Customer Reviews for Safe Store Self Storage
(U-Haul Neighborhood Dealer)

83 reviews

3723 112th St SW   Lakewood, WA 98499

(253) 589-4723

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(253) 589-4723

3723 112th St SW
Lakewood, WA 98499

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: 10 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The first location was good customer service and communication. The second had horrible communication and it cost me a ridiculous amount of money. I will never use uhaul again.

Roxanne Lomeli 
Rating:
5.0

Had blankets in the back from previous move apparently - they were a bit damp. Looks like there may be a slight leak in the back forward driver side corner as there was some water there when we picked it up. Overall real happy with the person at the office. She was very helpful.

Michael Malone 
Rating:
3.0

Customer did not leave a comment.

Keri Greer 
Rating:
5.0

Friendly, prompt, clean and professional. Great experience!

Alyssa Markham 
Rating:
5.0

Customer did not leave a comment.

Stephen Anderson 
Rating:
5.0

Customer did not leave a comment.

John Hilger 
Rating:
5.0

Very friendly staff - helpful and welcoming. Thanks so much!

Casey Williams 
Rating:
5.0

Excellent customer service and very welcoming and explain Uhaul policy very well. I came late to my appointment a little late than the actual time setup but the process went pretty fast.

Sanford William 
Rating:
5.0

Customer did not leave a comment.

Markael James 
Rating:
5.0

Customer did not leave a comment.

Karan Bingham 
Rating:
4.0

Customer did not leave a comment.

Celine Sansores 
Rating:
5.0

The kind woman running the place was as good as it gets.

Dennis Schulte 
Rating:
5.0

Customer did not leave a comment.

Joshua Burke 
Rating:
5.0

There was a step during check out where you wanted me to give you a second person's phone number to verify that I was who I said I am. Since I had no idea when my husband at work would have time to answer the phone I was very worried about a delay. You already had photos of my drivers license and my face. This step was not shown on the video and if it had been I would not have tried the automated check out process on my phone. Frankly I thought it was unnecessary and obstructive. Either show it on the video or don't do it.

Cindy Neary 
Rating:
5.0

Need to be more affordable. It was so so expensive and I swear it never was like that before!

Natasha Yates 
Rating:
5.0

Nothing to improve. Great experience all around.

Charles Royse 
Rating:
5.0

Customer did not leave a comment.

Darren Caba 
Rating:
5.0

Customer did not leave a comment.

Jenssen Valdez 
Rating:
3.0

I had a 15' truck, 10' truck, auto transport and 6x12 foot trailer. I had to drive 81 miles to pickup the 15' truck and was given an addition to my mileage. I then had to travel about 112 miles to pick up the additional trailer I needed which caused me to go over my miles. The there was no option for a closer pickup and no option to gave it delivered to me. I was under my mileage for the 15' trailer but over due to having to get the trailer attached. My trip was from Lakewood, WA to Sacramento, CA. Both vehicles made together.

Deborah Hooten 
Rating:
1.0

Upon returning my 24 hour one way rental to this location as directed by my contract per UHaul, I was unable to complete the process due to no drop box existing for key returns. I was left with no other option but to wait another hour and a half until they opened to complete the process. I was put into a very compromising position due to the negligence of UHaul and decided to file a formal complaint against the company. The next day, I received a two sentence email from a supposed general manager George Moody completely disregarding my claims. A truly unprofessional gesture from a nationally recognized moving company.

Caleb Machesky 
Rating:
5.0

Customer did not leave a comment.

Crystal Livingston 
Rating:
5.0

Amazing customer service

Paul Wright 
Rating:
5.0

Customer did not leave a comment.

ASAFO PULA 
Rating:
1.0

Some how the truck I rented got “lost” for a month and no one was willing to help or communicate with me to try and fix the problem. I kept getting the “I’ll call you right back” and never heard anything from this company or anyone, just to find out it was right where I parked it a month ago. Would not recommend

Riley Kenward 
Rating:
2.0

Location did not submit charge for payment for 9 days. This is highly inconvenient for people on a tight budget. Will not use this location again, ever.

Jeremy Ellis 
Rating:
5.0

Customer did not leave a comment.

Timothy Falanruw 
Rating:
5.0

Customer did not leave a comment.

Amelia Thomas 
Rating:
5.0

Customer did not leave a comment.

Crisanto Vair Jr 
Rating:
5.0

Customer did not leave a comment.

BARBARA LOURDES 
Rating:
5.0

Make sure the gas tank is full...

HASU TASI 
Rating:
5.0

The guy who helped me ROCKED!!!! I had to drive across town to PU. It was worth it.

Gina Baker 
Rating:
5.0

Customer did not leave a comment.

TYNIQUA MAGGITT 
Rating:
2.0

Despite being told so by numerous UHaul representatives, along the way of our journey and in update emails, there is NO KEY BOX. That’s a serious concern and a great inconvenience due to the distance from my actual destination. I can’t just pop over with the key the next morning.

TAVI GREINER 
Rating:
5.0

Nothing the lady who checked me in and out was excellent..

REBECCA MANOLOPOULOS 
Rating:
1.0

There was no clear direction about where to park. The office was closed with no key drop off option, and both phone numbers that were posted on the door did not connect me with anyone who could assist me. When someone did appear they were initially quite surly, later apologizing and blaming the "Heat" for their bad mood.

DIANE ELIZABETH JOHNSON 
Rating:
2.0

There was no information about there being no drop box for the key for after hour returns or available parking inside the gated area which was already locked up for the night. When I wanted to change the return location I was informed that I would be double charged for the rental. WTF? The key had to be handed to office personnel at 8am the next morning which is when my flight was leaving from the airport. I did the online return and had my son in law return the key the next morning causing him to be late for work.

Buckley Rudicel 
Rating:
5.0

I forgot the females name but she was friendly and very professional. made it easy to ask questions about the truck and if I needed to do anything else before turn in.

MILO Christopher HIRATA 
Rating:
5.0

Very friendly lady at the location. Tell her to keep it up

LUKMAN TAHIRU 
Rating:
1.0

When dropping off the truck the receptionist was inept and rude. She could not find any record of me renting the truck and therefore could not give me a receipt saying I returned it. She informed me she did not work for U-Haul.

Verla Rich 
Rating:
5.0

just wish there was a sign for uhaul, went past the place a couple times looking, but it all worked out!! the employee was fantastic

christopher steeves 
Rating:
2.0

We had to get a new Uhaul, not the locations fault. However the person who I spoke to was short and did not allow for us to utilize mobile pickup after hours. We were then told that we had to wait until the next morning instead of final closing hours. This caused us to move the next day at 10am, instead of when we planned the night before at 6pm. It pushed back everything, and her being rude didnt help. The person who checked out the vehicle was helpful as were got there right when they did. The uhaul was never cleaned and has food crumbs all over. I will not be using Uhaul in the future based on these experiences.

Kendra Crow 
Rating:
5.0

The clerk who helped us, Lisa, was so friendly and helpful. And when we had a problem where my husband locked us out of the uhaul after we unpacked our uhaul and called her up the next day, she was helpful in letting us know who to contact and just letting us know these things happen.

TAKAHIRO SHISHIDO 
Rating:
1.0

Customer did not leave a comment.

Birda Arnold 
Rating:
3.0

I was charged for an extra day in the uhaul when I brought it in the day it was expected. I asked for a refund, the manager who responded didn’t even address the issue at hand! I have not received a response. Its extremely frustrating!

Angela Whittemoore 
Rating:
1.0

There are absolutely no clear instructions about after Hours drop off and not a single drop box in sight. They called me and gave me attitude for leaving the truck where I was supposed to because they don't do after Hours. There needs to be clearer instruction if that's the case because the website allowed me to go through the entire drop off process without any issues. Would not recommend anyone ever use this place because it's more of a hassle than anything.

CHLOE R STREET 
Rating:
5.0

I didn't notice until I was driving next day in rain that wiper blades were falling apart & metal was scraping glass! Luckily rain didn't last long!

KIMBERLEY HANKS 
Rating:
5.0

Very helpful, funny and charismatic person checking me out. Very friendly and helpful. Very good representative for Uhaul, unlike some of Uhaul locations, most notably your location in Shorline, WA.

JAMES BRADNEY 
Rating:
5.0

Customer did not leave a comment.

KELLY LEE LATIMER 
Rating:
5.0

Having to go to a different site to pick up my truck was unclear... I was quite far away from my destination. And just a little gas was in truck to start..,

Wendy Cowart 
Rating:
3.0

The drop off location at 112th Street in Tacoma was difficult to find and no signs were posted to indicate it was a U Haul drop off site. There was minimal parking for cars so the U Haul truck barely fit in the parking lot. I would not use this location again. The front desk was courteous though.

Garrett Sweaney 
Rating:
1.0

There wasn't a drop box to put the key, after i returned the uhaul with my app, so now I will have to come down again to personally hand it over? It is an inconvenience

Kendra Pounds 
Rating:
5.0

To accept cash

Rebecca Meadows 
Rating:
2.0

Training of staff so they provide accurate info to customers. And, if/when they do provide the wrong information or quote, they should honor/abide by that.

angie thomas 
Rating:
2.0

Get new computers! The poor woman had so many problems with the computer trying to accommodate us and other customers! I was held up for almost a hour! The other customer was there for more than a hour! Get new computers!

Bonnie Casey 
Rating:
4.0

Customer did not leave a comment.

Timothy Unkrur 
Rating:
5.0

Customer did not leave a comment.

gary ford 
Rating:
1.0

The office was closed and there was NO DROP BOX for the truck keys. I had to drive there the next day during office hours.

Caitlin Beadle 
Rating:
5.0

Customer did not leave a comment.

Moussa Zoungrana 
Rating:
5.0

Customer did not leave a comment.

LARRY BUTNER 
Rating:
3.0

When renting the truck I was given a location very close to my one-way destination. Hours later I received a text and an email telling me to take the vehicle to a different location. When I went to the new location I was told that they could not accept the vehicle because they had only signed an agreement with U-Haul the previous day and did not have their computer system set up to conduct any U-Haul business. I then had to call the U-Haul representative who had directed me to the new location to obtain a third location where I could finally drop off the vehicle. Again this is the worse treatment I have ever experienced as a U-Haul customer. I was charged double of the estimated cost and the customer service was beyond customer reproach. I would like to see a refund for the overcharging and incredibly poor service. Contract # 99377670

victor valdez 
Rating:
5.0

The staff for pickup and drop off were very good.

Jack Coburn 
Rating:
5.0

The truck we got had poor maintenance and was very faulty. The door wouldn’t open all the time, got no help from roadside assistance. They took 3 hours to come back and had to figure it out ourselves. We should have received compensation as we lost 3 hours of moving time

Kenneth Phillips 
Rating:
2.0

Location is not 24/7 drop off. There’s no lockbox on site after hours and no signs telling you what to do after hours for uhaul service.

David Kinlow 
Rating:
5.0

N/A

JACOB BOLEK 
Rating:
4.0

Your website was very difficult to use. It was misleading. I thought I had rented the truck from the nearest location. When I went there to pick up the truck, it was at another location. The site substituted a nearby location. Also, I needed a lift not a ramp and you don't make them available. I will have to find another company if you cant provide it.

Gayle Hampton Smith 
Rating:
5.0

The 2 gals there were SPECTACULAR!! Easy process they made easier and pleasant. The gal who made my reservation and checked me back in went above and beyond as a representative of UHaul, I think her name was Lisa. She was the older of the two ladies though. (And I can say that as I am older! ??) I understand they work for the storage facility. This as just an added benefit for renters and is a great idea and so convenient. I will be using UHaul through Urban Storage again soon. Only one complaint was that it looked as though the people before us had food and drink in it because it was very sticky in the cup holder area and looked as though it dripped down on the floor. Other than bottled water we did not eat or drink in the truck. Again Lisa, or whoever she was made the whole experience pleasant and easy.

Elizabeth Lehman 
Rating:
4.0

Customer did not leave a comment.

james mossor 
Rating:
5.0

Customer did not leave a comment.

Jeremy Hall 
Rating:
5.0

Customer did not leave a comment.

Steven Samples 
Rating:
3.0

The check engine light was on, when I delivered the truck back to the location the battery light came on. When I sat at stop lights the truck shook a lot and felt like the engine was just gonna shut off. It had a smell of oil. The Fuel Economy MPG gage didn't work. The air conditioning didn't come out of the main vents, it only came out of the defrost vents at the top of the dashboard.

Ericka Wallace 
Rating:
3.0

The gas was lower than what was put down. But I still put the gas price in.

Tyzhane Lamkin 
Rating:
5.0

Customer did not leave a comment.

Kim Pacete 
Rating:
4.0

Customer did not leave a comment.

Jody Weyer 
Rating:
5.0

Customer did not leave a comment.

William Hart 
Rating:
3.0

Our rental reservation/contract was bounced around between three different U-Haul locations, the truck broke down, and this last one screwed up the return date, so we were charged 2 days late fee.

John Ohlson 
Rating:
4.0

Staff is very pleasant and do a great job

Garth Mahar 
Rating:
3.0

Customer did not leave a comment.

Garth Mahar 
Rating:
4.0

Customer did not leave a comment.

ANNETTE ZAMUDIO 
Rating:
5.0

Lisa was very great and friendly. Very pleased with her customer service.

lisa smith 
Rating:
5.0

Customer did not leave a comment.

TESSA WATERS 
Rating:
4.0

The location is new and small, therefore more personal. Parking is good. Thanks.

Blaine D Dye 
Rating:
4.0

Customer did not leave a comment.

Maria Lu Bel 
Rating:
1.0

Mike neglected to right down the vans mileage so i did and then he disputed it. Then even though the van had a full tank he charged me for gas. The customer service was very lacking and it boils down to him not being willing to give me back 4.50. This is not an upstanding way to do business and I feel like you cheated me out of money. The sum is irrelavant its the principle that counts. I guess it's true when they say buyer beware

caleb moore 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top