Location was closed for drop off, I had to call the after hours U-Haul representative who advised me to park on the street until the next morning. Fees were waived thanks to the representative but the location can do better to accommodate for its clients.
Calvin Truong
Customer Reviews for Safeway Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inaccurate return instructions, hard to find. Dirty truck.
ANGELOLOCSIN LANZAIt’s not open 24/7
Shneur ShemtovDoes not work as a self service location if the gate to access the parking is locked at the time of drop off. Also no accessible street parking so we had no alternative. Very stressful experience.
Koyuki NarterThe location has very limited parking so you'll likely be unable to return the vehicle where you got it.
janai gheeThe worst experience I ever had renting a truck. I will never ever rent again at a self check out facility. Toning but a hassle. Big thumbs down.
Stefan OlssonThe equipment was clean, but had a terrible smell of cigarette smoke. Riding with the windows down for 3 days helped a little, but that smell was deep in there.
Kathryn WertEasy and attendant knowledgeable. Quick service. A+
Carlos Sanzquick, friendly, efficient
David VickroyEugene is awesome. Great service, professionalism.
Robert KorpasExcellent service, the worker at this location even waited for me to refill the tank! Thank you!
Miguel Bezanilla NaranjoExcellent service. Pickup/drop off were quick, easy, and associates were extremely friendly. Can’t thank you enough for a positive experience.
Gina ArnoneThe two guys who helped me were extremely efficient, friendly, and fast. You could tell they knew what they were doing and did an incredible job getting me in and checking me out in minutes. Thank you!
Matthew WoolYou should indicate that the entrance is on Oxford. It took us ten minutes to find the place, after we finally just called and asked the guy in the office. Other than that everything was great.
danna hyamsThis business is well-run and highly recommended. The only problem is you can’t get to this place by driving to the given address on Western Ave. When online reservations are made it should clearly be stated that the site can not be reached by plugging the given address into a map app, and can only be accessed from Oxford St., which runs parallel to Western. Unless you’ve already been warned about this, be prepared to waste time trying to find the place the very first time.
Larry KesterGreat service.
Shin BaekWasn't clean inside the cabin, besides that it was great!
Andre LazzarottoThey were fine enough but I got a lot of attitude about some debris in the pickup truck bed. I’m talking little bits of dirt that were there when we got the truck. I swept it out in front of him and the guy just stood and sighed and tried to charge me $20 anyway for cleaning per their policy. We rented two trucks last week at another location in Hollywood and had a much better experience.
Matthew Richardsontruck was dirty inside and out.
Marshall BlanchardAwesome people!
Mitt ShenThe General manager Eugene Park, and his employee Ezra Kang are extremely racist and unprofessional. Upon my arrival at the establishment I was met by Ezra the front desk associate. He was very rude and unfriendly had an attitude from the beginning of the transaction until the end. He stated several time that “you people” are the ones raising the rent in the Koreatown area. He also told me he didn’t even want to rent the truck to someone like. I originally rented the van for 1 day and ended up needing it longer. I called Friday morning to extend the right from 8am to about 9:30 got now answer, so I called the 1-800-468-4285 number and spoke to someone there to externe the vehicle. I also informed them of the racist comments that were made toward me and that I felt uneasy about taking the truck back there. They took note of the comments instructed me that I would have to take it back there or be charged an extra fee. I understood that and complied. She ended extending the vehicle for me and I continued my day. 11:40 Eugene Park called my phone threatening me. Saying that if I didn’t return the car by 11 I would be charged a fee for “messing up his schedule”. I informed him of what I was told via the 800 number and proceeded to hang up the phone and continue my day. I ended up having to extend one more day needless to say I called customer service to do so. Saturday afternoon when we arrived at the location to return the car I was greeted by a visibly upset Eugene. He let us know that if we would have let him know we needed the car for that long he would not have rented to “my kind” & that “my kind” im a white male. He was extremely rude just like his associate he even brought of the phone call from the previous day saying we were acting craftily. My black/African American friend was with also with me. Eugene began to throw racial slurs at not only me but my friend as well calling him the N word and a lot more racist things. It was the craziest experience I have ever dealt with and completely gut wrenching. No one like that should work for this company are let alone be a general manager. I hope the racism and ignorance doesn’t go unchecked
John New-OuelletGood service ..fast work... AAA
young kimFast service
Jimmy WeberThank you for your kind help.
KYU CHUL CHAHard to find the place as the address is incorrect. Even when using the app to speed things up, the service is slow, not only at that specific location but all the others as well.
Eyal BrikmanA bit of an Extreme anger issues and self control when it comes to Customer svc. I mean sure..anyone can't be perfect.. But im sure...there were many better ways to handle the situation...for more prosperous business in the near future..
soo ji parkEugene and his whole crew are AMAZING! that was perfect customer service!
kevin johnsonThe staff were very friendly and helpful.
Newton KarlHelpful and welcoming.
Alvaro CalderonEugene was amazing!
Maud DukeFriendly and helpful staff. Very quick service and got in our truck to begin our move. Would recommend renting from them.
Alexander RamosDrop off hours
Gabriel ApetroaieGreat positive experience
Tom BuganskyThe person named Eugene that helped us when we picked up the truck was very friendly and professional. But, when we dropped off the truck on 4-3-2019 at about 1PM there was a very unfriendly, mean spirited and unprofessional guy there named Daniel. He should not be working with the public for U-Haul. Because of him, I would never return to that location again. Thank You, Harry 310.963.2829
david kaleWhat can I say.i l know for sure everyone has given this crew highest ratings.they are just effortlessly awesome.they should probably train other companies in customer service.
james thompsonDaniel was great! Made it super easy!!
Diane AtkinsonAwesome!
michael mcclureTruck was new or at least well maintained. It was clean and the customer service at this location was very good. Clear communication on how to locate them (although a call had to be made regardless--maybe a sign with instructions for the entrance would be really great). Other than that, pricing is fair and honest.
Amanda SoThe service was really friendly and fast. Well done!
natasa PedolnicarVery friendly staff. I was visiting LA and it was little difficult to find the access to the parking, the actual pickup location is from S Oxford Ave.
Kuba DzhumataevMake it clear on the order form that the entrance is actually on Oxford street - you cannot enter from Western (the address). Very confusing. I called and was immediately told to enter from Oxford, great customer service... much faster than going to an official Uhaul location.
Sarah SnowEugene was friendly, professional, and knowledgeable.
Courtney WilsonThe LOCATION and service was great. My experience with Uhaul's customer service was terrible and I would recommend no one ever use Uhaul ever nor will I in the future. Uhaul was unprofessional and irresponsible with my reservation and I have to last minute scramble to find a new truck I'm very unhappy.
Teresa EnglishThis was a singularly terrific experience. The stress of a move day was briefly alleviated by the professional and kind staff at this location. Can’t say enough about how great they made the transaction. Thanks!
Ernesto EnriquezCharging $25 for cleaning the truck is outrageous.
Sean KimHorrible service, no trucks available, I ended up paying more for a size of truck I didn’t need. Plus, they wanted me to sign the contract with Mileage and gas in tank before checking the actual info and when I did, the gas was actually below what they had in the system. Worst Uhaul experience so far.
Carolina InoueThe quick was quick and Daniel was very helpful.
Robiens MewohExcellent customer service!
Andrew J KimDaniel was extremely helpful, professional and explained everything thoroughly.
Matthew HurtgenHave a chair for the customer to sit while waiting
tatjana grenewitzGreat costumer service.
Brian EppsI think you should reimburse clients for leaving the gas amount higher than when they first received the truck. I received the uhaul at a quarter tank. I returned the rental with the gas tank half full. So the next person benefits but I’m out the money. When you rent a car, you get reimbursed for the extra gas so why can’t uhaul do the same?
Hope DalyBetter signage on the Western Ave side to indicate that the uhaul office is in the back. Otherwise. Great location and staff
Ronald MorganFriendly service.
Christopher WookeyI don't have any idea. It's hard to believe things could be improved. The man who helped me was wonderful and patient and went the extra mile for me. Might just be the best rental experience I've ever had.
Diane GerberNot necessarily include the Dolly and Pads if the Customer did not request them. Those items were in the way - and I had to break the zip tie to relocate to a different area of the truck -
CHRISTINE LINDGreat service and customer care
Denis BronkarGreat front desk help!
Tayler JenkinsBest U-haul experience! The manager was very nice and efficient! Will definitely come back to this location!
elizabeth williamsalways friendly and professional, easy to work with, and flexible. i use them all the time and will continue to do so.
gary gilbertDaniel Chang was working the front desk when I came in. I was running late and trying to hit a tight deadline to return props to Warner Brothers studio. When I told Daniel this, he shifted into high gear and made certain 1.) I knew everything I needed to know to rent the truck 2.) Got out the door in time. He was suddenly talking like the fast copy at the end of a radio ad, but making sure I understood everything. He was amazing. And I made it to my deadline with 2 minutes to spare! Thank you, Daniel
Jack ConwayShould return funds back to my account faster. Thanks
AHMED MINAAmazing experience! So happy, thanks for everything!
Roberto Cerletti