación:
5.0

I've used your facility twice now and both times were amazing. Thank you so much for taking care of customers and being awesome!

Christopher H.  |  Overall Experience 
Clasificación:
5.0

Good service and friendly.

RYAN K. 
Clasificación:
5.0

The staff at this location is absolutely amazing. Very friendly and very helpful. I am glad I chose this location for my storage needs.

Jason D.  |  Overall Experience 
Clasificación:
5.0

Give Devin a raise!!! Im usually used to being kind and giving the best service possible but today I felt outdone by Devin's fun and caring personality. That says a lot coming from me. I told him I'm never going to any other U-Haul In Rochester but this one and I'll be sure to recommend friends and family to go there. Also, I'm a realtor so definitely recommending my clients to use this location when the time comes. Thanks for such a good experience, my dad and I really enjoyed being treated so kindly and we hope others will have the same experience once they meet Devin!

Andre T. 
Clasificación:
5.0

Great customer service. Desk person was friendly and attentive on the phone and in-person.

Patty S. 
Clasificación:
5.0

Super friendly and helpful employees. Helped hookup and unhook trailer. Rare to find good customer service but this location has it!

matt S. 
Clasificación:
5.0

Grant and his team give awesome customer service!

Scott K. 
Clasificación:
5.0

Jeracho was excellent he was outstanding with how he took care of us !!

gail R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDISALAM I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

pete C. 
Clasificación:
5.0

We had a great experience and the gentleman who checked us out was very helpful and knowledgeable.

Grace L. 
Clasificación:
4.0

Guy who opened up was awesome. Very helpful, and knowledgeable on the trailer I rented. Great customer service!

MIKE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baily W. 
Clasificación:
5.0

Excellent and personable customer service.

Scott K. 
Clasificación:
5.0

This van smelled like it had cattle in it. It was filthy.

Howard S. 
Clasificación:
5.0

We used the App to drop off, but the lot had spaces to easily park the trailer

Susan T. 
Clasificación:
5.0

It was raining and the trailer roof leaked. Some of my stuff got wet. Did not make me happy!

Ken D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
5.0

They Gentlemen who helped me was driven and very helpful

Zach H. 
Clasificación:
5.0

Your employee seemed to love his job and spoke highly about your company. He helped me understand the operation of the trailer and gave me confidence in his experience with your equipment. I highly recomend him for a promotion or inservice award. Thanks for the help and I will plan to use equipment from U-Haul again.

tim S. 
Clasificación:
5.0

Nothing. The equipment was great, and the personnel were friendly, competent, efficient, and professional.

Christine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim M. 
Clasificación:
2.0

When told about the bald tire on trailer they said it was fine. If it blows out just call uhaul an they would change it. Well the cords were showing. So we did call uhaul half way into our trip. Yes uhaul changed tire we had . To pay an they reimburse us but putv us 12 hours behind schedule. Uhaul did putbus up in hotel. Uhaul themselves did a good job taking care of us. This should uave never happen in the first place if tire was changed before we left. When we returned the trailer we were told he knew tire was bald but didnt have time to change it. He knew trailer was leaving sat morning make time to change tires an make sure trailers are ready to go. Very disappointing.

Robert K. 
Clasificación:
5.0

The facility is excellent and the staff was helpful when needed. I have recommended them in the past.

arlene h.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

Nothing...service and equipment were exemplary. You were there when I needed you.

Rita R. 
Clasificación:
5.0

Nothing to improve. Everything was quick and easy. Very personable young man.

betty G. 
Clasificación:
5.0

Easy drop off with the app.

Chad E. 
Clasificación:
5.0

The customer service rep was extremely helpful and courteous. He's a good employee for your company and you should probably make sure he's adequately compensated. Your good ratings are all due to my experience with him.

Judith J. 
Clasificación:
4.0

Was supposed to pick this trailer up in St. Louis Park MN- guaranteed and then the day before the trailer was no longer available there and only option was to drive 1.5 hrs to Rochester, MN to pick up- not the experience I was expecting-

Patrick R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY S. 
Clasificación:
3.0

Had to drive 250 miles to pick up the rental trailer even though there are literally dozens of u-haul sites much closer.

Kent M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod L. 
Clasificación:
5.0

Great service and everything was just what I needed.

Mike O. 
Clasificación:
5.0

Very helpful.

Jim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRA S. 
Clasificación:
3.0

Nothing to do with this location, but finding out you have a trailer rental only hours before your scheduled pick up added a ton of unnecessary stress to the moving process. Not only that, when several calls to customer service were made and long periods on hold (45 minutes), customer service said someone from customer service would call me the day before my pick up to confirm? Overall… equipment was great and just what we needed but centralized customer service and the booking process has vast room for improvement.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELDON A. 
Clasificación:
5.0

Office managers Grant and Ray were efficient and professional.

Jean N.  |  Overall Experience 
Clasificación:
3.0

The approval process is annoying. I don't understand why that can't be done before pickup time. Extremely frustrating during an already stressful time.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAELA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlyn M. 
Clasificación:
5.0

The young man working at Pick up location on Aug 6th was very helpful and very nice. He had a positive attitude and was polite.

Kathryn C. 
Clasificación:
3.0

El cliente no dejó un comentario.

pamela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Great assistance getting everything set up and got me out on the road quickly

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh F. 
Clasificación:
4.0

I had a great experience at the Safeway Storage U-Haul location. The staff (owners?) were really friendly and helpful and made sure we had everything we needed for our move.

Cecilia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
5.0

The facility was very easy to access and the owners were very nice and helpful. I had no issues whatsoever and would highly recommend this storage facility!

lorelei e.  |  Overall Experience 
Clasificación:
5.0

I actually moved out at the end of May, not June 6 th. There was no one in the office the last few weeks I was moving out. They was water in my storage facility that showed up in the last month that I had it. I do appreciate that it was available., however, it would have been nice to have someone available to talk to as I needed them. I also think they should make sure all units are on pallets so water damage does not happen to items.

Cynthia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

realty edge t.  |  Overall Experience 
Clasificación:
5.0

The person i worked with was awewsome thank you. see ya next fall Tom.

thomas h.  |  Overall Experience 
Clasificación:
5.0

Great staff , very secure, couldn't ask for more

ashley s.  |  Overall Experience 
Clasificación:
5.0

We originally reserved a unit that ended up being to small, they were so accommodating and got us into a larger unit to fit our needs. Great Customer Service!

Pam D. | Reservación
Clasificación:
4.0

They worked quickly and were very kind and understanding to me. I really had a pleasurable experience

Malinda A. | Reservación
Clasificación:
5.0

Great availability

AHMED B. | Reservación
Clasificación:
4.0

Slightly narrower than 5' , but is not much of an issue for me. Good price for the space.

Kyle G. | Reservación
Clasificación:
3.0

Nada

KATHLEEN R. | Reservación
Clasificación:
4.0

Secure and good prices.

Haley K. | Reservación
Clasificación:
1.0

I reserved my reservation, and when I had all my things in a uhual, I didnt receive a gate code.

Nina D. | Reservación
Clasificación:
5.0

Great service, needed to switch to different storage unit due to problem with the one assigned. Safeway switched the unit with no issues.

Curt C. | Reservación
Clasificación:
4.0

friendly, accommodating customer service, Jericho made sure my code worked before leaving store, I returned at 8:30 same night and found the code to not work, saying it was closed, see manger. Bummed

Chelsie B. | Reservación
Clasificación:
5.0

Helpful staff, good price point, recommend above other storage places in town.

Brittany K.  |  Overall Experience 
Clasificación:
5.0

The facility was close to our residence and would have served us well but we discovered that we really didn’t need it.

elmer o.  |  Overall Experience 
Clasificación:
5.0

Nice place

TROY D.  |  Overall Experience 
Clasificación:
5.0

Everything was great, from the storage unit to the truck rental!

brenton h.  |  Overall Experience 
Clasificación:
2.0

The facility itself was fine but it took a long time to get checked in. Not very efficient

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very easy to work with and when needed bigger space was not an issue to upgrade

REBECCA P.  |  First Impressions 
Clasificación:
5.0

A very organized business. Very helpful and were prompt.Friendly staff.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Good service and unit was clean.

Privacy R.  |  First Impressions 
Clasificación:
3.0

We won`t actually move in until 17th of October

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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