Customer Reviews for Safeway Self Storage
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

868 reviews

116 S Western Av   Los Angeles, CA 90004
(Between Western Ave and Oxford Ave)

(213) 386-9758

Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(213) 386-9758

116 S Western Av
Los Angeles, CA 90004
(Between Western Ave and Oxford Ave)

Services at this Location:

Office Hours

Always Open On Your Smartphone

No photos available

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location was closed for drop off, I had to call the after hours U-Haul representative who advised me to park on the street until the next morning. Fees were waived thanks to the representative but the location can do better to accommodate for its clients.

Calvin Truong 
Rating:
1.0

Inaccurate return instructions, hard to find. Dirty truck.

ANGELOLOCSIN LANZA 
Rating:
1.0

It’s not open 24/7

Shneur Shemtov 
Rating:
2.0

Does not work as a self service location if the gate to access the parking is locked at the time of drop off. Also no accessible street parking so we had no alternative. Very stressful experience.

Koyuki Narter 
Rating:
2.0

The location has very limited parking so you'll likely be unable to return the vehicle where you got it.

janai ghee 
Rating:
1.0

The worst experience I ever had renting a truck. I will never ever rent again at a self check out facility. Toning but a hassle. Big thumbs down.

Stefan Olsson 
Rating:
3.0

The equipment was clean, but had a terrible smell of cigarette smoke. Riding with the windows down for 3 days helped a little, but that smell was deep in there.

Kathryn Wert 
Rating:
1.0

Customer did not leave a comment.

Ben Gordon 
Rating:
5.0

Customer did not leave a comment.

Michaelangelo Mendoza 
Rating:
5.0

Easy and attendant knowledgeable. Quick service. A+

Carlos Sanz 
Rating:
5.0

Customer did not leave a comment.

Peter Factor 
Rating:
5.0

Customer did not leave a comment.

lisa redmond 
Rating:
4.0

Customer did not leave a comment.

Matthew Kniaz 
Rating:
5.0

Customer did not leave a comment.

justin huaachi 
Rating:
5.0

quick, friendly, efficient

David Vickroy 
Rating:
5.0

Eugene is awesome. Great service, professionalism.

Robert Korpas 
Rating:
5.0

Excellent service, the worker at this location even waited for me to refill the tank! Thank you!

Miguel Bezanilla Naranjo 
Rating:
4.0

Customer did not leave a comment.

Walter August 
Rating:
4.0

Customer did not leave a comment.

ALAN HESHEL 
Rating:
5.0

Excellent service. Pickup/drop off were quick, easy, and associates were extremely friendly. Can’t thank you enough for a positive experience.

Gina Arnone 
Rating:
5.0

Customer did not leave a comment.

Gregory Travis 
Rating:
5.0

Customer did not leave a comment.

Jessie Levine 
Rating:
5.0

Customer did not leave a comment.

Camille Thompson 
Rating:
5.0

The two guys who helped me were extremely efficient, friendly, and fast. You could tell they knew what they were doing and did an incredible job getting me in and checking me out in minutes. Thank you!

Matthew Wool 
Rating:
5.0

You should indicate that the entrance is on Oxford. It took us ten minutes to find the place, after we finally just called and asked the guy in the office. Other than that everything was great.

danna hyams 
Rating:
3.0

Customer did not leave a comment.

Bryan Morris 
Rating:
5.0

This business is well-run and highly recommended. The only problem is you can’t get to this place by driving to the given address on Western Ave. When online reservations are made it should clearly be stated that the site can not be reached by plugging the given address into a map app, and can only be accessed from Oxford St., which runs parallel to Western. Unless you’ve already been warned about this, be prepared to waste time trying to find the place the very first time.

Larry Kester 
Rating:
5.0

Great service.

Shin Baek 
Rating:
5.0

Customer did not leave a comment.

Alejandro Medins 
Rating:
5.0

Customer did not leave a comment.

Sarah Madden 
Rating:
5.0

Wasn't clean inside the cabin, besides that it was great!

Andre Lazzarotto 
Rating:
1.0

Customer did not leave a comment.

Nelson Jun 
Rating:
2.0

They were fine enough but I got a lot of attitude about some debris in the pickup truck bed. I’m talking little bits of dirt that were there when we got the truck. I swept it out in front of him and the guy just stood and sighed and tried to charge me $20 anyway for cleaning per their policy. We rented two trucks last week at another location in Hollywood and had a much better experience.

Matthew Richardson 
Rating:
4.0

Customer did not leave a comment.

Scott Nathan 
Rating:
4.0

truck was dirty inside and out.

Marshall Blanchard 
Rating:
5.0

Awesome people!

Mitt Shen 
Rating:
1.0

The General manager Eugene Park, and his employee Ezra Kang are extremely racist and unprofessional. Upon my arrival at the establishment I was met by Ezra the front desk associate. He was very rude and unfriendly had an attitude from the beginning of the transaction until the end. He stated several time that “you people” are the ones raising the rent in the Koreatown area. He also told me he didn’t even want to rent the truck to someone like. I originally rented the van for 1 day and ended up needing it longer. I called Friday morning to extend the right from 8am to about 9:30 got now answer, so I called the 1-800-468-4285 number and spoke to someone there to externe the vehicle. I also informed them of the racist comments that were made toward me and that I felt uneasy about taking the truck back there. They took note of the comments instructed me that I would have to take it back there or be charged an extra fee. I understood that and complied. She ended extending the vehicle for me and I continued my day. 11:40 Eugene Park called my phone threatening me. Saying that if I didn’t return the car by 11 I would be charged a fee for “messing up his schedule”. I informed him of what I was told via the 800 number and proceeded to hang up the phone and continue my day. I ended up having to extend one more day needless to say I called customer service to do so. Saturday afternoon when we arrived at the location to return the car I was greeted by a visibly upset Eugene. He let us know that if we would have let him know we needed the car for that long he would not have rented to “my kind” & that “my kind” im a white male. He was extremely rude just like his associate he even brought of the phone call from the previous day saying we were acting craftily. My black/African American friend was with also with me. Eugene began to throw racial slurs at not only me but my friend as well calling him the N word and a lot more racist things. It was the craziest experience I have ever dealt with and completely gut wrenching. No one like that should work for this company are let alone be a general manager. I hope the racism and ignorance doesn’t go unchecked

John New-Ouellet 
Rating:
5.0

Good service ..fast work... AAA

young kim 
Rating:
5.0

Customer did not leave a comment.

Jungmin Cho 
Rating:
5.0

Fast service

Jimmy Weber 
Rating:
5.0

Thank you for your kind help.

KYU CHUL CHA 
Rating:
3.0

Hard to find the place as the address is incorrect. Even when using the app to speed things up, the service is slow, not only at that specific location but all the others as well.

Eyal Brikman 
Rating:
5.0

Customer did not leave a comment.

Henry Thaler 
Rating:
5.0

Customer did not leave a comment.

Shan Shaikh 
Rating:
5.0

A bit of an Extreme anger issues and self control when it comes to Customer svc. I mean sure..anyone can't be perfect.. But im sure...there were many better ways to handle the situation...for more prosperous business in the near future..

soo ji park 
Rating:
5.0

Customer did not leave a comment.

THOMAS MCLAIN 
Rating:
5.0

Eugene and his whole crew are AMAZING! that was perfect customer service!

kevin johnson 
Rating:
3.0

The staff were very friendly and helpful.

Newton Karl 
Rating:
5.0

Customer did not leave a comment.

Sean Bowes 
Rating:
5.0

Helpful and welcoming.

Alvaro Calderon 
Rating:
5.0

Eugene was amazing!

Maud Duke 
Rating:
5.0

Friendly and helpful staff. Very quick service and got in our truck to begin our move. Would recommend renting from them.

Alexander Ramos 
Rating:
5.0

Drop off hours

Gabriel Apetroaie 
Rating:
5.0

Great positive experience

Tom Bugansky 
Rating:
3.0

The person named Eugene that helped us when we picked up the truck was very friendly and professional. But, when we dropped off the truck on 4-3-2019 at about 1PM there was a very unfriendly, mean spirited and unprofessional guy there named Daniel. He should not be working with the public for U-Haul. Because of him, I would never return to that location again. Thank You, Harry 310.963.2829

david kale 
Rating:
5.0

Customer did not leave a comment.

David Cicero 
Rating:
5.0

What can I say.i l know for sure everyone has given this crew highest ratings.they are just effortlessly awesome.they should probably train other companies in customer service.

james thompson 
Rating:
5.0

Customer did not leave a comment.

Michael Nelson 
Rating:
5.0

Daniel was great! Made it super easy!!

Diane Atkinson 
Rating:
5.0

Awesome!

michael mcclure 
Rating:
5.0

Customer did not leave a comment.

Avery Anderson 
Rating:
5.0

Truck was new or at least well maintained. It was clean and the customer service at this location was very good. Clear communication on how to locate them (although a call had to be made regardless--maybe a sign with instructions for the entrance would be really great). Other than that, pricing is fair and honest.

Amanda So 
Rating:
5.0

The service was really friendly and fast. Well done!

natasa Pedolnicar 
Rating:
5.0

Very friendly staff. I was visiting LA and it was little difficult to find the access to the parking, the actual pickup location is from S Oxford Ave.

Kuba Dzhumataev 
Rating:
5.0

Customer did not leave a comment.

Orlando ordonez 
Rating:
5.0

Make it clear on the order form that the entrance is actually on Oxford street - you cannot enter from Western (the address). Very confusing. I called and was immediately told to enter from Oxford, great customer service... much faster than going to an official Uhaul location.

Sarah Snow 
Rating:
4.0

Customer did not leave a comment.

Stephen Davanis 
Rating:
5.0

Eugene was friendly, professional, and knowledgeable.

Courtney Wilson 
Rating:
5.0

The LOCATION and service was great. My experience with Uhaul's customer service was terrible and I would recommend no one ever use Uhaul ever nor will I in the future. Uhaul was unprofessional and irresponsible with my reservation and I have to last minute scramble to find a new truck I'm very unhappy.

Teresa English 
Rating:
5.0

Customer did not leave a comment.

julio moreno 
Rating:
5.0

This was a singularly terrific experience. The stress of a move day was briefly alleviated by the professional and kind staff at this location. Can’t say enough about how great they made the transaction. Thanks!

Ernesto Enriquez 
Rating:
5.0

Customer did not leave a comment.

Benjamin Traub 
Rating:
3.0

Charging $25 for cleaning the truck is outrageous.

Sean Kim 
Rating:
1.0

Horrible service, no trucks available, I ended up paying more for a size of truck I didn’t need. Plus, they wanted me to sign the contract with Mileage and gas in tank before checking the actual info and when I did, the gas was actually below what they had in the system. Worst Uhaul experience so far.

Carolina Inoue 
Rating:
5.0

Customer did not leave a comment.

Nelson Hung 
Rating:
5.0

The quick was quick and Daniel was very helpful.

Robiens Mewoh 
Rating:
5.0

Excellent customer service!

Andrew J Kim 
Rating:
5.0

Daniel was extremely helpful, professional and explained everything thoroughly.

Matthew Hurtgen 
Rating:
4.0

Have a chair for the customer to sit while waiting

tatjana grenewitz 
Rating:
5.0

Great costumer service.

Brian Epps 
Rating:
5.0

I think you should reimburse clients for leaving the gas amount higher than when they first received the truck. I received the uhaul at a quarter tank. I returned the rental with the gas tank half full. So the next person benefits but I’m out the money. When you rent a car, you get reimbursed for the extra gas so why can’t uhaul do the same?

Hope Daly 
Rating:
4.0

Better signage on the Western Ave side to indicate that the uhaul office is in the back. Otherwise. Great location and staff

Ronald Morgan 
Rating:
4.0

Customer did not leave a comment.

Ethel Morris 
Rating:
5.0

Customer did not leave a comment.

Jay Kang 
Rating:
5.0

Friendly service.

Christopher Wookey 
Rating:
5.0

I don't have any idea. It's hard to believe things could be improved. The man who helped me was wonderful and patient and went the extra mile for me. Might just be the best rental experience I've ever had.

Diane Gerber 
Rating:
4.0

Not necessarily include the Dolly and Pads if the Customer did not request them. Those items were in the way - and I had to break the zip tie to relocate to a different area of the truck -

CHRISTINE LIND 
Rating:
5.0

Great service and customer care

Denis Bronkar 
Rating:
2.0

Customer did not leave a comment.

Domingo Luis 
Rating:
5.0

Customer did not leave a comment.

Emily Bowman 
Rating:
5.0

Great front desk help!

Tayler Jenkins 
Rating:
5.0

Customer did not leave a comment.

Kenneth Faulkner 
Rating:
5.0

Best U-haul experience! The manager was very nice and efficient! Will definitely come back to this location!

elizabeth williams 
Rating:
5.0

Customer did not leave a comment.

Cekarri Nixon 
Rating:
5.0

Customer did not leave a comment.

Marc Vermulst 
Rating:
5.0

always friendly and professional, easy to work with, and flexible. i use them all the time and will continue to do so.

gary gilbert 
Rating:
5.0

Daniel Chang was working the front desk when I came in. I was running late and trying to hit a tight deadline to return props to Warner Brothers studio. When I told Daniel this, he shifted into high gear and made certain 1.) I knew everything I needed to know to rent the truck 2.) Got out the door in time. He was suddenly talking like the fast copy at the end of a radio ad, but making sure I understood everything. He was amazing. And I made it to my deadline with 2 minutes to spare! Thank you, Daniel

Jack Conway 
Rating:
3.0

Should return funds back to my account faster. Thanks

AHMED MINA 
Rating:
5.0

Customer did not leave a comment.

Beverly Burton 
Rating:
5.0

Amazing experience! So happy, thanks for everything!

Roberto Cerletti 
No reviews have been submitted for this location.

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