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MARK L.
Customer Reviews for Safeship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
So friendly and helpful.
Donna P.I really have to say, once again, that the folks who run the East 10th Street, just as they were last year when I used them, couldn't have been more nice, accommodating, professional, helpful, and did I mention nice! Plus, I did want to let everyone know that the website is very user-friendly. Anyway, just good folks, and I recommend them and you highly! - Blessings!
Aaron L.Place was closed had no contact with anyone. Did drop off instructions on UHAUL App.
SARA M.Very helpful, they even put the hancarts in the truck for me.
Pam E.Very good customer service.
Rodney A.This place was great, the employee helped me right away and took care of checking the truck quickly.
James J.Don't leave a lock on the truck and inspect the truck before renting out. We also didn't get a Dolly that we payed for.
Ben S.I was charged for a utility dolly but I didn't have one in my truck. I submitted a note before I was charged asking for it to be removed from my bill but was charged anyway.
SARAH P.Test to make sure trailer lights work. Found out that the brake and turn signal lights worked, but the running lights didn't. Makes driving at night a little less safe without the running lights.
William H.The worker was not professional at all. The shirt they were wearing said, “if you think i'm rude now, wait until I don't like you†and pajama bottoms. They were uninviting and so I won't be using that location again or recommending it to anyone.
Tyler H.The agent I met with was meanest customer service representative I've ever met with at this location. She was rude.
Eric K.Great service!
MICHELLE P.Was ignored.
R. T.Owner was very rude and swearing at me tell me to leave the store because I told him about the rental was low tire n suspension was off n he told me that I am f..,,,, entitlement so get out and never come back or I call the cop he was getting pissed off n we calm about it
JOSEPH H.The pick up location was fine, it was the drop off that was difficult. I couldn't figure out what the app was asking me to do and I sat on hold for over a hour just to figure it out. And then I was charged almost double what was said when I was renting it.
Mercedes K.The associate was very friendly and helpful
Cortney R.The guy that runs this location should not be interacting with the public. He is rude, curt, doesn't answer his phone, disrespectful to his customers, and has a huge chip on his shoulder. We've done business here often over the years and will no longer after this experience. His Yelp reviews for the Safe Ship are horrible and we are a testament to the same experiences! We had a flat tire three miles into our trip. He wouldn't answer his phone so we never did get to talk to anyone so resolve the issue on our own. We actually tt our Norfolk, NE drop-off location and they were kind and helped as much as they could.
Mike B.Very courteous & friendly
IMMANUEL B.The agent was more interested in chatting with his friend on the phone than taking of me.The equipment was in poor order. I think the shocks were worn out and the doors would not close tight so it sounded like a freight train inside the cabin. I was very unhappy with my experience
TRAVIS E.Matt was OUTSTANDING and is a great example of someone who goes above and beyond. Keep it going.
MIKE H.Employee was very helpful and friendly
Ken G.Nothing all was good
KEVIN W.None that I observed.
bill W.Open longer hours on weekends.
Rita S.Let's try sending people to the right location where the equipment is located instead of having to walk 3 miles in the middle of the night trying to make a nighttime pick up. And then that easy checking get your key stuff that took 3 and a 1/2 hours for verifications was pissed Poor.
Juan C.Explain to me with a $14 safe drive fee is
AMELIA M.Small business small location
DAVID M.Very easy and simple.i dont believe you have to change anything
GUY J.They overcharged by 200$ I'm not happy
ALEXIS M.It was good
KEVIN J.Everything was great!
Randall M.The manager at this location, Matt Ellis, was extremely rude to us during the pick up process. This man also hung up the phone on me while I was asking him where to find a hitch part. So beyond unprofessional. How does this man distribute U-Hauls? He shouldn't have a job.
Micah P.we did not know what to expect in the cab of the truck so we could pack our computers. We were told there was some but there was no room. The truck not having a back up camera was not safe. having blue tooth would have been a plus.
MARGIE S.There is nothing to improve on!! Service was excellent!!
Verna B.Safeship charged me to fill fuel. I went 19 miles and filled with 5 gallons fuel two blocks away from returning the uhaul 10' truck. Unless it gets much less than 3.8 mpg I feel it's inaccurate. The mark he made on the return receipt (again emailed hours later) also is lower then a picture I took of the odometer when I dropped it off. I Didnt get receipt till hours after dropping off so couldn't question it. Overall nice place and owner just don't like being over charged for something when clearly isn't appropriate.
JOSIAH P.when a reservatoin is made at a location dont chnge those the day before the move. this was not the locatoin that i went into and made my reservation and was no where near me. the staff at this site were fine-- and greatfully they persoanlly called me the day before i was to pick up the truck or i would have never known to go there.
Michael O.Excellent van and superb service!
LeAnna T.Good customer service
Louise W.nothing excellent service very fast
Mike E.Pickup / return went quick. Zero problems.
Leslie C.Only if desperate
Mary W.Don't close at noon
Johnathan L.No body I got there, because the door was locked ,I think the was holiday.
TESHALE H.This location should be shut down or managed by someone else. The guys who owns it is very disrespectful and has admitted to being a racist to me via email (still have the email as well). I have talk to the area field manager and nothing has been done to correct the situation. He treated me as if I was trash and not once did I raise my voice, call him out of his name or anything you can think of to make a person treat you the way he treated me. I have a couple of videos and a very long email from him trying to cover his self but in the mix of the email he admitted he profiled me and acted upon his RACIST WAYS ! If things aren't corrected I will be going to the local news stations etc
Deshawnte L.