Customer Reviews for Safe Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

The customer service was exceptional! The young man who helped me was so helpful and nice.

Rating:

5.0

Bunch of extra charges. Wack.

Rating:

5.0

Very professional staff

Rating:

5.0

Very friendly

Rating:

3.0

No comment

Rating:

1.0

The OnStar system was automatically making calls to onstar, as if I was calling them, 13 calls with Onstar staff, asking me if they could assist me. This was happening as I was moving furniture from a storage facility to my home and back, one hour and a half that was very uncomfortable. When I dropped off the U Haul van at the storage place, the staff didn't apologize, but said "oh yeah, I forgot to mention the problem with Onstar in the van you rented". The least he could have done, was to give me a discount for my use with that U Haul van!!! Horrible customer service!!!

Rating:

5.0

Great customer service. Fast and easy. Thank you!

Rating:

4.0

The inside of the truck, the mirrors, the windows, the floor and all over were very dirty. For a Uhaul truck pickup spot, they were nice. They kinda rushed me near the end, else I'd say excellent.

Rating:

5.0

Great service all the way around

Rating:

5.0

The truck I rented pulled to the right and the "service Stability Control" came on. This was no fault of the rental place, just your truck should be serviced, and I would check the alignment and brakes. Truck was clean and tidy.

Rating:

5.0

Assistant Mgr was knowledgeable and Polite. He made the checkout process smooth and quick which I appreciate

Rating:

5.0

Very friendly and accommodating staff

Rating:

5.0

The staff was very friendly and professional. I’d def rent from this location again. Thank you.

Rating:

5.0

Always great service very friendly staff and helpful employees highly recommend Thanks again

Rating:

5.0

This was my 2nd rental and now looking forward to my 3rd rental coming up soon

Rating:

5.0

Friendly and fast service. Highly recommend!

Rating:

5.0

The office staff was very friendly, polite and knowledgeable.

Rating:

3.0

To much pricey

Rating:

3.0

Educate your employees about professional responsibility. Not right to give one quote and tell a customer that there is no charge until after vehicle is turned in and then turn around and make charges and even include extra charges after drop off

Rating:

2.0

The man behind the counter clearly hates the fact that other locations are setting up reservations for the trucks at his location. Return time was not accurate on the receipt, quote given over the phone from the location that made the reservation is no where near the price this man charged me, and the truck was practically falling apart on the inside (steering wheel decaying, sun visor hanging on by one hinge, dust dirt and debris all over the cab area). I have never paid $80 for an under 2 hour uhaul rental. Sheesh guys.

Rating:

1.0

Poor Service from original order of large truck to forced to use smaller truck for move. Cost me $350 extra for loading and unloading, and trips. I want compensated for this asap.

Rating:

2.0

Have reservations correct the first time. My reservation was messed up as my uhaul at my original site was not ready/available. This caused me and my family to miss work meetings and cause me to lose money as I paid day laborers to be ready at a certain time and they couldn’t help much due to the reservations being wrong

Rating:

1.0

The truck was old and dirty when I got it it’s smelled like urine and then I was charged 61 $ more for nothing really not happy they don’t seem to care about the costumers

Rating:

5.0

Before to Rent you shoul ‘be wash the truck or even cleans the mirror , becouse I cleaner al window becouse is not safety to Drive like that’s Thanks

Rating:

5.0

When I returned the truck, I added more gas than it I initially had when I started. I asked the nice lady if I could be credited or reimbursed for it and she said that unfortunately, U-Haul doesn't reimburse for gas and it is stated in the contract. I responded by saying that if we turn in the truck without filling the gas tank to where you originally signed for, U-Haul will charge the renters a lot more if they have to fill up the gas tank, yet if a renter puts more gas than what he/she signed for, he/she won't get reimbursed for it...whether it's stated in the contract or not, this policy is unfair and, in my humble opinion, should be modified. This is my only issue with my experience. Other than that, it was great!

Rating:

5.0

Smooth rental

Rating:

5.0

Jose was very personable, helpful, and made renting a pleasure….

Rating:

2.0

Is,very expensive!.

Rating:

5.0

Great van, great service

Rating:

5.0

These guys were fantastic...very helpful, nice customer service, great attitude and all smiles! I will hands down use them and I rent a lot of vans.................good experience.

Rating:

2.0

It did not have the 24/7 drop off available, so we had to return the next morning only for no one to be there

Rating:

5.0

This was not my requested location. I received a call 10 minutes before my schedule pick time from the Desoto location telling me that they have no truck for me. When asked for an alternative, they told me it was not their problem and that I should take it up with Uhaul. The Uhaul rep told us that the only other location available is Safe Storage which was out of our way by 15 miles. They were not even willing to deduct those miles for us. They did offer a $50 coupon, but nothing else. This made our day much longer, disorganized, and with plenty of traffic. I will think twice before using uhaul again.

Rating:

5.0

They were so great and helpful! It was easy and fast, I’d definitely use them again.

Rating:

5.0

Didn't speak to anyone. Just did the drop-off,

Rating:

4.0

Cabin and windows need to be clean when given to customer I don’t think safety issues are being taken serious because not clean so I know is not sanitized for germs. The driver side mirror kept moving was very irritating. So I think trucks should be cleaned and sanitized and maintained for customers as of right now no I wouldn’t recommend anyone for safety purpose

Rating:

4.0

Initially I was charged a cleaning fee and it had not been previously explained to me what would warrant such a fee. U Haul and this location graciously refunded the fee to me given that it hadn’t been communicated to me at time of pick up. I really appreciated their willingness to do so. Thank you!

Rating:

5.0

George was a tremendous help 5 star service.

Rating:

5.0

George was a great associate that got us what we needed, and was very friendly and helpful. Excellent experience.

Rating:

2.0

Worst uhaul experience ever … they forgot to charge my card and now I’m being charged a collections fee ! I’ll never use uhaul again

Rating:

4.0

Everything went well except they overcharged me $11 for the gas. I drove for 14 miles all together and filled out 1.5 gallons of gasoline. I really don’t understand why they have charged me? I really want explanation. I did not call the location, I thought just forget about it. But certainly I will not recommend anyone for this location.

Rating:

5.0

Nothing, they were so great. Had everything ready to go. So nice, so efficient. Truly could not have been better.

Rating:

5.0

Excellent idea to have a Uhaul rental at the Safe Storage ! The process was super easy and terrifically helpful. Thank you!

Rating:

5.0

Everything was great!

Rating:

1.0

Don’t tell lies.

Rating:

2.0

The attendant was evasive explaining there cost before signing the contract I found out why with the overcharges at the time of returning the vehicle. The vehicle was severely damaged with the rear door wouldn't close this van should have not been rented being in an unsafe condition.

Rating:

5.0

I didn’t have a reservation and I was still in and out in less than 30 minutes.

Rating:

1.0

The rental was with a piece of cardboard and they charge me $25 for bringing back supposedly dirty and also charge me $10 for insurance the person who assist me never ask me. I don’t need cause I have my own insurance

Rating:

5.0

Happy with U-Haul, but very unhappy with the moving help we hired - A Perfect Solution. They didn't show up at the appointed hour claiming a stolen phone - and then called me 4 1/2 hours later - after I had completed the move. I will be reaching out directly to get a refund on that portion, but you might want to consider removing them from your list.

Rating:

5.0

Nice guy at front desk

Rating:

3.0

No access for late return. Web based return too difficult to use.

Rating:

5.0

Jose was so helpful! Thank you for being so efficient and friendly!

Rating:

1.0

Terrible customer service and picked the truck up dirty and then they charged me $25 to clean their mess. Jose was terrible manager and did nothing to help ! Basically told me to Fu^* off

Rating:

5.0

Friendly and easy process!

Rating:

4.0

First location I went to was on Hazeltine in Sherman Oaks. Would never go back there. Location looked like a filthy junk yard with a dirty funky office. The Sherman Way local was much better.

Rating:

5.0

The person helping was very helpful and super nice. Amazing customer service!

Rating:

5.0

I was made to feel that everything would work out I felt that I was in good hands I will always recommend this location